Hotel Laguna Bacalar

Hotels
5.8 (169 reviews)
Avenida Costera 479 , Bacalar , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful view
Cons:
Old facilities
Poor maintenance
Unpleasant room quality

Categories

Cleanliness
3.44
Sentiment indicates poor cleanliness, with complaints about dirty bathrooms and old furniture.
Service
7.41
While there were some mentions of negative service experiences, overall interactions were friendly.
Location
8.45
The hotel is well-located with easy access to the lagoon.
Room Quality
3.9
The reviews suggest outdated rooms with uncomfortable furniture.
Amenities
4.43
Amenities are old and poorly maintained.
Value for Money
6.89
Given the poor condition of facilities, value for money is questionable.
Food and Beverage
6.44
Breakfast was reported as delicious, but service issues affected the experience.
Overall Experience
5.41
A mix of pleasant aspects overshadowed by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 16:24

Property Description

Tranquil Oasis on Bacalar Lagoon

Boat Tours and Outdoor Pool
Immerse yourself in the beauty of Bacalar Lagoon with our captivating boat tours. After a day of exploration, unwind by taking a refreshing dip in our inviting outdoor pool.

Las Conchas Restaurant and Sun Terrace
Indulge in delectable cuisine at Las Conchas restaurant while enjoying stunning views of the lagoon. Relax and soak up the sun on our picturesque sun terrace, perfect for a leisurely afternoon.

Comfortable Rooms with Balconies
Our rooms offer the perfect blend of comfort and style, each equipped with a balcony to enjoy the breathtaking surroundings. Stay connected with complimentary Wi-Fi and choose rooms with air conditioning for added convenience.

Experience serenity and adventure at Laguna Bacalar Hotel. Book your stay now for an unforgettable getaway.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

5.8
Based on 169 reviews
Cleanliness: 3.44
Service: 7.41
Location: 8.45
Room Quality: 3.9
Amenities: 4.43
Value for Money: 6.89
Food and Beverage: 6.44
Overall Experience: 5.41
J
Jose Jesus
8
Pros:

Bien en general un poco anticuado

2025-09-29 • via Nuitee
L
LUZ MARIA
6
Pros:

Se nota la falta de mantenimiento.

2025-09-27 • via Nuitee
T
Tomas
10
Pros:

Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.

2025-09-19 • via Nuitee
J
José Manuel
2
Pros:

Viejo , personal amargo

2025-09-05 • via Nuitee
A
Axel Emmanuel
2
Pros:

Ya es demasiada antigua , tiene una bonita vista , pero deberían tener todas las habitaciones aire , es un sufrir estar con ventilador

2025-08-23 • via Nuitee
S
Satyen • family
10
Pros:

Todo

2025-08-18 • via Nuitee
L
Luis Fernando • family
6
Pros:

Limpio, muy bonita vista. Facil de encontrar. Pero instalaciones muy descuidados, viejas, restaurante sin buen servicio.

2025-08-17 • via Nuitee
H
HERBERT • partner
10
Pros:

El hotel está muy bien ubicado y tiene fácil acceso a la laguna.

2025-08-15 • via Nuitee
M
Mario Agustin Chavez • family_with_children
2
Pros:

El hotel es viejo y descuidado, la habitación tiene mobiliario viejo, los baños huelen feo, los aires acondicionados y ventiladores muy ruidosos, las ventanas descuidadas, parchadas con tornillos y clavos para que no se cayeran, solo tiene un contacto en la sala para poder cargar celulares, los colchones muy incómodos, y lo peor de todo, la gerente con una actitud nefasta y mentirosa, en el restaurante no pudimos desayunar por qué tenían un grupo de 30 personas y tardarían más de una hora en servirnos! Todo pésimo! Nunca regresaría!!

2025-08-14 • via Nuitee
W
WILBERTH MANUEL CRUZ
10
Pros:

Buena vista a la laguna

2025-08-07 • via Nuitee
C
Campos Castañeda • family_with_children • mx
10
2025-08-06 • via Nuitee
M
Mora • couple • mx
9
Pros:

Bastante agradable, el hotel cuenta con una vista increíble.

Cons:

El único pero, es que no está habilitada su terraza

2025-08-01 • via Nuitee
K
Katie • family_with_children • bz
6
Location and view is amazing but the hotel is outdated.
Pros:

The view and the pool area was beautiful.

Cons:

Cash only restricted is when using pool area and evening meal.

2025-07-15 • via Nuitee
L
Liliana
8
Pros:

There is a cenote in the lake directly in front of the hotel. The people and service were amazing. The facilities need updating.

2025-06-20 • via Nuitee
S
Sara • family
8
Pros:

Lugar con maravillosa vista pero instalaciones antiguas

2025-06-05 • via Nuitee
K
KARLA • partner
2
Pros:

LO ÚNICO QUE SE SALVA DE LA PROPIEDAD SON LAS VISTAS, SON LAS MEJORES ÚNICAS HERMOSAS YA QUE EL HOTEL ESTA EN ALTOS.

2025-05-27 • via Nuitee
R
Rosa Ma. • family
6
Pros:

La vista es magnífica, es lo único que vale la pena. Lo que no nos gustó es que solo hay 1 conexión en el baño. Los colchones no están cómodos, están duros. Y en general todo el mobiliario está viejo. Los disque jabones y shampoos muy mala calidad.

2025-05-20 • via Nuitee
J
Jose francisco
10
Pros:

La vista de la habitación, su alberca,su servicio de restaurante, su personal, su camas bien comodas.....
LO QUE NO ME GUSTO :
la habitacio sus paredes estan deteriodadas( falta pintura) y que la tele esta mal ubicada para verla desde la cama

2025-05-10 • via Nuitee
R
ROSA MARIA • family
8
Pros:

La laguna

2025-05-04 • via Nuitee
J
Jesus
2
Pros:

No tengo nada que comentar

2025-04-27 • via Nuitee