Bell House Hotel & Restaurant

Hotels
Independent
7.2 (76 reviews)
47 High Street, Sutton Benger, Chippenham, England, SN15 4RH , Chippenham , GB

Facilities

Free WiFi
Garden
Wheelchair accessible
ATM/banking
Breakfast available (surcharge)
Front desk (limited hours)
Smoke-free property

Review Highlights

Pros:
Great cooked breakfast
Convenient location
Cons:
Restaurant and bar closed
Property feels minimally maintained

Categories

Cleanliness
6.35
The owner is in the process of trying to sell the property, indicating a lack of upkeep.
Service
7.82
The owner was great, providing a positive personal interaction.
Location
8.35
Conveniently located near the M4, easy access for travelers.
Room Quality
6.81
Standard quality for this hotel tier.
Amenities
5.34
Bar and restaurant permanently closed, reducing amenity offerings.
Value for Money
7.3
Given the challenges, may be considered fair depending on pricing.
Food and Beverage
8.84
Cooked breakfast was great, contributing positively to the experience.
Overall Experience
6.82
Mixed feelings due to the service provided but challenged by closures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:43

Property Description

Stunning Garden Views

Indulge in the serene beauty of our garden and take advantage of complimentary wireless internet access to stay connected during your stay.

Dining and Refreshments

Experience a delightful dining experience at our restaurant, grab a quick snack at the coffee shop/cafe, and unwind with your favorite drink at the bar/lounge.

Comfortable Accommodations

Relax in one of our 14 guestrooms equipped with modern amenities, including flat-screen TVs, complimentary wireless internet, and private bathrooms with complimentary toiletries.

Experience the charm of Chippenham at Bell House Hotel & Restaurant. Book now for a memorable stay filled with comfort and convenience.

Important information:

Take in the views from a garden and make use of amenities such as complimentary wireless internet access.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Social distancing measures are in place

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.2
Based on 76 reviews
Cleanliness: 6.35
Service: 7.82
Location: 8.35
Room Quality: 6.81
Amenities: 5.34
Value for Money: 7.3
Food and Beverage: 8.84
Overall Experience: 6.82
W
Warren
6
Restaurant closed
Pros:

We stayed for business and booked on the basis that it was easy to reach from the M4 and we could eat and have an early night as we had an early start the following morning. Your website clearly shows a bar and restaurant, but the owner informed us on arrival that both were now permanently closed. This meant finding another place to eat and a few mile drive, not what we wanted having driven for 4 hours that day. The owner was great, but is in the process of trying to sell the property due to personal circumstances, so it has the feel of being run at minimum level. But we were offered a cooked breakfast that was great.

2025-08-07 via Nuitee
L
Leigh
2
Pros:

READ REVIEWS BEFORE BOOKING!! I use hotels for business on a weekly basis, this is the worst I have stayed in for some time. Advertised as an executive double with balcony, bar and restaurant. Bar closed, Restaurant closed and apparently, have been for some time. I had to get a taxi to a pub in another village for an evening meal. When asked by the staff and locals where I was staying, I was informed that The Bell has been complained about by a lot of guests who have visited the pub and has a bad reputation locally. Room was in desperate need of an update. En-suite awful, shower was barely a trickle. Balcony turned out to be a fire escape. Such a shame as it could be a really nice place. If I hadn’t of pre-paid the room, I would have left. I even felt compelled to take photos of the room/property, which I have never done before, to show how bad it is, but the site is not allowing me to upload them. £109.50 I paid, I wouldn’t even pay £9.50 to stay again.
On a positive, the gentleman who checked me in was very welcoming and polite.

2024-08-27 via Nuitee
D
David
8
Pros:

A good welcome with chris with the necessary renovations could be astunning place enjoyed thankyou

2024-08-04 via Nuitee
V
Verified traveler
6
Hotels.com requires updating
Pros:

I stayed here for work from a Sunday night, checking out on a Thursday. The location was adequate based on needing to alternate between Corsham and Chippenham for work.

One of the reasons I picked this hotel was it is advertised as having a bar/restaurant which would be ideal so no need to go out and find somewhere to eat after a long day. The moment I got to the hotel I was told it was now closed and doesn't serve food. The host was pleasant and when discussing breakfast next morning he advised he would do me a sandwich bag for work as opposed to eat breakfast. Very nice sandwich, but that and two pieces of fruit plus water doesn't come anywhere near £12 and I should have forced a full breakfast down my neck to get my moneys worth.

