Queens Hotel & Spa Bournemouth

Hotels
7.4 (2877 reviews)
Meyrick Road , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Breakfast
Friendly staff
Cons:
Cleanliness issues
Staff disorganization
Room noise

Categories

Cleanliness
6.43
Reports of dirty carpets and walls, poor overall cleanliness.
Service
7.9
Friendly staff noted, but some reports of disorganization and rudeness.
Location
8.44
Positive mentions of the location being great.
Room Quality
6.89
Rooms described as spacious and comfortable, but with reports of dated decor.
Amenities
6.92
Amenities like the gym and pool mentioned as needing improvement.
Value for Money
7.38
Overall value affected by cleanliness and service issues.
Food and Beverage
7.93
Breakfast praised for variety and quality, but some reports of poor quality.
Overall Experience
7.3
Mixed feelings about the stay; notable issues reported but some positive highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:34

Property Description

Luxurious Rooms and Wellness Club
Experience spacious and traditional rooms just a stone's throw away from Bournemouth's sandy beaches. Enjoy our wellness club with a pool, jacuzzi, sauna, and gym for ultimate relaxation.

Award-Winning Dining and Local Attractions
Indulge in culinary delights at our Queen's restaurant, offering a buffet breakfast and dinner with dishes made from fresh, local ingredients. Explore vibrant Bournemouth town centre and nearby attractions like the Pavillion Theatre and Oceanarium.

Convenient Location and Amenities
With easy access to Bournemouth International Centre and the airport, as well as pet-friendly rooms and 24-hour room service, Mercure Bournemouth Queens Hotel ensures a comfortable stay for all guests. Book now for a memorable seaside getaway.

Important information:

Our pool and spa areas are open between 08:00 - 20:00 Monday to Sunday and an adult must accompany anyone under the age of 18 in these areas

Please note that we dog-friendly hotel will incur an additional charge of £20 per dog, per night (maximum 2 dogs allowed per room).

Upon arrival, please be informed that a pre-authorization of £50.00 per night will be taken on your credit card as a security measure for any incidentals that may occur during your stay.This amount will not be charged to your card, but will be held temporarily. After you check out and provided there are no damages or outstanding charges, the pre-authorized amount will be released back to your credit card. The release process may take a few days depending on your bank's policies. We appreciate your understanding and cooperation in ensuring a pleasant stay for all our guests.This property does not accommodate bachelor(ette) or similar parties.
Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

7.4
Based on 2877 reviews
Cleanliness: 6.43
Service: 7.9
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 7.3
L
Luisa • family_with_children • gb
8
Family short stay
Pros:

Our rooms were very spacious (junior suite/suite)
Staff is very friendly and professional
Rooms were clean
Sauna and jacuzzi were very nice

Cons:

It was too hot during night in the room.
The common areas (like hall ways, stairs, etc) looked dirty and rundown
The big pool was very cold
Breakfast has very limited choices for continental breakfast

2026-03-21 • via Nuitee
J
john • couple • gb
9
2026-03-21 • via Nuitee
J
Janet • couple • gb
9
Pros:

We would like to thank the reception team and especially the maintenance staff that assisted us when our car didn’t start. They saved our day Thank you all

2026-03-21 • via Nuitee
J
Joanne • solo_traveller • gb
9
Very good. Clean relaxing friendly
2026-03-21 • via Nuitee
G
Gontien • couple • nl
7
2026-03-20 • via Nuitee
K
Kirsty • solo_traveller • gb
2
Will not return
Pros:

Location was good close to beach and walk distance to town centre

Cons:

No facilities gym or pool was not open for a spa hotel this would of been expected. I only got told this after I had paid for my booking.

The bed was not comfortable and very noisy with outside noise and within the building.

English Breakfast was terrible it had been heated up as the plate was extremely hot and the food was dry, the next day I had just toast. After paying for this hotel plus £30 parking and breakfast with no working Facilities available I would not recommend at all.

2026-03-20 • via Nuitee
D
Denis • couple • gb
10
Excellent staff and place coming back again and again thank you
Pros:

Everything new and clean and modern

2026-03-20 • via Nuitee
J
Jon • couple • gb
7
Pros:

Room size and nice decor

Cons:

Few bits and pieces not finished or poorly finished/repaired but not major.

2026-03-19 • via Nuitee
S
Sarah • family_with_children • gb
8
2026-03-19 • via Nuitee
N
Nick • solo_traveller • gb
8
Cons:

Unfortunately the spa was closed for refurb which I think could have been flagged up when booking was made (a week earlier so it was surely also closed then) as that was the main reason for staying there particularly. But the hotel is very nice anyway - light, bright rooms, and a friendly and welcoming Team. Will definitely stay again when spa is open.

2026-03-19 • via Nuitee
D
Donna • couple • gb
8
An enjoyable experience
Pros:

Location, room and breakfast.

Cons:

Spa and pool were closed and not informed until the last minute

2026-03-19 • via Nuitee
S
sharon • couple • gb
9
Thankyou Adz
Pros:

The hospitality from Adz was first class, he was very attentive and very helpful. He was very polite and made our stay very comfortable.

Cons:

That we were not told until after we had booked that the swimming pool and Spa were not ready to use.

2026-03-17 • via Nuitee
D
David • couple • gb
9
Great hotel . Perfect location
Pros:

Nice hotel , great staff . Good value for money

Cons:

Spa facilities were unavailable .

2026-03-17 • via Nuitee
G
gilson • couple • gb
8
Pleasant
Pros:

Always spotlessly clean, staff are lovely , foods good.

2026-03-16 • via Nuitee
A
Aimee • couple • gb
7
They have only just reopened and there are obviously some teething problems, the staff are very attentive and friendly a
Pros:

Beautifully decorated and clean. We had the most beautiful homemade scones, and the staff did their best to accommodate everything we asked for

Cons:

There were lots of little things:
rooms need a phone to call down to staff.
The shower isn’t very powerful and the toiletries are in the wrong place on the wall so you catch them on your arms when showering.
The heating was temperamental in the room, we’ve had to inform them of issues over and over and had no heating for our last night at all.
The spa was closed which we were informed about 3 days prior to our trip with no option to cancel the stay. We were offered the use of the pool at a local hotel and given £20 to spend at the bar, which was ok but still disappointing.
There should be a mirror by the dressing table in my opinion

2026-03-16 • via Nuitee
W
Wanderlustsoul2018 • couple • gb
10
2026-03-16 • via Nuitee
J
James • couple • gb
3
Messy balcony and no spa or pool ! Was not impressed
Pros:

Room and hotel decor was nice

Cons:

We checked in to then be told the spa and pool isn’t available that day ! That was the reason of our stay !

2026-03-16 • via Nuitee
B
banczak • couple • gb
9
2026-03-15 • via Nuitee
D
David • couple • gb
7
Good location for Boscombe, good value for money
Pros:

Nice staff, older hotel that has been modernised. Fantastic value for money at £50 a night.

Cons:

£15 is expensive for parking however there was an issue which meant we were allowed to park for free. Carpets could maybe use with a deep clean or needing replaced.

2026-03-15 • via Nuitee
F
Frazer • couple • gb
8
Pros:

The staff at the front desk where so lovely to us and help us with all kinds of things, like the best places to go swimming (because their facilities where shut for renovations at the time) and the one man was so lovely and grabbed us a ton of utensils to take upstairs because he saw we had brought food in.

Cons:

Facilities where under construction but we understand that that was out of the employees control.

2026-03-15 • via Nuitee