Montigo Resorts, Somerset

Hotels
7.6 (599 reviews)
Shepton Mallet Nr Glastonbury , Shepton Mallet , gb

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Facilities and room quality
Beautiful location
Cons:
Staff service issues
Food pricing and service delays

Categories

Cleanliness
6.85
The bathroom was very tired, and some areas looked grubby.
Service
7.85
Some staff acted like customers were an inconvenience, but there were also mentions of friendly staff.
Location
8.35
The building is beautiful and in a lovely location.
Room Quality
8.35
The room was very nice, comfortable, and spacious.
Amenities
7.85
Facilities and spa access were appreciated, though the hotel itself needs a facelift.
Value for Money
6.85
Food prices were considered extortionate for basic pub food.
Food and Beverage
6.85
Breakfast service was a disaster with long waits and shortages.
Overall Experience
7.85
There were a mix of positive and negative experiences, leading to a middling overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:32

Property Description

Luxurious Accommodation
At Charlton, we offer more than just a place to stay - we provide an unforgettable experience. Our boutique accommodation, nestled in the English countryside, boasts a unique blend of Tudor and Victorian architecture that exudes charm and character. Each of our twenty-eight rooms is thoughtfully designed to offer a one-of-a-kind stay, ensuring that every guest feels special and well taken care of.

Revitalizing Spa and Dining
Indulge in ultimate relaxation at our thermal spa, where you can enjoy a bamboo-cane massage or unwind in an antique roll-top bath. After a day of exploring Somerset, treat yourself to a delectable dining experience at one of our three restaurants, all set amidst wisteria-strewn walls. Whether you're seeking hydrotherapy or a culinary delight, Charlton has everything you need to rejuvenate your body and soul.

Modern Amenities and Comfort
Experience the pinnacle of comfort in our rooms, complete with advanced refreshment and entertainment facilities. From plant-powered bathroom essentials to sumptuous ergonomic mattresses, we ensure that every detail is taken care of to guarantee you a restful night's sleep. Immerse yourself in luxury and tranquility at Charlton - your perfect escape awaits.

Book now to elevate your stay at Charlton and discover the unparalleled charm of our boutique hotel.

Important information:

Please note that the there is a strict age restriction for the spa and only children aged over 18 years of age are able to use the spa.

Guests can receive discounted entry to the Health Club and Spa for GBP 30 per person, per night.

Please note that the property doesn't allow dogs over 10 kilos, and there is a £50.00 charge.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Adults stay for £30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 599 reviews
Cleanliness: 6.85
Service: 7.85
Location: 8.35
Room Quality: 8.35
Amenities: 7.85
Value for Money: 6.85
Food and Beverage: 6.85
Overall Experience: 7.85
C
Carol • couple • gb
10
Lovely had some Treatments which were brilliant will definitely go again
Pros:

We had a very nice room very clean the staff we amazing very helpful.

2026-05-14 • via Nuitee
A
Ana • couple • gb
8
A really relaxing stay
Pros:

Beautiful room and bathroom , gorgeous garden with huge copper beech tree and small orchard.
Good spa facilities
Lovely staff
Great food

2026-05-11 • via Nuitee
R
Ross -B • solo_traveller • gb
9
2026-05-10 • via Nuitee
S
Sarah • couple • gb
7
Very pleasant stay but recommend eating out rather than in the hotel restaurant
Pros:

Lovely hotel - large and comfortable room and lovely spa. Staff were all very friendly.

Cons:

Sadly the restaurant let the standard of the hotel down.

2026-05-09 • via Nuitee
P
P.Carver • solo_traveller • gb
8
Warners look a like
Pros:

Spa , was very good,

Cons:

Did not like the old fashion lighting switch's.

2026-05-07 • via Nuitee
P
P.Carver • solo_traveller • gb
8
Warners look alike
Pros:

Breakfast is great, booked to order, (if not many people in ). Help yourself tea, coffee, cereals, etc.

