Cairns City Palms

Hotels
8.6 (2683 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2683 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
R
Rose Tambago • solo_traveller • au
10
Super happy
Pros:

Beautiful place to stay and more comfortable

Cons:

Long stay is super

2026-05-30 • via Nuitee
M
Melanie • solo_traveller • au
10
Pros:

Close to shops

Cons:

Water pressure in shower

2026-05-29 • via Nuitee
B
Bond • solo_traveller • au
9
2026-05-29 • via Nuitee
H
Harish • solo_traveller • in
10
Pros:

Gr8

Cons:

Everything

2026-05-28 • via Nuitee
D
Deborah • couple • au
9
Great short stay. Laura was very friendly and accomodating.
Pros:

The room was very clean and the bed was very comfortable. Great location and close to everything.

2026-05-28 • via Nuitee
B
Billy • solo_traveller • au
7
2026-05-27 • via Nuitee
A
Antonietta • family_with_children • au
8
2026-05-27 • via Nuitee
W
Wilhelmina • solo_traveller • au
8
2026-05-27 • via Nuitee
B
Borges Moreira • couple • au
6
Pros:

The apartment were good size.

Cons:

Noise of cars at night on the street.

2026-05-26 • via Nuitee
T
tjw • family_with_children • cn
9
Pros:

停车方便，就在门口。有厨房，可以自己做饭。

Cons:

离市里稍远。

2026-05-26 • via Nuitee
E
ELIZABETH • couple • au
8
Very convenient place to stay with a warm, friendly welcome from staff.
Pros:

Room was clean and a good size. The provision of a small kitchen and crockery was very much appreciated. Bed very comfortable. In a great position, close to hospitals, many Cairns attractions and eating places.

Cons:

Configuration of the bathroom made it a little difficult to access, although the facilities were good.

2026-05-26 • via Nuitee
M
Mohe • solo_traveller • au
5
Pros:

Doors were worn out and unsafe as it looks itself automaticly , it could lock us out if we accidently leave the key inside.

Cons:

The door

2026-05-25 • via Nuitee
S
Steph • solo_traveller • gb
9
2026-05-25 • via Nuitee
A
Andrew • solo_traveller • gb
7
Pleasant stay that fulfilled our needs
Pros:

Location, access too and from

Cons:

Nothing really, pool looked a little small but never used it

2026-05-25 • via Nuitee
G
glenn • couple • au
3
Location ok but a poor choice overall. Rooms were very dated and not well maintained.
Pros:

Location

Cons:

Air conditioner needed desperate maintenance or replacement. Very noisy and was completely rusted. Never cleaned.

2026-05-25 • via Nuitee
R
Renée • extended_group • au
10
A very nice, clean place to stay for short or even long if need be.
Pros:

It had everything we needed for a 24hr stop over

Cons:

NIL

2026-05-23 • via Nuitee
H
Haley • solo_traveller • au
9
Homely and comfortable, close to amenities and convenient. Staff are wonderful!
Pros:

The Cairns City Palms is convenient, close to everything we need and perfect for the short stays in Cairns.

2026-05-22 • via Nuitee
R
Rikki • solo_traveller • au
10
I recommend staying
Pros:

Really liked the security lock. Made the room feel a lot more safe and secure. Bathroom was nice, good shower pressure makes all the difference. Check in process super quick and staff were friendly

Cons:

Didn't really find anything in particular I didnt like. Maybe the bath tap in the room but unable to fill bath? 🤷‍♀️

2026-05-21 • via Nuitee
N
Nicole • extended_group • au
7
Pros:

Bed was extremely comfortable

Cons:

Rooms in need of an upgrade, particularly the bathrooms, though for the current pricing, accommodation is as expected.

2026-05-21 • via Nuitee
S
Sandra • solo_traveller • au
8
Nice , comfortable place to stay , close proximity to cairns central , and esplanade
Pros:

Clean , tidy , comfortable bed , easy location to cairns central & esplanade
Well maintained , good facilities

Cons:

Maybe parking a bit limited , but adequate

2026-05-21 • via Nuitee