The room was basic with a single bed but comfortable and had a tv, somewhere for my clothes and a lamp. The TV signal wasn't brilliant but being a smart tv meant that was no issue as I could log in via streaming services.

The big disappointment of the room was how poor the shower was. It barely dribbled out water and as someone who likes to shower before/after work this became hard work.

Overall, service was friendly, hotel is in a lovely location but very outdated and needs more than a lick of paint, rooms facilities need to be checked for how well they work and the advertising it as having a restaurant are misleading.

For working purposes I wouldn't pick this as my first choice to stay sadly.

2024-06-06 via Nuitee
C
Charles
8
Pros:

Clean and friendly. Perfect for the price

2024-03-26 via Nuitee
S
Sarah partner
8
Pros:

the food was delivered quickly.

2022-10-10 via Nuitee
A
Alexis
10
Would stay again
Pros:

Stayed recently for work for a few days,very welcoming,nice and comfy and clean which is all you can ask for ,only ate once in the bar but the food was very good

2021-12-05 via Nuitee
B
Beth
4
Pros:

Not great, ended up having 2 neighbours snoring there heads off, as the walls are so thin- that needs updating as I got 0 sleep, not easy being heavily pregnant.

2021-08-08 via Nuitee
V
Verified traveler
6
Review
Pros:

The hotel looks lovely on the outside, plenty of parking.
There was no one on reception when I arrived, after a few minutes the receptionist booked me in but asked for payment immediately which threw me, the room was up a flight of stairs very narrow and I struggled with my case and laptop, the room was really basic, but the bathroom was better. I didn't eat or drink there, in the morning I had to move some signs put in place to stop people parking there out of the way to exit, it was around 7.15am - not an issue but would have been for an elderly guest.

2020-09-04 via Nuitee
K
K
10
Kathy and Sarah
Pros:

Excellent very welcoming and could not good enough for us, we will be back again very soon. Thankyou Chris & Team

2019-10-24 via Nuitee
R
Richard
8
Comfortable room and a good breakfast!
Pros:

Comfortable room, however; the shower could have had more water pressure! Pleasant waitresses at breakfast and a good breakfast it was too!

2019-09-09 via Nuitee
V
Verified traveler partner
6
Pros:

facilities in room very poor for money with very poor lighting. Food was surprisingly exellant but expensive.

2019-05-07 via Nuitee
V
Verified traveler
10
Great night's sleep
Pros:

Welcoming staff and great service.

2018-11-27 via Nuitee
V
Verified traveler
8
Hotel heading in the right direction
Pros:

lovely old building with renovation in progress .... Menu food was expensive with fish and chips with hardly any fish sad to say .... but there was a very friendly atmosphere and enjoyed the short stay

2018-04-03 via Nuitee
S
Simon
8
Ignore the frontage and bedrooms, concentrate on t
Pros:

Ignore the state of the room and exterior and concentrate on the service and food.....you will NEVER receive service like it! Almost 40 years of traipsing the world and this out does it all. Chris is working hard on getting the hotel up to scratch. He's a way off and yet I would still return because of the staff!!!!

2018-02-26 via Nuitee
L
Lee
8
Quiet charming village hotel / bar / restuarant
Pros:

Booked late so arrived late evening but was greeted with warm welcome. Comfortable bed, great breakfast. Shower was cold initially, but was sorted out very efficiently by the owner.

2018-01-19 via Nuitee
P
Paul
8
Nice quiet hotel,
Pros:

Excellent stay, nice and quiet, plenty of parking on site.
Excellent breakfast

2018-01-18 via Nuitee
B
brenny
8
Lovely village
Pros:

We only used the Hotel as a stop off, the staff where very friendly, the hotel was very close to where we where visiting, which was appropriate for us as we had 2 young children's with us.
We did find it a little noisey late at night, but fortunately we where tired enough to sleep.
Only had room only.

2017-08-08 via Nuitee
V
Verified traveler
6
Over night stay.
Pros:

Lovely village to stay close to M4. Food good and served real ale. The night we stayed the Hotel had a shortage of staff which we were told was unexpected. The water pressure affected the water heat control which made showering
impossible. Used bath instead. Overall experience was OK but felt it could have been better. I know the water pressure was out of the owners control but nevertherless it did affect our stay.

2017-07-08 via Nuitee
J
Julie
10
Excellent
Pros:

Lovely room, friendly staff, the best white fluffy bath towel ever!

2017-06-27 via Nuitee