Hacienda Chichen Resort and Yaxkin Spa

Hotels
8.7 (817 reviews)
Carretera 180, Zona Hotelera , Chichén-Itzá , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful nature surroundings
Cons:
Rustic room conditions
Issues with cleanliness

Categories

Cleanliness
8.11
Some reviews mentioned issues with room upkeep and renovation needs.
Service
9.28
Repeated praise for friendly and attentive staff.
Location
9.12
Situated in a beautiful natural setting and close to major attractions.
Room Quality
8.07
Mixed feedback on room conditions, with some calling them rustic.
Amenities
8.6
Great amenities like a large pool, though some mentioned the need for improvements.
Value for Money
8.56
Generally good value, but some felt the pricing did not match the quality.
Food and Beverage
9.11
High praise for the quality of food and dining experiences.
Overall Experience
8.78
Overall, guests enjoyed their stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:42

Property Description

Luxurious Eco-Friendly Resort in the Heart of Chichen Itza

Yaxkin Spa: Indulge in holistic Mayan healing therapies and deluxe beauty treatments.

Elegant Colonial-Style Rooms: Immerse yourself in the charm of ecological design and local craftsmanship.

Organic Mayan Fusion Cuisine: Taste the flavors of the region at Hacienda Chichen's restaurant.

Experience eco-awareness activities and sustainable tours while being just minutes away from the Mayan villages. Book now to explore the wonders of Chichen Itza through our private entrance.

Important information:

Please note that all room rates and services are USD currency based. You may pay in cash with USD, Euros, or Mexican pesos, as well as with credit card (Visa, MasterCard or American Express). When paying by credit card, exchange rates may apply, as set by your bank.

Please note that the images displayed on this site are an example of how the rooms look. Each room is decorated differently and has a unique distribution, the accommodations does not guarantee the availability of the room pictured in the confirmation but will always respect the booked category.

One bottle of water is free of charge in the room per day. Every additional bottle is subject to an extra charge.

The hotel reserves the right to refuse the administration and consumption of alcoholic and nonalcoholic beverages and food that are not purchased directly from the establishment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 17 years old stay for US$39.67 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 817 reviews
Cleanliness: 8.11
Service: 9.28
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 8.78
L
Laura • family_with_children • it
10
Breve soggiorno, ma stupendo
Pros:

La struttura è ben tenuta, pulita, accogliente. La posizione è perfetta per visitare ChichenItza e i vari Cenote , che si trovano a pochi minuti. Il personale è estremamente gentile, accogliente. Consigliatissimo.!

2026-07-01 • via Nuitee
A
Alexandre • couple • fr
10
2026-06-24 • via Nuitee
K
kiyoshi • couple • jp
8
2026-06-23 • via Nuitee
D
Donna • solo_traveller • au
8
Nice place but a bit expensive
Pros:

A beautiful location with gardens, next to the jungle. The pool was welcome. Very comfortable beds. Great staff.

Cons:

The rule about fining guests for having snacks or drinks in their room seemed unreasonable. A bit expensive all round. Food was good but we both reacted to something and were unwell the next day. No longer an easy walk to Chichen itza. You need a taxi now, with the new entrance

2026-06-23 • via Nuitee
S
Sharon • couple • za
4
Not somewhere I’d ever return to
Pros:

The Jaguars in the zoo were phenomenal

Cons:

It is outdated, uncomfortable mattress, the sheet did not fit on the bed so intended up sleeping on the bare mattress, the pillow slips were too small for the pillows so did not cover the pillow, it was clean but felt dirty. The purse area at our room was not clean. The putt putt is in desperate need of repair and full of leaves and twigs. The breakfast was below average

2026-06-02 • via Nuitee
R
RICHARD • extended_group • us
10
Staff gracious and accommodating. Location perfect. We checked out at noon but the staff let us stay by the pool until 4
Pros:

The property was set in a delightful location with a beautiful swimming pool nestled between gorgeous trees. It was quiet and very peaceful. The staff could not have been nicer. The restaurant was also wonderful. The menu was varied and food delicious and not overpriced. We were disappointed when our stay ended and we had to leave

Cons:

Having to leave. One of the best hotels I have ever visited

2026-05-23 • via Nuitee
L
Leah • couple • us
10
A beautiful quiet estate
Pros:

The property is beautifully spread out and perfect for resting after visiting Chichen Itzá. The staff were very accommodating and friendly. The pool was the perfect temperature and great after a very hot day.

Cons:

Hooks for wet towels would be helpful in the bathroom.

2026-05-12 • via Nuitee
L
Laurens • couple • be
6
Cons:

- Conversion rate scam (room is in USD but they charge in MX$ at their own rate)
- Despite being extremely close to Chichen Itza and a direct walking path, you are being forced to take a 5mim car ride instead. Very misleading

2026-05-12 • via Nuitee
E
Eric • couple • fr
10
Une très belle hacienda dans un beau parc à découvrir. Personnel agréable et proximité chichen itza
2026-05-08 • via Nuitee
H
Helder • solo_traveller • pt
7
Pros:

La ubicacion
La paz que emana el Hotel, es como viajar en el tiempo y desconectar de todo

Cons:

La comida: muy muy mejorable. En un hotel en el que es normal que hagas alli todas las comidas, tiene una calidad regular tirando a mala. Nuestras peores comidas en mexico.

