FLEXSTAY INN Sugamo

Hotels
•
Mystays Hotel Group
7.9 (705 reviews)
Toshima-ku Sugamo 3-6-16 , Tokyo , jp

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Children allowed

Facilities

Air conditioning
Lift / Elevator
Fax/photocopying
Staff adhere to local safety protocols
Cashless payment available
Guests can opt-out any cleaning services during stay
Thermometers for guests provided by property
Free wired internet
Internet access
Housekeeping on request

Review Highlights

Pros:
Helpful staff
Clean rooms
Great location
Lovely staff
Cons:
Limited room space
High price for some guests
Noise disruptions in some rooms

Categories

Cleanliness
8
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.8
Service was generally appreciated, with only a few minor complaints.
Location
8.5
The hotel is conveniently located near key landmarks and public transport.
Room Quality
7.7
Rooms were generally comfortable, although some guests mentioned size constraints.
Amenities
7.2
The amenities offered were satisfactory, with some room for improvement.
Value for Money
7.2
Mixed reviews with some feeling the price was high for the services offered.
Food and Beverage
7.3
Food services were generally well-received, with a few suggestions for improvement.
Overall Experience
8.5
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-25 03:56

Property Description

Convenient Location
Flexstay Inn Sugamo, just a 6-minute walk from JR Sugamo train station, offers easy access to Tokyo Station in just 18 minutes. Explore the city effortlessly from this central location.

Comfortable Rooms and Amenities
Enjoy the convenience of free WiFi, en suite bathrooms, and in-room facilities including a TV, mini-refrigerator, and complimentary bathroom amenities. The air-conditioned rooms ensure a comfortable stay, with added perks like a hair dryer and cozy slippers.

Convenient Facilities
Make use of the coin-operated laundrette, vending machine, and microwave oven during your stay. Additionally, fax/photocopying services are available for your convenience. Everything you need for a pleasant stay is right at your fingertips.

Book your stay at Flexstay Inn Sugamo now for a seamless Tokyo experience.

Important information:

Please note, the credit card that was used to guarantee the reservation will be charged with applicable cancelation charges in the event of cancelation after the cancelation deadline.

Please note that the main entrance and front desk are closed from 18:00 to 09:00 the next day.

Full payment is required upon check in.

The front desk is open until 18:00. Guests arriving after check-in hours must inform the property in advance. Contact details can be found on the booking confirmation.

Guests are requested to show a photocopied booking confirmation upon check-in.

Alipay is accepted at the property.An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HND

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.9
Based on 705 reviews
Cleanliness: 8
Service: 8.8
Location: 8.5
Room Quality: 7.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 7.3
Overall Experience: 8.5
P
Peter Ching • solo_traveller • sg
9
2026-02-26 • via Nuitee
A
Adrian Octavio • solo_traveller • id
10
For the price, couldn't get any better than this. Staffs were helpful when I fell sick.
Pros:

The hotel room

Cons:

I

2026-02-26 • via Nuitee
F
FrisiaonTour • solo_traveller • de
9
Preis-/Leistungsmeister!
Pros:

Das Zimmer war klein, die Wände hätten gut eine Portion Wandfarbe haben können und es war ein wenig zügig - wäre das Zimmer teurer gewesen oder hätte es in einer weniger günstigen Lage gelegen, hätte ich höchsten vier oder fünf Punkte gegeben....
....aaaber:
Lage: ruhig gelegen, fünf Minuten zu Fuß zur U-Bahn-Station, belebte Einkaufstraße um die Ecke und alles, was man an Gastronomie braucht in direkter Umgebung (von Ur-Japanisch bis Seven Eleven bis McDoof)
Personal: superfreundlich
Zimmer: wie beschrieben, grenzwertig, aber das Bett war gut und "westeuropäerfreundlich" lang; Waschmaschinenraum im Gebäude;
Ausstattung: Wasserkocher, Mikrowelle, sogar Ladekabel mit allen notwendigen Anschlüssen, TV
Bad sehr klein, aber gut eingerichtet. Und ganz ehrlich: wer nach Tokio reist, braucht nur einen Platz zum Schlafen und Duschen und das konnte man hier bestens!
Preis: Für 16 Nächte habe ich lediglich gut €500 bezahlt, ein echtes Schnäppchen, was dieses Zimmer zum Preis-/Leistungssieger machte!