Cons:

If you want a walk in shower, be prepared for a disabled shower and low toilet and sink. On the ground floor, plus side is you have a rear entrance to the outdoor pool, spa

2026-05-07 • via Nuitee
R
Rubino • couple • gb
8
Pros:

The facilities are great and the evening meal was very good

Cons:

The breakfast buffet was awful
Cold bacon no sausages and the toaster broke !

2026-05-06 • via Nuitee
C
cooper • couple • gb
5
As a one night stay it’s ok but not amazing
Pros:

Location is ok , but hotel
Is just shabby and unloved and needs investment and an upgrade is really required
It could be great but just isn’t
But you sort of get what you pay for these days
Bonus for
Me is the rapid EV charging in car park from 3rd party company

Cons:

Decor is awful , nothing matches everything is at end of life , every painted corner in common areas is chipped or worn
No Netflix or prime on old outdated TVs rooms are comfortable but need updating
Breakfast was bear minimum, it could do with some very easy fixes and updates ,
It’s a sort of funny place , a list of meals in room for room service but no phone in room to call room service lol

2026-05-05 • via Nuitee
R
Rona • couple • gb
6
Pros:

Nice location, peaceful. Friendly staff. Good breakfast though less impressive on the Sunday.

Cons:

Spa pool was very cold. Gym is underwhelming, some machines broken. Room small. Pillows uncomfy! Very hot. A lot of money for what is there.

2026-04-30 • via Nuitee
M
Marta • couple • gb
8
Great weekend couple break
Pros:

The Hotel is in a good location, very quiet area with nice interiors and spacious rooms. The staff is very friendly and helpful- we had a great welcome at the reception and general nice experience during our stay. Spa facilities were included in the price which was an extra bonus, the facilities are superb with a pool , hot tub, 3 different saunas and a well-equipped gym.
A local pub is only 5-min walk but there is a hotel bar and a lovely sitting area available, the garden is spacious and very peaceful especially on a sunny day. We are already thinking about coming back.

Cons:

Breakfast was unfortunately not up to a standard. Not much to choose from, it was cold and the containers were empty most of the time even though it wasn't busy. Only filtered coffee available, tasted more like water rather than a good coffee. I am happy it was included in our stay rate as it is not worth any money otherwise. There is a lot to improve here.

2026-04-27 • via Nuitee
K
Karen • extended_group • gb
9
Pros:

The room was delightful and extremely comfortable, had everything you needed. The spa was amazing, especially after 3 days hiking! Just what the body needed. Breakfast was really good, but no real thought for Vegans as one of our party was a vegan.

Cons:

Definitely need to look at food both in the restaurant in the evening and for breakfast as the vegan option was really really poor.

2026-04-21 • via Nuitee
M
Mike • solo_traveller • gb
6
Pros:

Room was basic but the bed was very comfortable

Cons:

Breakfast was not great, it was very basic. The hot food wasn't hot, bacon was undercooked, scrambled egg was like it had come out of tin.

2026-04-17 • via Nuitee
C
Carolyn • solo_traveller • gb
7
Pros:

This is no longer Ballantyne and has become rather tired and in need of some tlc. But we enjoyed our stay which was comfortable. Food was good though few vegan options.

Cons:

Quite a lot in need of repair in the spa area.

2026-04-15 • via Nuitee
K
Karen • solo_traveller • gb
8
2026-04-10 • via Nuitee
T
toon • couple • nl
8
was heel goed en vriendelijke mensen
Pros:

slaap comfort

2026-04-09 • via Nuitee
D
Darren • couple • gb
8
2026-04-09 • via Nuitee
S
Simon • couple • gb
2
Won't be going back.
Pros:

Spa wasn't bad

Cons:

Very very tired hotel, short staffed and generally feels like its being run into the ground. Breakfast was terrible (never seen green eggs).

2026-04-08 • via Nuitee
E
Eng Wei • family_with_children • gb
6
2026-04-07 • via Nuitee
C
Colin • solo_traveller • gb
8
Only issue was with the restaurant. Did not cater for dietary requirements only one thing in the menu that could eat and
Pros:

Loved the building and room. Private garden and pool were fantastic and spa was lovely.

Cons:

Nothing.

2026-04-05 • via Nuitee
T
Toby • couple • au
2
2026-04-04 • via Nuitee