Cairns City Palms

Hotels
8.6 (2541 reviews)
199 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2541 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
P
Paula • solo_traveller • au
10
Pros:

Location

Cons:

Parking bit challenging.

2026-03-21 • via Nuitee
P
Paula • family_with_children • au
9
Pros:

Location

Cons:

N/A

2026-03-21 • via Nuitee
M
Mawe • family_with_children • au
9
2026-03-21 • via Nuitee
S
Susanne • extended_group • dk
5
2026-03-20 • via Nuitee
D
Danielle • family_with_children • au
10
2026-03-20 • via Nuitee
J
Jordyn • extended_group • au
10
2026-03-19 • via Nuitee
M
Martin • family_with_children • au
8
Really liked the place
Pros:

Great place to stay lovely staff very friendly great location room cleaned most days towels change regularly

Cons:

The only think that was annoying was on the Monday night the place behind our room was backpackers place to stay they were very loud and party going on till after 4am on the Tuesday morning

2026-03-19 • via Nuitee
O
Oskar • couple • de
8
War empfehlenswert
Pros:

Sauberkeit

Cons:

Küchen Ausstattung

2026-03-18 • via Nuitee
S
Shannon • extended_group • gb
9
2026-03-18 • via Nuitee
P
Petros • solo_traveller • au
9
Pros:

Didn’t have breakfast
Some noisy hoon activity early morning, that’s just the lovation

Cons:

Lousy tight arse shower head, my only complaint

2026-03-17 • via Nuitee
X
Xiaorong • extended_group • au
8
It’s value for money and good as a budget hotel for families
Pros:

location is quite convenient and staff are friendly. It provides all of the necessary equipment.

Cons:

The facility and equipment are a bit of outdated.

2026-03-17 • via Nuitee
W
wahune • solo_traveller • au
10
2026-03-17 • via Nuitee
V
Vicki • family_with_children • au
7
2026-03-17 • via Nuitee
P
Pakil • solo_traveller • au
5
Pros:

Very comfortable accommodation

Cons:

Driving in was bit hard

2026-03-17 • via Nuitee
L
Leslie • extended_group • au
7
2026-03-16 • via Nuitee
L
LINONG • solo_traveller • au
8
2026-03-16 • via Nuitee
C
Cat • family_with_children • au
10
Pros:

Budget accommodation, kitchen facilities fantastic

Cons:

Pool at front of accommodation away from bbq facilities

2026-03-16 • via Nuitee
W
Winny • family_with_children • au
9
2026-03-15 • via Nuitee
N
Naomi • solo_traveller • au
8
Pros:

I booked a 1 bedroom and was upgraded to a 2 bedroom apartment which was lovely and clean had most things for a short stay. I only stayed 1 night it was so quiet and staff were lovely.

Cons:

No complaints

2026-03-13 • via Nuitee
D
David • extended_group • au
5
Average, very average.
Cons:

So much road noise.

2026-03-13 • via Nuitee