Hotel & Suites Real del Lago

Hotels
8.4 (1830 reviews)
Sindicato de Salubridad, 209. Colonia Lopez Mateos , Villahermosa , MX

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Service delays during breakfast

Categories

Cleanliness
7.68
Reported issues like finding a cockroach in the bed indicate cleanliness concerns.
Service
9.15
Overall positive sentiments about staff's friendliness and professionalism, although there were mentions of delays at the restaurant.
Location
9.19
Consistently praised for its good location.
Room Quality
8.14
Generally positive comments about room comfort, although some noted firmness of mattresses.
Amenities
8.67
Amenities were appreciated, including the pool and breakfast options, despite some criticisms.
Value for Money
8.13
Generally good value stated but some concerns over additional charges for children's breakfast.
Food and Beverage
7.68
Mixed sentiments regarding breakfast service and options available.
Overall Experience
8.55
Overall satisfaction expressed, with some minor issues identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:40

Property Description

Luxurious Accommodations with Stunning Views
Hotel & Suites Real del Lago features air-conditioned rooms with free Wi-Fi and a rooftop pool overlooking Villahermosa and Las Ilusiones Lagoon. Enjoy the panoramic views from your room, equipped with modern amenities like cable TV and a coffee machine.

Culinary Delights and Convenience
Indulge in regional and international cuisine at La Floresta bar-restaurant or opt for the convenience of room service.

Prime Location and Easy Access
Conveniently located near La Venta Museum-Park, our hotel offers free private parking and easy access to Central Villahermosa and the airport. Explore the city with a short walk to the bus station.

Book now for a memorable stay at Hotel & Suites Real del Lago!

Important information:

When traveling with pets, please note that an extra charge of $ 300.00 per stay, rent of $ 130.00 per pet, per night and a damage deposit of $ 500.00 applies.

Please note only dogs and cats with a maximum weight of 15 kg and a maximum number of 2 pets per room is allowed.

Children between 12 years and above will be charged as adults at this property.

Airport transfer with additional costPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Location

Guest Reviews

8.4
Based on 1830 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.55
B
Bruce • family_with_children • mx
1
Mal servicio de recepción
Cons:

La habitación 204 que me asignaron no puede uno descansar ahy pasan muchos carros toda la noche pedí el cambio pero jamás me regreso la llamada recepción

2026-10-23 • via Nuitee
B
Bruce • family_with_children • mx
1
2026-10-23 • via Nuitee
R
Restrepo • family_with_children • co
8
2026-10-21 • via Nuitee
H
Hui • couple • mx
6
2026-10-19 • via Nuitee
O
Omar • family_with_children • mx
9
bien relación precio confort
Pros:

las habitaciones son limpias, la cama y almohada son confortables, la televisión y señal de cable están bien, así como el mini Split, hay cafetera con un sobre de café de Coatepec

Cons:

a lado de la habitación que me toco hay un clima de ventana que, si hace algo de ruido y si se escucha bastante en la habitación, fuera de eso todo ok

2026-10-12 • via Nuitee
R
RICARDO • solo_traveller • mx
9
Pros:

La limpieza y la cercanía.

Cons:

Pocas mesas en el desayuno.

2026-10-12 • via Nuitee
B
Bernhard • solo_traveller • cl
10
2026-10-11 • via Nuitee
H
Hui • couple • mx
9
2026-10-11 • via Nuitee
J
Jesus • extended_group • mx
10
Pros:

Servicio excelente en todos aspectos

Cons:

Todo en orden

2026-10-11 • via Nuitee
H
Hui • couple • mx
9
2026-10-10 • via Nuitee
C
Chaves de la cruz • solo_traveller • mx
8
Pros:

La vista

Cons:

Atención dela administracion

2026-10-09 • via Nuitee
M
Mónica • solo_traveller • mx
10
2026-10-07 • via Nuitee
A
Adolfo • couple • mx
1
muy malo este hotel no se que les paso
Pros:

los alimentos había un grupo de estudiantes como 50 con todo y maestros y a la hora de desayunar se aborazaron con los alientos y hay que esperar como media hora para poder desayunar

Cons:

solicite una reserva por medio de ustedes con un precio y resulta que al llegar e la cambiaron por una mas cara y no se vale , este hotel debe de respetar lo solicitado por medio de ustedes

2026-10-07 • via Nuitee
C
Chiquito Aguilar • solo_traveller • mx
9
Pros:

El restaurante, la verdad es muy rico 😋.

Cons:

El hotel está muy bien, el problema no es el hotel, es un poco la ubicación y llegar a el y los pasos a desnivel dificultan el acceso y la salida pero por lo demás es excelente el servicio la atención, la comida y el restaurante muchas gracias.

2026-10-07 • via Nuitee
A
Adrián Alessandro • solo_traveller • mx
10
2026-09-18 • via Nuitee
J
Jared • solo_traveller • mx
9
Pros:

La comodidad de las habitaciones, muy limpio y el personal muy amable, estacionamiento amplio.

Cons:

Que las habitaciones no tengan plancha

2026-09-18 • via Nuitee
F
Francisco Javier • solo_traveller • mx
10
Pros:

La habitación muy limpia y confortable

2026-09-17 • via Nuitee
R
RICARDO • solo_traveller • mx
8
Pros:

El precio y la amabilidad del personal.

Cons:

Muy poco menú en el desayuno.

2026-09-16 • via Nuitee
M
MIGUEL ANGEL • family_with_children • mx
10
2026-09-15 • via Nuitee
D
Daniela • couple • mx
9
Cerca de la venta
Pros:

Personal amable y cerca de la venta

Cons:

Al llegar el cuarto tenía un olor medio raro, pero se disipó después

2026-09-12 • via Nuitee