Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Express check-out
Carport
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-23 09:18

Property Description

Welcome to voco Dubai by IHG, where luxury and comfort meet in the vibrant heart of Dubai.

Unmatched Relaxation
Indulge in our full-service spa, offering a range of soothing massages, revitalizing body treatments, and refreshing facials. Afterward, unwind in our outdoor pool or soak in the hot tub.

Culinary Delights
Savor international cuisine at our restaurant, Celsius, which boasts a stylish bar/lounge. Enjoy the convenience of 24-hour room service, or mingle with fellow guests at our complimentary daily reception.

Convenient Amenities
Stay connected with complimentary Wi-Fi, express check-in/out, and enjoy thoughtful touches such as limo service and free valet parking. Our dedicated concierge is here to assist in planning your perfect day, whether it’s at the nearby theme parks or exploring iconic sights.

Experience a remarkable stay at voco Dubai by IHG; your oasis in the city awaits!

Important information:

  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.8
Based on 103 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
K
Kamin
8
Pros:

It was ok

2025-06-06 • via Nuitee
A
Alistair
10
Pros:

Very convenient hotel for the World Trade Centre, which is a quick walk away. The staff are very helpful and courteous and friendly. My room was very pleasant and had a great view. Very pleased with the bathroom. Food including room service is also very good. Room was very quiet. Overall, very pleased.

2025-05-27 • via Nuitee
A
Arshad
10
Pros:

View

2025-05-19 • via Nuitee
A
Aman
4
Pros:

Gave me single bed

2025-02-25 • via Nuitee
M
Maria • family
4
Pros:

Not a 5 stars hotel. It is a good 4 stars.
The insulation in th rooms is terrible. We were.awake several times at night due to our neighbor room occupants discussions.
We requeated to have the coffee maker exchanged for a nespresso and regardless of the efforts that kindly Muhammed (at the reception) did, apparently the management's policies are more important that the guests comfort.
The covers at the beds were too thin and the room pretty small. The bathroom door sounded loudly when opening or closing, adding to the noises at night.
Lastly, we received a call before checking out remind us to leave. Not nice

2025-02-17 • via Nuitee
J
Jayshan
2
loud thumping bass on level 46
Pros:

Not good. Arrived and my room wasn't ready - so upgraded to a suite on level 46. They neglected to tell me this is 3 floors below a nightclub and the sound insulation is non-existent, so you can expect loud thumping bass until 3am. They don't even provide any earplugs, despite knowing this is an issue. The rooms (especially the shower room) gets very cold and there appears to be no heating.

Not sure if other hotels are similar, but definitely don't recommend staying here if you want a good night's sleep!

2025-02-12 • via Nuitee
S
Siya • family
10
Pros:

Staff is very friendly and helpful. Rooms are spacious and the view is amazing.

2025-02-06 • via Nuitee
K
Kamin
6
Pros:

Shower and washroom

2025-01-15 • via Nuitee
H
Howard
10
Pros:

Staff were outstanding, friendly, knowledgeable and helpful. Nice room, great view and well situated.

2024-12-26 • via Nuitee
H
Howard • partner
10
Pros:

Good location, staff extremely helpful and friendly, great views and nice rooms

2024-12-25 • via Nuitee
A
Amit • family
10
Pros:

The view from the hotel room on 35th floor was really nice. The Hotel's location is quite centrally located which makes it convenient to go around and take taxis.

2024-12-05 • via Nuitee
R
Roseline • friends
10
Pros:

It was a pleasure to stay at the Voco hotel and am very satisfied with the service provided to us.

2024-12-03 • via Nuitee
M
Miguel
10
Exceptional customer services.
Pros:

I had the most relaxing time at Hotel Coco Dubai! From the moment I arrived, the experience was flawless. The check-in process was smooth, and Mae and Happy were absolutely exceptional. Their attention to detail and dedication to making sure everything was perfect truly stood out.

The customer service throughout my stay was top-notch, from the incredible room service to the delightful happy hour on the 42nd floor. The atmosphere, views, and drinks were all exceptional.

Although I stayed for only three days, it was so wonderful that I didn’t feel the need to step outside the hotel. The massage service was rejuvenating, and the barbershop experience was phenomenal—talk about luxury and relaxation rolled into one!

Hotel Coco is more than a place to stay; it’s an unforgettable experience. Highly recommend it, and I can’t wait to return!

2024-12-03 • via Nuitee
S
Steaven • partner
10
Pros:

Great hotel with friendly and professional staff. Breakfast buffet is excellent and the view from the 49th bar is the best. Really convenient for the public transport, just a short walk from the hotel that provides great access to the wonderful sights of Dubai.

2024-09-19 • via Nuitee
E
Ehsan
10
Pros:

Pleasant stay, nice friendly staff

2024-09-16 • via Nuitee
D
Daanish • family
10
Pros:

Brilliant hotel with amazing service, I will definitely be returning to stay with VOCO in the future

2024-09-15 • via Nuitee
L
Lisa
2
Nope to voco hotel
Pros:

From arrival we felt unwelcomed to the establishment. We waited for 10 minutes holding all of our bags until someone finally offered assistance. We stood for 20 minutes waiting for registration and over 45 minutes for the entire check-in.
When we got to the room it smelled bad like a wet dog and many things in the room were not working. The bed is uncomfortable and the extra bed was unusable because it was hard and with springs.
The property is outdated and offers nothing special to draw people other than unsuspecting first-time guests.
We booked a Club Suite and were told on check-in that we were receiving an "upgraded" room option, despite being placed in a lower room option than booked.
We have stayed in Dubai hotels for over 16 years and this stay ranks at the bottom of the list for overall and specific service, quality, and amenities.

2024-08-04 • via Nuitee
V
Verified traveler
10
Pros:

Very good

2024-07-25 • via Nuitee
S
Savita • family
10
Pros:

EXCELLENT SERVICE!

2024-07-15 • via Nuitee
M
Mahlet
10
Pros:

Amazing place. The front Seck was very friendly. Thank you

2024-07-14 • via Nuitee