Cairns City Palms

Hotels
8.6 (2481 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2481 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
T
Tania • solo_traveller • au
10
2026-02-14 • via Nuitee
J
Janette • solo_traveller • au
8
Good communication. Easy late book in.
Pros:

Good location, shops close by,
Easy walk to Esplanade.

Cons:

Nil

2026-02-13 • via Nuitee
A
Anne • couple • gb
10
Great stay at reasonable price. Would stay there again.
Pros:

Great location, all essential extras, iron, tea & coffee etc. very helpful staff, particularly the lady on the reception.

Cons:

Although clean, a little old and tired.

2026-02-13 • via Nuitee
Z
ZHENGWEN • family_with_children • cn
10
Pros:

服务态度很好，入住流程简单方便，房间很大。

Cons:

无

2026-02-13 • via Nuitee
P
Phitchayawi • couple • au
10
2026-02-11 • via Nuitee
R
Rose • family_with_children • au
10
Need plumber to look at it
Pros:

Was beautiful, would love to ci.e again

Cons:

The toilet water was contumaciously on through out the night and couldn't switch it off

2026-02-10 • via Nuitee
A
A J • extended_group • kw
6
Pros:

Location around 2km from the center

Cons:

Property asked for credit card photo copy for security! This is the first time I had to give my Credit Card details to others.

2026-02-09 • via Nuitee
C
Chris • solo_traveller • au
6
2026-01-31 • via Nuitee
M
Milena • family_with_children • pl
8
2026-01-31 • via Nuitee
O
Onkar • extended_group • au
4
I wouldn’t stay there again, but it was a cheap price
Pros:

I liked that the bed was comfy and aircon worked

Cons:

I hated how the floor felt, it was like slippery and quite uncomfortable

2026-01-31 • via Nuitee
H
Hannah • solo_traveller • nz
7
Simple, comfortable and clean room.
Pros:

Good location, rooms were clean and comfortable.

Cons:

Some facilities a little dated but good for the price, overall a good price and good quality and comfortable.

2026-01-31 • via Nuitee
H
Hayes • family_with_children • au
7
2026-01-30 • via Nuitee
M
Maike • family_with_children • de
7
Motel mit großer Wohnung, gut gelegen
Pros:

Großes App. In die Jahre gekommen, aber alles da, soweit sauber und sehr nette Rezeption , gute Lage zur Stadt ca 20min zu Fuß

Cons:

Lärm durch Bau und backpacker, Pool sehr klein an der Straße

2026-01-30 • via Nuitee
D
Doris • solo_traveller • ca
9
Emplacement parfait , cafés et restos alentour avec épicerie
Pros:

Les équipements parfait thé et café à volonté avec petit déjeuner gratuit belle attention

Cons:

Le bruit durant la nuit pas la circulation mais les autres occupants

2026-01-30 • via Nuitee
V
Valma • family_with_children • au
10
Pros:

Fantastic

Cons:

Everything

2026-01-30 • via Nuitee
S
Simon • extended_group • gb
9
2026-01-28 • via Nuitee
D
David • solo_traveller • au
8
I’ll be back to stay there again very soon.
Pros:

Close to everything and good off street parking

Cons:

No complaints

2026-01-28 • via Nuitee
J
Josephine • family_with_children • au
10
Pros:

The beds are very comfortable and clean.
Close to shops. R

Cons:

Nothing i can think of.

2026-01-26 • via Nuitee
E
Elaine • family_with_children • au
8
It was a good place to stay in for short holiday. The kids enjoyed the place especially the pool.
Pros:

It is accessible to all

2026-01-25 • via Nuitee
M
Mackenzie • extended_group • au
9
2026-01-25 • via Nuitee