Hilton Windhoek

Hotels
•
Hilton Hotels & Resorts
7.9 (1547 reviews)
Corner of Reverend Michael Scott Street & Sam Nujoma Drive , Windhoek , na

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Attentive and helpful staff (multiple mentions, management and Violet singled out)
Good breakfast (tasty and varied)
Strong location and ambience
Comfortable rooms in many stays
Skybar and hotel facilities praised
Management responsiveness and suite upgrades
Cons:
Inconsistent cleanliness (some reports of dirty carpets, bathrooms)
Value for money concerns (high rates, paid amenities/room not delivered)
Room quality/maintenance issues (aging hotel, damaged faucet, layout with no partition)
Limited in-room amenities/restocking (missing towels, no coffee, limited water)
Repetitive food offerings for some guests
Occasional poor restaurant/service experiences during initial stays

Categories

Cleanliness
7.2
Mixed reports: several guests praised very clean rooms and breakfast areas, but at least one review described carpets, shower and toilet as dirty and inconsistent housekeeping.
Service
9.7
Generally strong service with multiple mentions of attentive staff, helpful management (notably Violet) and suite upgrades; some isolated reports of unfriendly staff during a first stay that were later rectified by management.
Location
9.5
Multiple positive mentions of location and surroundings; guests highlighted convenience and ambience tied to the hotel's location.
Room Quality
6.8
Several issues reported: rooms described as ageing, maintenance problems (damaged faucet), unusual layouts (no partition between bed and bathroom), and at least one guest did not receive the paid private garden room.
Amenities
7
Mixed: some praise for facilities and the Skybar, but complaints about limited in-room supplies (missing towels, no coffee/restocking) and occasional broken items.
Value for Money
6
Noted as a weakness: several guests felt rates were high for the experience received (one guest explicitly cited paying a large sum yet missing promised amenities/room type).
Food and Beverage
8.2
Breakfast received strong praise for variety and taste, though some guests noted repetitive menus and poor restaurant service on one stay; overall F&B leans positive due to breakfast quality.
Overall Experience
8.8
Overall positive experiences for many guests, especially when management addressed issues and provided upgrades; however, some stays were marred by cleanliness, room or value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:04

Property Description

Luxurious Accommodation with Stunning Views

Rooftop Pool and Spa Retreat
Indulge in relaxation at the rooftop pool with breathtaking Windhoek views and unwind at the spa with countryside vistas during a rejuvenating massage experience.

Culinary Delights and Entertainment
Experience the culinary wonders at Ekipa Restaurant with live Namibian show cooking or savor a fine selection of wines and fresh Sushi at D’Vine Restaurant. Enjoy a variety of drinks and snacks at the bars overlooking the city.

Convenience and Accessibility
With 24-hour facilities including a fitness center and business center, explore nearby attractions like Zoo Park and the National Botanical Gardens. Only a short drive from Windhoek International Airport, book your stay at Hilton Windhoek for a truly unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WDH

Location

Guest Reviews

7.9
Based on 1547 reviews
Cleanliness: 7.2
Service: 9.7
Location: 9.5
Room Quality: 6.8
Amenities: 7
Value for Money: 6
Food and Beverage: 8.2
Overall Experience: 8.8
D
Dumbo • family_with_children • ao
10
Foi agradavel e funcionarios sempre muito simpáticos
Pros:

O pequeno almoço era bem agradavel e com muitas sugestões.

Cons:

Atendimento muito demorado no bar do terraço.

2026-08-29 • via Nuitee
O
orli • couple • il
9
2026-08-27 • via Nuitee
H
Henryk • couple • de
10
Pros:

Direkt im Zentrum

2026-08-27 • via Nuitee
M
Mannanah • family_with_children • na
5
Nothing special
Pros:

Location

Cons:

Cluster phobic

2026-08-27 • via Nuitee
G
Gregory • solo_traveller • fr
5
2026-08-26 • via Nuitee
G
geretha • extended_group • za
7
Beautiful Hotel but understand why the rating is so poor!
Pros:

The Executive Lounge!

Cons:

Front Desk Staff was Unprofessional and Clueless!

2026-08-24 • via Nuitee
E
Eduardo • couple • ao
7
Pros:

Great location

2026-08-23 • via Nuitee
G
Giorgia • couple • it
7
Siamo arrivati alle 10:30 dopo un volo intercontinentale. La camera era già pronta, ma ci hanno chiesto 80 € per il chec
Pros:

Stanza grande e buffet colazione e cena buono e con vasta scelta

Cons:

Poca cortesia disponibilità e sorrisi da parte del personale

2026-08-21 • via Nuitee
R
Rosie • couple • gb
10
A great start to a trip around Namibia
Pros:

The staff were extremely welcoming and helpful. The rooms were very comfortable. The food was delicious.

