Montigo Resorts, Somerset

Hotels
7.6 (551 reviews)
Shepton Mallet Nr Glastonbury , Shepton Mallet , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Facilities and room quality
Beautiful location
Cons:
Staff service issues
Food pricing and service delays

Categories

Cleanliness
6.85
The bathroom was very tired, and some areas looked grubby.
Service
7.85
Some staff acted like customers were an inconvenience, but there were also mentions of friendly staff.
Location
8.35
The building is beautiful and in a lovely location.
Room Quality
8.35
The room was very nice, comfortable, and spacious.
Amenities
7.85
Facilities and spa access were appreciated, though the hotel itself needs a facelift.
Value for Money
6.85
Food prices were considered extortionate for basic pub food.
Food and Beverage
6.85
Breakfast service was a disaster with long waits and shortages.
Overall Experience
7.85
There were a mix of positive and negative experiences, leading to a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:32

Property Description

Luxurious Accommodation
At Charlton, we offer more than just a place to stay - we provide an unforgettable experience. Our boutique accommodation, nestled in the English countryside, boasts a unique blend of Tudor and Victorian architecture that exudes charm and character. Each of our twenty-eight rooms is thoughtfully designed to offer a one-of-a-kind stay, ensuring that every guest feels special and well taken care of.

Revitalizing Spa and Dining
Indulge in ultimate relaxation at our thermal spa, where you can enjoy a bamboo-cane massage or unwind in an antique roll-top bath. After a day of exploring Somerset, treat yourself to a delectable dining experience at one of our three restaurants, all set amidst wisteria-strewn walls. Whether you're seeking hydrotherapy or a culinary delight, Charlton has everything you need to rejuvenate your body and soul.

Modern Amenities and Comfort
Experience the pinnacle of comfort in our rooms, complete with advanced refreshment and entertainment facilities. From plant-powered bathroom essentials to sumptuous ergonomic mattresses, we ensure that every detail is taken care of to guarantee you a restful night's sleep. Immerse yourself in luxury and tranquility at Charlton - your perfect escape awaits.

Book now to elevate your stay at Charlton and discover the unparalleled charm of our boutique hotel.

Important information:

Please note that the there is a strict age restriction for the spa and only children aged over 18 years of age are able to use the spa.

Guests can receive discounted entry to the Health Club and Spa for GBP 30 per person, per night.

Please note that the property doesn't allow dogs over 10 kilos, and there is a £50.00 charge.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 551 reviews
Cleanliness: 6.85
Service: 7.85
Location: 8.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 6.85
Food and Beverage: 6.85
Overall Experience: 7.85
D
David couple gb
7
Nice place and staff but lacks a lot of attention to detail, considering the cost.
Pros:

The staf were really welcoming and generally very helpful.
SPA was nice and relaxing.

Cons:

The stay was ruined by the fact that we booked in for dinner, but as we went to the restaurant we were told that they were only serving room service menu. The choice of food quite unacceptable !! That meant that we had to go out of the hotel for dinner.

2026-03-20 via Nuitee
M
Mariko couple gb
6
2026-03-20 via Nuitee
J
Johanna couple gb
10
Amazing facilities. The spa is beautiful,immaculately clean and very relaxing. All the staff were very friendly and welc
Pros:

Immaculately clean and very welcoming

Cons:

It is a lovely gesture to provide a complementary drink on arrival and I’m sure the tea drinkers were very happy but the lack of coffee as an option was slightly disappointing

2026-03-20 via Nuitee
W
Wendy couple gb
10
Brilliant couple of days and we will definitely be back.
Pros:

Our room was perfect. Just what we needed to have a relaxing quiet couple of days.
The staff were very friendly and polite. Especially the receptionist who was on when we arrived on Sunday at about 2.30.
She went over and above to accommodate our requirements. Thank you.
The hydro pool was brilliant and it was great seeing the stars from the outside part of the pool.
We had 2 very good and nicely cooked breakfasts.
All in all a great stay.

Cons:

There were a few spots that could have done with a better clean.

