Somerset Kuala Lumpur

Hotels
•
Somerset
8.4 (999 reviews)
No:187, Jalan Ampang , Kuala Lumpur , my

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Spacious rooms
Cons:
Breakfast options
Dust smell in room
Issues with insects
Pool maintenance

Categories

Cleanliness
8.31
General sentiment is positive, but mentions of insects and dust smell impact the score.
Service
8.78
Service staff noted as friendly and accommodating, contributing positively to overall experience.
Location
9.02
Multiple reviews highlight the great location, close to attractions and amenities.
Room Quality
8.47
Rooms noted as spacious and comfortable, but some issues with television and cleanliness.
Amenities
7.8
Mixed reviews on amenities, particularly breakfast and pool maintenance.
Value for Money
8.66
Overall good value, but food options could be improved.
Food and Beverage
7.31
Breakfast options received negative feedback; suggestions for improvement noted.
Overall Experience
8.88
Exceeding expectations for many, particularly in location and cleanliness, despite some food issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:19

Property Description

Prime Location on Embassy Row

Located along Embassy Row, Somerset Kuala Lumpur offers convenient access to Ampang Park LTR Station, making exploring the city a breeze.

Luxurious Amenities

Experience modern living with well-appointed apartments featuring flat-screen TVs, DVD players, and en-suite bathrooms with both bathtub and hot shower facilities.

Top-Notch Facilities

Indulge in the rooftop pool with stunning city views, work out at the fitness center, or relax in the hot tub. Let our concierge assist with your every need, from childcare to laundry services.

Book your stay at Somerset Kuala Lumpur today for an unforgettable experience in the heart of the city.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. Our staff have completed their 1st and 2nd dose of Covid-19 vaccines and will continue taking all necessary precautionary measures to ensure the safety of our in-house guests and staff. Please note that in any case that extra bed with breakfast was not booked for the child the cost of the breakfast per child is RM15.90. This is an additional price not included in the room rate. Pets are allowed on request. There is a surcharge of 50% off the room rate and pre-booking is required. Please contact the property for more information.
"Please note that filtered water is available in the hall on every floor at Somerset Kuala Lumpur."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

Location

Guest Reviews

8.4
Based on 999 reviews
Cleanliness: 8.31
Service: 8.78
Location: 9.02
Room Quality: 8.47
Amenities: 7.8
Value for Money: 8.66
Food and Beverage: 7.31
Overall Experience: 8.88
J
Janine Kriza • couple • ph
10
2026-04-11 • via Nuitee
R
ryanlazybones • couple • my
8
2026-04-09 • via Nuitee
N
Nay Aung • family_with_children • au
10
Great location and friendly staff.
2026-04-09 • via Nuitee
T
T • couple • my
10
Excellent
2026-04-08 • via Nuitee
A
Ahmad Fitri • family_with_children • my
10
Pros:

bersih dan puas hati dan besar

2026-04-06 • via Nuitee
S
Siti Norina • family_with_children • my
10
2026-03-31 • via Nuitee
P
Padmapriya • extended_group • in
8
Pros:

Breakfast was too limited

2026-03-30 • via Nuitee
M
Mazni • couple • my
9
2026-03-26 • via Nuitee
A
Azim Fitri • couple • my
9
Nice staycation
Pros:

Nearest to KLCC. Around 800m

Cons:

Need to pay RM10 for per entry car park

2026-03-25 • via Nuitee
M
Michael • couple • nz
10
2026-03-22 • via Nuitee
A
Anastasiia • extended_group • ru
10
2026-03-17 • via Nuitee
C
Chanh • couple • vn
10
2026-03-17 • via Nuitee
R
Ryan • solo_traveller • au
4
Disappointing, look elsewhere for better value.
Pros:

This is my fourth time staying at Somerset Ampang. I first stayed at the property back in 2015.
- The best thing about the hotel is still its location, which is only a 5-10 minute walk to KLCC and other nearby malls that have sprung up in the last 5 years.
- The rooftop pool remains enjoyable for an early morning or nighttime swim. It's amazing to be up there during sunrise and sunset.
- I was happy that there was no music playing in the pool area, as this was annoying on my previous visit (2017).
- Staff are helpful when asked for information.
- You can fill your water bottle using the free dispensers provided in the hotel corridors.

Cons:

The hotel is showing its age. Fixtures and fittings in the room are worn and chipped, corridors have marks on the walls, and my room's door had large scratches on the outside. This unfortunately gives the hotel a worn and run down feel.
- The jacuzzi on the roof does not work, no matter how many times the green button is pressed.
- Photos of the hotel are outdated. A lot of the old embassies in the area have been demolished and replaced by large tower blocks. The view from the rooftop pool shown in the hotel's photos is no longer accurate. There is a large Embassy Suites complex opposite blocking the view, and the swimming pool will soon be overlooked by another large residential tower that's nearing completion.
- Housekeeping seemed to attend my room at very strange times. For example, two male housekeepers attended my room at 7pm on a Friday night. This could pose an inconvenience for family stays.
- My room was the Studio premier on Level 9. I have to say this is the worst room I've stayed in at Somerset Ampang.
- First, the AC was extremely noisy, especially at night. It can be turned off but you're in for a sweaty night if you do so. I had to sleep with ear plugs in just to get some rest. Not exactly a relaxing experience.
- Second, room soundproofing was poor. There is a family room next door and I could hear children yelling as if they were in the room with me, particularly through the bathroom wall / air vent.
- Third, the bed in this room is showing serious age. It has a large divot where so many people have slept on it, and the pillows were old and poor quality. Two pillows were provided: One was extremely soft, the other barely had any filling. One pillowcase was not clean, it had multiple hairs on it when I arrived to the room. The other pillow was old and stained yellow. See the attached picture.
Overall, I wouldn't recommend staying at Somerset Ampang based on my experience.

2026-03-11 • via Nuitee
J
Josephine • couple • my
10
2026-03-11 • via Nuitee
S
Siti • couple • my
10
Nice apartment
Pros:

service

Cons:

-

2026-03-07 • via Nuitee
F
Faszreena • couple • my
8
2026-03-04 • via Nuitee
A
Alfred • couple • sg
4
2026-03-02 • via Nuitee
A
arnaud • family_with_children • nc
9
2026-03-01 • via Nuitee
S
Stuart • couple • gb
9
Pros:

Huge apartment, roof top pool, drop off van to certain places

Cons:

Nothing

2026-02-28 • via Nuitee
J
Jesús (苏冠博） • couple • es
9
Pros:

Room size

Cons:

Breakfast

2026-02-28 • via Nuitee