Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High additional costs
Issues with food service
Condition of some rooms

Categories

Cleanliness
8.06
Some rooms were reported to have damage and the decor was noted as dark.
Service
8.83
Staff were described as polite and accommodating, but there were issues with errors in food orders.
Location
8.77
The location was frequently praised, with close proximity to attractions.
Room Quality
8.52
Rooms were generally considered comfortable and spacious, with some issues reported in certain rooms.
Amenities
7.85
The pool was seen as an additional cost and caused disappointment among guests.
Value for Money
7.51
Guests felt that many services had extra charges leading to a perception of poor value.
Food and Beverage
8.46
Breakfast was generally well-received, but experiences varied with other meals.
Overall Experience
8.43
Overall experiences varied, with some guests enjoying the stay while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:30

Property Description

Luxurious Accommodation and Spa Retreat

Elegant Rooms and Spa Experience: Indulge in marble bathrooms, flat-screen HD TVs, and the option of a balcony or terrace in select rooms at Hilton London Syon Park. Unwind in the Kallima Club Spa with signature therapies, facials, and a range of wellness amenities.

Culinary Delights: Experience exquisite dining at The Restaurant, offering dishes crafted from locally sourced ingredients. Pair your meal with selections from the curated wine and champagne list, or choose from a variety of cocktails and beverages.

Convenient Location and Access: Situated near the Syon House Estate, and just a short drive to Richmond Underground Station, enjoy easy access to London's city center. With free parking and WiFi, make Hilton London Syon Park your gateway to a memorable stay.

Important information:

Gym access is included in your room rate. A £25 charge per person, per 2 hours, applies for pool and spa access. Please note that Kallima Spa, pool and gym facilities are for adults only.

Kallima Spa is exclusively for adults. For £25 per person hotel guests can indulge in our spa facilities, including the tranquil swimming pool.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 2282 reviews
Cleanliness: 8.06
Service: 8.83
Location: 8.77
Room Quality: 8.52
Amenities: 7.85
Value for Money: 7.51
Food and Beverage: 8.46
Overall Experience: 8.43
S
Sharon • couple • ng
9
A lovely getaway
Pros:

The cleanliness and staff experience

Cons:

How secluded it is

2026-07-04 • via Nuitee
E
Evan • solo_traveller • nl
9
2026-07-02 • via Nuitee
H
Henry • couple • gb
1
Vile
Pros:

Sauna swimming pool

Cons:

Bad smells especially in the steam room smelt of drugs couldn’t use it toilet became blocked in room disgusting damaged toilet abuse from staff room smelt of corona

2026-07-02 • via Nuitee
D
Dušan • solo_traveller • si
9
Pros:

Extremely friendly staff and cleanliness

Cons:

Useful fitness has the potential to be upgraded.

2026-07-01 • via Nuitee
F
Ford • extended_group • gb
6
Enjoyable, but the hotel felt tired and in need of upgrades
Pros:

The setting was beautiful

Cons:

The hotel was tired

2026-07-01 • via Nuitee
J
jason • couple • gb
1
Great hotel but car broken into
Pros:

It’s great hotel with lovely staff, beds are comfy

Cons:

My car was broken into whilst charging, it’s technically not in the hotel car park but next too. Be aware if visiting the hotel it’s a reasonably regular occurrence

2026-07-01 • via Nuitee
N
Norman • solo_traveller • gb
7
2026-06-30 • via Nuitee
S
Sally • solo_traveller • gb
10
Pros:

Friendly and helpful staff.
Two travel cots were requested with our booking and were available for our twin girls who were part of our family party.

2026-06-29 • via Nuitee
A
Arnd • couple • nl
9
Wonderful quiet location, quality rooms. A bit isolated from the city
Pros:

Excellent rooms, good working AC in the extreme heat

Cons:

The pool was part of the wellness accommodation. Perhaps a charge-free recreation pool area would have been nice to cool off in the heat

2026-06-27 • via Nuitee
V
Vicky • solo_traveller • ie
8
2026-06-27 • via Nuitee
H
Harry • solo_traveller • pt
1
I didn’t stay even though you lot confirmed my reservation the hotel had no rooms availiable. Which was pants of on or o
Pros:

Nothing

Cons:

Nothing

2026-06-26 • via Nuitee
B
Beenish • solo_traveller • ae
9
Pros:

Staff is very cooperative and friendly and helpful

Cons:

corridor smell needs a good scent

2026-06-25 • via Nuitee
K
Kathryn • couple • gb
8
2026-06-25 • via Nuitee
D
Dean Westwood • solo_traveller • gb
6
2026-06-23 • via Nuitee
S
Seema • solo_traveller • us
10
Loved the hotel!!!
Pros:

Loved everything! From the location, professionalism and the staff. The managers were all great and helpful.

Cons:

Liked everything.

2026-06-23 • via Nuitee
P
Perdita • couple • gb
5
Great base for Twickenham rugby.
Pros:

Breakfast was excellent with a good choice of quality food.

Cons:

When checking in it felt like a poor choice booking with booking.com.

2026-06-22 • via Nuitee
P
Peter • couple • gb
10
We both really enjoyed our time at the Hotel regrettably not being able to swim
Pros:

The Hotel was excellent, as were at the staff. It was complimented by a good restaurant and food.

Cons:

The Spa facilities. I went with the impression that the use of the pool was free, but you had to pay for the gym and Spa as it was for over 18s.
When we went for a swim we were told that the Gym was free and that you had to pay £25 per person for everything else including the pool for a 2hour period.
Unfortunately we never had a swim as my wife and I only like to swim for about 15minutes and thought it just wasn’t worth £50 and we don’t use anything else in the Spa.

2026-06-22 • via Nuitee
I
Ian • family_with_children • gb
9
2026-06-22 • via Nuitee
S
Simon • couple • gb
9
2026-06-21 • via Nuitee
E
Eathen • couple • gb
9
2026-06-21 • via Nuitee