Jayleen 1918 Hotel

Good stay

How helpfully the front desk staff was with my issue with luxury tours and travel

This was, without exaggeration, the worst hotel experience I’ve had in all my travels.

We stayed in the hotel’s so-called “Executive Room,” which is marketed as their best and largest offering. What we encountered was far from acceptable. The room was dirty, with bugs freely crawling around, mold visible in multiple areas, and cracked tiles in the shower. There was hair under the bathroom sink, holes in the walls, and a fan coated with what looked like years of dust buildup. The bedding and linens were old and stained yellow, and even the plastic hangers were broken. The Wi-Fi was completely nonfunctional.

Despite multiple requests for basic service—cleaning the room, removing bugs, replacing towels—hotel staff showed no willingness to help. When we politely asked for a deep clean, the receptionist simply laughed. The lack of professionalism and care from the staff was shocking, especially for a hotel charging $260 USD per night.

We booked this hotel for its location and hoped that earlier negative reviews might not reflect our experience. Unfortunately, they were accurate—if anything, our stay was worse. Singapore is a compact city with great transportation. You can stay at a much cleaner, more professional hotel slightly farther from the waterfront and still have easy access to all the main attractions.

Avoid this hotel at all costs. It’s overpriced, unsanitary, and the staff are indifferent. Absolutely would not recommend.

Very good location. Close to all the attractions.

Goox

Recommended

Location and transportation

For the price, it was not worth the $250 something. The bed sheet were warm and felt damp. This was just one room with three beds and bathroom. Not sure how this is categorized as Suite. Quite disappointed.

Na

Cockroaches roaming free

There were cockroaches in my room

Budget hotel and ok for a couple of night's. Expensive for what it id.

old apartment

The facility needs to be updated. The elevator has a certain smell. Breakfast is terrible. The room is not clean. Bed is too hard and not comfortable to sleep on.

Hotel is very old and smelled. Needs lots of updated. It’s more like a motel. The only good thing is location. It’s walking distance to everything.

We stay tonight, it’ was convenient

This property is centrally located and i avery close to the tourist spots.

Hotel is run down and needed some renovation but service was good. Room was too small. Breakfast was good.

The hotel was in a good location and we used the MRT to travel from & to the airport. The staff provided us with very useful directions to use the MRT. The room was the smallest room we have ever stayed in. The whole hotel smelt of dampness which was very unpleasant.

Staff was friendly. Hotel was filthy and disgusting. Construction next store made room uninhabitable from 8:30am-6:30pm. The grossest hotel I think I ever stayed.