Fairfield Inn & Suites by Marriott New York Manhattan/Chelsea

Hotels
•
Fairfield Inn
9 (1571 reviews)
116 West 28th Street , New York , US
+1 212-206-0998

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Breakfast variety

Categories

Cleanliness
8.5
Mixed sentiments; some reviews note issues with room cleanliness.
Service
10
Numerous positive mentions of helpful staff, particularly Imani.
Location
9.5
Consistently praised for being central and convenient.
Room Quality
9
Generally good but some complaints about views and noise.
Amenities
9
Facilities and services appreciated, though some minor errors reported.
Value for Money
8.5
Some guests felt prices were high for the quality received.
Food and Beverage
8
Breakfast received mixed reviews; some variety but also complaints.
Overall Experience
9.5
Overall a positive experience, especially highlighted by staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:46

Property Description

Modern Comfort and Convenience

The non-smoking Fairfield Inn Manhattan boasts bright rooms with flat-screen TVs and work desks, just steps from Broadway. Elevator access and fitness equipment ensure a seamless stay.

Well-Appointed Rooms and Fitness Facilities

Air-conditioned rooms offer a cozy seating area, coffee maker, and a private bathroom. Guests can request housekeeping at their convenience. The hotel's gym features top-notch equipment for workouts.

Convenient Amenities and Nearby Attractions

Enjoy local restaurant delivery and vending machines for snacks. Explore iconic landmarks like the Empire State Building and Rockefeller Center within easy reach. Book your stay at Fairfield Inn & Suites New York Manhattan/Chelsea now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Guest Reviews

9
Based on 1571 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
P
Paul • family_with_children • ec
9
Pros:

La ubicación del hotel es super buena para acceder al metro y el desayuno muy bueno.

2026-09-17 • via Nuitee
E
Erin • solo_traveller • us
3
Wont come back again
Cons:

The room is not ready by 3pm even thought the website said 3pm check in time. The floor of the room is dirty. The AC is super load. The breakfast is very limited. Some staff is nice but most of them I met is super slow.

2026-09-16 • via Nuitee
Y
Yurika • family_with_children • us
7
マンハッタンのホテルとしてはリーズナブル、清潔で便利
Pros:

地下鉄が徒歩圏内にあり、どこへ行くのにも便利。一回に電子レンジがある。スタッフが親切。清潔。

Cons:

他の口コミからわかってはいたけれど、部屋は狭い。鏡回りに物を置くスペースもない。WiFiがホテル専用ではなく、街の公衆Wi-Fiしか使えなかったので不便。（なぜかホテルスタッフはそのwifiしか紹介しなかった）

2026-09-14 • via Nuitee
C
claudia • couple • it
6
avg score for the hotel seems too high
Pros:

staff reacted to solve an issue with a/c. they have cffee/hot water all the time in the hall.

Cons:

noise is not wnough to describe the messy sound from the street. the hall is minimum, poor space to sit and have a chat. essentially it is your room or nothing.

2026-09-13 • via Nuitee
S
Sharon • solo_traveller • il
10
Pros:

מים זמינים כל הזמן. אחר הצהרים גם יין ועוגיות (בחלק מהימים). צוות אדיב ועוזר

2026-09-10 • via Nuitee
L
lara • solo_traveller • ca
6
2026-09-10 • via Nuitee
H
hugo • couple • us
9
Estuvimos muy contentos
Pros:

La ubicación

Cons:

El taxi que me consiguieron de regreso: muy grosero el chofer; no tengo su nombre, pero quizá lo ubiquen por la hora y la fecha;
La verdad, pésimo!

