Hôtel Universel, Centre de congrès Rivière-du-Loup

Hotels
8.2 (6449 reviews)
311, boulevard Hôtel-de-ville , Rivière-du-Loup , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Nice location
Comfortable beds
Friendly staff
Good restaurant
Cons:
Cleaning issues
Noise from neighbors
Expensive breakfast
Outdated decor

Categories

Cleanliness
7.66
Several reviews mentioned the initial rooms being dirty and cleaning issues.
Service
8.63
Staff described as very nice and accommodating.
Location
8.67
Location mentioned positively for convenience.
Room Quality
8.12
Generally clean and comfortable rooms mentioned.
Amenities
8.65
Facilities like the restaurant and spa appreciated.
Value for Money
7.61
Concerns over pricing especially for breakfast.
Food and Beverage
7.66
Restaurant food was good, but breakfast quality was criticized.
Overall Experience
8.63
Generally positive experiences with notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:24

Property Description

Indulge in Modern Comforts
Experience a stay like no other at Hôtel Universel, Centre de congrès in Riviѐre-du-Loup, Quebec. Each guest room is equipped with free Wi-Fi, cable TV, a microwave, refrigerator, and coffee facilities for your convenience.

Stay Active and Energized
Take advantage of the indoor pool and fitness centre during your stay. Whether you prefer a refreshing swim or a workout session, our hotel has everything you need to stay active and energized.

Convenient Amenities and Services
From small meeting rooms to direct access to a snowmobile trail in winter, Hôtel Universel offers a range of amenities to enhance your stay. Plus, with the Centre Hospitalier Regional du Grand-Portage just 3.3 km away, convenience is at your fingertips.

Contact us now to secure your reservation for a memorable stay at Hôtel Universel, Centre de congrès Riviѐre-du-Loup!

Important information:

The health center and swimming pool area will remain open.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YBG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 6449 reviews
Cleanliness: 7.66
Service: 8.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 7.66
Overall Experience: 8.63
N
Nathalie • family_with_children • ca
8
Pros:

Propre. Super belle chambre. Les chaises sont confortable.

Cons:

Frigo bruyant, fait un bruit "Tic tic tic" au 15 minutes. Garde pas les produits froids. Tout était tiède au matin. On entends tout du corridor on dirait les murs sont en carton.

2026-06-27 • via Nuitee
A
Alfred • solo_traveller • ca
8
2026-06-27 • via Nuitee
T
Trépanier • family_with_children • ca
10
2026-06-27 • via Nuitee
M
Marie-Eve • family_with_children • ca
8
Nous avons adoré
Pros:

Tres beau sejour

Cons:

Rien

2026-06-27 • via Nuitee
D
D'Amours • family_with_children • ca
10
Very good
2026-06-27 • via Nuitee
D
David T. • solo_traveller • ca
7
2026-06-27 • via Nuitee
D
Danièle • couple • ca
9
Confortable et propre
Pros:

Bel emplacement. Grandeur des chambres. Propreté. Confort des lits.

Cons:

Vue sur des travaux de construction et début des travaux par des pelles,qui nous a réveillés.
A ce moment, hôtel en agrandissement ??

2026-06-27 • via Nuitee
E
Evelyne • extended_group • ca
7
N'eut été de notre mauvais sommeil à cause du lit inconfortable, nous avons apprécié notre séjour.
Pros:

La chambre et le resto

Cons:

L'inconfort du lit à cause du matelas de mauvaise qualité.

2026-06-26 • via Nuitee
E
Elaine • couple • ca
8
2026-06-26 • via Nuitee
I
Isabelle • solo_traveller • ca
10
Pros:

This our second time to Hotel Universel, the staff is always eager to help and to accommodate your needs. We love coming back to this hotel, as we know its worth a good night sleep.
A bonus, the hotel also have EV chargers for electrical cars.

2026-06-26 • via Nuitee
L
Louise • couple • ca
9
2026-06-26 • via Nuitee
J
JBMil • solo_traveller • ca
8
Cons:

Facture client

2026-06-25 • via Nuitee
N
Norman • couple • ca
8
2026-06-25 • via Nuitee
M
Maud • family_with_children • ca
7
C’était bien
Pros:

Propre, personnel courtois

Cons:

Cours de natation qui monopolisent l’espace dans la piscine, chambre excessivement petite, 2 bals de finissants dans l’hôtel qui prenaient toute la place dans l’entrée

2026-06-25 • via Nuitee
N
Nathalie • solo_traveller • ca
8
Pros:

Très propre et le personnel s'est assuré que nous n'étions pas dérangé par l'événement de la soirée. Confortable.

Cons:

La climatisation très bruyante qui part et arrête souvent.

2026-06-24 • via Nuitee
K
KarinaRaga • couple • ca
8
2026-06-24 • via Nuitee
N
Nantel • extended_group • ca
10
2026-06-24 • via Nuitee
S
Steele • solo_traveller • ca
8
2026-06-24 • via Nuitee
A
Andrew • couple • nz
8
Pros:

Fantastic staff, were able to move us away from a large ball gathering which would have led to a sleepless night.room was big and had a lot of facilities

2026-06-24 • via Nuitee
G
Gail Stewart-Mores • solo_traveller • ca
10
Pros:

The location

2026-06-24 • via Nuitee