Park Hotel Almaty

Hotels
9 (851 reviews)
Nazarbayev Avenue 164 , Almaty , KZ
+7 727 338 5810

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Poor food quality
Issues with bathroom amenities
Service inconsistencies

Categories

Cleanliness
8.59
Mentioned as clean in some reviews, but issues with water in bathroom.
Service
10
Friendly staff and helpful service highlighted in multiple reviews.
Location
9.56
Convenient location mentioned positively in several reviews.
Room Quality
8.6
Comments on comfort varied; some rooms were adequate while others had issues.
Amenities
8.55
Amenities were mentioned, but some guests noted missing items like shower gel.
Value for Money
9.08
Some positive mentions of price/value, but not universally agreed upon.
Food and Beverage
8.04
Food quality noted as poor by multiple reviews; improvements needed.
Overall Experience
9.59
General sentiment indicated a good experience despite some issued noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:07

Property Description

Luxurious Accommodations
Experience the ultimate comfort at Park Hotel Almaty with spacious, modern rooms featuring panoramic windows and top-notch amenities like flat-screen TVs, coffee/tea facilities, and air conditioning.

Culinary Delights
Indulge in a culinary journey at our restaurant and summer terrace, offering international buffets and à la carte dishes. Start your day right with a delicious buffet breakfast and enjoy drinks and snacks at the 24-hour Lobby Bar & Lounge.

Convenience and Comfort
From a modern gym and fully equipped business center to 24-hour front desk service and laundry facilities, we ensure all your needs are met. With proximity to major attractions and business centers, Park Hotel Almaty is the perfect choice for both leisure and business travelers.

Book now to elevate your stay at Park Hotel Almaty and create unforgettable memories in Almaty city.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

9
Based on 851 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 8.55
Value for Money: 9.08
Food and Beverage: 8.04
Overall Experience: 9.59
A
aashish • couple • in
10
would definitely stay here again
Pros:

it is similar to a business hotel but with excellent service and an unmatched location right at the heart of one of the best districts in the city for tourists.
the staff was extremely friendly and helpful. the room was cleaned and made up every day without fail; water and towels were replaced daily and if required additional bottles also given complimentary.

Cons:

the toilet and the shower were in too separate small rooms wait the sink outside next to the bed. the arrangement took a little getting used to but it was not a big issue. no issue for a couple, but would not work for two friends sharing a room though.

2026-09-12 • via Nuitee
O
Oleg • solo_traveller • de
9
Do not tell to too many people, use it for yourself as your little Almaty secret ;-))
Pros:

Rooms modern and stylish, elegant atmosphere, excellent location, lovely people and "the what you need" breakfasts

Cons:

The refurbish is running soon in minor details

2026-09-06 • via Nuitee
D
Diana • couple • de
6
Sehr gute Lage und ordentliches Frühstück, aber das Hotel ist renovierungsbedürftig und das Preis-Le
Pros:

Die Lage ist wirklich sehr gut. Viele Sehenswürdigkeiten, Restaurants und weitere Möglichkeiten sind bequem zu Fuß erreichbar. Auch das Frühstück war in Ordnung.

Cons:

Die Gestaltung von Dusche und Toilette hat mir überhaupt nicht gefallen. Beide wirken wie kleine, geschlossene Kabinen, sodass man sich etwas eingeengt fühlt. Außerdem waren Laminat und teilweise auch die Möbel bereits aufgequollen und machten einen renovierungsbedürftigen Eindruck. In der ersten Nacht hatten wir zudem kein Wasser. Pro Person gab es zunächst nur ein Handtuch; weitere Handtücher mussten extra angefordert werden. Insgesamt hätte ich bei diesem Preis einen deutlich besseren Zustand und Service erwartet.

2026-09-01 • via Nuitee
A
Alzhan • solo_traveller • kz
10
Pros:

Все

Cons:

Ничего

2026-08-24 • via Nuitee
Z
Zhanna • solo_traveller • kz
4
2026-08-18 • via Nuitee
B
BILL NOEL • solo_traveller • fr
9
Séjour plaisant
Pros:

Chambre spacieuse et confortable, plutôt bien équipée
Etablissement bien situé : proche transports, commerces et restaurants mais dans un environnement ombragé et calme.

Cons:

Salle de bain DANS la chambre (à peine séparés par un miroir)
Design vieillissant

2026-08-13 • via Nuitee
K
Kumar4664 • Business • Hyderabad District, Telangana
6
Good Hotel with poorly designed rooms.
Pros:

Great location. Very tastefully done Lobby (expansive) interior -good friendly staff. Decent Breakfast. Restaurant food is tasty. Rooms are a big disappointment. Badly designed - Cramped Washroom area (was a task to get in & Out without hitting something) and storage area, while 25% of space (near window) is empty and wasted.

