Hotel & Suites Real del Lago

Hotels
8.4 (1777 reviews)
Sindicato de Salubridad, 209. Colonia Lopez Mateos , Villahermosa , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Service delays during breakfast

Categories

Cleanliness
7.68
Reported issues like finding a cockroach in the bed indicate cleanliness concerns.
Service
9.15
Overall positive sentiments about staff's friendliness and professionalism, although there were mentions of delays at the restaurant.
Location
9.19
Consistently praised for its good location.
Room Quality
8.14
Generally positive comments about room comfort, although some noted firmness of mattresses.
Amenities
8.67
Amenities were appreciated, including the pool and breakfast options, despite some criticisms.
Value for Money
8.13
Generally good value stated but some concerns over additional charges for children's breakfast.
Food and Beverage
7.68
Mixed sentiments regarding breakfast service and options available.
Overall Experience
8.55
Overall satisfaction expressed, with some minor issues identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:40

Property Description

Luxurious Accommodations with Stunning Views
Hotel & Suites Real del Lago features air-conditioned rooms with free Wi-Fi and a rooftop pool overlooking Villahermosa and Las Ilusiones Lagoon. Enjoy the panoramic views from your room, equipped with modern amenities like cable TV and a coffee machine.

Culinary Delights and Convenience
Indulge in regional and international cuisine at La Floresta bar-restaurant or opt for the convenience of room service.

Prime Location and Easy Access
Conveniently located near La Venta Museum-Park, our hotel offers free private parking and easy access to Central Villahermosa and the airport. Explore the city with a short walk to the bus station.

Book now for a memorable stay at Hotel & Suites Real del Lago!

Important information:

When traveling with pets, please note that an extra charge of $ 300.00 per stay, rent of $ 130.00 per pet, per night and a damage deposit of $ 500.00 applies.

Please note only dogs and cats with a maximum weight of 15 kg and a maximum number of 2 pets per room is allowed.

Children between 12 years and above will be charged as adults at this property.

Airport transfer with additional costPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 270 per person per night when using an existing bed.
    People no matter the age stay for MXN 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1777 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.55
C
Carlos Fernando • solo_traveller • mx
10
Pros:

Excelente!

2026-08-07 • via Nuitee
B
Benny • family_with_children • il
6
בינוני מינוס
Pros:

חדרים גדולים

Cons:

אין ציוד במטבח, המזגנים מאוד ישנים ורועשים, ארוחת הבוקר ממש דלה

2026-08-07 • via Nuitee
I
Ingrid SAngel • solo_traveller • mx
9
2026-08-06 • via Nuitee
R
Rosaen De Jesus • family_with_children • mx
1
El peor lugar en el que me he hospedado en familia
Pros:

No me gustó nada

Cons:

Nada me gustó, pésimo servicio, pésima las habitaciones, muy viejas y descuidadas y los alimentos de muy mala calidad y te limitan a muchas cosas, según era buffet y decían que ya no tenían productos.

2026-08-04 • via Nuitee
J
Javito • solo_traveller • mx
10
Pros:

lo super recomiendo

2026-08-03 • via Nuitee
G
GUSTAVO ENRIQUE • solo_traveller • mx
7
viajaba a cancun y pare a descansar en villahermosa
Pros:

el hotel esta limpio, pero no es bonito. lo elegi porque aceptan mascotas y viajaba con una perrita, y la comida se me hizo buena, pero algo caro

Cons:

el hotel no se me hizo bonito

2026-08-03 • via Nuitee
P
Patsy • solo_traveller • mx
10
2026-08-03 • via Nuitee
J
Jelle • solo_traveller • nl
3
Boek geen ontbijt.
Pros:

Het personeel is erg vriendelijk.

Cons:

Wij hebben bij Booking geboekt inclusief ontbijt, maar werden bij aankomst gevraagd voor de kinderen bij te betalen voor hun ontbijt. Dat voelt oneerlijk.

2026-08-02 • via Nuitee
E
Esaú • solo_traveller • mx
10
2026-08-02 • via Nuitee
O
Oscar • solo_traveller • mx
9
2026-08-02 • via Nuitee
F
Fdo. Morales • solo_traveller • mx
7
no es lo que esperaba
Pros:

las camas

Cons:

la atención del personal, nada amables en la recepción

2026-07-24 • via Nuitee
D
duran pliego • solo_traveller • mx
8
Pros:

La recamara

Cons:

No dan colcha, falta variedad de desayuno buffet

2026-07-24 • via Nuitee
J
JASMIN ALEJANDRINNI • family_with_children • mx
5
CLIMAS VIEJO, RUIDOSOS, ALBERCA PESIMA
Cons:

LOS CLIMAS DE LA SUITE DEBERÍAN DE CAMBIARLOS HACEN UN RUIDO QUE ES IMPOSIBLE DORMIR, SON DEMASIADO VIEJOOOSSS, LA ALBERCA CON MOHO A LAS ORILLAS, EL AGUA CON MAL OLOR, NO ESTABA LLENA, ESTABA SUCIA EL AGUA

2026-07-24 • via Nuitee
H
Hui • couple • mx
8
2026-07-24 • via Nuitee
M
Mónica E. • family_with_children • mx
8
Gracias
Pros:

Bueno

Cons:

La vista a la avenida

2026-07-23 • via Nuitee
K
KARINA LILIANA • family_with_children • mx
10
Estancia placentera
Pros:

Buena ubicación, comodas habitaciones, hay piscina y cuentan con un excelente servicio

2026-07-23 • via Nuitee
G
Gomez • family_with_children • us
9
2026-07-22 • via Nuitee
N
Nicolás • solo_traveller • mx
8
2026-07-22 • via Nuitee
A
Alicia Del Carmen • solo_traveller • mx
10
Pros:

Bien todo

Cons:

Solo ver los platos en el suelo de las personas q piden comida a la habitacion y un hueso tirado en el suelo

2026-07-20 • via Nuitee
J
Joel • extended_group • mx
5
Para una noche
Pros:

Ubicación

Cons:

No me resolvieron lo de la facturación. Mencionan que ustedes Booking son los responsables y ustedes que ellos

2026-07-20 • via Nuitee