Residence Inn by Marriott Cincinnati Downtown/The Phelps

Hotels
Residence Inn
9.4 (381 reviews)
506 East 4th Street , Cincinnati , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms need updating
Weird smell in bathroom

Categories

Cleanliness
8.64
Rooms were clean but there was a weird smell in the bathroom, indicating a need for improvement.
Service
9.99
Staff, especially Karen, received high praise for their kindness and professionalism.
Location
9.65
Great location with beautiful views and proximity to attractions was frequently mentioned.
Room Quality
8.6
Rooms were described as spacious and comfortable but noted to be somewhat dated.
Amenities
9.13
Free breakfast and good facilities mentioned positively.
Value for Money
9.59
Overall positive sentiment with high likelihood of returning indicates good value.
Food and Beverage
9.64
Dinner service was praised and breakfast was described as bountiful.
Overall Experience
9.99
Overall satisfaction with the hotel and willingness to return reflect a great experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:01

Property Description

Convenient Location
Situated in Cincinnati’s bustling Business District, just a short stroll away from US Bank Arena and the Great American Ballpark, the Downtown Cincinnati Residence Inn offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring complimentary Wi-Fi, cable TV with HBO, and a fully furnished kitchen. Start your day right with a delicious hot continental breakfast and unwind in front of a flat-screen TV after a busy day of exploring the city.

Top-Notch Facilities
Stay active in our gym, stay productive in the business center, and socialize at our on-site bar - all within the smoke-free environment of our hotel. Whether you're here for work or play, we have everything you need for a memorable stay.

Ready to experience the best of Cincinnati? Book your stay at Residence Inn Cincinnati Downtown now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

Location

Guest Reviews

9.4
Based on 381 reviews
Cleanliness: 8.64
Service: 9.99
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 9.59
Food and Beverage: 9.64
Overall Experience: 9.99
S
Stacy couple us
9
Great location and value if you want to stay downtown
Pros:

Location was perfect for the venue we were attending and breakfast was very good. The staff was exceptional. Very friendly and helpful

Cons:

It was very cold while we were there and we couldn't get our room to go above 68 but other than that the room was all we needed

2026-03-05 via Nuitee
K
Kaitlyn family_with_children us
9
Clean, welcoming, and comfortable; would definitely stay again!
Pros:

Beautiful property with very friendly, helpful staff. Rooms were clean and modern. Complimentary breakfast was typical, clean, and tasty. Great location with beautiful views.

Cons:

One of the elevators was out of service for a day, caused a bit of a delay but nothing too terrible. Some of the outlets did not work in the room. Located in business district so lots of surrounding things closed on weekends during off season (Feb)

2026-03-02 via Nuitee
V
Veronica couple us
8
2026-02-22 via Nuitee
B
Benjamin solo_traveller us
10
2026-02-22 via Nuitee
A
ArleneS216 Family Aloha, Oregon
10
Excellent Hotel and Team. Kudos to Ms. Karen and the Dining Team
Pros:

We had an amazing experience! Cleanliness, customer service, breakfast and everything else. We came here for my kids fencing tournament. We will come back. Ms. Karen of the front desk is the BEST. She helped us with information and spent time to make sure we had everything we needed. Her patience and care to guests are excellent! Kudos also to the Dining TEAM. They have given us excellent service.

2026-02-16 via Tripadvisor
J
Julie couple us
10
Our stay was wonderful!
Pros:

The front desk staff was exceptional! We had the most wonderful stay. What a beautiful property you have there! We cannot wait to come back!!

Cons:

We loved everything.

2026-02-09 via Nuitee
P
Patrick couple us
10
Pros:

Location

Cons:

Valet parking

2026-01-29 via Nuitee
A
anthonytF2903QO Business
10
Excellent Service
Pros:

The experience started at check-in. There was a mistake made with the room charges. I brought it to the attention of the front desk clerk, and they took care of it the best they could. At dinner that evening, we were talking to the restaurant manager about the situation, and she jumped in to help. The next day the Management team Jessica and Tim got involved to make sure I was ok with what had happened and to see if there was anything they could do to help. It didn't stop there. I received a phone call from Jessica asking me to stop by the front desk when I got back to the hotel later that day. She again apologized for the situation and offered me a comp dinner that evening. The dinner that evening could not have been any better. The Manager treated me like royalty. The next morning, the GM again stopped me and asked if everything was ok. The bottom line is mistakes get made. It is all about how they are handled afterwords. This mistake could not have been handled any better. The Phelps Staff and Management team are the epitome of professionalism. I have never had a better experience. I made sure that the company I work for that is right across the street was aware of how everything was handled. Bravo Zulu Phelps!!

2026-01-26 via Tripadvisor
J
James solo_traveller us
10
2026-01-20 via Nuitee
H
Hugh extended_group us
10
Karen and the entire front desk did a great job!
Pros:

Everything was exceptional!

Cons:

The Phelps bar was closed!

2026-01-20 via Nuitee
H
Hugh couple us
10
MS. KAREN IS THE BEST AND DESERVES A NICE RAISE SHE REPRESENTS RESIDENCE INN WELL!!!
Pros:

My wife and I love this hotel and it's staff,they are the best! In particular Karen,Joycelin and J the valet guy. Ms. Karen is so nice,kind,courteous and professional! She always goes the extra mile and makes us feel special and like family! KUDOS TO HER ALWAYS ,WE LOVE HER!!!

2026-01-20 via Nuitee
A
Abdulcelil couple tr
7
Pros:

Fena değildi fiyatı biraz yüksek ti birde odalarda su bırakmıyorlar aşagıdan alman gerekiyor
İlgi alaka çok iyiydi

2026-01-19 via Nuitee
S
Stacy couple us
9
2026-01-19 via Nuitee
J
Jessica family_with_children us
10
Pros:

The location was perfect

2026-01-19 via Nuitee
K
Kate family_with_children us
10
2026-01-19 via Nuitee
H
Hayley couple us
10
We will stay again!
Pros:

The rooftop bar is spectacular! It was nice to relax in the evening.

2026-01-19 via Nuitee
K
Kyle couple us
10
2026-01-19 via Nuitee
S
Scott couple us
10
Pros:

Good location

Cons:

Staff friendly

2026-01-18 via Nuitee
S
sydneysB3139US Couples
8
Great breakfast, okay room
Pros:

The view was great - I think that’s what you’re really paying for. The room was nice minus a towel that was used (it had mascara on it). The check in staff was underwhelming. Breakfast was great! We had so many choices and Jamelia was such a delight! She was humming and smiling and doing everything she could to make breakfast a positive experience!

2026-01-12 via Tripadvisor
O
Oiler family_with_children us
10
2026-01-12 via Nuitee