Holiday Inn Express Hartford-Newington by IHG

Hotels
•
Holiday Inn Express
8.4 (481 reviews)
2553 Berlin Turnpike , Newington , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and friendly
Nice breakfast options
Friendly staff
Cons:
Issues with room cleanliness
Extra charge confusion
Lack of communication at check-in

Categories

Cleanliness
7.4
Many reviews mentioned cleanliness positively, but there were significant complaints regarding dirty rooms.
Service
8.9
The staff were found to be friendly and helpful, though issues were noted with responsiveness.
Location
8.9
Multiple reviews indicated ease of access and convenience of the hotel's location, particularly for travelers.
Room Quality
8.2
Rooms were described as comfortable but had isolated complaints regarding noise and accessibility.
Amenities
8.9
Guests enjoyed the gym and pool, alongside the breakfast quality.
Value for Money
7.9
While some perceived value positively, there were complaints regarding extra charges and inconsistencies.
Food and Beverage
8.4
Breakfast options were mostly praised, with a few suggestions for improvement.
Overall Experience
8.6
A mix of positive and negative experiences led to a solid, though not exceptional, overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:15

Property Description

Convenient Location and Modern Comforts

Indoor Pool and Complimentary Breakfast

Fitness Center and Business Services

Experience comfort and convenience at Holiday Inn Express Newington. Indulge in our indoor pool, complimentary breakfast, and free Wi-Fi. Stay productive with our fitness and business centers, while enjoying the convenience of Interstate access. Book now for a relaxing stay near Hartford attractions.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 481 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.9
Room Quality: 8.2
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.6
E
Elsie • couple • us
10
2026-05-10 • via Nuitee
B
Brad • couple • us
8
2026-05-09 • via Nuitee
F
Family • couple • us
10
Exhausted and disappointed.
Pros:

The facility and staff was wonderful.

Cons:

It was understaffed for the night. There was only one employee and there were young teens running the halls, shouting, screaming, slamming doors, and running the steps(next to our room). We and another guest came into the hall and spoke to them 3 different times. We tried to call the front desk, but got no answer. My husband walked down and said the single employee was checking in a line of guests and said he could see them on the camera, but wasn't able to leave his position. This started when we tried to go to sleep at 9:30 pm after an 8 hour drive. We could also hear them through the ceiling and our room shook from them carrying on above us. It continued until after 1:30am. We were going to stay another night, but we're not willing to waste money on another sleepless night. It seems there was a cheer/dance competition in town and these guests were competitors. I have no clue where their parents or coaches were, but they were not being supervised. We were in town for our son's final collegiate track meet at CCS and were really excited to visit a new place. Instead, we packed our bags and drove the 8 hours back home following the meet. We were so disappointed.

2026-05-03 • via Nuitee
E
Erica • couple • us
8
2026-05-03 • via Nuitee
K
kurt • couple • us
9
2026-04-29 • via Nuitee
C
Cindy • couple • us
8
2026-04-26 • via Nuitee
J
Jyesha • solo_traveller • us
8
Pros:

Everything and on the strip for multiple places to eat and target and Walmart close by. Daily breakfast. Spacious and clean rooms.

Cons:

The pool could be better kept. Water was green which signals algae.

2026-04-22 • via Nuitee
K
Kristen • extended_group • us
10
2026-04-21 • via Nuitee
C
Castelan • family_with_children • us
9
2026-04-19 • via Nuitee
R
Richard • solo_traveller • us
5
Met my needs adequately
Pros:

Breakfast was good and the room/bed were comfortable.

Cons:

Poor sound insolation in walls. Could hear conversations in the adjoining room. Also could hear pool area from across hall and down 3 rooms. Never quiet.

2026-04-19 • via Nuitee
M
Michelle • solo_traveller • ie
8
Good location to CCSU and Mall, would stay again
Pros:

It was spotless and the room was very spacious and comfortable and good breakfast, little gym which I used, there was a good vibe as there were families staying there.

Cons:

On arrival I was a bit nervous entering the property as It didn’t feel like a very safe location as time went on I felt better when I seen some families the next morning.

I stayed in room 115 it was such a lovely room but so noisy above me and out in the car park.

I could not walk anywhere, I was visiting from Ireland and I had to get an Uber everywhere I struggled with this as I like to walk. I know that can’t be helped.

2026-04-14 • via Nuitee
R
Ramos • solo_traveller • us
10
Pros:

Todo, la habitación muy comoda muy limpio y muy amable las personas del hobby

2026-04-13 • via Nuitee
M
Mathis • solo_traveller • us
9
Good sleep very quiet and the room was just what I needed
Pros:

Very clean and modern

Cons:

Long walk to room, lol

2026-04-13 • via Nuitee
M
Miranda • family_with_children • us
8
2026-04-09 • via Nuitee
P
Pradel • couple • br
9
Repetiria.
Pros:

Confortável e limpo.

Cons:

Em 2 das 4 noites não havia toalhas de banho no quarto. Em 1 das noites o recepcionista disse que nada podia fazer porque o room service tinha encerrado às 2 da tarde, o que considero inadmissível. Outro dia o funcionário prontamente providenciou toalhas.

2026-04-08 • via Nuitee
H
Hendrik • family_with_children • us
9
Slept like a baby. Good spot.
Pros:

Good Location. Late check-in. Nice front desk staff. Hot Tea! Comfortable beds. Great shower.

Cons:

Nothing.

2026-04-07 • via Nuitee
G
Ganesh • family_with_children • us
10
2026-04-06 • via Nuitee
T
Tammy • family_with_children • us
9
Relaxinf
Pros:

Heated pool

2026-04-05 • via Nuitee
K
Keichla • family_with_children • pr
10
2026-03-31 • via Nuitee
I
Iris • family_with_children • us
5
2026-03-31 • via Nuitee