Hotel Clara Luna

Hotels
•
The Q Project
8.7 (1104 reviews)
Avenida Manuel Avila Camacho #42 , Xalapa , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Cleanliness concerns
Some amenities lacking
Limited breakfast options

Categories

Cleanliness
7.88
Multiple mentions of cleanliness issues with rooms and common areas.
Service
9.35
Consistent praise for service and attention from staff.
Location
9.39
Highly rated due to the central location and accessibility.
Room Quality
8.34
Rooms are spacious and comfortable, despite some complaints.
Amenities
8.37
Amenities are mentioned positively, though some items like basic toiletries were criticized.
Value for Money
8.83
Generally good value for the pricing in relation to the quality offered.
Food and Beverage
8.38
Breakfast received good reviews, but limited options mentioned.
Overall Experience
9.05
Overall satisfaction is high with a few noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:00

Property Description

Central Location: Situated in the heart of Xalapa, Mexico, Hotel Cara Luna offers easy access to popular attractions like the Xalapa Science Museum and the Xalapa Botanical Garden.

Comfortable Accommodations: Each room at Hotel Cara Luna is equipped with modern amenities including free Wi-Fi, cable TV, and a work desk, ensuring a comfortable stay for guests.

Convenient Facilities: Guests can take advantage of the hotel's business center, car rental service, and on-site art exhibit, adding convenience and enjoyment to their stay.

Experience the best of Xalapa at Hotel Clara Luna. Book now to enjoy a memorable stay in this vibrant city.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1104 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.05
J
Jonathan jahir • family_with_children • mx
9
Pros:

Ubicación

2026-03-17 • via Nuitee
J
Jared Uriel • solo_traveller • mx
10
Pros:

Todo

2026-03-16 • via Nuitee
G
Gomez • family_with_children • mx
10
2026-03-15 • via Nuitee
C
Christian Alan • family_with_children • ar
6
Pros:

La ubicación es muy buena

Cons:

Nos cancelaron la reservacion y al final nos dieron la habitación que sobraba, no la que reservamos. El hotel necesita mas mantenimiento.

2026-03-09 • via Nuitee
M
MARCELO • solo_traveller • mx
9
Satisfactoria en un lugar muy bien ubicado
Pros:

Muy bien ubicado, personal amable

Cons:

Huele a humedad

2026-03-09 • via Nuitee
C
Carlos • solo_traveller • us
1
2026-03-09 • via Nuitee
O
Olivia • family_with_children • mx
10
muy bien
Pros:

la recepción, muy bonita e iluminada, la ateención del personal excelente, todos muy amables

Cons:

los muebles de la habitacion de baño un poco dañados y la habitación era un poco oscura

2026-03-09 • via Nuitee
P
Pedro • family_with_children • mx
8
Pros:

La decoración

Cons:

Un poco la ubicación y que no hay tiendas cerca

2026-03-02 • via Nuitee
P
Pedro • family_with_children • mx
8
2026-03-01 • via Nuitee
J
Joaquin salvador • family_with_children • mx
10
Pros:

La decoración y la ubicacion

Cons:

La alfombra de los cuartos

2026-02-28 • via Nuitee
H
Harley • family_with_children • mx
10
Pros:

El ambiente del hotel es increíble, es tranquilo pero con todas las amenidades necesarias.

2026-02-28 • via Nuitee
M
Marco Antonio • couple • mx
9
Pros:

La habitación suite realmente es espaciosa

Cons:

Como suite, debería de tener más cosas, como frigobar, cafetera, etc.

2026-02-26 • via Nuitee
B
Barbara • family_with_children • us
7
Pros:

Very peaceful at night, quiet. Little restaurant in lobby was good and value priced.

Cons:

Ants in the room.

2026-02-25 • via Nuitee
A
Andres • couple • co
10
Excelente hotel 4 estrellas a muy buen precio
Pros:

la ubicación

2026-02-25 • via Nuitee
E
Edith • family_with_children • mx
10
Pros:

Muy cómodo y tranquilo

Cons:

No tengo quejas

2026-02-23 • via Nuitee
A
Adrien • family_with_children • fr
9
2026-02-23 • via Nuitee
P
Pedro • extended_group • mx
9
Pros:

La decoración

2026-02-13 • via Nuitee
J
Julio • extended_group • mx
10
2026-01-31 • via Nuitee
R
Ruth Isabel • family_with_children • mx
10
2026-01-26 • via Nuitee
B
betancourt • family_with_children • mx
10
Pros:

Hermoso hotel

2026-01-26 • via Nuitee