Crowne Plaza Charleston by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (699 reviews)
4831 Tanger Outlet Boulevard , Charleston , us

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Uncomfortable beds
Poor cleanliness
High extra fees

Categories

Cleanliness
7.95
Multiple guests reported cleanliness issues, including a dead roach and a stain in the tub.
Service
8.95
Mixed reports on service, with some highlighting helpfulness while others experienced poor response to concerns.
Location
9.45
Consistently praised as a great location near shopping and attractions.
Room Quality
7.45
Complaints about uncomfortable beds and booking issues with room types.
Amenities
8.45
General satisfaction, though some issues with slow elevators and noise levels.
Value for Money
7.95
Concerns about high breakfast pricing and additional fees not initially disclosed.
Food and Beverage
6.95
Multiple negative comments about the quality of breakfast and service at the bar.
Overall Experience
8.45
Overall a good stay with multiple positive experiences despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:12

Property Description

Modern Rooms with Amenities
The air-conditioned rooms at Crowne Plaza North Charleston offer free Wi-Fi, premium cable TV, and a spacious work desk. Enjoy coffee and tea making facilities and a cozy seating area for relaxation.

Dining at Sweetgrass Restaurant & Porch
Indulge in all American meals with Southern cuisine at the hotel's restaurant for breakfast, lunch, and dinner. For quick bites, visit the on-site convenience store offering light meals and snacks.

Convenient Facilities and Services
Take advantage of the outdoor pool, 24-hour fitness center, laundry services, and dry cleaning facilities. Additionally, the hotel provides a gift shop, fax, and photocopying services for your convenience.

Book now for a relaxing stay just 6 miles from Charleston International Airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 699 reviews
Cleanliness: 7.95
Service: 8.95
Location: 9.45
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 6.95
Overall Experience: 8.45
D
Donna • couple • us
9
Pros:

Location and staff was great. The room was clean with plenty of towels and bath products.

Cons:

The bed pillows were kind of flat and uncomfortable, the beds were good. Room felt a little warm at night but otherwise great.

2026-07-02 • via Nuitee
S
Sondra • couple • us
9
The stay was excellent customer service was great
Pros:

The location

Cons:

Didn’t dislike anything

2026-06-29 • via Nuitee
H
Heather • family_with_children • us
10
2026-06-24 • via Nuitee
A
araina • couple • us
10
2026-06-23 • via Nuitee
R
Raine • solo_traveller • us
10
Pros:

We loved our room. The bathroom and shower was nice and big. Loved the hotels soap, shampoo and conditioner. Smelled so good and refreshing. Only thing was the water, took a bit to get hot and when it did, it got scolding hot. The hotel location was perfect. Right in front of the tanger outlets and close to the beach.

2026-06-22 • via Nuitee
S
ScarletKnight • solo_traveller • us
9
2026-06-22 • via Nuitee
D
Davis • solo_traveller • us
8
2026-06-21 • via Nuitee
C
Cornelius • solo_traveller • us
10
2026-06-19 • via Nuitee
E
Elena • couple • us
9
2026-06-15 • via Nuitee
K
Kelly • couple • us
1
Disappointing
Pros:

Location

Cons:

Very Rude older man that spoke to the children in a nasty manner (for laughing) while waiting on the room to get ready for a birthday addition (2 hours after room was said to be ready). If he had a real issue, he could address the parents standing there waiting. Each time we saw him when leaving the hotel he was complaining to someone about something. He was always walking around guests in the lobby mad. He has no professionalism and no customer service. I’m unsure what his role is but he should not be around the guests with such a negative attitude. This set the tone to our stay so we made sure to not be there as much as possible. Do not purchase added additions because it is not comfortable to wait in the lobby area with this employee hanging around.

2026-06-12 • via Nuitee
D
Daniel • solo_traveller • us
9
Pros:

Staff, good food, good coffee bar

Cons:

Room had a slight musty smell, felt old

2026-06-11 • via Nuitee
B
Bjoern Olav • solo_traveller • no
7
2026-06-11 • via Nuitee
S
Sandra • couple • us
8
Nice hotel with clean and spacious rooms. Breakfast was very good and staff was friendly and accomodating. The only ne
Pros:

Spacious rooms, very clean

Cons:

Very uncomfortable beds. Woke up with back pain every morning.

2026-06-09 • via Nuitee
G
Gregory • couple • us
10
2026-06-08 • via Nuitee
J
Jorge • couple • us
10
2026-06-07 • via Nuitee
A
Alysa • couple • us
9
Pros:

Everything was fine

2026-06-06 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-06-05 • via Nuitee
E
Erwin • couple • us
10
Great location from which to explore the Charleston area.
Pros:

Excellent service, great location, great breakfast & clean facility.

2026-06-04 • via Nuitee
A
Anna • couple • us
10
Pros:

Everything!

2026-06-03 • via Nuitee
L
Linda • solo_traveller • us
10
Pros:

The staff, rooms, resturant, pool, shuttle services and facility were excellent.

Cons:

Nothing

2026-06-01 • via Nuitee