Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Cleanliness issues
Inadequate service
Temperature control problems

Categories

Cleanliness
6.98
Multiple reviews mention poor cleanliness, with unclean rooms and issues like lack of fresh linens.
Service
8.95
Mixed feedback; while service was sometimes lacking, there were positive mentions of staff being helpful.
Location
9.49
Many reviews highlight excellent location in downtown, ideal for accessing main attractions.
Room Quality
7.94
Some issues with room maintenance, but spacious rooms and good features like windows and sofas were noted.
Amenities
8.47
Amenities were decent, with some mentions of good breakfast options but also some critiques.
Value for Money
8.93
Good pricing relative to location and amenities offered, though cleanliness detracts slightly.
Food and Beverage
7.98
Breakfast options were mentioned as limited and disappointing in some reviews.
Overall Experience
8.45
Overall experience was positive despite several complaints, mainly due to location and room features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Prime Location in Montréal
Hotel Chez Swann is a stylish oasis just steps away from Ogilvy, offering a seamless blend of luxury and convenience.

Chic Rooms and Top-Notch Amenities
Experience sophistication in every detail with our air-conditioned rooms equipped with modern facilities like a coffee machine, safety deposit box, and flat-screen TV.

Exceptional Services and Dining
Enjoy personalized concierge services, a delightful terrace, complimentary WiFi, and a delectable dining experience at our on-site restaurant.

Experience elegance and comfort at Hotel Chez Swann - Book your stay with us today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 40 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CAD 35 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 35 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1041 reviews
Cleanliness: 6.98
Service: 8.95
Location: 9.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 8.45
I
Inookee • family_with_children • ca
10
2026-04-11 • via Nuitee
R
Richard • couple • ca
8
Trop bruyant la nuit, n’y retournerai pas.
Pros:

Propreté, acceuil , suite trés belle. À côté de l’hôtel le restau Le Pois Penché excellent

Cons:

Bruit côté Maisonneuve et Drummond première nuit pas dormi sirènes, claxon d’autos et fêtardsdans la rue à minuitle soir, deux fois la toilette bloquée débit d’eau pas assez fort,.

2026-04-06 • via Nuitee
E
Erik • family_with_children • ca
8
Pros:

Staff were super friendly and helpful, location was extremely convenient

Cons:

Shower water pressure wasn't great, unfortunately

2026-04-06 • via Nuitee
E
Eric • couple • ca
4
2026-04-05 • via Nuitee
C
Chantal • solo_traveller • ca
7
Pros:

Hotel très propre, peu insonorisé, mais lorsque j,ai été c'était tranquille.
Personnel très gentil

Cons:

Petit déjeuner très décevent, que des trucs sucrés, pas de protéines et que dire des assiettes et verres jetable en 2026

2026-03-30 • via Nuitee
Đanduranđ • family_with_children • ca
10
2026-03-30 • via Nuitee
S
Sylvain • couple • ca
6
2026-03-30 • via Nuitee
P
Patrick • solo_traveller • ca
9
Tres bon séjour et lit tres confortable, j’ai bien dormi
Pros:

L’emplacement est super, la chambre et salle de bain spacieuses

Cons:

Les bruits de pas des voisins du dessus, le bac à gel douche était vide

2026-03-27 • via Nuitee
S
Sandra • family_with_children • fr
9
Foncez Chez Swann !
Pros:

La vue de ma chambre, pas de vis a vis, l'emplacement, chambre spacieuse Hotel securisant a taille humaine. J'ai adoré l'experience de 8 jours.

Cons:

Chambre communicante avec une autre, donc un peu bruyant et le petit dej est répétitif .

2026-03-27 • via Nuitee
J
JLefebvre • family_with_children • ca
10
Perfect Location
Pros:

Excellent location for our needs and travel. The team working there are fantastic! The rooms are characterful. Love the the decor. We certainly will return.

Cons:

We had a minor issue accessing the room on our initial arrival. This was resolved by the front desk immediately. Very professional.

2026-03-25 • via Nuitee
F
Fazil • couple • ca
8
2026-03-21 • via Nuitee
B
Brian • solo_traveller • ca
6
Good location / poor condition of property / included breakfast is poor
Pros:

Proximity to the downtown core

Cons:

The room isn’t all that comfortable. Wooden floors, a lack of a comfortable club chair to relax in, the washroom was dated and there were items in disrepair such as a leaky shower assembly, broken water knob, sink Darin that was clogged, electronic door lock that was very difficult to operate (should be replaced)

2026-03-20 • via Nuitee
F
Farrell • family_with_children • ca
10
It was perfect and I will recommend and return there.
Pros:

I loved how clean and tidy. Comfy bed. Loved proximity to Bell Centre and Bar George. I prefer boutique hotels, NYC style...this delivered. Thk uuu.

Cons:

The air freshener was a bit intense and maybe a gentler method, like essential oil diffuser, or fresh flowers would be great. But it is nice to have a lovely scent when you walk in.

2026-03-19 • via Nuitee
L
Laurianne • family_with_children • ca
7
2026-03-04 • via Nuitee
T
Tommy • family_with_children • ca
9
Cons:

Le manque d'un four micro-onde

2026-03-04 • via Nuitee
N
Nicole • couple • ca
8
2026-03-03 • via Nuitee
R
Rosemary • solo_traveller • ca
9
LOved this perfectly located boutique hotel.
Pros:

I loved this hotel. The decoration is eclectic, tasteful and fun. The room was big, big bathroom and shower. It was quiet and perfectly located for downtown Montreal activities, walking distance to Art Gallery and St Catherines Street shopping, good restaurants and the Metro.

Cons:

the breakfast bar is uninspiring but adequate.

2026-03-02 • via Nuitee
L
Leblanc • couple • ca
3
Nous avons trouvé des poils sous les drap
Pros:

L’emplacement

Cons:

Même pas de savon au lavabo et pas de savon dans la douche

2026-03-02 • via Nuitee
D
Deschênes • family_with_children • ca
2
Well situated, that's about it....
Pros:

Where it is situated...

Cons:

There was an open sunlight pit in the room so the room is lit as the sur is. Some stains on the bed's cover. One of the two shower heads only has cold water and the other didn't have a lot of pression. The sink was leaking at our feet. It was announced that the parking lot was 30$ per 24h but it was 60$ per days. Big lack of cleanness.

2026-03-02 • via Nuitee
J
Jean-Francois • couple • ca
6
Déception
Pros:

Le personnel était courtois.

Cons:

Premièrement les planchers étaient très bruyants et nous nous sommes fait réveiller par la chambre au-dessus de nous au milieu de la nuit. L'aspect le plus négatif de notre séjour a été la douche. Celle-ci accueillait deux personnes donc deux robinetteries une d'entre elles était 100% désuet et l'autre fonctionnait à 20 %. Lorsque nous louons une chambre d'hôtel deux items sont extrêmement importants bien dormi et se laver. La douche était à un point désuet que nous pouvions à peine régler la température de l'eau. Pour cette raison lors de notre prochaine visite à Montréal cet emplacement ne fera pas partie de notre liste.

2026-02-28 • via Nuitee