2026-08-20 • via Nuitee
K
Katrien • extended_group • be
8
Ligging en comfort
Pros:

Dit hotel was ons eerste hotel , als start van onze rondreis door Namibië. Zeker aan te raden voor 1 nacht. Ligt op wandelafstand van Europcar en winkelcentrum (water, koelbox, …).

2026-08-19 • via Nuitee
J
Jürgen • family_with_children • de
9
Alles wieder top
Pros:

Frühstück wie immer super

2026-08-18 • via Nuitee
G
George • family_with_children • gb
8
Pros:

Central location, perfect for first or last night of holiday.
Staff very helpful with locating lost luggage from airport

2026-08-18 • via Nuitee
J
Julien • solo_traveller • fr
7
Pros:

Emplacement, sky bar, parking, accès facile.

2026-08-17 • via Nuitee
A
Athi • solo_traveller • za
8
Pros:

The place

Cons:

Water in the morning liked warm

2026-08-15 • via Nuitee
F
Fridah • solo_traveller • ke
4
They punch below their weight. Poor customer service
Pros:

The location is ok and the facility is modern
The transport and transfer desk with Windhoek Airport offered perfect services and was very kind.

Cons:

They did not clean my room on day 2 despite so many calls and a complaint email. I even went to complain at the front desk. Eventually a duty manager arrived at 9 p.m and she was shocked to find my room like that. She upgraded me to a Deluxe.

They don't provide enough water in the room. Two bottles of 330 ML for 24 hours.

They have a smart TV but it's not connected to the internet. They prohibit customer to connect the TV using their phone internet. For a facility charging premium rate a smart TV should be a basic service


The breakfast was boring and not tasty.

2026-08-14 • via Nuitee
S
Sneh • extended_group • in
8
Pros:

There were hardly any vegetarian options in breakfast. Vegetarian spread needs to be added in breakfast.

Cons:

Everything other than breakfast was perfect.

2026-08-14 • via Nuitee
A
Ama • extended_group • fr
3
Cons:

The room was very dirty and there was broken glass on the floor

2026-08-13 • via Nuitee
S
Sneh • couple • in
7
2026-08-12 • via Nuitee
S
Sebastian • family_with_children • de
1
Pros:

Ausblick und Lage waren o.k.

Cons:

Nach einem wirklich schönen Urlaub durch ganz Namibia mit zahlreichen Lodges stellte sich das Hilton, was wir am Ende des Urlaubs zum Städtetrip ausklingen lassen wollten, zur Katastrophe heraus. Wir kamen an und hatten die Diplomaten Suite (85m2) mit 3 Personen (Tochter 15) für knapp 590€ gebucht. Am Desk wurde uns erklärt, dass es nur ein Doppelbett gibt. "Die Zustellbetten wären aus"
Die Arbeitsebene ist motiviert Probleme zu lösen, das Management hat komplett auf der Beschreibung bestanden und die Buchung mit Tochter einfach ignoriert. Sie wollte nicht helfen.
Wir hätten alles gerne rückgängig gemacht, nix bezahlen und wären woanders gerne untergekommen. Alles war ausgebucht. Blöd.
Am Ende haben wir von der engagierten Arbeitsebene (Housekeeping) eine zusätzliche Matratze bekommen.
Die Managerin hat sich um nix mehr gekümmert.
Also Fazit: Arbeitsebene motiviert und engagiert, Managerin fehl am Platz und nicht lösungsorientiert. Teilweise von Oben herab, bei einem Kunden, der eine Suite für 590€ pro Nacht bucht. ;(
Achso, Minibar muss man separat bestellen für eine Befüllung.
PS: Frühstück: Es sollte zu dem Zimmer ein Zugang zur Executive Lounge mit kleinem separatem Frühstück und nachmittags Snacks geben. Diese Lounge hat nur Nüsse und Kaffee. Alkohol erst ab 19.00 Uhr. Frühstück gab es gar nicht. Alles unten im Massenraum.
Na toll.
Am Ende nicht empfehlenswert. Lieber woanders!

2026-08-11 • via Nuitee
Y
Yvan • solo_traveller • be
3
Pros:

Komen er 10 jaar, ieder jaar. Investeren niet in infrastructuur onderhouden, personeel. Teren op de naam Hilton alleen.
Dit jaar, bij uitchecken plots mededeling dat als ik niet met Visa betaal, er een toeslag is. Ik zeg dat dit zomaar niet kan.
Strafste, zodra ik deze opmerking geef, zegt baliemedewerker, ok, we rekenen de toeslag niet aan.
Ik reageer, ah dus nog sterker, wie mondig is, hoeft toeslag niet te betalen. Dat is Hilton onwaardig, zo handelen tav klanten.
Ze stonden erbij als geslagen honden!
Conclusie: bad management. Ik ga nooit nog naar Hilton

Cons:

Ze onderhouden hun hotel niet fatsoenlijk

2026-08-10 • via Nuitee