2026-03-18 via Nuitee
J
Jo solo_traveller gb
9
Pleasant stay overall
Pros:

Good location, easily accessible for walking into town. Value for money. Friendly service .

Cons:

Noisy feather pillows, mattress a bit too soft - felt like I was going to roll out of bed. Car parking for residents the furthest away. Day visitors get to park directly outside of the reception

2026-03-18 via Nuitee
D
David family_with_children gb
8
Two night Birthday break away
Pros:

Spacious room and bathroom , warm, very comfortable bed. Powerful shower complimentary toiletries, tea coffee and water in room.
Breakfast adequate for our taste, cooked breakfast very nicely presented .
Dinner on first evening was delicious.
Hotel is a very old building and full of character.
Spa was good, complimentary robes provided steam room and sauna was great. Jacuzzi and hot tub also enjoyable.
Beautiful gardens which we enjoyed walking around despite it being March.
I brought some fresh flowers with me and asked the lady on reception for a vase. She brought it to our room within minutes.

Cons:

Pot holes in the car park and access road could be filled in.
One shower and the spin dryer for wet swimming costume in ladies changing room was out of order. This however did not affect our enjoyment of the facilities.

2026-03-17 via Nuitee
C
Caroline family_with_children gb
10
Another great stay
Pros:

The room was lovely, love the patio area, I had a great night's sleep, breakfast was delicious, the spa was delightful and relaxing, thats why we keep coming back, can't wait to stay again, thankyou to a great team 😀

Cons:

Nothing

2026-03-17 via Nuitee
R
Robert couple gb
8
2026-03-14 via Nuitee
S
Sam solo_traveller gb
9
A wonderful stay!
Pros:

Really comfortable bed, wonderfully decorat3d rooms and a powerful shower! Always a plus

The complementary bottle.of water was a lovely touch aswell.

Cons:

There was a window that wouldnt close fully, this was just that there was a small brass fitting missing so the window was closed but slightly adjar at all times.

2026-03-13 via Nuitee
G
Gino family_with_children gb
10
Pros:

The staff were great, room was stunning, spa was so relaxing and clean. Unbelievable value for money. Will definitely be back.

2026-03-13 via Nuitee
J
Joanne couple gb
8
Restful
Pros:

Restful

Cons:

A bit shabby. Needs redecorating almost everywhere.

2026-03-12 via Nuitee
L
Lindeman family_with_children gb
9
2026-03-08 via Nuitee
G
Gareth couple gb
9
2026-03-08 via Nuitee
C
Caroline family_with_children gb
10
2026-03-07 via Nuitee
P
Paul solo_traveller gb
8
2026-03-06 via Nuitee
R
Rosie family_with_children gb
7
Pros:

Nice spa

Cons:

The breakfast and staff weren't up to standard.

2026-03-05 via Nuitee
S
Suzannah couple gb
5
Very overpriced and disappointing…
Pros:

The spa has been refurbished and is nice

Cons:

I have been coming here for years and used to be a member of the spa and gym. It has been getting very tatty and I was hopeful that when it was taken over by Montigo Resorts it would go back to its former quality. Unfortunately not. There was a leak in the roof of the restaurant with buckets catching the water, the room was a bit tatty and the photos for the “Junior Suite” were of two different rooms- if you want the one with the free-standing bath in the bedroom you have to specify this on booking- I was very disappointed to not get the room I was expecting. The water ran cold then finally got (there are notices saying you have to run the water for a while) - this wasn’t a problem but it went cold again and never went hot, not enough for a full bath, had to top up with kettles of water. I got a discount with Booking but it was still grossly overpriced for what it was, I won’t be staying here again. Such a shame, as it has the potential to be a fabulous country house hotel. Very disappointed.

2026-02-26 via Nuitee
S
Sean Andrews couple gb
10
2026-02-26 via Nuitee
H
Helen couple gb
6
2026-02-11 via Nuitee
J
Jo solo_traveller gb
10
2026-02-09 via Nuitee