Hyatt Herald Square New York

Hotels
•
Hyatt
8.4 (1888 reviews)
30-32 West 31st Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
Noise issues
Some cleaning concerns
Bed quality issues

Categories

Cleanliness
8.1
Most reviews indicated cleanliness was good, though there were mentions of issues like bed bugs and cleaning standards could be improved.
Service
9.1
Reviews highlighted the friendliness of the staff and helpfulness, especially in stressful situations.
Location
9.1
Location was frequently praised as excellent, particularly its proximity to public transport and attractions.
Room Quality
7.6
Several reviews mentioned rooms being small and a bit dated, impacting overall satisfaction.
Amenities
8.1
Guests appreciated the restaurant and exercise facilities, though some desired more amenities.
Value for Money
8.1
General sentiment leaned towards good value, but concerns about room size were notable.
Food and Beverage
8.6
Breakfast options were frequently mentioned as good and reasonably priced.
Overall Experience
8.5
The aggregate reviews reflect a satisfactory experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Rooftop Bar with Empire State Building Views

Luxurious Inclusions
Guests at Hyatt Herald Square New York can enjoy a complimentary drink at Ayza Bar and Restaurant, as well as exclusive discounts at Macy's and Bloomingdale's. Additionally, 2 bottles of water await in each room.

Convenient Amenities
Rooms feature complimentary WiFi, toiletries, and the option to brew coffee or tea. Some rooms offer stunning city views. The property also boasts onsite dining at The Den, an Espresso Bar, a business centre, fitness centre, and Grab & Go market.

Ideal Location
Located in midtown, guests are within walking distance of eateries and shopping. For those attending events at Madison Square Garden, the stadium is a mere 483 meters away. Herald Square Subway Station is conveniently situated just 322 meters from the hotel.

Book your stay at Hyatt Herald Square New York now to experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 115 per day.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 120
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1888 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
C
Christina • couple • us
8
Cons:

Construction was going on. Workers had one elevator shut down during the day, but were riding in the operable one, making it crowded for patrons

2026-03-12 • via Nuitee
O
Oleksandr • family_with_children • ua
10
2026-03-12 • via Nuitee
E
Eline • solo_traveller • nl
8
Pros:

Location is amazing, also walking distance from Penn train Station and metro station. From my room I could see the empire state building!

Cons:

Room was on the small side but functional. It was not very soundproof, I could hear people talking in the hallway.

2026-03-11 • via Nuitee
W
Wendy • couple • us
10
I loved everything about this place
Pros:

It was clean & beautiful

Cons:

No complaints

2026-03-10 • via Nuitee
J
JEREMY • family_with_children • us
1
CONSTRUCTION NOISE
Pros:

.

Cons:

THIS HOTEL IS UNDER CONSTRUCTION AND THERE IS EXTREMELY LOUD DISRUPTIVE NOISE BEGINNING AT 9AM.

2026-03-09 • via Nuitee
R
Rafael • couple • us
10
Staff beyond amazing
Pros:

Clean good location

Cons:

They were working on facilities. Remodeling at the moment of my stay

2026-03-09 • via Nuitee
M
Mr_AK_82 • Business • San Jose, California
2
Renovation Chaos, Elevator Issues, and Poor Service – Disappointing Stay
Pros:

Unfortunately, this stay was disappointing.

The hotel is currently undergoing renovations, and that had a noticeable impact on the experience. There was a large dumpster placed right in front of the lobby entrance, which didn’t create the best first impression when arriving.

During the daytime, one of the elevators was frequently unavailable because construction workers were using it to move equipment and materials. With only one elevator operating for guests, it often took a very long time to go up or down.

The overall attitude at the front desk also didn’t feel very welcoming. The staff seemed disengaged, and the late-night front desk employee had a very “don’t bother me” kind of attitude.

The room itself was decent in size, and the bathroom was acceptable, but you could clearly see signs of age — especially the bathroom door and some fixtures that could use updating.

Breakfast was another frustrating experience. The breakfast room had only one staff member working, and the kitchen took nearly 20 minutes just to prepare an avocado toast. Unfortunately, it turned out to be one of the worst avocado toasts I’ve had.

