Cairns City Palms

Hotels
8.6 (2541 reviews)
199 Sheridan Street , Cairns , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Noisy guests
Limited parking
Outdated furnishings

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness issues, including filthy conditions and worn carpets.
Service
9.71
Positive sentiments regarding friendly staff and helpful service are prevalent throughout the reviews.
Location
8.75
Many guests mentioned the hotel's central location and accessibility to various amenities.
Room Quality
8.2
Rooms are described as tidy and comfortable, although some mention outdated furniture.
Amenities
8.23
Amenities such as the pool and kitchen facilities received positive feedback, but some guests experienced issues.
Value for Money
8.69
The hotel is generally considered good value for the price paid.
Food and Beverage
8.74
No specific feedback, but general satisfaction with amenities indicates standard quality.
Overall Experience
8.71
Most reviews indicate a satisfactory stay, balancing good service and location with concerns about cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Convenient Location
Located just a short distance from Cairns city center and the airport, Cairns City Palms provides easy access to supermarkets, restaurants, and other amenities within walking distance.

Relaxing Amenities
Guests can unwind by the tropical outdoor swimming pool or in the Balinese style hut. The Palms Garden Hut offers a tranquil escape with barbecue facilities and entertainment options.

Personalized Service
Enjoy complimentary tea, coffee, and scones each morning in the Palms Private Lounge. Benefit from guest facilities such as laundry, onsite parking, and discounted tour bookings to explore the wonders of Cairns.

Book your stay at Cairns City Palms for a relaxing tropical getaway with convenient amenities and personalized service.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 2541 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
D
David K • couple • au
7
2026-04-18 • via Nuitee
I
Iñaki • extended_group • es
9
2026-04-18 • via Nuitee
M
Mary • extended_group • us
10
Very happy with stay.
Pros:

Centrally located, facility was clean and comfortable. Complimentary coffee and muffin which added a nice touch. Laundry available. Staff very pleasant.

Cons:

Nothing.

2026-04-18 • via Nuitee
H
Hilda • family_with_children • au
10
Pros:

Everything

2026-04-17 • via Nuitee
W
Wendy • solo_traveller • au
10
Excellent
Pros:

Clean safe accommodation and lovely staff

Cons:

Nothing

2026-04-16 • via Nuitee
B
Beverley • couple • au
6
Disappointing given the photos on this site🥴
Pros:

Central
Location

Cons:

Rooms are old and tired. Very noisy!.

2026-04-16 • via Nuitee
I
Indika • family_with_children • au
5
2026-04-15 • via Nuitee
M
Martina • family_with_children • au
5
A bit disappointing
Pros:

Staff were kind

Cons:

It was loud during the night, kitchen wasn’t clean, stinky closets, run down furniture

2026-04-15 • via Nuitee
C
Chigozie • couple • au
8
2026-04-15 • via Nuitee
T
Tracey • couple • au
6
2026-04-14 • via Nuitee
E
Everard • family_with_children • au
9
Good
Cons:

Limited onsite car parking spaces.

2026-04-14 • via Nuitee
M
Melissa • couple • au
9
2026-04-13 • via Nuitee
G
Gurpreet Kour • family_with_children • au
8
2026-04-13 • via Nuitee
J
Judy • solo_traveller • au
9
Pros:

We were late arriving and the GPS took us to the wrong address, we had to ring and disturb a staff member. We found the right place further up the street. We apologize sincerely for waking someone up.
The property was perfect for a short stay and the staff we met in the morning were very polite and cheerful.
We slept really well and had a light breakfast before heading just a short drive up the street to Cairns city.
Thankyou City Palms.

2026-04-13 • via Nuitee
A
Arthur • couple • au
8
2026-04-13 • via Nuitee
V
Vivien • solo_traveller • au
8
Very comfy stay
Pros:

So convenient to the airport clean tidy and quiet

2026-04-12 • via Nuitee
P
Pascale • extended_group • ca
7
Bon plan pour Cairns sans se ruiner, propre, tout fonctionne nickel mais bon un peu tristounet
Pros:

Bon rapport qualité/prix, coin cuisine avec ce qu’il faut pour se débrouiller, propre, personnel chaleureux et avenant, le matin boissons offertes avec un petit muffin, c’est apprécié. Coin BBQ, piscine, non loin du centre à pied.

Cons:

La pièce principale un peu tristounette. On se passerait du tapis dans les chambres

2026-04-11 • via Nuitee
L
Lilia • couple • ca
4
2026-04-11 • via Nuitee
M
McKenzie • solo_traveller • au
7
2026-04-10 • via Nuitee
E
Eva • extended_group • au
10
Fantastic place right in the city, looking forward to staying here again.
2026-04-10 • via Nuitee