HQ Aparthotel Farnborough

Hotels
9.2 (1245 reviews)
2 Victoria Road, Farnborough , Farnborough , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Pets allowed
Lift / Elevator
Luggage storage
Soundproof rooms
Non-smoking throughout
Pet bowls
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent value for money
Cons:
Cleanliness issues
Room comfort complaints
Noise from traffic

Categories

Cleanliness
8.54
Several reviews indicated cleanliness but mentioned some issues, such as unstable water supply and old furniture.
Service
9.51
Staff was consistently described as friendly and helpful across multiple reviews.
Location
10
Positive remarks about proximity to attractions, staff mentioned great location in multiple reviews.
Room Quality
9
Mixed sentiments with some stating comfort and others mentioning uncomfortable furniture.
Amenities
8.53
Some comments on amenities being basic or not well-maintained, but overall decent.
Value for Money
9.97
Multiple reviews highlighted good value given the price and offerings.
Food and Beverage
8.54
Comments about nearby food options were positive, but no specific hotel food reviews.
Overall Experience
9.53
Overall experience rated highly, with many expressing willingness to return despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:33

Property Description

Modern Serviced Apartments in Farnborough

Convenient Location: Situated just 400 metres from Farnborough Railway Station, our serviced apartments offer easy access to various attractions such as Royal Ascot Racecourse, Windsor Castle, and Legoland Windsor.

Fully-Equipped Kitchens: Enjoy the convenience of fully-equipped kitchens with a hob/oven, microwave, fridge/freezer, crockery, and cookware to prepare your meals during your stay.

Comfortable Living: Relax in the cozy living area with a sofa and an LCD TV with Freeview, and dine in the designated dining area. The modern bathrooms with power showers and wooden flooring add a touch of luxury to your stay.

Experience convenience and comfort at our Farnborough Serviced Apartments. Book now for a delightful stay!

Important information:

SACO – The Serviced Apartment Company will take full payment for your accommodations at the time of booking and confirm the arrival process. Upon check-in, guests are kindly required to show the payment card used at the time of booking and a valid photo ID, such as a driving license or passport. Group Policy: When booking 3 units or more, different policies and additional supplements will apply. This applies to any booking made individually for the same group of family/friends. When making a group booking full payment will be required at the time of booking and this is nonrefundable. The property is unable to guarantee that all apartments booked will be in the same building. Please note that this property has a strict no party policy. Access to the property will be stopped if this rule is broken. Please note that parking is limited and is on a first-come, first-served basis and must be reserved. Other options are available nearby, please contact the hotel directly for further details.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 7.50 per day.

Location

Guest Reviews

9.2
Based on 1245 reviews
Cleanliness: 8.54
Service: 9.51
Location: 10
Room Quality: 9
Amenities: 8.53
Value for Money: 9.97
Food and Beverage: 8.54
Overall Experience: 9.53
C
craig • solo_traveller • gb
1
THE worst experience
Pros:

Location and initial staff on check in was helpful (night staff)

Cons:

This the worst stay we have ever experienced and raised serious health concerns.

The most alarming issue was the tap water. We unknowingly used it for drinking and washing during our stay. On the morning we were due to leave, ants began coming out of the tap—even when it wasn’t running. When we turned the water on, hundreds of ants came out into the sink from the pipes. It was absolutely disgusting.

Shortly after, all three of us became violently ill. Both myself and my daughter have immune disorders, which made this situation even more serious. Contaminated water being accessible to guests is completely unacceptable.

Cleanliness overall was extremely poor. There was dirt in multiple areas, and we even found pubic hair in the bedsheets. The washing machine was broken (the bearing had clearly failed and it was extremely loud), and the TV had no signal throughout our stay.

The way management handled this was equally concerning. My husband, who is autistic, was initially accused of lying until we showed video evidence. Even then, the response was dismissive and unprofessional, with the manager walking away instead of resolving the issue.

We were offered a £20 refund, which is completely inadequate given the severity of the problems and the impact on our health.

I had stayed here many years ago without issue, but standards have clearly declined. There are serious problems with hygiene and customer service that urgently need addressing.

We are now considering seeking legal advice.

2026-05-15 • via Nuitee
C
craig • solo_traveller • gb
1
Avoid if you can
Cons:

This was the worst stay we have ever experienced and raised serious health concerns.

