The Trouville Bournemouth

The hotel room was reasonably clean and spacious, although I was only one person in a double. I was really disappointed to find that the pool only opened at 9am. I wanted to be able to swim before breakfast, like you can in every other hotel I've ever stayed in with a pool. In the end this meant I didn't get to use the pool so feel that it was a waste of money booking this hotel. Although, the location was excellent for the conference I was at. The shower was difficult to use due to the angle and proximity to the tap end, but the water nicely hot. Staff were friendly and helpful, but the lift was out of order on the Friday and the Sunday of a weekend stay, which were my check in and check out days.

Bed was very hard . No toilet brush in bathroom. Couldn’t believe bar prices. Way too expensive. Didn’t like the fact I had to show my passport as was requested to show photo ID. I don’t drive and it was by sheer luck I had my passport on me. . Why was I asked to show ID in my own country and considering my age and health also. So WRONG

Bed sheets hadnt been changed on arrival so found hair, food and other things in the sheets. To reception's credit they did move me to one that was clean, but changing the sheets between guests seems like the bare minimum for a hotel... Room was only accessible down steep slope - floors, corridors and room doors very noisy so you could hear everything and generally the place is extremely dated. The wing of the hotel where room 102 is has a very unpleasant smell. Plug sockets in bedroom and light in bathroom buzzed worryingly like an electrical short when turned on.

That being said, I disagree with other reviews about the car park, which was fine out of season (although clearly too small if every room occupant wanted to park). The room cost was also particularly cheap.

On reflection, would not recommend and wont be staying again.

Basic but clean room, good freshly cooked breakfast and nice pool. Hotel was generally clean too with a nice bar area and helpful staff. Tired decor in some areas (rooms and corridors) but not uncommon in many seaside hotels.

Had to ask to change room because first room as not clean with hairs in the bed & the carpet was not cleaned. Given another room which was fine.

The hotel was comfortable, clean and value for money

Attended a wedding as I was to give the bride away so stayed here. The reception was also at this hotel and no complaints can be made, they were very accommodating and attentive. The food was very good, both for the wedding and breakfast.
Be aware if you don’t book directly with the hotel you will be charged £12 for overnight parking. I was told as I was attending the wedding that it would be refunded to me, that never happened.
All in all, as long as you are aware that the rooms are being updated and you may get one that has not been, regardless of what you pay then it is a pleasant comfortable stay.

⭐ 1-Star Review: Extremely Disappointing Stay

My experience at The Trouville Bournemouth was terrible in every way.

The cleanliness was shocking — we had to buy bleach ourselves to disinfect the bathroom because it was so dirty. The carpet was old, filthy, and worn out, with several damaged spots. The furniture is outdated and poorly maintained. Overall, the place felt neglected and unhygienic.

There was only one electrical socket in the entire room, which is completely unacceptable in today’s world. The elevator was broken, there was no air conditioning, and the fans provided didn't work properly.

When I mentioned my concerns to the reception, they said they didn’t care about reviews because “the hotel is always full anyway.”
So I asked them: Just because you're full, does that mean you don’t need to maintain basic hygiene?

This attitude was just as bad as the conditions of the hotel.

I do NOT recommend this hotel to anyone. There are much better and cleaner options in Bournemouth — avoid this one.

Clean lovely room

Unfortunately i could not park there without being charged because i had booked via 3rd party although there was a lot of parking. It is a shame that the hotel was not lenient.
The area on 2nd floor smelt of sewerage not sure what was going on not in my room but a little in the bathroom.

Hotel was lovely apart from the squeaky floor in our room plus the toilet seat kept moving when you sat on it apart from that it was an enjoyable stay.

The only good thing about this property is location

The arrival and check in was quick and efficient.
We arrived at our room first floor, room 105.
This was at the front of the hotel. Busy main road which didnt affect our stay. The room was looked over by a building across the road that had balconies. There was no blinds or nets, so they could see striaght into room. Currains were available.
As we entered the room there was a strong mildew smell. After a look road. I lifted the filter to the shower it hadnt been cleaned for sometime hence the smell. I took photos and told reception. They said we cant sort it until the morning. I asked for a late housekeeping call as we were heading out and as it was a sunday we'dlike a lie in. We agreed an 11.30am call from. Housekeeping. Sunday they arrived banging ag the door at 8.30am, we didnt answer, then again at 9.30am. On our retun to the room later that day the filter still hadnt been cleaned. So again back reception, and showed them the state of it. The reception cleaned it themselves the night before we were leaving. There were crisps and a bottle top under the bed.
For parking you are charged £12 per night which you pay on arrival and fill out a form.
On our return from a late night out on saturday there as no parking spaces available. We parked our car as it was small outside the front of the hotel, which apparently wasnt for parking.
The swimming pool and facilites were dirty, tired and very dated. The manager would not speak with us about the room. Not a £100 pound a night ho

No air conditioning made it necessary to keep the windows open, and lots of road noise made it hard to sleep.

0 every things really

Overall the only best part of the hotel is the location. Everything else was terrible.

Was informed of the £12 daily parking charge imposed by online booking agents??
If we had phoned and booked direct with hotel parking is free???

This property was hideously noisy. People coming and going at 3 in the morning made the whole room shake. One lift was out of order making it difficult to navigate the building. The room was tired and tatty with a crack in the sink, a dirty toilet and a stained carpet.

On arrival one of the lifts was broken, so lots of people trying to use one lift. Car park was very full. Normal charge is £12 a day for cars. We were on motorbikes and got to park for free😉👍
We had to ask housekeeping to change our bedding as the duvet and sheet were dirty. We didn’t eat there, so can’t comment on the food.
The staff were very friendly and helpful.
The place definitely needs a facelift, or at least a damn good clean. It was a short walk to the Sea front, so well placed, and reasonable value. I would stay here again. Mainly because I’m tight😂

Nothing