Between the construction, elevator delays, indifferent service, and underwhelming breakfast, the stay didn’t live up to expectations. There are several other Hyatt properties in New York, and I would recommend considering one of those instead.

2026-03-05 • via Tripadvisor
D
Darko • solo_traveller • hr
6
There are better options for the money.
Pros:

Staff were mostly very nice, the room was exceptionally clean and I had fresh bottle of water and towels each day.

Cons:

1. The "higher floor" paid option is actually 6 and 7th floor out of approx. 18, so the name is misleading, it's definitely higher than ie. 2nd floor, but that should be stated when booking.
2. There are works in hotel, nice for you that you're renovating but you should have informed me so I can stay elsewhere or not charge the full price.
3. The heating furnace is very loud, I mean extremely loud and I stayed when it was cold so I had to run it all of the time.

2026-03-02 • via Nuitee
S
Sherkera • couple • us
2
2026-03-01 • via Nuitee
J
John • extended_group • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-01 • via Nuitee
S
SONGXIAN • couple • cn
10
2026-03-01 • via Nuitee
B
boubert • couple • us
10
2026-02-28 • via Nuitee
P
Pia • couple • dk
10
2026-02-28 • via Nuitee
P
Pia • couple • dk
10
2026-02-28 • via Nuitee
L
Lawrence • solo_traveller • us
2
Construction Woke Me Up Sunday Morning - No Substantive Courtesy from Staff
Pros:

Good location, clean, nice staff at restaurant.

Cons:

Horrible front desk staff and management. They had construction going, and on Sunday morning I was woken up around 8-9 in the morning by hammering and drilling all around me. It was terrible. I have Audio recordings of the sounds. No one warned me about it. No emails, no information in the confirmation messages, no mention of it by the front desk employee who checked me in when I arrived at night. The staff told me that a placard at the front desk said there is construction and I could have cancelled at check in! How absurd?!? They engaged in false advertising and then when I brought the issue up to them they totally ignored me, they offered a paltry $40ish dollar discount of destination fees. That’s it?

2026-02-26 • via Nuitee
C
Camper29370870045 • NONE
4
Construction Disruption and Lack of Accommodation During Our Stay
Pros:

We paid approximately $1,400 for three nights in NYC to celebrate my daughter’s 19th birthday, but our stay was disrupted by loud construction directly above our room.

We booked through Booking.com and were not informed in advance. Although posted hours stated 9 a.m.–4/5 p.m., the loud banging continued past the stated time and we were awakened by noise the next morning. Despite notifying the front desk, we were not offered a room change or compensation. Very disappointing given the cost.

2026-02-24 • via Tripadvisor
F
Felipe • family_with_children • cl
3
Pros:

Very good location and staff were helpful and kind.

Cons:

There were important renovations in the hotel that were no reported at the time of the reservation (neither via Booking or mail), uncomfortable noises and limited used of elevators.

2026-02-23 • via Nuitee
V
Vania • family_with_children • ch
5
Pros:

It's close to most of the touristic places. Fairly clean

Cons:

The hotel is getting old you can see in the room. They had work to renew the rooms of the fist floors (it is needed) but they did not told us before we arrived

2026-02-23 • via Nuitee
W
Wendy • family_with_children • us
10
First time visiting I will return again when I visit again
Pros:

Very clean nice staff & beautiful hotel

Cons:

No complaints

2026-02-12 • via Nuitee
S
Sara • extended_group • it
2
Sconsigliato fortemente
Pros:

solo la posizione è un punto a favore di questa struttura

Cons:

l'hotel è sotto ristrutturazione e non viene segnalato, questo comporta una sporcizia nelle parti comuni e un rumore costante di trapano durante il giorno. Il personale è piuttosto scostante, la colazione povera e il servizio lento. Davvero il peggior dove ho soggiornato a NYC. In camera si gela e quando si alza il riscaldamento il motore che continua a partire e interrompersi fa un rumore assordante. Pochi prodotti in bagno e tutti profumati al melone(un uomo non si farà mai la doccia con una roba del genere), direi che la quarta stella è più comprata che meritata...

2026-02-09 • via Nuitee