Cairns City Palms

Hotels
8.6 (2657 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2657 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
R
Renalyn • extended_group • au
7
2026-05-16 • via Nuitee
L
Lisa • solo_traveller • au
8
Pros:

Breakfast needs a little more

2026-05-15 • via Nuitee
T
Tatiana • couple • au
10
2026-05-15 • via Nuitee
D
Darron • couple • au
10
2026-05-15 • via Nuitee
T
Tatiana • solo_traveller • au
10
2026-05-15 • via Nuitee
D
David • solo_traveller • au
7
2026-05-14 • via Nuitee
M
MARCIA • solo_traveller • br
10
Pros:

O lugar é simples, limpo e não atendeu muito bem. Fizemos apenas café da manhã no apartamento. Tem parada de ônibus bem próxima, um pequeno e pizza Hut. Ótimas camas e ótimo chuveiro. Atendimento gentil.

2026-05-14 • via Nuitee
D
Doukar • solo_traveller • au
8
2026-05-14 • via Nuitee
R
Rory • solo_traveller • gb
10
2026-05-13 • via Nuitee
T
Talaimanu • extended_group • au
8
Lovely stay, will book again
Pros:

Affordable and great location

Cons:

Parking was a little inconvenient

2026-05-12 • via Nuitee
K
Kathleen • family_with_children • au
10
2026-05-12 • via Nuitee
S
Suzanne • couple • au
8
2026-05-11 • via Nuitee
L
Lawrence • couple • au
9
2026-05-11 • via Nuitee
I
Iñaki • extended_group • es
9
2026-05-10 • via Nuitee
R
Rhonnie • solo_traveller • au
8
2026-05-10 • via Nuitee
A
Agnes • solo_traveller • au
9
Nice option for families near the city
Pros:

Clean apartment with thick walls which kept noise to a minimum. Kitchen facilities were good and well kept. The shower worked well with strong pressure. The beds are comfortabme.The coffee/tea and muffins at receptions in the morning are a nice touch.

Cons:

The aircon in one bedroom wasn't cooling the room well. We did start to lose some hot water towards 10pm, we are a family of 4.

2026-05-10 • via Nuitee
L
Lance • couple • au
9
Very comfortable - will stay again
Pros:

Very attentive staff.
Amenities very appropriate. Very clean. Quite spacious.

Cons:

a little attention to some minor imperfections.

2026-05-09 • via Nuitee
L
Loreta • family_with_children • au
10
2026-05-09 • via Nuitee
J
James • solo_traveller • au
10
2026-05-09 • via Nuitee
S
SAMIR • extended_group • au
10
Front staff lady is really very welcoming and nice.
Pros:

Close to everything

2026-05-09 • via Nuitee