Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Modern facilities
Nice location
Cons:
Noise issues
Overpriced services
Limited pool area

Categories

Cleanliness
8.61
Rooms are clean and well-maintained, but some issues with noise from other rooms could affect the experience.
Service
9.18
Staff are friendly and attentive, providing exceptional service throughout the stay.
Location
8.92
Good location, though some reviews mention it could be more central to tourist areas.
Room Quality
8.77
Spacious and modern rooms, but noise isolation could be improved.
Amenities
8.5
Good quality amenities, though some facilities like the pool could be better.
Value for Money
8.66
Some guests feel the hotel is overpriced for the services received.
Food and Beverage
8.81
Excellent breakfast options and a nice restaurant, though a few reviews mention disappointment with breakfast service.
Overall Experience
8.98
Overall, guests had a positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:09

Property Description

Stunning Views and Modern Comforts

Luxurious Amenities

Perfect Location for Exploring Sao Paulo

Experience the breathtaking panoramic views of Ibirapuera Park from the comfort of your room at Grand Mercure SP Itaim Bibi. Indulge in the modern and luxurious amenities including an outdoor pool, sun terrace, and fitness centre. The hotel's prime location in the lively Itaim Bibi district offers easy access to top attractions like Ibirapuera Park and the Modern Art Museum. After a day of exploring the city, unwind with a delicious meal at the on-site restaurant offering international cuisine and fine wines. Book your stay now and elevate your Sao Paulo experience with us!

Important information:

Please note that children must be accompanied by their parents.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.

Maintain your workout routine without leaving your room with our exclusive In-room Fitness! You will have access to a bike, mats, weights and live online classes with specialized supervision. All this for an additional daily fee, offering convenience and well-being during your stay. Service subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GRU

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 45 per day.

Location

Guest Reviews

8.8
Based on 511 reviews
Cleanliness: 8.61
Service: 9.18
Location: 8.92
Room Quality: 8.77
Amenities: 8.5
Value for Money: 8.66
Food and Beverage: 8.81
Overall Experience: 8.98
B
Brunno • family_with_children • br
7
Pros:

Tudo

Cons:

O quarto que fiquei era pet friendly, eu estava com dois gatos.
Senti bastante coceira no corpo de manhã, provavelmente larvas de ácaros, completamente compreensível em um quarto pet, pois os pelos de animais sao repletos de acaros mas poderia ser usado lisoforme para nao acontecer isso.

2026-03-07 • via Nuitee
M
Micheline • couple • br
10
2026-03-07 • via Nuitee
B
Burstin • extended_group • uy
7
2026-03-07 • via Nuitee
R
Rui • couple • ae
8
2026-03-04 • via Nuitee
C
Carmencita • couple • gb
10
Pros:

Very cleanand comfort, excellent service.

Cons:

Nothing

2026-03-03 • via Nuitee
A
Arilton • couple • br
10
Quarto sempre limpo e muito bem cuidado pela camareira
Pros:

Otimo

Cons:

Tudo ótimo

2026-03-01 • via Nuitee
G
Gabriela • solo_traveller • ar
9
2026-03-01 • via Nuitee
F
Francisco • couple • br
10
2026-02-27 • via Nuitee
M
Mateo • family_with_children • ar
4
Decepción. Un 3 estrellas que se vende como de 5 estrellas
Pros:

La ubicación

Cons:

Reservé este hotel porque se promociona como 5 estrellas, pero lamentablemente la experiencia estuvo muy lejos de ese estándar.
En la práctica, parece un hotel 3 estrellas con nombre de 5. No cuenta con spa, el lobby es pequeño y poco imponente, y no tiene restaurante propiamente dicho: solo una cafetería con tres mesas. Para un hotel que se vende como cinco estrellas, esto resulta muy decepcionante.
La habitación tampoco estaba a la altura. No tenía detalles de lujo, ni amenities diferenciales, ni el nivel de confort que uno espera en esa categoría. Correcta, sí. Cinco estrellas, definitivamente no.
El precio es completamente desproporcionado en relación a las instalaciones y servicios que ofrece. Uno paga tarifa premium esperando una experiencia premium, y eso no sucede aquí.
Además, no cuentan con botones para asistir con las valijas, y el personal —si bien correcto— no demuestra la capacitación ni la templanza propias de un hotel de alta gama.
En resumen: es un hotel 3 estrellas que intenta posicionarse como 5. Si ajustaran el precio o fueran más honestos con la categoría, la experiencia sería distinta. Pero como cinco estrellas, no cumple en absoluto.

2026-02-25 • via Nuitee
F
Felipe • couple • br
10
2026-02-23 • via Nuitee
A
Alexander • couple • us
10
Beautiful view from clean, modern room
Pros:

Modern, well-kept hotel in an upscale area of São Paulo. Room was very spacious and clean. AC worked perfectly. Stunning view from our room’s balcony of Ibirapuera Park and the city skyline beyond it. Rooftop pool was clean and had many options for seating. Gym, also on the rooftop, was far larger and with better equipment than your typical hotel gym. Front desk staff very kind and helpful.

2026-02-22 • via Nuitee
J
João • solo_traveller • br
8
2026-02-13 • via Nuitee
O
OTAVIO • couple • br
9
2026-02-12 • via Nuitee
G
Gláucia • solo_traveller • br
10
2026-02-10 • via Nuitee
S
SERGIO • couple • br
7
Hotel seria ótimo se não fosse o barulho por falará de vedação das janelas.
Cons:

Barulho. O hotel é ótimo, mas a falta de vedação das janelas compromete a estadia.

2026-02-10 • via Nuitee
M
MARCELE • solo_traveller • br
6
Pros:

Localização

Cons:

Cafe da manhã

2026-02-09 • via Nuitee
A
Andrew • family_with_children • gb
10
Great hotel for city stay
Pros:

Great hotel in very nice area, excellent breakfast, staff great and rooms very good.

Cons:

No complaints.

2026-02-08 • via Nuitee
D
Dylan • family_with_children • mx
10
Excellent option to stay if your in São Paulo.
Pros:

Great location and probably the friendliest staff I’ve ever encountered at a hotel in my life

2026-02-08 • via Nuitee
L
Livia • couple • br
5
Cons:

Pedimos um jantar e estava ruim. Carne dura e com aspecto de ser sido feita no microondas. Prato no valor de R$ 100,00 e impossível de comer.

2026-01-31 • via Nuitee
J
Julio • couple • co
10
2026-01-27 • via Nuitee