Hacienda Chichen Resort and Yaxkin Spa

Hotels
8.7 (780 reviews)
Carretera 180, Zona Hotelera , Chichén-Itzá , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful nature surroundings
Cons:
Rustic room conditions
Issues with cleanliness

Categories

Cleanliness
8.11
Some reviews mentioned issues with room upkeep and renovation needs.
Service
9.28
Repeated praise for friendly and attentive staff.
Location
9.12
Situated in a beautiful natural setting and close to major attractions.
Room Quality
8.07
Mixed feedback on room conditions, with some calling them rustic.
Amenities
8.6
Great amenities like a large pool, though some mentioned the need for improvements.
Value for Money
8.56
Generally good value, but some felt the pricing did not match the quality.
Food and Beverage
9.11
High praise for the quality of food and dining experiences.
Overall Experience
8.78
Overall, guests enjoyed their stay with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:42

Property Description

Luxurious Eco-Friendly Resort in the Heart of Chichen Itza

Yaxkin Spa: Indulge in holistic Mayan healing therapies and deluxe beauty treatments.

Elegant Colonial-Style Rooms: Immerse yourself in the charm of ecological design and local craftsmanship.

Organic Mayan Fusion Cuisine: Taste the flavors of the region at Hacienda Chichen's restaurant.

Experience eco-awareness activities and sustainable tours while being just minutes away from the Mayan villages. Book now to explore the wonders of Chichen Itza through our private entrance.

Important information:

Please note that all room rates and services are USD currency based. You may pay in cash with USD, Euros, or Mexican pesos, as well as with credit card (Visa, MasterCard or American Express). When paying by credit card, exchange rates may apply, as set by your bank.

Please note that the images displayed on this site are an example of how the rooms look. Each room is decorated differently and has a unique distribution, the accommodations does not guarantee the availability of the room pictured in the confirmation but will always respect the booked category.

One bottle of water is free of charge in the room per day. Every additional bottle is subject to an extra charge.

The hotel reserves the right to refuse the administration and consumption of alcoholic and nonalcoholic beverages and food that are not purchased directly from the establishment.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 8 years old stay for free when using an existing bed.
    Children from 9 years old to 17 years old stay for US$39.67 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 780 reviews
Cleanliness: 8.11
Service: 9.28
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 8.78
P
Philip • solo_traveller • ie
9
Pros:

Totally unique and exceptionally beautiful. A truly historic location.

Cons:

The room was comfortable. It would be better if the party wall to the bathroom were closed off at the top..

2026-03-28 • via Nuitee
R
Raul Fernandez Santiago • couple • es
9
2026-03-23 • via Nuitee
E
eamonn • couple • gb
9
Pros:

Pool , gardens location

2026-03-15 • via Nuitee
R
Richard • couple • gb
8
2026-03-09 • via Nuitee
R
Regula • couple • ch
9
2026-03-02 • via Nuitee
M
Michele • family_with_children • be
10
Pros:

Le lieux splendide rempli d' histoire. Piscine incroyable, jardins incroyable. Très proche du Chichen itza. Personnel très très souriant et soins inoubliables.

2026-02-27 • via Nuitee
1
188sophiec • Couples • Leamington Spa, Warwickshire, England
10
Wonderful and comfortable jungle hacienda
Pros:

Our stay at Hacienda Chichen was such a wonderful experience. The location is beautiful and so peaceful, the room was quiet, comfortable and clean. It had a relaxed atmosphere and the staff were so friendly, polite and trained to a high standard which made us feel truly spoilt. I had a massage from Mirabelle which was wonderful. The pool area is beautiful and the food was also exceptional - I can't recommend this hotel enough.

2026-02-26 • via Tripadvisor
B
Bethel • family_with_children • au
10
It’s worth paying a little extra for this 5 star experience
Pros:

The gardens, fountains and pool are wonderful. The accomodation is squeaky clean and staff very professional and helpful. We had an excellent 5 star meal at the restaurant and breakfast was delicious.

Cons:

It was perfect

2026-02-26 • via Nuitee
P
Patrícia • couple • br
8
Lugar muito especial com funcionários muito atenciosos
Pros:

Ser uma fazenda antiga

Cons:

Os quartos precisam de reforma

2026-02-25 • via Nuitee
M
Masanka • couple • ch
10
2026-02-22 • via Nuitee
P
Peter • couple • de
8
Alt ehrwürdiges Hotel, aber leider auf dem absteigenden Ast.
Pros:

Toller Pool, altes ehrwürdiges Ambiente.

