Fato Hotel

Hotels
•
Independent
8.8 (111 reviews)
2107 Lateral Autopista, Mexico-Queretaro 2107, Querétaro, QUE, 76030 , Querétaro , MX
52-442-2518100

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Area shuttle (surcharge)
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Excellent service from staff
Generally good location
Cons:
Poor cleanliness and maintenance
Unpleasant odors in the room

Categories

Cleanliness
7.43
Multiple reviews indicated that there were issues with smell and general hygiene in the hotel.
Service
10
Several guests praised the attentiveness of the staff despite some negative interactions.
Location
9.9
Standard quality for this hotel tier; location seems to be acceptable.
Room Quality
7.94
Issues with room odor and functionality of amenities were noted.
Amenities
8.39
Some amenities were mentioned with concerns over quality.
Value for Money
8.92
General sentiment suggests a drop in quality for the price compared to previous experiences.
Food and Beverage
7.88
Mentioned that the buffet had no flavor and the overall quality of food was lacking.
Overall Experience
9.93
Despite various issues, some guests had satisfactory experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:35

Property Description

Recreation Opportunities: Enjoy the outdoor pool and fitness center at Fato Hotel, perfect for unwinding and staying active during your stay.

Dining Experience: Indulge in delicious meals at Rio Tinto restaurant or grab a quick bite at the coffee shop/cafe. Room service is also available for convenience.

Convenience and Comfort: Benefit from amenities such as complimentary wired and wireless internet access, a business center, and Smart televisions in all 54 guestrooms. Plus, explore nearby attractions effortlessly with the area shuttle. Book now for a memorable stay at Fato Hotel.

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in kg is 10

  • General

    Cashless transactions are available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

8.8
Based on 111 reviews
Cleanliness: 7.43
Service: 10
Location: 9.9
Room Quality: 7.94
Amenities: 8.39
Value for Money: 8.92
Food and Beverage: 7.88
Overall Experience: 9.93
I
Iram • solo_traveller • mx
10
Pros:

Me gustó que me pudieron facilitar una habitación más amplia al resto. El personal muy eficiente y amable.

Cons:

El agua caliente tardó un poco en salir de.la regadera. Y sería más cómodo contar con una puerta en forma para dividir el baño del dormitorio.

2026-07-24 • via Nuitee
F
fabreusilis • family_with_children • mx
9
Pros:

* La ubicación.
* El concepto del hotel.
* Lo silencioso de las habitaciones

Cons:

Mejorar el menú del desayuno incluido, el café estaba tibio.

2026-07-23 • via Nuitee
J
Jorge A Reyes • family_with_children • mx
8
Una buena opción para alojarse en Querétaro.
Pros:

Buena ubicación, la habitación limpia y moderna

Cons:

Las camas muy duras.

2026-07-21 • via Nuitee
A
Angélica Ramírez • solo_traveller • mx
8
Agua fría en alberca
Pros:

Muy limpio y espacioso. Excelente ubicación.

Cons:

El agua de la piscina helada y pedimos asistencia en este punto a lo que nos dijeron que sí, pero jamás lo solucionaron.
Señal de internet intermitente.

2026-07-18 • via Nuitee
H
Heidy • solo_traveller • mx
1
2026-07-16 • via Nuitee
H
Heidy • solo_traveller • mx
1
Very bad.
Cons:

The staff accused me of smoking because they saw me smoking outside but the hallway was smelling like cigarettes the security guard came to knock I asked him to come in and smell that I was not but the front desk had already decided it was me. And fine me $2,000 pesos. I guess she decided it was me way before I came down to talk to her. She had already called my room to say it was me. Bad service. The restaurant the food is not so good. The sampler it's just nuggets and cheese stick cooked in the microwave. Horrible.

2026-07-16 • via Nuitee
L
Lara Ramirez • solo_traveller • mx
6
2026-07-16 • via Nuitee
A
Alejandro • solo_traveller • mx
7
Confomrtable
Pros:

Muy buena ubicación y el desayuno puedo mejorar en presentación y calidad de los alimentos

Cons:

Las instalaciones sanitarias requieren una mejora, se ven viejas y usadas

2026-07-13 • via Nuitee
D
Daniel • solo_traveller • mx
8
Pros:

Bien

Cons:

Tarda mucho tiempo en salir el agua caliente y los aires se siente que no funcionan

2026-07-12 • via Nuitee
O
Octavio • family_with_children • mx
9
Pros:

Limpieza y espacio

Cons:

Que fueran a las 9 am a despertarnos porque iban a limpiar

2026-06-29 • via Nuitee
E
Enrique • family_with_children • es
10
2026-06-19 • via Nuitee
D
Dario Isaac • couple • mx
10
2026-06-11 • via Nuitee
A
Arturo inn • solo_traveller • mx
7
2026-06-05 • via Nuitee
R
ruben • solo_traveller • mx
10
2026-06-01 • via Nuitee
F
Francisco López Montoya • couple • mx
8
Cons:

Esta vez no me gustó la habitación, no tenia ningún tipo de ventilación.

2026-05-27 • via Nuitee
R
Rodriguez • family_with_children • mx
9
Placentera
Pros:

La habitación, la ubicación, el estacionamiento y el trato amable

Cons:

Atrás de las habitaciones hay un canal desague y pues en ocasiones olía bastante a caño.

2026-05-26 • via Nuitee
V
Valerie • couple • us
8
Good
Pros:

Modern. Restaurant connected. Isabel in the restaurant provides professional service. Front desk people are very responsive and calm.

Cons:

Washer dryer combo- no instructions on it. Did not actually dry our clothing. Housekeeping saved the day by offering to dry our clothing

2026-05-25 • via Nuitee
D
Daniel • solo_traveller • mx
9
Cumple
Pros:

Siempre cumple

Cons:

Todo bien

2026-05-24 • via Nuitee
E
Edgar • solo_traveller • mx
10
2026-05-19 • via Nuitee
S
Silvia • couple • mx
9
Excelente y cómoda estancia de fin de semana
Pros:

La ubicación excelente y la comida muy rica, la atención del personal super amables!

Cons:

Sólo un detalle, que en la alberca había telarañas en las esquinas y en la parte inferior de los escalones de la escalera de la piscina.

2026-05-18 • via Nuitee