Facilities

Meeting rooms
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Friendly staff
Comfortable rooms
Outstanding cleanliness
Cons:
High price
Inconsistent cleaning
Parking fees
Room view issues

Categories

Cleanliness
7.73
Several reviews noted inconsistent cleaning, with some highlighting excellent cleanliness while one mentioned issues with the regularity of room cleaning.
Service
9.2
The service was frequently praised, especially the friendliness and professionalism of the staff, indicating a strong positive sentiment.
Location
8.74
The location received positive remarks for its proximity to key attractions, though there were mentions of view issues from specific rooms.
Room Quality
8.19
Rooms were generally described as elegant and comfortable, despite some concerns about specific issues with room orientation.
Amenities
8.22
Amenities are viewed positively, although the parking fee was deemed excessive by some guests.
Value for Money
7.68
The price was frequently criticized as too expensive, affecting the perceived value for money.
Food and Beverage
8.73
Some reviews indicated satisfaction with the food quality during the stay, highlighting it as a strong point.
Overall Experience
8.7
The general sentiment across reviews speaks to a positive experience, often noting the likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:11

Property Description

Discover unparalleled luxury at Makkah Clock Royal Tower, A Fairmont Hotel, nestled in the heart of Makkah, just steps away from iconic landmarks.

Indulge in Exceptional Dining
Savor the flavors of the world at Atyaf, one of our 10 exquisite restaurants. With 24-hour room service and a charming coffee shop, culinary delights are always just a call away.

Unmatched Comfort & Design
Relax in one of our 1,650 stylishly decorated guestrooms, featuring Select Comfort beds, luxurious baths with rainfall showerheads, and modern amenities like LCD televisions to ensure a restful stay.

State-of-the-Art Facilities
Whether planning a business conference or a family getaway, our expansive 21,000 square feet of flexible meeting space and a fully-equipped health club provide everything you need for a successful event or a rejuvenating retreat.

Book your stay today for an unforgettable escape in Makkah!

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JED

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 20000 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 8.7
R
Relax65688433881 • Family
10
Housekeeping cleaning service
Pros:

Housing keeping was amazing everything was on time and accurate !!!!! We stayed 6 night

Bedroom and bathroom they really clean it well specially bathroom they did great job all essential was on point ….

Number room was 1708

Nejamuddin and his team !!!! Khokon and farid

2026-07-18 • via Tripadvisor
3
334oguzh • Family
10
Housekeeping cleaning sarvice
Pros:

My staying Fairmont hotel room 1733 housekeeping cleaning was outstanding bedrooms & bathroom cleaning was excellent housecleaning was very friendly thanks to supervisor nejam uddin and his team forid

2026-07-18 • via Tripadvisor
A
Ali • solo_traveller • sa
8
2026-07-18 • via Nuitee
I
Ibrahim • family_with_children • be
9
2026-07-18 • via Nuitee
فاطمه • couple • sa
5
Cons:

البوفيه صغير

2026-07-18 • via Nuitee
A
Aladdin • family_with_children • ae
10
2026-07-18 • via Nuitee
T
Tahmidul • family_with_children • gb
10
Pros:

Service was great!

Cons:

Nothing

2026-07-18 • via Nuitee
N
Nazih • solo_traveller • lb
10
Pros:

Convenience, clean, responsive and food was amazing

2026-07-18 • via Nuitee
A
ALI • couple • sa
1
2026-07-18 • via Nuitee
M
Mohammad • extended_group • sa
10
2026-07-18 • via Nuitee
أحمد بن سالم • couple • sa
10
2026-07-18 • via Nuitee
F
Firas A.S • solo_traveller • ae
10
Solo Trip for Umrah.
Pros:

Everything was outstanding, especially the location , staff , breakfast, and the Comfort. , fast wifi.

Cons:

Nothing . Only if they can enhance the process of check in , I think need more staff

2026-07-18 • via Nuitee
A
abdullah • couple • sa
5
2026-07-18 • via Nuitee
A
Abdulaziz • couple • qa
10
2026-07-18 • via Nuitee
S
Selami • couple • tr
5
Bidaha asla odayı görmeden kiralama yapmam hayal kırıklığı.
Pros:

Çeşitli ve hızlı

Cons:

Odanın konumu ve daha önceden bilgi verilmemiş olması sürpriz köşe başı dar ve kullanışlı değil

2026-07-18 • via Nuitee
A
Asmaa • couple • ae
10
2026-07-18 • via Nuitee
T
Thierno Amadou • couple • gn
10
C’était magnifique et très agréable.
Pros:

Le respect et la disponibilité du personnel.

Cons:

Le racisme d’autres résidents.

2026-07-18 • via Nuitee
M
Muhammad • family_with_children • pk
10
Exceptional
Pros:

Excellent

Cons:

Nothing to dislike

2026-07-18 • via Nuitee
H
Hasan • solo_traveller • bh
9
2026-07-18 • via Nuitee
M
Mohammed • couple • kw
10
شكرا للموظف سعد في الاستقبال كان جدا جدا متعلون
Pros:

المكان والنظافة

Cons:

السعر

2026-07-18 • via Nuitee