No tiene sentido recibir una factura en USD y que despues cobren un importe eb Pesos calculado a mano...

2026-05-06 • via Nuitee
H
Hendrik • family_with_children • de
10
Hacienda in traumhaftem tropischen Garten
Pros:

Eine traumhafte Hacienda direkt neben den Ausgrabungen von Chichen Itza. Der Garten, die Terrasse und der Pool sind ein Traum. Durch das frühe Frühstück und das Auschecken erst um 12 Uhr, kann man morgens um 8 Uhr vor den Massen in den Ausgrabungen sein und später noch was schwimmen. Abends gibt es ein gutes Abendessen.

Cons:

Wir waren zu dritt, die Doppelbetten sind was eng.

2026-04-20 • via Nuitee
I
Ian • couple • gb
3
It is the least welcoming and inhospitable hotels to stay in. The mosquitos make it very difficult and this is complimen
Pros:

The hotel us in very nice grounds with a good pool and lots of birds

Cons:

There are so many mosquitoes that it isn’t possible to sit out and even when swimming you get bitten a lot. The management also have numerous strange rules such as fining guest if they bring in any food or beverages which is very odd. They seem very concerned with making as much money as possible from guests. The food at the restaurant is good but hugely overpriced and the a $5 bottle of wine is sold for $55

2026-04-20 • via Nuitee
D
Davina • family_with_children • gb
7
Historic hotel that needs a bit of work
Pros:

Great location for Chichen Itza in order to arrive there as soon as it opens. You need to drive or take a taxi as there is no private entrance- even though this is suggested. The grounds are beautiful, the food in the restaurant is good. The gift shop is lovely, the pool was nicer than expected.

Cons:

The rooms are really basic and in need of renovation. Lunch/dinner is expensive, tipping is requested- I prefer to do this myself rather than be specifically asked for cash by the waiter.... Take insect repellent!!

2026-04-15 • via Nuitee
S
Simon • couple • de
9
2026-04-13 • via Nuitee
B
blandine • solo_traveller • fr
9
Pros:

Le cadre, magnifique et relaxant.

Cons:

Rien

2026-04-12 • via Nuitee
R
riccardo • family_with_children • it
10
Una vera oasi per relax
Pros:

Il giardino lussureggiante

2026-04-12 • via Nuitee
D
DCAJE • Family
6
Just average
Pros:

We stayed for one night in order to visit Chichen Itza at 8am before the crowds. The hotel is based around a lovely historic building but the rooms, which are scattered around the grounds are really disappointing. They are very basic, worn and in desperate need of renovation. The grounds are beautiful and the pool is big and very nice. Be aware of the mozzies and other little bugs that bite all day long- we were eaten alive at the pool and my usual trusty spray from the UK was not working at all......

We ate lunch, an evening meal, and breakfast at the hotel. The food is nice, but very expensive. They clearly have a captive audience and take advantage of that. They make a big point of you not being allowed any outside food or drinks - then perhaps make your prices a bit more reasonable....

There is no direct access to the archeological site- you need to arrange transport to the entrance.

2026-04-10 • via Tripadvisor
T
Tanja • family_with_children • de
10
Pros:

Wie eine Oase, wunderschöner Garten, sehr gutes Essen und sehr guter Service!

2026-04-07 • via Nuitee
T
Tatiana • family_with_children • us
9
Pros:

The manager was excellent and went above and beyond in helping us with our car problems. The property is beautiful. Food excellent. WiFi was terrible but it helped us unplug!

Cons:

WiFi service was the only negative

2026-04-06 • via Nuitee
M
M1433QTandreap • Family
8
Hacienda Chichen — Verify Archaeological Zone Access Before You Book
Pros:

The setting is genuinely remarkable — colonial architecture wrapped in dense jungle gardens, with a beautiful pool and staff attentive enough to pull you aside and show you a nesting owl. That kind of place-specific magic is hard to manufacture.

But the experience has real rough edges. The rooms feel dated relative to the price point, and the walls are thin enough that you'll know your neighbors intimately.

More frustrating: several sources still describe direct access to the Chichen Itza archaeological zone, which no longer exists — worth knowing before you book. Small operational failures compounded this: taxis requested but not followed through on, and notices about outside food and drink posted with a tone that doesn't match a property at this price tier. The restaurant leans expensive, particularly for wine, which matters more here than it would in town given how far you are from alternatives.

Thin walls, but rooms are spotlessly clean if a bit dated.

The birdwatching program looks excellent, but was booked for the time that worked for us. Book early or confirm availability on arrival.

If the grounds and atmosphere are your priority, you'll find them here. Come with adjusted expectations on the rest.

2026-04-04 • via Tripadvisor