Hyatt Herald Square New York

Hotels
•
Hyatt
8.4 (1878 reviews)
30-32 West 31st Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
Noise issues
Some cleaning concerns
Bed quality issues

Categories

Cleanliness
8.1
Most reviews indicated cleanliness was good, though there were mentions of issues like bed bugs and cleaning standards could be improved.
Service
9.1
Reviews highlighted the friendliness of the staff and helpfulness, especially in stressful situations.
Location
9.1
Location was frequently praised as excellent, particularly its proximity to public transport and attractions.
Room Quality
7.6
Several reviews mentioned rooms being small and a bit dated, impacting overall satisfaction.
Amenities
8.1
Guests appreciated the restaurant and exercise facilities, though some desired more amenities.
Value for Money
8.1
General sentiment leaned towards good value, but concerns about room size were notable.
Food and Beverage
8.6
Breakfast options were frequently mentioned as good and reasonably priced.
Overall Experience
8.5
The aggregate reviews reflect a satisfactory experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Rooftop Bar with Empire State Building Views

Luxurious Inclusions
Guests at Hyatt Herald Square New York can enjoy a complimentary drink at Ayza Bar and Restaurant, as well as exclusive discounts at Macy's and Bloomingdale's. Additionally, 2 bottles of water await in each room.

Convenient Amenities
Rooms feature complimentary WiFi, toiletries, and the option to brew coffee or tea. Some rooms offer stunning city views. The property also boasts onsite dining at The Den, an Espresso Bar, a business centre, fitness centre, and Grab & Go market.

Ideal Location
Located in midtown, guests are within walking distance of eateries and shopping. For those attending events at Madison Square Garden, the stadium is a mere 483 meters away. Herald Square Subway Station is conveniently situated just 322 meters from the hotel.

Book your stay at Hyatt Herald Square New York now to experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 115 per day.

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 120
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1878 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
W
Wendy • family_with_children • us
10
First time visiting I will return again when I visit again
Pros:

Very clean nice staff & beautiful hotel

Cons:

No complaints

2026-02-12 • via Nuitee
D
David • solo_traveller • us
7
2026-02-09 • via Nuitee
S
Sara • extended_group • it
2
Sconsigliato fortemente
Pros:

solo la posizione è un punto a favore di questa struttura

Cons:

l'hotel è sotto ristrutturazione e non viene segnalato, questo comporta una sporcizia nelle parti comuni e un rumore costante di trapano durante il giorno. Il personale è piuttosto scostante, la colazione povera e il servizio lento. Davvero il peggior dove ho soggiornato a NYC. In camera si gela e quando si alza il riscaldamento il motore che continua a partire e interrompersi fa un rumore assordante. Pochi prodotti in bagno e tutti profumati al melone(un uomo non si farà mai la doccia con una roba del genere), direi che la quarta stella è più comprata che meritata...

2026-02-09 • via Nuitee
V
Vishnu • couple • ca
5
2026-01-30 • via Nuitee
N
Natasza • family_with_children • pl
10
I had a great stay.
Pros:

Very nice staff, perfect location, coffee/tea/hot chocolate available for guests at the reception, the Empire State Building view from the room.

2026-01-27 • via Nuitee
B
Brian • couple • ca
10
Pros:

The staff were incredible and the location was fantastic!

2026-01-27 • via Nuitee
N
Nicol • family_with_children • de
5
Pros:

Troverete sicuramente di meglio a così tanti soldi!!! 480 € cca, per 1 notte è una rapina!!!
Camera sporchina. Lenzuola non pulitite. Hanno mandato per pulirci la camera, mentre noi aspettavamo fuori.. MERAVIGLIOSO, perché volevamo riposare prima della serata. Stanza piccolissima per 3 persone. Sofocavamo. Vicino a noi c'era una porta che non a smesso di sbattere per 3 ore😢(stanza dei addetti alla pulizia)Deposito restituito con fatica, ma questo l'ho notato dappertutto.
Colazione a pagamento. Fatte attenzione.
Il terrazzino sopra, molto bello

2026-01-26 • via Nuitee
M
María • couple • cr
9
2026-01-25 • via Nuitee
L
Lindsay • family_with_children • us
10
2026-01-22 • via Nuitee
M
michael j • extended_group • us
9
Convenient, comfortable rooms, location
Pros:

Close to many main places and train stations

Cons:

The area run down , curb appeal not there

2026-01-21 • via Nuitee
E
Ed • couple • us
1
Will never come back
Pros:

This place has zero customer service and customer appreciation. Front desk staff was very rude and not willing to accommodate for their own mistakes. Never will i go back to this place.