2026-07-31 • via Tripadvisor
E
Erkin • family_with_children • kg
10
2026-07-22 • via Nuitee
E
Erkin • solo_traveller • kg
10
2026-07-22 • via Nuitee
D
Denis • solo_traveller • ru
10
2026-07-13 • via Nuitee
T
T.Gataulin • solo_traveller • de
6
2026-06-03 • via Nuitee
Константин • solo_traveller • kz
10
2026-05-30 • via Nuitee
J
Jing Yuan Jagoutz • extended_group • at
10
Sauberes ruhiges Zimmer und freundliche Personal. Die Lage ist Top.
Pros:

Lage Top, U-Bahn in der Nähe, viele Cafe und Bars und Lokals in der Nähe. Frühstück ist gut. Wenn das Wetter warm ist kann man auf der Terrasse frühstücken. Das Zimmer ist sauber und ruhig. Es gibt einen Insektennetz und man kann das Fenster öffnen ohne Sorge. Die Personal ist super freundlich. Ich habe für 5 Nächte im voraus bezahlt und habe festgestellt dass ich nur 4 Nächte benötigen. Die Mitarbeiter an der Rezeption hat nach Rückfrage beim Manager mir die eine Nacht refundiert.

Cons:

Einziges Manko: Es gibt kein Conditioner für Haare und kein Körpermilch für Haut.

2026-05-24 • via Nuitee
A
Asen • couple • bg
9
Great hotel with an excellent location and very comfortable rooms
Pros:

Excellent location with everything important nearby. The room was spacious, bright, and very comfortable. The beds are comfortable, and the bathroom is modern and well maintained. The towels were clean and of good quality. The hotel has a pleasant and relaxing atmosphere overall.

Cons:

The breakfast is a bit basic and the selection is not very large, but the quality was good and it was perfectly sufficient.

2026-05-18 • via Nuitee
O
Olessya • solo_traveller • kz
9
Хороший отель
Pros:

Отличное расположение отеля. Самый центр города. Внутри отеля тоже все приятно выглядит. Вцелом впечатление приятное. Явных минусов не было. Номер нормальный. Умывальные принадлежности есть. В номере каждый день бесплатная вода.
Завтраки хорошие, выбор есть. Завтракать можно как в помещении, так и на улице среди деревьев и пения птиц.
Из минусов только душевая с туалетом, ниже написала, почему для меня это был минус.

Cons:

Мне не нравится тенденция в современных отелях, когда ванную комнату и туалет делают либо со стеклянными стенами, либо в виде шкафа. Здесь был второй вариант - туалет и душ сделаны будто в шкафу, стенки из тонких деревяшек, дсп или что там еще.. Шумоизоляции из-за этого никакой и гигиены, на мой взгляд, тоже, потому что как отмывать, например, пол в туалете, если он деревянный. Потому на полу и были неотмытые пятна, их просто невозможно отмыть. А на деревянных стенах душевой была плесень.. Еще удивило заморышное мыло)) один малюсенький кусочек на день для семьи - маловато.

2026-05-17 • via Nuitee
J
Julia • couple • ru
8
2026-05-12 • via Nuitee
D
dancing_shiva • Business
2
Poorly handled overbooking
Pros:

Arrived at 6 am after a long flight just to hear they could not accommodate me. Would not have bothered to write this though, if the receptionist (Bota) had handled this gracefully. Pretended they just didn't have my reservation, but knew of the problem the moment she saw my name in the passport. Started to blame the booking platform ("we always have this problem with them") before she had a chance to hear where I booked. Suggested I walked to a couple of nearby hotels with my luggage not bothering to check if they had any availability (they didn't). Forgot what she was telling me 10 minutes earlier and said that was the first time they had this problem with the booking platform. Finally someone else helped to find a room in another hotel, but I had to be rather insistent. Not a word of apology.

2026-04-22 • via Tripadvisor
N
Nariman • couple • kz
9
2026-03-27 • via Nuitee
H
Hüseyin • solo_traveller • tr
10
2026-03-15 • via Nuitee
S
Stefan • solo_traveller • pl
7
Pros:

Good location, nice atmosphere, comfortable room.

Cons:

Toilet and shower were cubicles not separate room. Hot part of breakfast was awful.

2026-03-02 • via Nuitee