Diamond Suites and Residences

Hotels
7.6 (124 reviews)
#8 Apitong Street Corner Escario , Cebu City , ph

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Cons:
To noisy
Thin walls

Categories

Cleanliness
6.23
Thin walls lead to noise, affecting overall comfort.
Service
8.2
Standard quality for this hotel tier.
Location
8.24
Convenient location with easy access.
Room Quality
7.19
Decent room quality, but noise was an issue.
Amenities
8.22
Standard quality for this hotel tier.
Value for Money
7.18
Reasonable value for the price paid, despite some issues.
Food and Beverage
8.23
Standard quality for this hotel tier.
Overall Experience
7.3
Overall a satisfactory stay, though disrupted by noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Accommodations
Diamond Suites and Residences by Cocotel, located in the heart of Cebu, offers air-conditioned rooms with modern amenities including a flat-screen TV, electric kettle, and minibar. The rooms feature elegant wooden flooring and a private bathroom with complimentary toiletries.

Dining and Entertainment
Indulge in a culinary journey at Grain Restaurant serving local and international delicacies, or unwind at the 8th Street Bar & Coffee Lounge with light snacks and beverages.

Leisure and Business Facilities
Relax at the outdoor pool or stay active at the fitness center. For business travelers, take advantage of the well-equipped business center. Currency exchange, laundry, and ironing services are also available for a convenient stay.

Book your stay at Diamond Suites and Residences for a memorable experience in Cebu.

Important information:



Please note that the gym is currently closed until further notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for ₱ 1,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 124 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 7.18
Food and Beverage: 8.23
Overall Experience: 7.3
N
Nicole • solo_traveller • ph
8
Nice
Pros:

Location, big room and comfy bed

Cons:

Leakage in the bathroom

2026-03-01 • via Nuitee
N
Nanette • extended_group • us
8
Staff is courteous & friendly
Pros:

Location close to everything

Cons:

Location

2026-01-29 • via Nuitee
P
patricia • couple • no
5
Its ok but they need to fix the internet
Pros:

The buffet is good

Cons:

The internet is very weak. Tried many times to ask at the reception but didnt do something

2026-01-23 • via Nuitee
E
elenita • couple • ph
8
2026-01-21 • via Nuitee
K
Kyeongjoo • couple • kr
2
2026-01-19 • via Nuitee
R
Roger • family_with_children • se
4
Cons:

To noisy, thin walls

2025-11-25 • via Nuitee
P
prashnandwani • Solo travel • sg
2
First and Last Time – Beware of Hidden Charges!
Pros:

I booked a two-night stay at Diamond Hotel and Suites and later added another night. The stay itself was fine, nothing special, but what happened at check-out completely ruined the experience.

Before handing back my deposit, they made me wait at the reception while housekeeping “inspected” the room. A few minutes later, the receptionist told me there was a small stain on the bedsheet and, just like that, ₱1,000 was deducted from my deposit. No discussion, no reasonable explanation—just an automatic charge. When I questioned it, the receptionist casually said this is “common in hotels in Cebu”, as if scamming guests is just part of the process. It was so mechanical, almost rehearsed, like they do this all the time.

The funniest part? The hotel itself isn’t even well-maintained. There’s visible dirt and dust all over the place, yet they have the nerve to act like a small, washable stain is some kind of disaster. If they cared so much about cleanliness, maybe they should start with their own premises.

To make it even more frustrating, I actually left a tip on the bed for housekeeping before checking out. The housekeeping ladies seemed like hardworking people just doing their job. Too bad the hotel’s management is more interested in squeezing money out of guests instead of running an honest business.

This place could have been just another average budget hotel, but their dishonest and petty charges made sure I won’t be coming back. First and last time. There are way better options in Cebu that won’t scam you on the way out.

2025-03-06 • via Tripadvisor
A
Aress
8
Close to everything
Pros:

The cons were TV didn’t work, had to pay for a towel they said u damaged but disagreed, and room condition wasn’t the best. Overall value for where you’re at is great. Good: free parking (first come), daily room cleaning, breakfast . Across the street from Ayala . My recommendation is don’t put towels on the floor like they request for dirty towels, they might get stained by the rough condition on the floor. Will use again if they welcome me

2025-02-17 • via Nuitee
R
RAY AN MARGARET
10
Pros:

:-)

2025-01-19 • via Nuitee
A
Anna Lou • partner
8
Pros:

The are is close to the shopping center

2024-10-06 • via Nuitee
A
andrewaT8477NK • Couples
2
Worst ever
Pros:

This was the Worst stay ever, air con too noisy to sleep shower dirty and smelly. They dic not change towels even though they were left out to change. I Cut stay short by 19 days , they told me they would refund those days but still a month later no promised refund. Do not stay here.

2024-09-17 • via Tripadvisor
L
Leonora
4
Pros:

Not good place for longer stay.

2024-08-04 • via Nuitee
C
Compass43652468606 • Business • ph
4
Avoid if you can.
Pros:

One big yuck. Old, run down, eerie, this hotel needs major overhaul. They cant even buy new toilet seats.. I mean its so cheap to buy a new one why dont just get one. The beds are old like from the nineties. Poor lighting.

Dont stay if you have a choice.

2024-07-23 • via Tripadvisor
R
Rochele elro
2
Pros:

Gosh there comfort room is so bad

2024-07-21 • via Nuitee
J
James • family
6
Pros:

The bar was not properly stocked.

2024-07-13 • via Nuitee
J
Jeffrey • family
10
Pros:

I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..

2024-06-28 • via Nuitee
E
ewatson538 • Family • kr
10
Staff will arrange taxis, attractions, restaurants, give advice. 100% would recommend for families and couples.
Pros:

Ask the staff for taxis and nearby restaurants! Basilica Del Santo Niño, Magellan's cross, National Museum, Ocean Park, Yap San Diego Ancestral House, Night Markets, and Cathedral are a 10 minute taxi away.

Beach or Temple of Leah is a 45 minute taxi, but of course worth the trip. Staff went above and beyond to help with taxis, restaurants, attractions, cleaning, etc.

2024-06-14 • via Tripadvisor
V
Verified traveler • family
6
Pros:

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.

2024-05-21 • via Nuitee
B
Brian
10
Diamond Review
Pros:

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.

2024-05-16 • via Nuitee
W
Willis • family_with_children
10
Pros:

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.

2024-01-30 • via Nuitee