Residence Inn by Marriott Cincinnati Downtown/The Phelps

Hotels
•
Residence Inn
9.4 (377 reviews)
506 East 4th Street , Cincinnati , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms need updating
Weird smell in bathroom

Categories

Cleanliness
8.64
Rooms were clean but there was a weird smell in the bathroom, indicating a need for improvement.
Service
9.99
Staff, especially Karen, received high praise for their kindness and professionalism.
Location
9.65
Great location with beautiful views and proximity to attractions was frequently mentioned.
Room Quality
8.6
Rooms were described as spacious and comfortable but noted to be somewhat dated.
Amenities
9.13
Free breakfast and good facilities mentioned positively.
Value for Money
9.59
Overall positive sentiment with high likelihood of returning indicates good value.
Food and Beverage
9.64
Dinner service was praised and breakfast was described as bountiful.
Overall Experience
9.99
Overall satisfaction with the hotel and willingness to return reflect a great experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:01

Property Description

Convenient Location
Situated in Cincinnati’s bustling Business District, just a short stroll away from US Bank Arena and the Great American Ballpark, the Downtown Cincinnati Residence Inn offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy a comfortable stay in our well-equipped rooms featuring complimentary Wi-Fi, cable TV with HBO, and a fully furnished kitchen. Start your day right with a delicious hot continental breakfast and unwind in front of a flat-screen TV after a busy day of exploring the city.

Top-Notch Facilities
Stay active in our gym, stay productive in the business center, and socialize at our on-site bar - all within the smoke-free environment of our hotel. Whether you're here for work or play, we have everything you need for a memorable stay.

Ready to experience the best of Cincinnati? Book your stay at Residence Inn Cincinnati Downtown now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 42 per day.

Location

Guest Reviews

9.4
Based on 377 reviews
Cleanliness: 8.64
Service: 9.99
Location: 9.65
Room Quality: 8.6
Amenities: 9.13
Value for Money: 9.59
Food and Beverage: 9.64
Overall Experience: 9.99
J
Julie • couple • us
10
Our stay was wonderful!
Pros:

The front desk staff was exceptional! We had the most wonderful stay. What a beautiful property you have there! We cannot wait to come back!!

Cons:

We loved everything.

2026-02-09 • via Nuitee
P
Patrick • couple • us
10
Pros:

Location

Cons:

Valet parking

2026-01-29 • via Nuitee
A
anthonytF2903QO • Business
10
Excellent Service
Pros:

The experience started at check-in. There was a mistake made with the room charges. I brought it to the attention of the front desk clerk, and they took care of it the best they could. At dinner that evening, we were talking to the restaurant manager about the situation, and she jumped in to help. The next day the Management team Jessica and Tim got involved to make sure I was ok with what had happened and to see if there was anything they could do to help. It didn't stop there. I received a phone call from Jessica asking me to stop by the front desk when I got back to the hotel later that day. She again apologized for the situation and offered me a comp dinner that evening. The dinner that evening could not have been any better. The Manager treated me like royalty. The next morning, the GM again stopped me and asked if everything was ok. The bottom line is mistakes get made. It is all about how they are handled afterwords. This mistake could not have been handled any better. The Phelps Staff and Management team are the epitome of professionalism. I have never had a better experience. I made sure that the company I work for that is right across the street was aware of how everything was handled. Bravo Zulu Phelps!!

2026-01-26 • via Tripadvisor
H
Hugh • couple • us
10
MS. KAREN IS THE BEST AND DESERVES A NICE RAISE SHE REPRESENTS RESIDENCE INN WELL!!!
Pros:

My wife and I love this hotel and it's staff,they are the best! In particular Karen,Joycelin and J the valet guy. Ms. Karen is so nice,kind,courteous and professional! She always goes the extra mile and makes us feel special and like family! KUDOS TO HER ALWAYS ,WE LOVE HER!!!

2026-01-20 • via Nuitee
H
Hugh • extended_group • us
10
Karen and the entire front desk did a great job!
Pros:

Everything was exceptional!

Cons:

The Phelps bar was closed!

2026-01-20 • via Nuitee
J
James • solo_traveller • us
10
2026-01-20 • via Nuitee
A
Abdulcelil • couple • tr
7
Pros:

Fena değildi fiyatı biraz yüksek ti birde odalarda su bırakmıyorlar aşagıdan alman gerekiyor
İlgi alaka çok iyiydi

2026-01-19 • via Nuitee
K
Kate • family_with_children • us
10
2026-01-19 • via Nuitee
S
Stacy • couple • us
9
2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
10
Pros:

The location was perfect

2026-01-19 • via Nuitee
K
Kyle • couple • us
10
2026-01-19 • via Nuitee
H
Hayley • couple • us
10
We will stay again!
Pros:

The rooftop bar is spectacular! It was nice to relax in the evening.

2026-01-19 • via Nuitee
S
Scott • couple • us
10
Pros:

Good location

Cons:

Staff friendly

2026-01-18 • via Nuitee
S
sydneysB3139US • Couples
8
Great breakfast, okay room
Pros:

The view was great - I think that’s what you’re really paying for. The room was nice minus a towel that was used (it had mascara on it). The check in staff was underwhelming. Breakfast was great! We had so many choices and Jamelia was such a delight! She was humming and smiling and doing everything she could to make breakfast a positive experience!

2026-01-12 • via Tripadvisor
O
Oiler • family_with_children • us
10
2026-01-12 • via Nuitee
K
Kevin • couple • us
10
2026-01-05 • via Nuitee
M
Manoj • solo_traveller • us
10
2026-01-04 • via Nuitee
H
Hugh • couple • us
10
Karen always takes great care of us personally with so much love and professionalism Kudos to her!
Pros:

Karen is simply the best!

2026-01-02 • via Nuitee
T
terrellw2026 • Family
10
Phelps stay during Christmas
Pros:

This has probably been the third or fourth year that my family and I have spent the Christmas holiday, together at the Phelps. And each and every year has been remarkable. We have seen a few changes in staff; however, the front desk employee Karen has remained since we started coming and has always been so kind, helpful and simply amazing to us. She goes above and beyond to make sure all needs are met and our stay is pleasant. We look forward, with hopes, that Karen is there whenever we stay on the property. The other front desk staff members and the valet team were pleasant and extremely nice as well. We adore the Phelps team and looking forward to the next winter holiday season.

2026-01-01 • via Tripadvisor
F
Farhan • family_with_children • ca
6
Pros:

Good location and nice views.

Cons:

Parking was very steep, and the bed was average.

2025-12-30 • via Nuitee