Hotel & Suites Real del Lago

Hotels
8.4 (1649 reviews)
Sindicato de Salubridad, 209. Colonia Lopez Mateos , Villahermosa , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Service delays during breakfast

Categories

Cleanliness
7.68
Reported issues like finding a cockroach in the bed indicate cleanliness concerns.
Service
9.15
Overall positive sentiments about staff's friendliness and professionalism, although there were mentions of delays at the restaurant.
Location
9.19
Consistently praised for its good location.
Room Quality
8.14
Generally positive comments about room comfort, although some noted firmness of mattresses.
Amenities
8.67
Amenities were appreciated, including the pool and breakfast options, despite some criticisms.
Value for Money
8.13
Generally good value stated but some concerns over additional charges for children's breakfast.
Food and Beverage
7.68
Mixed sentiments regarding breakfast service and options available.
Overall Experience
8.55
Overall satisfaction expressed, with some minor issues identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:40

Property Description

Luxurious Accommodations with Stunning Views
Hotel & Suites Real del Lago features air-conditioned rooms with free Wi-Fi and a rooftop pool overlooking Villahermosa and Las Ilusiones Lagoon. Enjoy the panoramic views from your room, equipped with modern amenities like cable TV and a coffee machine.

Culinary Delights and Convenience
Indulge in regional and international cuisine at La Floresta bar-restaurant or opt for the convenience of room service.

Prime Location and Easy Access
Conveniently located near La Venta Museum-Park, our hotel offers free private parking and easy access to Central Villahermosa and the airport. Explore the city with a short walk to the bus station.

Book now for a memorable stay at Hotel & Suites Real del Lago!

Important information:

When traveling with pets, please note that an extra charge of $ 300.00 per stay, rent of $ 130.00 per pet, per night and a damage deposit of $ 500.00 applies.

Please note only dogs and cats with a maximum weight of 15 kg and a maximum number of 2 pets per room is allowed.

Children between 12 years and above will be charged as adults at this property.

Airport transfer with additional costPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 270 per person per night when using an existing bed.
    People no matter the age stay for MXN 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1649 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.55
H
Hernandez • family_with_children • mx
9
2026-02-13 • via Nuitee
A
Alvarado Valencia • family_with_children • mx
9
2026-02-13 • via Nuitee
A
Arturo • family_with_children • mx
9
Pros:

Muy cómodo

Cons:

La ubicación es complicado llegar desde la avenida principal

2026-02-13 • via Nuitee
A
Andrés • family_with_children • mx
10
2026-02-12 • via Nuitee
A
Andrés • family_with_children • mx
10
Pros:

Un hotel tranquilo no había ruido excelentes vistas por la tarde

Cons:

En el área de venta de productos no tienen mucho que ofrecer

2026-02-12 • via Nuitee
D
Daniel • extended_group • mx
10
2026-02-10 • via Nuitee
A
Abel Ezequiel • couple • ca
1
Pros:

Breakfast

Cons:

Everything. A lot of noise you can hear from people outside your room specially at night time and we couldn’t sleep. The bed and pillows were very uncomfortable.

2026-02-10 • via Nuitee
J
Jaime • family_with_children • us
4
Convenient, but noisy and disruptive
Pros:

Convenient location near the ADO bus station, good hot water pressure, and a nice view of the lagoon.

Cons:

Booking/payment confusion that required resolving at the front desk after the first night of my two-night stay. Floor cleaning could have been better, the Do Not Disturb sign was ignored, and there was significant noise from staff, guests, and the rooftop pool late at night, along with constant equipment humming.

2026-02-09 • via Nuitee
B
Ben • couple • nl
8
Prima hotel voor die prijs.
Pros:

Prima bed en douche. Koffiefaciliteiten en water op de verdieping.

Cons:

Ontbijt redelijk. Buiten yoghurt en fruit was er alleen mexicaans ontbijt. Brood moet je voor bijbetalen.
Onze kamer was aan de wegzijde en je hoort het verkeer wel goed maar wij zijn makkelijke slapers en hadden er geen last van.

2026-02-09 • via Nuitee
E
Escalante González • family_with_children • mx
10
2026-02-08 • via Nuitee
C
Carlos Esmelin • family_with_children • mx
8
Pros:

La alberca

Cons:

La habitación no es comodo

2026-01-31 • via Nuitee
P
Pablo • family_with_children • mx
7
2026-01-31 • via Nuitee
Z
Zay ojeda • family_with_children • mx
10
2026-01-30 • via Nuitee
D
Douglas • couple • us
9
2026-01-30 • via Nuitee
M
Melendez • family_with_children • mx
9
Estancia
Pros:

Limpieza, atención del personal y el detalle de la cafetera con los insumos de café de lo mejor. Se agradece

Cons:

En el bufete me hubiera gustado 2 platos fuertes en vez de uno. En esa ocasión solo eran alitas

2026-01-30 • via Nuitee
E
Emmanuel • family_with_children • mx
8
2026-01-30 • via Nuitee
D
David • couple • mx
8
Estuvo más o menos
Pros:

La ubicación

Cons:

El olor de la habitación

2026-01-30 • via Nuitee
G
Gerardo • family_with_children • mx
9
Pros:

la atención al cliente

Cons:

todo muy bien

2026-01-29 • via Nuitee
E
EVA MARIA • family_with_children • mx
10
Buenos servicios y buen desayuno.
Pros:

Los servicios del hotel son buenos y el personal amable. El desayuno buffet ofrecido es de buena calidad y se agradece pues por la ubicación es una buena opción que este disponible.

Cons:

Todo me parecio agradable y de acuerdo con la descripción proporcionada

2026-01-28 • via Nuitee
N
Norma Roxana • family_with_children • mx
8
2026-01-25 • via Nuitee