Cairns City Palms

Hotels
8.6 (2730 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2730 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
C
Carla • extended_group • nz
5
Pros:

Availability

Cons:

Small carpark
Rundown

2026-06-27 • via Nuitee
L
Louise • extended_group • au
7
Convenient, very accomodating
Pros:

Late arrival catered for.
Staff were amazing.
Close to airport.

2026-06-27 • via Nuitee
G
Gabby • couple • au
5
2026-06-27 • via Nuitee
T
Tiks Ricky • solo_traveller • au
9
Pros:

Very good

2026-06-26 • via Nuitee
L
Larry • solo_traveller • au
10
2026-06-25 • via Nuitee
M
Mawe • family_with_children • au
8
2026-06-24 • via Nuitee
M
Mawe • solo_traveller • au
8
2026-06-24 • via Nuitee
W
Warren • couple • au
8
2026-06-23 • via Nuitee
V
valconi • couple • au
8
2026-06-23 • via Nuitee
B
Bruce • family_with_children • au
8
Comfortable and value for money.
Pros:

Rooms were clean. Shower had a door to prevent the rest of the bathroom getting wet when showering.
Most things we needed were there.

Cons:

Could have done with a blanket for the main bed.
Apartment a bit dated.
Lacking somewhere to put your clothes in the bathroom ( other than on the floor)

2026-06-23 • via Nuitee
J
Jeanette • solo_traveller • au
9
Good place. Will stay again
Pros:

Good say and good price

Cons:

No all good

2026-06-23 • via Nuitee
J
Jason • family_with_children • au
10
Pros:

Everything

Cons:

None

2026-06-22 • via Nuitee
J
Julie • solo_traveller • au
7
Pros:

We enjoyed our stay... clean well equipped and comfortable

Cons:

The bed was too firm . Not really an issue

2026-06-21 • via Nuitee
J
Jack • family_with_children • au
7
2026-06-20 • via Nuitee
P
Peter • solo_traveller • au
7
Pros:

Roomy and location

Cons:

Needs updating

2026-06-19 • via Nuitee
K
Karen • couple • au
8
2026-06-18 • via Nuitee
M
Mccarthy • solo_traveller • au
5
Pros:

The room was clean and tidy.
Good size rooms, beds where comfortable.
Bathroom was big.

Cons:

Hot water system was a huge let down, you could only get 1 person at a time, than had to wait for half/hour for it to heat up

2026-06-16 • via Nuitee
A
Antonietta • family_with_children • au
8
2026-06-15 • via Nuitee
J
Joseph • solo_traveller • au
10
2026-06-15 • via Nuitee
S
Scott • couple • nz
4
The photo looks lots better than it was.
Pros:

The bed was comfortable, the location was okay. The management and cleaning staff were very friendly.

Cons:

The room was needing lots of repairs, the ceiling fan is off the ceiling, the blue tack hadn’t been removed from the wall, the dust on the bottom of the picture was so thick it hadn’t been dusted in a very long time. The fridge was also is disrepair. The door to the bathroom needs replacing. Lots of deferred maintenance needed.

2026-06-15 • via Nuitee