Cairns City Palms

Aparthotels
8.6 (2803 reviews)
199 Sheridan Street , Cairns , au
+61 7 4051 7155

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

8.6
Based on 2803 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
G
Greg • couple • au
7
Good value
Pros:

Great helpful staff very comfortable bed large roomy, unit clean and reasonable value for money. Very close to a few shops and restaurants.

Cons:

A little bit noisy being on a busy road some people late at night maybe drunk very noisy. Not an easy walk to the centre of Cairns city

2026-08-22 • via Nuitee
S
Simon • solo_traveller • de
7
2026-08-22 • via Nuitee
A
Angelo • solo_traveller • it
9
2026-08-21 • via Nuitee
E
Efkan • solo_traveller • de
7
Pros:

Die Lage war sehr gut auch wenn man war in ca. 30 Minuten zu Fuß in der Stadt. In der direkten Umgebung Restaurant und für kleine Besorgungen gab es auch einen Supermarkt in der Nähe. Es gab in der Anlage immer Kaffee, O-Saft, Apfelsaft und Muffins gratis. Man konnte auch die Handtücher jeden Tag wechseln und die Betten wurden auch gemacht. Wir hatten ein zwei Zimmer Appartement und konnten auch immer in der Barbecue area Frühstücken und Essen. Das hat uns sehr gut gefallen.

Cons:

Die Anlage ist sehr in die Jahre gekommen. Daher ist alles ziemlich alt. Aber für den Preis in Ordnung.

2026-08-20 • via Nuitee
P
Peter • couple • au
8
2026-08-20 • via Nuitee
A
Anthony • solo_traveller • au
8
2026-08-19 • via Nuitee
M
Marco • extended_group • it
8
2026-08-19 • via Nuitee
P
Patricia • solo_traveller • au
8
2026-08-19 • via Nuitee
L
Lynda • extended_group • au
7
Great location
Pros:

Location
Service to the room

Cons:

Noisy

2026-08-19 • via Nuitee
K
Kimmie • extended_group • au
10
Laura is always lovely, and does a brilliant job
Pros:

Location, good price, comfortable …., all in one place

Cons:

We didn’t get to stay longer!

2026-08-19 • via Nuitee
M
Marguerite • couple • au
1
Very unpleasant experience. I would not recommend this place
Pros:

The location and 1 staff member Jin Jin

Cons:

The false representation in the description of the accommodation. The lack of willingness to upgrade or make amends. The dust around the room and dirt under the bed. No proper bedding, just a plain flat sheet. No decent housekeeping. Old and scarce kitchenware.

2026-08-19 • via Nuitee
R
Rory • solo_traveller • au
10
Pros:

Great staff. Lovely and clean. Couldn't ask for anything better 💯

Cons:

I had to come home😓😀

2026-08-18 • via Nuitee
L
Li Huan • extended_group • au
8
2026-08-17 • via Nuitee
B
Byron • couple • au
5
2026-08-17 • via Nuitee
I
Ian • solo_traveller • au
5
2026-08-17 • via Nuitee
N
Nicole • solo_traveller • au
6
Secure but dated
Pros:

Close to the city. Staff were super friendly. Secure.

Cons:

Dated, felt a little like staying in it ghetto. Could use a refresh and mould removal. Neighbouring properties were very noisy till all hours of the night.

2026-08-16 • via Nuitee
C
Codazzi • solo_traveller • it
6
2026-08-16 • via Nuitee
N
Noeleen • extended_group • au
7
Good location, clean
Pros:

A short walk to beach front restaurant, well priced

2026-08-15 • via Nuitee
P
Paula • solo_traveller • au
9
2026-08-15 • via Nuitee
M
Marco • extended_group • it
7
2026-08-15 • via Nuitee