The most alarming issue was the tap water. We unknowingly used it for drinking and washing during our stay. On the morning we were due to leave, ants began coming out of the tap—even when it wasn’t running. When we turned the water on, hundreds of ants came out into the sink from the pipes. It was absolutely disgusting.

Shortly after, all three of us became violently ill. Both myself and my daughter have immune disorders, which made this situation even more serious. Contaminated water being accessible to guests is completely unacceptable.

Cleanliness overall was extremely poor. There was dirt in multiple areas, and we even found pubic hair in the bedsheets. The washing machine was broken (the bearing had clearly failed and it was extremely loud), and the TV had no signal throughout our stay.

The way management handled this was equally concerning. My husband, who is autistic, was initially accused of lying until we showed video evidence. Even then, the response was dismissive and unprofessional, with the manager walking away instead of resolving the issue.

We were offered a £20 refund, which is completely inadequate given the severity of the problems and the impact on our health.

I had stayed here many years ago without issue, but standards have clearly declined. There are serious problems with hygiene and customer service that urgently need addressing.

We are now considering seeking legal advice.

2026-05-15 • via Nuitee
H
Hayley • couple • gb
10
Perfect home away from home
Pros:

Everything was as expected. Home away from home. Keziah is the perfect hostess and always makes sure the room I request was available and I loved the fact that she remembered my name from our previous bookings with this establishment.

Cons:

N/A

2026-05-11 • via Nuitee
M
mark • solo_traveller • gb
10
2026-05-09 • via Nuitee
D
Danielle • solo_traveller • gb
10
Pros:

Friendly cleaners

Cons:

Only cleaned once a week

2026-05-09 • via Nuitee
T
TADAS KANCAUSKAS. • solo_traveller • gb
10
Pros:

Supper.😇

2026-05-07 • via Nuitee
O
O Carroll • solo_traveller • gb
10
Had a lovely comfortable stay in this spacious airy studio. Would definitely come again.
Pros:

Very clean, comfortable, close to town centre and great value for money.
The staff were very helpful and friendly.

Cons:

Nothing

2026-05-07 • via Nuitee
A
a • couple • gb
9
2026-05-05 • via Nuitee
K
Klajdi • solo_traveller • gb
10
2026-05-04 • via Nuitee
D
Danielle • solo_traveller • gb
8
2026-05-04 • via Nuitee
J
Jacek • couple • de
9
2026-05-03 • via Nuitee
S
Sam • couple • ke
9
Ideal for self catering and privacy 👍🏽
Pros:

Very friendly staff

Cons:

Privacy and location

2026-05-01 • via Nuitee
T
Tom • extended_group • gb
8
Overall a good option in a good location
Pros:

The room was spacious and was stocked well in the kitchen with enough cutlery, bowls, etc. The room and bathroom were very clean and the bed was comfortable.

Cons:

The fridge was too cold and turned my milk into ice-cream. The windows were also not great at sound proofing the road so, once the road got busy around 6am, the traffic noise was enough to wake me up (light sleeper).

2026-04-29 • via Nuitee
Z
Zubair • solo_traveller • gb
6
2026-04-28 • via Nuitee
L
Lynn • solo_traveller • gb
9
the place is nice and quiet and the staff are always ready to listen and help
Pros:

Staff is very nice and understanding
The receptionist at the Desk at night is very professional and kind and They make you feel at home

Cons:

Once the room was not very clean, this might have been because I had booked a wrong day

2026-04-27 • via Nuitee
J
John • solo_traveller • gb
10
Great value for money
Pros:

Great property, lots of space and the kitchen is well equipped. Good location and close to many bars and restaurants. Would defo stay again

Cons:

Nothing

2026-04-26 • via Nuitee
A
Adams • solo_traveller • gb
9
2026-04-26 • via Nuitee
N
Nicola • solo_traveller • gb
10
Perfect blend of hotel and home. Would stay again
Pros:

These are lovely apartments with everything you need. Dog friendly rooms on the ground floor have their own entrance which makes it really easy to nip out for walks. Fantastic value and much better than the local hotels

2026-04-24 • via Nuitee
Y
Yikaalo • family_with_children • gb
8
Complete apartment but parking should’ve been free
Pros:

Had everything I needed

Cons:

Parking isn’t free

2026-04-23 • via Nuitee
S
samantha • solo_traveller • gb
10
2026-04-22 • via Nuitee