Hyatt Herald Square New York

Hotels
Hyatt
8.4 (2148 reviews)
30-32 West 31st Street , New York , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast
Cons:
Small rooms
Noise issues
Some cleaning concerns
Bed quality issues

Categories

Cleanliness
8.1
Most reviews indicated cleanliness was good, though there were mentions of issues like bed bugs and cleaning standards could be improved.
Service
9.1
Reviews highlighted the friendliness of the staff and helpfulness, especially in stressful situations.
Location
9.1
Location was frequently praised as excellent, particularly its proximity to public transport and attractions.
Room Quality
7.6
Several reviews mentioned rooms being small and a bit dated, impacting overall satisfaction.
Amenities
8.1
Guests appreciated the restaurant and exercise facilities, though some desired more amenities.
Value for Money
8.1
General sentiment leaned towards good value, but concerns about room size were notable.
Food and Beverage
8.6
Breakfast options were frequently mentioned as good and reasonably priced.
Overall Experience
8.5
The aggregate reviews reflect a satisfactory experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:48

Property Description

Rooftop Bar with Empire State Building Views

Luxurious Inclusions
Guests at Hyatt Herald Square New York can enjoy a complimentary drink at Ayza Bar and Restaurant, as well as exclusive discounts at Macy's and Bloomingdale's. Additionally, 2 bottles of water await in each room.

Convenient Amenities
Rooms feature complimentary WiFi, toiletries, and the option to brew coffee or tea. Some rooms offer stunning city views. The property also boasts onsite dining at The Den, an Espresso Bar, a business centre, fitness centre, and Grab & Go market.

Ideal Location
Located in midtown, guests are within walking distance of eateries and shopping. For those attending events at Madison Square Garden, the stadium is a mere 483 meters away. Herald Square Subway Station is conveniently situated just 322 meters from the hotel.

Book your stay at Hyatt Herald Square New York now to experience luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Property Accessibility

Total Disability Score: 50.57
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 120
  • Entrance Leveled: Yes
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 2148 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
O
Ophelie solo_traveller gf
9
2026-08-08 via Nuitee
J
Judith family_with_children nl
9
Ideale uitvalsbasis met zicht op Empire State
Pros:

De rooftop, lekker eten en ontbijt. Ook zeer vriendelijk personeel.

Cons:

Net

2026-08-07 via Nuitee
S
Santiago family_with_children co
8
Excelente ubicación
Pros:

Muy buena ubicación y muy comodo

Cons:

Poco espacio para la ropa

2026-08-06 via Nuitee
A
Ahmed solo_traveller ma
9
Pros:

Disponibilité du personnel

2026-08-06 via Nuitee
E
Eva family_with_children es
7
Nice.
Pros:

The rooftop terrace.
The room was clean and quiet.

Cons:

The area is full of homeless and smell really bad.

2026-08-06 via Nuitee
M
Moustachon family_with_children fr
8
Très bon emplacement avec super rooftop et tarifs de l'Happy Hour très appréciables
Pros:

L'emplacement est idéal si vous souhaitez découvrir la ville et profiter au maximum de Manhattan. Le métro est 50m, la chambre au 12ème étage était très bien insonorisée et propre, le personnel est accueillant et sympathique, la vie du rooftop donnant sur l'Empire State Building est époustouflante et vous recevrez un jeton par personne vous donnant droit à une boisson déguster au bar. A noter la très bonne surprise des tarifs de l'Happy Hour pour boire et manger : -50% sur la carte entre 17h et 19h, ce qui permet de diner à des prix très attractifs (et la nourriture est très bonne) : le lobster roll très bien garni tombe à $16, imbattable (et délicieux) !

Cons:

-

2026-08-06 via Nuitee
V
Vanessa couple br
10
2026-08-05 via Nuitee
H
Han solo_traveller vn
7
Pros:

Beautiful room and rooftop with complementary drinks.

Cons:

One of the male receptionists and male housekeeper were not too friendly nor happy to help. The rest of the staff are great!

2026-08-04 via Nuitee
I
Isaac solo_traveller us
8
2026-08-04 via Nuitee
Y
Yassin solo_traveller eg
7
2026-08-04 via Nuitee
S
Sanchez couple co
10
Excelente estadía.
Pros:

La ubicación es excelente, todo está cerca.
El restaurante en el piso "R" tiene una vista excelente, se ven varios edificios como el empire state.
En ese sitio tienen un "perro caliente" de lobster, muy rico.

2026-08-04 via Nuitee
P
pablo couple cl
10
Muy recomendable
Pros:

Súper cómodo y bien ubicado

Cons:

Nada todo bien

2026-08-03 via Nuitee
L
Lucia couple it
8
2026-08-03 via Nuitee
L
Lilly couple gb
10
Perfect location, loads of food outlets
Pros:

Close to Penn station

2026-08-03 via Nuitee
R
Roberto couple aw
10
2026-08-02 via Nuitee
H
hamid solo_traveller ca
8
2026-07-25 via Nuitee
X
XUECONG solo_traveller cn
9
2026-07-24 via Nuitee
D
Danielle solo_traveller ca
10
2026-07-24 via Nuitee
S
Stephanie solo_traveller pt
9
Wonderful stay extremely friendly the staff and very good location
2026-07-23 via Nuitee
H
Hammoud solo_traveller cw
9
2026-07-23 via Nuitee