Cons:

Es gab nichts, was mir nicht gefallen hat. Wer Luxus braucht, muss eben etwas mehr bezahlen!

2026-02-26 • via Nuitee
純子 • solo_traveller • jp
3
2026-02-25 • via Nuitee
M
Masahiro • solo_traveller • jp
7
Pros:

風呂トイレ付きを考えると低コストで満足でした。

Cons:

10日間の滞在だったがタオルや浴衣の交換や掃除がなかった。
したがって、ゴミも自分でゴミ捨て場まで捨てにいかないといけない。
料金が安かったため、仕方ないのかもしれません。

2026-02-25 • via Nuitee
松本 • extended_group • jp
10
2026-02-23 • via Nuitee
吉川 • solo_traveller • jp
7
Pros:

カプセル系では設備が新しくてもおちつかないので、壁紙など多少の古さはありますが、必要充分で快適に過ごせました。

Cons:

壁の黒ずみと高所の埃が多少気になったくらいです。

2026-02-22 • via Nuitee
C
Claudio • solo_traveller • it
10
2026-02-22 • via Nuitee
L
lluisgib • solo_traveller • es
9
Pros:

The hotel met my expectations. They are individial rooms and, although all are smoking rooms, there was no smell. Staff at front desk was very helpful and friendly. Hotel is located at around 7 minutes from the Sugamo JR station and has a lot of shops nearby.

2026-02-13 • via Nuitee
J
James • solo_traveller • ca
8
An amazing location in a clean comfortable room.
Pros:

This is my favourite location of the six times I've stayed in Tokyo. The room had all I needed and was clean. The bed was comfortable. The staff were exceptional and easy to deal with in my limited Japanese and the staffs limited English.

Cons:

It would have been nice to gain access to the elevator at ground level. The WIFI although good when it worked will occasional disconnect for no apparent reason. It takes between two and five minutes to reconnect. The light over the sink did not work and probably hasn't worked for a long time. Inconvenient but can be worked around.

2026-02-11 • via Nuitee
A
Andrew • solo_traveller • gb
10
Pros:

Location was brilliant

Cons:

Clean.large room

2026-02-09 • via Nuitee
Y
Yueh-Ju • family_with_children • tw
8
以東京來說，房間寬敞舒適，接待櫃檯旁有投幣式洗烘設備很方便。離車站和
Pros:

離巢鴨站、商店街及超市很近。

Cons:

兩大兩小入住，只有兩人份的浴、毛巾及拖鞋。

2026-02-08 • via Nuitee
A
Anna • solo_traveller • es
10
2026-01-30 • via Nuitee
E
Eros • solo_traveller • it
10
Stupendo
Pros:

Tutto molto bello

2026-01-29 • via Nuitee
E
Eros • extended_group • it
10
Stupendo
Pros:

Bellissimo

2026-01-29 • via Nuitee
A
Aida • solo_traveller • es
10
Pros:

La ubicación, la habitación aunque fuera pequeña era muy cómoda y en general todo muy bien

2026-01-29 • via Nuitee
Y
Ying • family_with_children • au
7
2026-01-28 • via Nuitee
S
Simona Baldassari • solo_traveller • it
7
Viaggio in solitaria
Pros:

La posizione e la gentilezza dello staff.

Cons:

È un pò scomodo entrare se si viaggia con valigie pesanti perchè si deve fare una ripida rampa di scale.

2026-01-28 • via Nuitee
日向 • solo_traveller • jp
5
2026-01-28 • via Nuitee
C
CHAK FONG • solo_traveller • mo
7
2026-01-26 • via Nuitee