Hotel & Suites Real del Lago

Hotels
8.4 (1667 reviews)
Sindicato de Salubridad, 209. Colonia Lopez Mateos , Villahermosa , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Service delays during breakfast

Categories

Cleanliness
7.68
Reported issues like finding a cockroach in the bed indicate cleanliness concerns.
Service
9.15
Overall positive sentiments about staff's friendliness and professionalism, although there were mentions of delays at the restaurant.
Location
9.19
Consistently praised for its good location.
Room Quality
8.14
Generally positive comments about room comfort, although some noted firmness of mattresses.
Amenities
8.67
Amenities were appreciated, including the pool and breakfast options, despite some criticisms.
Value for Money
8.13
Generally good value stated but some concerns over additional charges for children's breakfast.
Food and Beverage
7.68
Mixed sentiments regarding breakfast service and options available.
Overall Experience
8.55
Overall satisfaction expressed, with some minor issues identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:40

Property Description

Luxurious Accommodations with Stunning Views
Hotel & Suites Real del Lago features air-conditioned rooms with free Wi-Fi and a rooftop pool overlooking Villahermosa and Las Ilusiones Lagoon. Enjoy the panoramic views from your room, equipped with modern amenities like cable TV and a coffee machine.

Culinary Delights and Convenience
Indulge in regional and international cuisine at La Floresta bar-restaurant or opt for the convenience of room service.

Prime Location and Easy Access
Conveniently located near La Venta Museum-Park, our hotel offers free private parking and easy access to Central Villahermosa and the airport. Explore the city with a short walk to the bus station.

Book now for a memorable stay at Hotel & Suites Real del Lago!

Important information:

When traveling with pets, please note that an extra charge of $ 300.00 per stay, rent of $ 130.00 per pet, per night and a damage deposit of $ 500.00 applies.

Please note only dogs and cats with a maximum weight of 15 kg and a maximum number of 2 pets per room is allowed.

Children between 12 years and above will be charged as adults at this property.

Airport transfer with additional costPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 270 per person per night when using an existing bed.
    People no matter the age stay for MXN 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1667 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.55
R
ramos • solo_traveller • mx
8
2026-03-28 • via Nuitee
J
Judith Izel • extended_group • mx
8
2026-03-28 • via Nuitee
P
Petra • extended_group • de
4
Pros:

Sehr nettes engagiertes Personal

2026-03-27 • via Nuitee
R
Rocio • family_with_children • mx
10
El primer hotel que recomiendo💯💯💯💯❗
Pros:

La cama super cómoda!, limpieza, buena atención , el desayuno muy rico👍👍
Linda, habitación!, aire sin ruido, el agua del baño con buena presión y agua caliente! Lo recomiendo, 10 de 10!!!😊😊😊😊

Cons:

Todo me gustó!!!!!! 💯

2026-03-26 • via Nuitee
D
Daniel • solo_traveller • mx
10
2026-03-25 • via Nuitee
R
rene • solo_traveller • mx
8
2026-03-24 • via Nuitee
V
VICTOR • couple • mx
10
2026-03-23 • via Nuitee
H
Hui • couple • mx
8
2026-03-20 • via Nuitee
D
Denise • family_with_children • mx
9
2026-03-19 • via Nuitee
H
Hui • couple • mx
10
2026-03-19 • via Nuitee
H
Hui • couple • mx
10
2026-03-18 • via Nuitee
A
Andrew • family_with_children • gb
8
Pros:

The room was spacious, the bed comfortable and the shower was excellent. The staff were really helpful.
Convenient for the Parque de la Venta.

Cons:

The location was a bit cut off by busy roads. The breakfast was a bit basic. The design of the hotel meant that noise from the hallways echoed around, especially noticeable when there was a large family group with lots of children.

2026-03-16 • via Nuitee
P
Paulino • family_with_children • mx
10
2026-03-15 • via Nuitee
D
Diaz • family_with_children • mx
10
Pros:

su vista bonita

Cons:

Su shampoo en el baño

2026-03-14 • via Nuitee
S
Samuel Gilberto • family_with_children • mx
9
Pros:

Habitación chica pero cómoda. Desayuno muy sabroso. Personal atento

Cons:

Fallo el control del clima. Tuvieron que programar otro y eso demoró un poco

2026-03-11 • via Nuitee
M
Moises • family_with_children • mx
9
Pros:

Me gusta estar ahí por la profundidad de la alberca para mí hijo de 5 años

Cons:

Todo bien

2026-03-09 • via Nuitee
C
Cano • extended_group • mx
9
MUY RECOMENDABLE
Pros:

LAS INSTALACONES Y EL TRATO DE PERSONAL

Cons:

EL BUFETTE ES MUY PEQUEÑO Y POCO VARIADO

2026-03-03 • via Nuitee
H
Hilda • family_with_children • mx
10
Pros:

La comida, la atención y por superstición supuesto la alberca...

Cons:

No es que no me gustara, creo sería buena idea poner cubierta a la alberca

2026-03-02 • via Nuitee
J
José Luis • family_with_children • mx
9
2026-03-02 • via Nuitee
A
Alvaro Manuel • family_with_children • mx
8
2026-03-01 • via Nuitee