2026-09-09 • via Nuitee
M
Manuel • extended_group • es
8
Muy buena relación calidad y precio
Pros:

ubicación, desayuno, limpieza, trato personal

Cons:

El ruido del aire acondicionado

2026-09-06 • via Nuitee
D
Donte • couple • us
9
service was great staff was super helpful and accommodating
Pros:

the location was great near transportation and great restaurants

Cons:

n/a

2026-09-06 • via Nuitee
L
Liane Martins • solo_traveller • br
10
Minha estadia foi excelente, a localização é ótima.
Pros:

O café da manhã foi bem completo, tinha café, leite, iogurtes, sucos, frutas, ovos, bacon, pães e me atendeu perfeitamente, o salão acomodou os hóspedes e nenhum dia teve fila de espera para mesas. O atendimento do pessoal foi cordial e efeciente, tudo fresco e limpo. Na recepção disponibilizam agua gelada em garrafas e latinhas à vontade, sempre tem café, cookies, pipoca, e em alguns dias tinha vinho branco. Os atendentes da recepção foram simpáticos e prestativos, check in e checkout rapidamente efetuados e certamente voltarei a me hospedar neste mesmo endereço que fica no Flower District que apesar de movimentado com plantas nas calçadas a circulação não é prejudicada e é extremamente agradavel e seguro. No banheiro do quarto disponibilizam shampoo, condicionador e sabonete liquido em potes grandes portanto nem precisou reposição.

Cons:

Não tem frigobar no quarto mas tem cafeteira com alguns saches de café. Um dos elevadores quebrou por duas vezes mas foi rapidamente solucionado. O banheiro não tem box apenas cortina, nem banheira, então a água acaba saindo para fora molhando bastante o acesso à pia mas a agua escorre rapidamente e a camareira deixa tudo no lugar com a limpeza e a reposição de toalhas. O chuveiro foi dificil de fixar a altura mas funcionou no volume de água e temperatura. A TV funcionou mas o controle remoto estava dificil de funcionar corretamente talvez por recarga mas não pedi para trocar.

2026-09-03 • via Nuitee
C
César • couple • do
10
2026-09-02 • via Nuitee
C
Cristian • family_with_children • it
7
2026-09-02 • via Nuitee
X
xavier • solo_traveller • fr
3
Pros:

Rien à redire sur l'hôtel pendant le séjour mais j'ai eu la désagréable surprise de constater à mon retour que les frais ont été prélevés deux fois par l'hôtel et Booking. Depuis les deux se rejettent la balle et ne répondent pas à ma demande. A éviter si vous ne voulez pas être à découvert....

Cons:

Le double prélèvement et le manque de réponse !

2026-08-30 • via Nuitee
T
Tina • family_with_children • gr
5
2026-08-28 • via Nuitee
R
Robert • couple • us
3
Much better with the money I paid
Pros:

No comment

Cons:

Not comment

2026-08-26 • via Nuitee
T
Tina • family_with_children • gr
5
Pros:

The hotel is centrally located and is right next to a subway station. The room was kept clean throughout our stay.

Cons:

The room was quite small, and the beds, although advertised as double beds, were too narrow for two people to sleep comfortably. As we stayed for seven nights, the lack of space became particularly noticeable and made our stay less comfortable than expected. Τhe air conditioning was also a major drawback. It was very noisy and directed cold air straight onto one of the beds, causing significant discomfort for those sleeping there. Additionally, there was no refrigerator in the room, which was a significant inconvenience. Even having access to a bottle of cold water was impossible, something we would normally expect from a hotel room.

2026-08-24 • via Nuitee
D
DANIEL • family_with_children • es
7
2026-08-24 • via Nuitee
T
Tonia • extended_group • it
9
La città che non dorme mai
Pros:

Mi è piaciuto semplicemente tutto! Ottima la colazione, personale gentilissimo e posizione ottima

Cons:

La camera per 4 persone era piccola. Il secondo letto era posizionato attaccato al condizionatore per cui non l’abbiamo potuta accendere mai, altrimenti chi stava sul letto si sarebbe congelato

2026-08-23 • via Nuitee
T
Tracey • family_with_children • us
10
2026-08-23 • via Nuitee
Y
Yazid • family_with_children • fr
7
Bon hôtel près de Times square et très accueillant
Pros:

L emplacement, le petit déjeuner . Le personnel toujours disponible et aux petits soins avec nous tant à l accueil que lors du petit
Déjeuner … la responsable du restaurant adorable.
Près du métro

Cons:

La grève en bas de l immeuble … cela criait tout le temps (matin et soir). Chambre à rafraîchir avec la Clim à lancienne mais cela fonctionnait bien.

2026-08-23 • via Nuitee