Cairns City Palms

Hotels
8.6 (2481 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2481 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
P
Patricia • couple • au
7
A good accommodation for our overnight layover.
Pros:

Our room was clean and tidy, a comfortable stay for our overnight layover

2026-03-07 • via Nuitee
A
Arianna • extended_group • au
10
2026-03-06 • via Nuitee
C
Cornelius • solo_traveller • au
10
2026-03-06 • via Nuitee
E
Ella • couple • au
10
Satisfying
Pros:

All of the above

Cons:

Nothing

2026-03-05 • via Nuitee
K
Kenneth • couple • au
10
Clean affordable accommodation in a central location.
Pros:

Clean and friendly, helpful staff.

Cons:

Nothing to dislike.

2026-03-04 • via Nuitee
R
Rhett • family_with_children • au
10
Pros:

Clean tidy thank you

2026-03-04 • via Nuitee
N
Norje • couple • tl
3
Calm and Nice
Pros:

Good

Cons:

Nice

2026-03-03 • via Nuitee
P
phillip • couple • au
9
wonderful
2026-03-02 • via Nuitee
G
Gretel • family_with_children • au
9
Pros:

Location close to buses and a walk to food and conveniences.

2026-03-02 • via Nuitee
V
Virginia • family_with_children • au
10
Pros:

Friendly lady at reception,clean room comfy bed good value!!

Cons:

Everything was perfect.

2026-03-02 • via Nuitee
J
jesus • couple • es
8
Recomendable
Pros:

Ubicación…

Cons:

No tenían opción desayuno

2026-03-01 • via Nuitee
A
Alan • couple • au
7
2026-03-01 • via Nuitee
A
Anthony • couple • au
8
Comfortable, friendly staff
Pros:

Location, price, pool

Cons:

Some noise at night, but nothing serious

2026-02-28 • via Nuitee
C
Caroline • extended_group • gb
7
We only stayed one night and it was very convenient for the airport and our early flight out.
Pros:

Location was good, included parking. Also had comp breakfast that we weren’t expecting.

Cons:

Pool was just behind the main room. Apartment was very open felt like you were overlooked.

2026-02-27 • via Nuitee
D
Darron • couple • au
10
2026-02-27 • via Nuitee
S
Samantha • solo_traveller • au
10
Pros:

The homeless people at tge bys stop out front of the night I'll convenient store leached and lached onto me and forced himself to stay with me or I'll get hurt... so I left him there by himself not aware tge f he was going gvto abuse his free stay because he was forcefully squatting without my actual permission

Cons:

Him he ruined my whole reputation

2026-02-26 • via Nuitee
J
Jaroslaw • family_with_children • pl
9
2026-02-26 • via Nuitee
P
Pennelope • extended_group • au
8
Pros:

The location was within easy distance to the Esplanade and other conveniences.

Cons:

The room was right next to the pool which was in use until late, so it was very noisy. The blankets smelled like they hadn't been washed for a while.

2026-02-25 • via Nuitee
S
Santanna • family_with_children • au
10
Friendly staff, clean and affordable accommodation, upgraded door security.
Pros:

Clean, affordable, close to city, good staff, good security

Cons:

Limited and tight parking spaces, first in first serve kind of thing. But that’s a given considering it’s near the cbd.

2026-02-24 • via Nuitee
W
Wecht • couple • at
5
Pros:

was clean

Cons:

felt like we are living in a ghetto

2026-02-23 • via Nuitee