Residence Inn by Marriott Cincinnati Downtown/The Phelps

Hotels
•
Residence Inn
9.4 (430 reviews)
506 East 4th Street , Cincinnati , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms need updating
Weird smell in bathroom

Categories

Cleanliness
8.64
Rooms were clean but there was a weird smell in the bathroom, indicating a need for improvement.
Service
9.99
Staff, especially Karen, received high praise for their kindness and professionalism.
Location
9.65
Great location with beautiful views and proximity to attractions was frequently mentioned.
Room Quality
8.6
Rooms were described as spacious and comfortable but noted to be somewhat dated.
Amenities
9.13
Free breakfast and good facilities mentioned positively.
Value for Money
9.59
Overall positive sentiment with high likelihood of returning indicates good value.
Food and Beverage
9.64
Dinner service was praised and breakfast was described as bountiful.
Overall Experience
9.99
Overall satisfaction with the hotel and willingness to return reflect a great experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:01

Property Description

Convenient Location
Situated in Cincinnati’s bustling Business District, just a short stroll away from US Bank Arena and the Great American Ballpark, the Downtown Cincinnati Residence Inn offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring complimentary Wi-Fi, cable TV with HBO, and a fully furnished kitchen. Start your day right with a delicious hot continental breakfast and unwind in front of a flat-screen TV after a busy day of exploring the city.

Top-Notch Facilities
Stay active in our gym, stay productive in the business center, and socialize at our on-site bar - all within the smoke-free environment of our hotel. Whether you're here for work or play, we have everything you need for a memorable stay.

Ready to experience the best of Cincinnati? Book your stay at Residence Inn Cincinnati Downtown now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

Location

Guest Reviews

9.4
Based on 430 reviews
Cleanliness: 8.64
Service: 9.99
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 9.59
Food and Beverage: 9.64
Overall Experience: 9.99
H
Hugh • couple • us
10
KAREN IS THE BEST AND ALWAYS DOES AN AWESOME JOB!!!
Pros:

Thank you Karen, Jocelyn and the entire staff for making our 33rd wedding anniversary special!!! Karen went above and beyond to make us have a memorable experience. She's the greatest employee and a asset for Residence Inn!!!

Cons:

EVERYTHING WAS GREAT !!!

2026-05-12 • via Nuitee
S
susan • extended_group • us
9
Pros:

Location was fabulous

2026-05-03 • via Nuitee
C
Carl • couple • us
10
2026-04-27 • via Nuitee
A
Aaron • couple • us
9
Great hotel and wonderful trip for our large group (5 total rooms).
Pros:

Our room was absolutely fantastic, beautiful views and very comfortable!

Cons:

The broken elevator was an inconvenience. The wait only using one elevator was long for everyone (at check-in, evening, morning, etc...). Unfortunately, we couldn't enjoy the roof top bar experience or the lobby bar experience after our event because when we returned to the hotel (around 11pm), the roof top closed due to weather and the lobby bar told us they were not serving anymore guest even though multiple people were still at the bar finishing up their drinks. We just wanted a quick night cap to enjoy the hotel.

2026-04-27 • via Nuitee
L
Lyons • family_with_children • us
10
Pros:

Loved the room, location

Cons:

Main reason booked here was for rooftop restaurant and room service and wasnt able to do either. Rooftop was closed for something else. That shld be stated when booking here. Very disappointing

2026-04-26 • via Nuitee
K
Kiersten • couple • us
10
2026-04-26 • via Nuitee
J
jamesmI239BP • Family
10
Kudos to Karen
Pros:

Thank you, Karen for assisting with my room reservations! Excellent customer service! You were knowledgeable and resolved my issue! For that I am grateful 🙏🏿

2026-04-18 • via Tripadvisor
7
736candacec • Friends getaway
10
EXTRAORDINARY SERVICE
Pros:

Wonderful location and extraordinary staff! Every single staff member was above and beyond and these 3 made our visit extra special: Angie at breakfast! Karen at the front desk! and Joseph at the Valet! Others whom we didn't get their names- housekeeping staff member mopping while I was looking for the restroom- went out of his way to assist. Warm greeting and welcome from all staff. I travel a lot and this Marriott is at the top of my list! My first visit to Cincy and will definitely be back to cheer on the REDS!

2026-04-17 • via Tripadvisor
C
Candace • couple • us
10
2026-04-17 • via Nuitee
Y
Yazmin • family_with_children • us
10
My stay was very comfortable.
Pros:

The staff was very accommodating and the facility was clean.

Cons:

The microwave wasn’t operational.

2026-04-16 • via Nuitee
J
Jessica • extended_group • us
10
2026-04-16 • via Nuitee
Y
Yanjinlkham • family_with_children • us
9
Pleasant, short stay.
Pros:

1) Friendly staff, 2) Location, and 3) Cleanliness

Cons:

Bedding in general. For example, pillows can get hot and cause headaches.

2026-04-15 • via Nuitee
B
Baron • family_with_children • co
9
Pros:

Very nice hotel. Crean and good spaces. The location was wonderful.

2026-04-12 • via Nuitee
D
Dawn • couple • us
10
was there to see the new edition concert
Pros:

the location was perfect for where we were going, we were able to walk. the rooftop lounge was amazing as well

Cons:

nothing. everything was excellent

2026-04-10 • via Nuitee
N
Nobile • couple • us
10
Great stay overall—excellent service
Pros:

We had a great experience staying at this hotel. The service provided by the entire staff was excellent—everyone was friendly, professional, and always willing to help.

I also want to highlight the maintenance manager, who did a fantastic job. There was an issue with the key, and he fixed it quickly and efficiently. His attention to detail and prompt response really made a difference.

Overall, everything about this hotel was great, and I would definitely recommend it.

2026-04-06 • via Nuitee
J
Jacob • solo_traveller • us
8
2026-04-05 • via Nuitee
L
Lori • extended_group • us
10
2026-04-04 • via Nuitee
J
John • family_with_children • us
9
All Around good experience.
Pros:

All around good experience

Cons:

No complaints

2026-04-03 • via Nuitee
L
Laura • family_with_children • us
8
Pros:

Nice rooms! The park across the street was beautiful!

Cons:

The curtains were broken on one side, so sun came into the room early in the morning. The valet was SUPER expensive to just park my car 50 feet from the front door. We had a broken toilet and even though they said Maintenance was coming at 9am, they still hadn't showed by 3pm and we had to call again.

2026-04-01 • via Nuitee
M
Micheal-Scott • solo_traveller • us
10
2026-03-31 • via Nuitee