Hacienda Chichen Resort and Yaxkin Spa

Hotels
8.7 (832 reviews)
Carretera 180, Zona Hotelera , Chichén-Itzá , mx
+52 999 920 8407

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful nature surroundings
Cons:
Rustic room conditions
Issues with cleanliness

Categories

Cleanliness
8.11
Some reviews mentioned issues with room upkeep and renovation needs.
Service
9.28
Repeated praise for friendly and attentive staff.
Location
9.12
Situated in a beautiful natural setting and close to major attractions.
Room Quality
8.07
Mixed feedback on room conditions, with some calling them rustic.
Amenities
8.6
Great amenities like a large pool, though some mentioned the need for improvements.
Value for Money
8.56
Generally good value, but some felt the pricing did not match the quality.
Food and Beverage
9.11
High praise for the quality of food and dining experiences.
Overall Experience
8.78
Overall, guests enjoyed their stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:42

Property Description

Luxurious Eco-Friendly Resort in the Heart of Chichen Itza

Yaxkin Spa: Indulge in holistic Mayan healing therapies and deluxe beauty treatments.

Elegant Colonial-Style Rooms: Immerse yourself in the charm of ecological design and local craftsmanship.

Organic Mayan Fusion Cuisine: Taste the flavors of the region at Hacienda Chichen's restaurant.

Experience eco-awareness activities and sustainable tours while being just minutes away from the Mayan villages. Book now to explore the wonders of Chichen Itza through our private entrance.

Important information:

Please note that all room rates and services are USD currency based. You may pay in cash with USD, Euros, or Mexican pesos, as well as with credit card (Visa, MasterCard or American Express). When paying by credit card, exchange rates may apply, as set by your bank.

Please note that the images displayed on this site are an example of how the rooms look. Each room is decorated differently and has a unique distribution, the accommodations does not guarantee the availability of the room pictured in the confirmation but will always respect the booked category.

One bottle of water is free of charge in the room per day. Every additional bottle is subject to an extra charge.

The hotel reserves the right to refuse the administration and consumption of alcoholic and nonalcoholic beverages and food that are not purchased directly from the establishment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Location

Guest Reviews

8.7
Based on 832 reviews
Cleanliness: 8.11
Service: 9.28
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 8.78
C
Charlotte • family_with_children • gb
8
Cons:

That breakfast wasn’t included in the price and very expensive with no other options

2026-08-29 • via Nuitee
A
Amalia • extended_group • es
10
2026-08-28 • via Nuitee
L
laurence • family_with_children • fr
9
Séjour très agréable et reposant
Pros:

L'hacienda est vraiment magnifique; la végétation est luxuriante; l'accueil est top; les ballades dans le parc sont très agréables; tout est très calme; les chambres sont assez spacieuses et bien insonorisées; le restaurant est de bonne qualité; la piscine est extraordinaire.
L'hacienda de trouve à seulement 5 minutes en voiture de la pyramide chichen iza.

Cons:

La taille des lits; nous avions une suite avec deux lits doubles mais de largeur 130 donc pas super confortable.

2026-08-25 • via Nuitee
V
Verbeek • family_with_children • nl
10
Pros:

mooi zwembad, mooie huisjes

2026-08-23 • via Nuitee
F
Filomena • family_with_children • gb
8
2026-08-21 • via Nuitee
C
CAROFF NOEL • family_with_children • fr
9
Hacienda dans un jardin tropical. Magique!
Pros:

Hacienda chargée d’histoire dans un jardin tropical/jungle incroyable! Le dîner sur la terrasse de l’hacienda très bien. Piscine magnifique au milieu de la végétation luxuriante. Magique. Personnel adorable.

Cons:

Lit double en chambre famille un peu petits (140) mais c’est souvent le cas au Mexique

2026-08-20 • via Nuitee
L
Laurent • couple • fr
9
2026-08-17 • via Nuitee
K
Kamaya • solo_traveller • us
10
2026-08-17 • via Nuitee
F
F. • family_with_children • ch
5
2026-08-16 • via Nuitee
P
Philippe • family_with_children • ca
10
2026-08-16 • via Nuitee
C
Caroline • extended_group • gb
7
Lovely place in the jungle and close to Chitzen Itza
Pros:

Great location, close to the main entrance, although as the road was shut during our stay, it still took 10/15 mins or so.
Beautiful old hacienda, stunning grounds with pool and jungle. Simple room but clean and comfortable.
Dinner was great, service was good but a little slow.
Book a table to eat outside as soon as you arrive as the dining room is a little soulless and it’s gorgeous sitting on the terrace.

Cons:

Not enough tables to sit outside on the terrace- main dining room a little soulless

2026-08-14 • via Nuitee
D
Delphine Brigitte • extended_group • fr
8
Halte très pratique pour visiter Chichen itza
Pros:

Très pratique pour visiter le site
Très beau cadre et très belle piscine
Terrasse de la chambre très agréable

Cons:

Confort de la chambre moyen
Équipement assez vieillot

2026-08-13 • via Nuitee
E
Eloisa • couple • it
6
Pros:

La struttura è unica nel suo genere sia per quanto riguarda la posizione sia per i suoi spazi esterni

Cons:

Camere molto datate per essere un 5 stelle, ristorante pessimo molto costoso e privo di qualità.

2026-08-12 • via Nuitee
K
kateryna • family_with_children • es
10
2026-08-12 • via Nuitee
S
Shannon • family_with_children • ca
10
Pura calma!
Pros:

La naturaleza es espectacular, un lugar que genera mucha paz, su cercanían con la zona arquelógica, ahí mismo tienen su propio huerto por lo que los alimentos son de muy buena calidad. Nos quedamos solo una noche, definitivamente volveremos por dos noches para disfrutar más del lugar e incluso explorar el spa.

Cons:

Me hubiera gustado quedarme dos noches para disfrutar al 100% todo lo que el hotel ofrece, usualmente pasas medio día en la zona arqueológica, así que si o si dos noches.

2026-08-10 • via Nuitee
C
Caterina Luigia • couple • it
10
2026-08-09 • via Nuitee
L
Luis Manuel • family_with_children • es
5
Entorno precioso.
Pros:

Todos muy bien

Cons:

Las ventanas de las habitaciones no tenían blackouts o persianas.

2026-08-06 • via Nuitee
J
J. • family_with_children • nl
9
Prachtige locatie
Pros:

Prachtige tuin, park, jungle. Prima kamer. Mooi grot zwembad. Heel dicht bij Chitzen Itza

Cons:

Alles is prima

2026-08-02 • via Nuitee
T
Teté • solo_traveller • mx
9
Pros:

Las instalaciones

Cons:

Los precios del restaurante son excesivamente elevados. Comida muy sabrosa pero los precios super elevados y no hay un lugar cercano para ir

2026-07-17 • via Nuitee
M
Margit • extended_group • de
8
2026-07-15 • via Nuitee