Citrus Hotel Johor Bahru by Compass Hospitality

Hotels
•
Compass Hospitality
7.3 (3637 reviews)
No 16 Jalan Station , Johor Bahru , MY
+60 7-222 2888

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location near CIQ/checkpoint, malls and eateries
Friendly and helpful staff (multiple positive mentions)
Clean rooms and towels noted by many guests
Good price/value for short stays
Simple breakfast available
Basic amenities (iron, kettle, heater) present
Cons:
Cigarette smell reported in some rooms despite non-smoking policy
Small bathrooms and occasional small/short beds
Faulty appliances reported (fridge, aircon)
Thin walls causing noise/disturbed sleep
Corridors/lifts sometimes dirty or smelly
Missing or late amenities on arrival (towel, toothbrush)
No parking or inconvenient parking arrangements
Room images sometimes do not match reality (no window offered)

Categories

Cleanliness
6.8
Rooms and towels often described as clean, but multiple reports of cigarette smell in some rooms, dirty-smelling corridors/lifts and inconsistent housekeeping (missing towels/toothbrush).
Service
8.5
Consistently praised staff (friendly, helpful; mentions of specific staff like Ms. Indah and Mr. Seran). Some operational lapses (having to request amenities at reception) but overall strong service sentiment.
Location
9
Very strong positive theme: walking distance to CIQ/checkpoint, near malls and many eateries; repeatedly noted as a key advantage.
Room Quality
6.4
Mixed to negative: issues reported with small bathrooms, thin duvets, short beds, faulty fridge/aircon, misleading room images and occasional cigarette smell or thin walls causing noise problems.
Amenities
7
Basic but adequate amenities (iron, kettle, heater reported; simple breakfast available). Some missing/limited amenities reported (no parking, occasional faulty appliances).
Value for Money
8
Several guests explicitly call it good value or great value for money for a short stay; price-to-location ratio praised.
Food and Beverage
5.4
Limited commentary: simple breakfast buffet mentioned positively by a few, but overall sparse mentions and no standout F&B offerings.
Overall Experience
7.3
Overall mixed-positive: excellent location and helpful staff drive many repeat stays despite basic facilities, some cleanliness and room-quality issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Convenient Location
Strategically located next to JB City Square and within walking distance to JB Sentral Train station.

Modern Amenities
Offering modern guest rooms with air-conditioning, flat-screen TV, and free WiFi. On-site gym and restaurant available.

Recreational Facilities
Guests can enjoy billiards, workout in the gym, and access club lounge in select rooms.

To experience convenience and modern comforts in Johor Bahru, book your stay at Citrus Hotel today.

Important information:

Please note that guests booking 5 rooms or more and guests booking 28 nights or more will be charged a 50% deposit at the time of booking. This payment is nonrefundable and nontransferable.

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.

Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please note that breakfast for children 5 to 12 years old is charged separately.

The name on the credit card used for the booking should correspond to the guest staying at the property.

For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Guest Reviews

7.3
Based on 3637 reviews
Cleanliness: 6.8
Service: 8.5
Location: 9
Room Quality: 6.4
Amenities: 7
Value for Money: 8
Food and Beverage: 5.4
Overall Experience: 7.3
S
Shing • family_with_children • au
9
2026-10-31 • via Nuitee
S
Sherry Ann • couple • sg
8
Decent stay.
Pros:

It is near checkpoint and Mall.

Cons:

Room is clean but common space like corridors and lift is a bit dirty and smelly.

2026-10-30 • via Nuitee
R
Redzuan • family_with_children • sg
7
Pros:

We like the location which is near to the CIQ

Cons:

The small fridge not cold although we adjust it temperature already.

2026-10-30 • via Nuitee
P
Peiyun • family_with_children • my
7
Value for money, very nice and helpful staff
Pros:

The location was super strategic with a lot of eateries nearby

Cons:

The hotel is non smoking policy but the room I had can smell so much of cigarette smoke, people still smoke inside their rooms

2026-10-29 • via Nuitee
N
Norisah • couple • my
8
Pros:

towel - clean

Cons:

duve - thin

2026-10-27 • via Nuitee
E
Elfatih • couple • ke
7
2026-10-26 • via Nuitee
Z
Zainuddin • extended_group • sg
10
the staff is friendly
Pros:

The room is clean and the staff is friendly

Cons:

Nearby the place that we want to go

2026-10-26 • via Nuitee
H
Hamisah Binte • family_with_children • sg
9
Pros:

Perfect location and great service. All staff were polite and helpful, especially Ms. Indah who patiently helped with my previous booking and arranged early check-in for us. It's always a pleasure to see her. The hotel may not be new and facilities are basic, but we will definitely stay at Citrus again when in JB.

2026-10-25 • via Nuitee
D
David Seekiong • extended_group • us
5
2026-10-25 • via Nuitee
Z
Zu • family_with_children • my
7
2026-10-24 • via Nuitee
R
Rozita • family_with_children • my
9
Pros:

The cleanliness and the location the best

2026-10-23 • via Nuitee
N
Nick • family_with_children • gb
10
Pros:

Always good

2026-10-21 • via Nuitee
R
Rose • couple • sg
1
Wasted and dissapointed
Pros:

Good

Cons:

Didnt get towel till late and had to go down to reception to get our own toothbrush. Faulty fridge.faulty aircon

2026-10-20 • via Nuitee
M
Muhammad • family_with_children • pk
9
2026-10-16 • via Nuitee
K
kevin • solo_traveller • gb
5
just ok and functional -
Pros:

location, barber next door, bathroom tiles, products

Cons:

arriving and not having the room that I had paid for. they offered a room with no windows - i rejected this - they upgraded me to a club twin room with single beds and a window. the bed was too short and small for me. however i had window. I felt this was not principled as I had told them what time I would be arriving.

2026-10-15 • via Nuitee
B
Bennette • couple • sg
2
Disappointed
Pros:

Door lock ducks

Cons:

Door locks

2026-10-15 • via Nuitee
F
Francine • solo_traveller • fr
7
2026-10-14 • via Nuitee
A
Arpad • solo_traveller • hu
7
2026-10-14 • via Nuitee
S
Suppaya • family_with_children • sg
6
2026-10-14 • via Nuitee
W
wancai • solo_traveller • cn
7
2026-10-13 • via Nuitee