Cons:

Personal nicht motiviert. Man muss Gepäck selbst aus dem Auto an die Rezeption und dann ins Zimmer tragen auch wenn genügend Personal herumsteht. Passt nicht zu einem Hotel mit einem entsprechenden Anspruch.
Hotel deutlich in die Jahre gekommen, zehrt von seiner Historie. Scheint aber auf dem absteigenden Ast zu sein. Überbewertet und Preis/Leistung ist nicht angemessen.
Die Tempelanlage ist nicht mehr per Fuß zu erreichen, Auto notwendig.

2026-02-22 • via Nuitee
M
MW1777 • Friends getaway • Boston, Massachusetts
10
Great place to stay!
Pros:

This is an amazing oasis. Friendly staff and knowledgeable staff who love to share information. Adrian was absolutely wonderful and welcoming.

2026-02-21 • via Tripadvisor
J
juan ignacio • family_with_children • ar
10
Excelente estadía a pasos de chichenitza
Pros:

El entorno , la amabilidad del personal , todo excelente

Cons:

Nada

2026-02-14 • via Nuitee
P
Peter • couple • de
8
Für zwei Übernachtungen ein Muss👍
Pros:

Super Lage in einer alten Hacienda mit alten Garten und nahe zu Cichen Itzá und Il Kil
Abendessen auf der Hotelveranda ein magischer Ort.

Cons:

Leider hat ein Küchengenerator von morgens bis Abends die Poolruhe stark beeinträchtigt.

2026-02-13 • via Nuitee
J
Jennifer • couple • gb
9
Relaxed and comfortable
Pros:

A charming oasis of a hotel in a great location close to the main attraction - Chichen itza

2026-02-10 • via Nuitee
Y
Yannick • solo_traveller • fr
7
Pros:

Emplacement près de Chichén Itza

Cons:

Équipements vieillots

2026-01-25 • via Nuitee
S
Saskia • couple • gb
9
Charming stay in a beautiful old Hacienda on the doorstep of Chichen Itza
Pros:

Perfect location for visiting Chichen Itza in a beautiful old Hacienda with amazing gardens. It’s got a great pool and the rooms were lovely, maybe a little dated but perfectly comfortable. We really enjoyed the early morning birdwatching with Vincente. He was wonderful local Mayan farmer. The food was very good too but be aware of the portions. They were quite large. It was ideal for visiting Chichen Itza which we went to first thing in the morning to avoid the crowds. The staff were friendly although they were not very helpful about the entry in Chichen Itza itself. We also had a massage in the spa which was relaxing after a day travelling.

Cons:

It was slightly a shame that there was ROAD noise from the nearby main road when we did our morning walk and it was slightly disappointing that the hotel couldn’t help with getting into the pyramid site or had even any useful information on how to do it other than go to the gate. The site gets very busy so it is definitely recommendable to try and get there early.

2026-01-24 • via Nuitee
C
Corinna • couple • de
8
Hotel mit Historie
Pros:

Zuerst natürlich der Pool, dieser ist beeindruckend und toll. Der Garten ist auch sehr schön und das Restaurant hat einen tollen Blick. Das Restaurant ist zwar etwas teuer aber uns hat alles gut geschmeckt und wann kann man so nah an den Ruinen essen? Unser Zimmer war gut, das Bett war gemütlich.

Cons:

Die Toilette ist nicht richtig abgetrennt die Wand endet irgendwann einfach. Und die Zimmer sind sehr hellhörig. Trotzdem würden wir wieder kommen denn diese Hacienda muss man erlebt haben, sie wurde 1900 zusammen mit den Ruinen von einem Engländer gekauft.

2026-01-19 • via Nuitee
G
Green • family_with_children • gb
8
Beautiful setting in the jungle, very peaceful, great location.
Pros:

Wonderful setting, with beautiful main building. Large swimming pool, surrounded by jungle - very atmospheric. Only a few minutes from the Chichen Itza ruins, perfect for an early start.

Cons:

all was good

2026-01-19 • via Nuitee
N
NicholasG342 • Friends getaway • Berkhamsted, Hertfordshire, England
6
Shame about the food..
Pros:

Yes it’s a Hacienda so a graceful period properly set in truly spectacular gardens.Smart, helpful staff with the very helpful Adrian on the front desk to give helpful advice.The swimming pool is large enough for a proper swim too.
The rooms are fine though no safes or fridges and the shower is “ in your face “ but perfectly ok.
Cracking margaritas!.
The only real downside was the food.. pretty bland generally and one really poor fish dish, no texture, overcooked and dry. My wife’s was the same as was another’s couple the following night.
The bird watching tour is relaxed and very much worth doing.

2026-01-16 • via Tripadvisor