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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Sauna
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Pet bowls
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Steam room
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Pet basket
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Electric bicycle charging station
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Stunning Views and Modern Comforts
Luxurious Amenities
Perfect Location for Exploring Sao Paulo
Experience the breathtaking panoramic views of Ibirapuera Park from the comfort of your room at Grand Mercure SP Itaim Bibi. Indulge in the modern and luxurious amenities including an outdoor pool, sun terrace, and fitness centre. The hotel's prime location in the lively Itaim Bibi district offers easy access to top attractions like Ibirapuera Park and the Modern Art Museum. After a day of exploring the city, unwind with a delicious meal at the on-site restaurant offering international cuisine and fine wines. Book your stay now and elevate your Sao Paulo experience with us!
Please note that children must be accompanied by their parents.
According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.
All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.
In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.
Maintain your workout routine without leaving your room with our exclusive In-room Fitness! You will have access to a bike, mats, weights and live online classes with specialized supervision. All this for an additional daily fee, offering convenience and well-being during your stay. Service subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 3 years old to 11 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not needed) and costs BRL 45 per day.
Location
Guest Reviews
O quarto limpo e confortável.
Preço da estadia pelo que oferece.
Nice hotel, rooms are very comfortable and location is one of the best in SP
A recepção, café da manhã, funcionários
Barulho e iluminação do corredor que passa para o quarto à noite
Excelente café da manhã!
Great atmosphere clean and good staff, special top service goes to the bellhop José
El desayuno es excelente!!!
Rico y variado
Los baños son muy chicos
Café da manhã excelente
Quartos sem isolamento acústico, ouve tudo dos quartos ao lado, até as intimidades. Ar condicionado deve fazer muito tempo que não limpam o filtro, cheiro de mofo. Banheiro sem ventilação.
Muy bueno el desayuno
Variado y rico
Excelente la atención
El baño es muy chico
I recently stayed at the Mercure Itaim in São Paulo and had a very pleasant experience. The hotel is very well located in one of the best areas of the city, with great restaurants and services nearby, which made getting around very convenient.
What really made the stay special, however, was the exceptional service from the staff. From the moment I arrived, everyone at the lobby, reception, and concierge was incredibly attentive, professional, and welcoming. It truly felt like the team cared about making guests feel comfortable.
A special thank you to Guilherme, who went above and beyond to ensure everything during my stay ran smoothly. His attention to detail and friendly attitude made a big difference.
I would also like to recognize the courier and lobby staff, who were always helpful and proactive. Small gestures like these make a stay much more enjoyable.
Overall, it was a very positive experience and I would definitely stay here again when visiting São Paulo.
The receptionist was extremely helpful in arranging our taxi.
Dinner at the hotel could have been better.
Do atendimento, design de interiores, de ter como cortesia água com refil no filtro do corredor. As amenidades do banheiro de qualidade e todo o serviço com uma pegada sustentável. Adorei a academia do prédio também.
Do café da manhã não estar incluso e barulho de caminhões/da rua. As portas são anti ruídos mas para quem necessita de um boa noite de sono, a partir das 6h o ruído da rua atrapalhou bastante. Fiquei hospedada no 11 andar.
A localização é ótima, bom café da manhã, quarto confortável porém o barulho foi um problema grave. Como não dá para negociar noites mal
Dormidas por esse motivo não recomendo esse hotel, até eles solucionarem o problema
O quarto tem toda uma parede com janelas de vidro e porta que dá para uma varanda. Além do barulho das construções ( mas em SP essa tem sido uma realidade e esse tipo de ruído tem hora para começar e acabar )tem o barulho da rua. Isso é o pior pois barulho do transito não para ( lembrar que bem em frente tem a Av JK que é muito movimentada.)
É preciso rever esse problema colocando janelas anti ruído e reformando a estrutura do quarto , bem como a vedação das portas. Você acorda com o barulho das portas dos quarto vizinhos ! Eu fui acordada as 1 h da madrugada com barulho de risadas pois no andar de baixo haviam hóspedes conversando na varanda . Fui também acordada as 6 hs com um vizinho fechando a porta do seu quarto.Tive que mudar de quarto, para um andar mais baixo e na ala par. Agradeço a boa vontade da recepção e do mensageiro André, que nos ajudou a encontrar um quarto menos exposto ao barulho da rua .
We had a wonderful stay at the Grand Mercure! The accommodations were comfortable and well-appointed, and the overall atmosphere was warm and welcoming from the moment we arrived. We especially appreciated how accommodating the team was with our early arrival.
A special thank you to José, Edison, and George, who took excellent care of us throughout our stay.
Quatro
El desayuno está bien, adoro la posibilidad de elegir el tipo de preparación de los huevos, una tapioca o un omelette
El desayuno está bien, pero siempre tengo problemas con lo mismo, normalmente tomo la habitación sin desayuno, pero el día que decida desayunar, firmo la nota para que sea cobrado al momento del check-out, sin embargo, la persona del control de acceso del restaurante no me dejaba pasar porque mi habitación "estaba bloqueada" para tomar desayuno, no sé si esperaban que me fuera sin pagarlo...
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