Hilton Windhoek

Hotels
•
Hilton Hotels & Resorts
7.9 (1547 reviews)
Corner of Reverend Michael Scott Street & Sam Nujoma Drive , Windhoek , NA

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Attentive and helpful staff (multiple mentions, management and Violet singled out)
Good breakfast (tasty and varied)
Strong location and ambience
Comfortable rooms in many stays
Skybar and hotel facilities praised
Management responsiveness and suite upgrades
Cons:
Inconsistent cleanliness (some reports of dirty carpets, bathrooms)
Value for money concerns (high rates, paid amenities/room not delivered)
Room quality/maintenance issues (aging hotel, damaged faucet, layout with no partition)
Limited in-room amenities/restocking (missing towels, no coffee, limited water)
Repetitive food offerings for some guests
Occasional poor restaurant/service experiences during initial stays

Categories

Cleanliness
7.2
Mixed reports: several guests praised very clean rooms and breakfast areas, but at least one review described carpets, shower and toilet as dirty and inconsistent housekeeping.
Service
9.7
Generally strong service with multiple mentions of attentive staff, helpful management (notably Violet) and suite upgrades; some isolated reports of unfriendly staff during a first stay that were later rectified by management.
Location
9.5
Multiple positive mentions of location and surroundings; guests highlighted convenience and ambience tied to the hotel's location.
Room Quality
6.8
Several issues reported: rooms described as ageing, maintenance problems (damaged faucet), unusual layouts (no partition between bed and bathroom), and at least one guest did not receive the paid private garden room.
Amenities
7
Mixed: some praise for facilities and the Skybar, but complaints about limited in-room supplies (missing towels, no coffee/restocking) and occasional broken items.
Value for Money
6
Noted as a weakness: several guests felt rates were high for the experience received (one guest explicitly cited paying a large sum yet missing promised amenities/room type).
Food and Beverage
8.2
Breakfast received strong praise for variety and taste, though some guests noted repetitive menus and poor restaurant service on one stay; overall F&B leans positive due to breakfast quality.
Overall Experience
8.8
Overall positive experiences for many guests, especially when management addressed issues and provided upgrades; however, some stays were marred by cleanliness, room or value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 02:04

Property Description

Luxurious Accommodation with Stunning Views

Rooftop Pool and Spa Retreat
Indulge in relaxation at the rooftop pool with breathtaking Windhoek views and unwind at the spa with countryside vistas during a rejuvenating massage experience.

Culinary Delights and Entertainment
Experience the culinary wonders at Ekipa Restaurant with live Namibian show cooking or savor a fine selection of wines and fresh Sushi at D’Vine Restaurant. Enjoy a variety of drinks and snacks at the bars overlooking the city.

Convenience and Accessibility
With 24-hour facilities including a fitness center and business center, explore nearby attractions like Zoo Park and the National Botanical Gardens. Only a short drive from Windhoek International Airport, book your stay at Hilton Windhoek for a truly unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: WDH

Location

Guest Reviews

7.9
Based on 1547 reviews
Cleanliness: 7.2
Service: 9.7
Location: 9.5
Room Quality: 6.8
Amenities: 7
Value for Money: 6
Food and Beverage: 8.2
Overall Experience: 8.8
T
Thomas • solo_traveller • gb
6
2026-09-11 • via Nuitee
A
Arthur • solo_traveller • zw
9
2026-09-10 • via Nuitee
J
Jens • family_with_children • de
4
2026-09-08 • via Nuitee
A
Amadeus • couple • de
7
Zweckdienlich und zentral zu einem akzeptablen Preis. Toller Service!
Pros:

Zentral gelegen, unheimlich zuvorkommender Service bezüglich Late-checkout, Kofferaufbewahrung und Transferbuchung zum Flughafen.

Cons:

Alles ein bisschen angegriffen, eine vernünftige Türe vor der Toilette wäre schön.

2026-09-07 • via Nuitee
C
Claire • solo_traveller • za
10
2026-09-06 • via Nuitee
R
Radu Constantin • family_with_children • ro
7
2026-09-04 • via Nuitee
A
Anesu • couple • zw
5
2026-09-04 • via Nuitee
R
Ramira • family_with_children • ao
6
Razoável
Pros:

A localização

Cons:

Tivemos um incidente no bar da piscina. A funcionária recusou nos atender por estarmos com o nosso filho de 5 anos. Fizemos uma reclamação. No entanto foi bastante desagradável e desrespeitoso

2026-09-04 • via Nuitee
P
Petra • solo_traveller • ch
8
2026-09-03 • via Nuitee
L
Lezel • solo_traveller • za
7
Pros:

The hotel has great facilities, and the breakfast buffet was excellent with a good variety of options. The bathroom and entrance/closet area in the room were also well maintained.

Cons:

Unfortunately, the bedroom itself felt quite dated. The furnishings and décor are outdated and showing noticeable wear, which takes away from the overall experience. With some refurbishment, the rooms could better match the quality of the hotel’s facilities and service.

2026-08-31 • via Nuitee
H
Hambeleleni • couple • na
8
2026-08-30 • via Nuitee
S
Sofia • family_with_children • gr
7
2026-08-30 • via Nuitee
D
Dumbo • family_with_children • ao
10
Foi agradavel e funcionarios sempre muito simpáticos
Pros:

O pequeno almoço era bem agradavel e com muitas sugestões.

Cons:

Atendimento muito demorado no bar do terraço.

2026-08-29 • via Nuitee
H
Henryk • couple • de
10
Pros:

Direkt im Zentrum

2026-08-27 • via Nuitee
M
Mannanah • family_with_children • na
5
Nothing special
Pros:

Location

Cons:

Cluster phobic

2026-08-27 • via Nuitee
O
orli • couple • il
9
2026-08-27 • via Nuitee
G
Gregory • solo_traveller • fr
5
2026-08-26 • via Nuitee
G
geretha • extended_group • za
7
Beautiful Hotel but understand why the rating is so poor!
Pros:

The Executive Lounge!

Cons:

Front Desk Staff was Unprofessional and Clueless!

2026-08-24 • via Nuitee
E
Eduardo • couple • ao
7
Pros:

Great location

2026-08-23 • via Nuitee
G
Giorgia • couple • it
7
Siamo arrivati alle 10:30 dopo un volo intercontinentale. La camera era già pronta, ma ci hanno chiesto 80 € per il chec
Pros:

Stanza grande e buffet colazione e cena buono e con vasta scelta

Cons:

Poca cortesia disponibilità e sorrisi da parte del personale

2026-08-21 • via Nuitee