Hotel & Suites Real del Lago

Hotels
8.4 (1777 reviews)
Sindicato de Salubridad, 209. Colonia Lopez Mateos , Villahermosa , mx

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Service delays during breakfast

Categories

Cleanliness
7.68
Reported issues like finding a cockroach in the bed indicate cleanliness concerns.
Service
9.15
Overall positive sentiments about staff's friendliness and professionalism, although there were mentions of delays at the restaurant.
Location
9.19
Consistently praised for its good location.
Room Quality
8.14
Generally positive comments about room comfort, although some noted firmness of mattresses.
Amenities
8.67
Amenities were appreciated, including the pool and breakfast options, despite some criticisms.
Value for Money
8.13
Generally good value stated but some concerns over additional charges for children's breakfast.
Food and Beverage
7.68
Mixed sentiments regarding breakfast service and options available.
Overall Experience
8.55
Overall satisfaction expressed, with some minor issues identified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:40

Property Description

Luxurious Accommodations with Stunning Views
Hotel & Suites Real del Lago features air-conditioned rooms with free Wi-Fi and a rooftop pool overlooking Villahermosa and Las Ilusiones Lagoon. Enjoy the panoramic views from your room, equipped with modern amenities like cable TV and a coffee machine.

Culinary Delights and Convenience
Indulge in regional and international cuisine at La Floresta bar-restaurant or opt for the convenience of room service.

Prime Location and Easy Access
Conveniently located near La Venta Museum-Park, our hotel offers free private parking and easy access to Central Villahermosa and the airport. Explore the city with a short walk to the bus station.

Book now for a memorable stay at Hotel & Suites Real del Lago!

Important information:

When traveling with pets, please note that an extra charge of $ 300.00 per stay, rent of $ 130.00 per pet, per night and a damage deposit of $ 500.00 applies.

Please note only dogs and cats with a maximum weight of 15 kg and a maximum number of 2 pets per room is allowed.

Children between 12 years and above will be charged as adults at this property.

Airport transfer with additional costPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 270 per person per night when using an existing bed.
    People no matter the age stay for MXN 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1777 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.55
S
Sietse solo_traveller nl
4
Zou een ander doorreishotel kiezen
Pros:

Er was een vriendelijke man in het restaurant die erg zijn best deed.
Zwembad

Cons:

Ontbijt was maar voor 3 volwassenen en niet voor de kinderen.
Airco viel uit elkaar en maakte heel veel lawaai.
Hotel was volledig gericht op Mexicaanse gasten en niet op westerse gasten.

2026-07-18 via Nuitee
H
Hasbir Ayram solo_traveller mx
10
2026-07-17 via Nuitee
D
Don Pepe solo_traveller mx
7
Bonita vista , cómodo, pero mal carácter del personal
Pros:

La Vista desde la parte superior del hotel

Cons:

El Trato del personal , muy "Jetones" ,saludas y no contestan y parece q están todos enojados !! No es agradable

2026-07-16 via Nuitee
G
Gerardo Anguiano Guzmán solo_traveller mx
10
2026-07-15 via Nuitee
V
Vargas Escobar family_with_children mx
9
Recomendable
Pros:

Muy buena ubicación y personal muy amable.

Cons:

Solo estuve una noche con mi familia, todo bien.

2026-07-13 via Nuitee
R
Ricardez solo_traveller mx
9
2026-07-12 via Nuitee
C
Clark family_with_children us
10
Comfortable, refreshing and relaxing.
Pros:

This was a perfect place to land for a night while we were traveling through. They had well-protected parking, comfortable rooms, a nice pool with drink and food service on top even late, and a very comfortable check-out time of 1:00 pm, which allowed us plenty of time to relax and enjoy the next day. It was clean and well managed. I highly recommend this place.

Cons:

This isn't really the hotel's fault, but if you're driving here, it can be challenging to understand the roads. It was several U-turns before we were able to figure out how to get there. Once we figured it out, it wasn't too bad, and we had several trips in and out of the hotel area and got much faster at finding it, but the first time was definitely challenging.

2026-07-10 via Nuitee
L
López solo_traveller mx
9
Pros:

La. Ubicación excelente

Cons:

El buffet que no incluye niños solo adultos

2026-07-10 via Nuitee
W
Wallie family_with_children be
8
2026-07-09 via Nuitee
P
Pérez Morales solo_traveller mx
10
Excelente hospedaje
Pros:

Todo en general esta muy bien, muy limpio, excelente ubicación, buen espacio en las habitaciones, excelente 👌

2026-07-06 via Nuitee
F
fabian solo_traveller mx
9
Pros:

El gerente muy buena persona ,los meseros con muy mala actitud

Cons:

La actitud y la falta de disposición de un mesero

2026-07-04 via Nuitee
H
Hector solo_traveller mx
10
2026-07-04 via Nuitee
B
Bonfil solo_traveller mx
9
2026-07-01 via Nuitee
I
Ivette solo_traveller mx
10
2026-07-01 via Nuitee
J
Jorge solo_traveller mx
9
Pros:

Todo bien

2026-07-01 via Nuitee
I
Ivette solo_traveller mx
10
2026-06-30 via Nuitee
J
Juan Miguel couple mx
8
Pros:

La alberca en la azotea tiene una vista espectacular

2026-06-30 via Nuitee
L
Luis David solo_traveller mx
10
Pros:

La atencion y la comodidad del hotel

Cons:

No hay negocios de comida o de compra de golocinas cerca .

2026-06-29 via Nuitee
M
MARIA DE LOS ÁNGELES solo_traveller mx
10
Pros:

La ubicación

2026-06-28 via Nuitee
L
Leonardo solo_traveller mx
9
2026-06-28 via Nuitee