Cons:

Compete change of front staff and management.

2026-01-20 • via Nuitee
D
deb • family_with_children • us
10
2026-01-20 • via Nuitee
J
Joy • extended_group • us
10
2026-01-19 • via Nuitee
A
Austin • couple • us
10
Pros:

Free drink chips were a fun surprise!

Cons:

Both elevators would always arrive at the lobby at the same time. Happened like 4 times. I wonder if the elevator algorithm could somehow be improved

2026-01-19 • via Nuitee
P
Pablo Aníbal • family_with_children • ar
1
Decepción.
Pros:

La ubicación y la atención de algunos de sus empleados. En particular los chicos que atendían en el desayuno Nick y Aubrey muy serviciales, atentos y de una calidez humana excepcional.
Muy buena predisposición de Luz María quien nos mantuvo la habitación en buenas condiciones a pesar de la suciedad del hotel por la obra en curso.

Cons:

La mala predisposición de parte del personal Jessy y la manager a cargo que de forma arbitraria hablaron con Booking a nuestras espaldas, argumentando malos comportamientos de nuestra parte y cancelando la reserva sin ninguna indicación.
Al consultarles nos dijeron que ellas no habían sido y al hablar con Booking la atención al cliente si nos dijo que habían hablado desde el hotel.
Al hacerles notar esto, reconocieron que si habían hablado pero que fue un “mal entendido” que nunca habían querido cancelar la estadía.
Todo esto surgió porque reclamamos que nadie de Booking ni del propio hotel al hacer el check in nos notificó que el hotel estaba en obra. De haberlo sabido hubiésemos reservado en otro hotel.
Muy poco profesionalismo por parte de una cadena hotelera como el hyatt.
Situaciones por las que pasamos:
Demoras en uso de ascensores poruqe siempre estaban ocupados con personal en obra subiendo revestimientos, polvo, materiales y demás accesorios de obra.
Comedor restringido con lonas por estar en arreglos.
Polvo por todos lados.
Ingreso de la gente por puerta principal que quedaba siempre abierta generando un frío extremo en horarios del desayuno.
Ruidos extremos en horario del desayuno, y demás complicaciones producto de reformas no notificadas, al punto de que nosotros y otras familias que reclamaran también en Booking tuvimos que hablar con el personal de la obra para que paren con lo ruidos para poder desayunar ya que nadie de hotel lo quiso hacer más allá de nuestro pedido.

Adjunto 4 fotos que son las que me permite subir Booking. Pero tenemos muchas más y videos donde consta todo lo relatado.

Obviamente que solicitamos la devolución de la reserva a modo de compensación por la mala estadía vivida y no quisieron hacerlo, nos indicaron que solo reconocerían la devolución del tax de lo últimos tres días, algo así como 100usd, algo irrisorio dado el monto total que abonamos en torno a los 2300usd.

2026-01-19 • via Nuitee
H
Henry • family_with_children • us
9
2026-01-19 • via Nuitee
J
Juana • family_with_children • sv
8
2026-01-19 • via Nuitee
T
Taiwo • couple • gb
2
The additional charges messed up my daughters day
Pros:

Good location

Cons:

Communication regarding additional charges to pay.

2026-01-19 • via Nuitee
D
Darcie • couple • gb
10
Pros:

The location is very central. Easy to get to the subway.
Friendly staff. Very comfy beds and everything was very easy.

2026-01-19 • via Nuitee
L
Loni • family_with_children • im
9
Great location, beautiful hotel and friendly service
Pros:

Very friendly staff, spacious rooms and great location!

Cons:

On our first night we asked for a mattress topper for the sofa bed. We phoned reception twice and they said housekeeping was on their way but nobody arrived and this issue was not addressed. The sofa bed mattress is a bit springy but it was ok since our kids are young.

2026-01-19 • via Nuitee