Crowne Plaza Xiangyang by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.7 (47 reviews)
11 North Changhong Road , Xiangyang , cn

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Quiet environment
Cons:
Service attitude not satisfactory

Categories

Cleanliness
8.13
Service attitude was mentioned as a concern.
Service
9.1
Standard service quality for a hotel of this rating.
Location
9.14
Located in the city center, very convenient.
Room Quality
8.59
Standard quality for this hotel tier.
Amenities
8.62
Standard quality for this hotel tier.
Value for Money
8.58
Standard quality for this hotel tier.
Food and Beverage
8.63
Standard quality for this hotel tier.
Overall Experience
8.8
Overall experience reflects the location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:15

Property Description

Modern Accommodations
The modern guest rooms at Crowne Plaza feature floor-to-ceiling windows, work desk, and flat-screen TV, providing a comfortable stay for travelers.

Relaxation and Leisure
Guests can unwind in the indoor pool, spa, or sauna, and stay active in the fitness center. The hotel also offers massage services for a truly relaxing experience.

Dining Experience
Indulge in a variety of culinary delights at the hotel's restaurant, serving Western, Chinese, and Japanese dishes. Enjoy a refreshing drink at the lobby bar for a perfect end to the day.

Book now for a memorable stay at Crowne Plaza Xiangyang, where comfort and convenience await.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XFN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 47 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
J
Jessie couple sg
10
2026-01-20 via Nuitee
V
Vanessa couple pt
9
Pros:

Bom buffet de pequeno-almoço, muito variado. Funcionários simpáticos e disponíveis. O quarto era limpo, bem decorado e confortável, parecia novo.

2025-12-28 via Nuitee
M
Muschinski solo_traveller de
9
Empfehlenswert
Pros:

Die Mitarbeiter waren sehr zuvorkommend und haben trotz Sprachbarriere alles verstanden und extra viel Zeit genommen. Die Zimmer waren immer Sauber und wurden ordentlich gereinigt. Direkt neben dem Hotel gibt es ein großes Einkaufgeschäft sowie viele kleine Einkaufmöglichkeiten etc.

Cons:

Das Bett war für meinen Geschmack etwas hart. Das ist aber Persönliches Empfinden

2025-12-05 via Nuitee
Z
Zhong extended_group cn
10
开心快乐
Pros:

位置位于市中心城区,楼下有大型购物广场,安静

Cons:

服务态度

2025-08-19 via Nuitee
S
Samantha solo traveller us
10
Exceptional
2025-04-16 via Nuitee
Y
Yan family with young children au
2
Friendly staff, poor facility, poorly organised.
Pros:

Location

Cons:

Facility is really bad. Air con was hardly working. Clogged shower drain. Poor and over-priced breakfast.

Check-in was another unhappy experience. The staff did not check the record in details and simply told us only 2 breakfasts were included every day. I showed them the Booking record which clearly stated the price we paid included 3 breakfasts every day. However, this was not accepted as prove. Instead, we were told that they'd check and let us know. Finally, the next day it was confirmed that 3 people's breakfasts were covered every day. Even now I still don't quite get why the staff did not check the details when the booking was confirmed.
We used 4 breakfasts on day1 so we should still have 2 left for day 2. Since we didn't like the breakfast, we decided not to purchase another 2. However, when we sent the kids to the restaurant the next morning, they were told that they needed to pay to eat. I assume the reception staff did not update the record with the breakfast restaurant. Therefore, the restaurant staff looked at our record which had 4 breakfasts used and told the kids that we had no breakfast left. The kids had to come back to the room. I called the room service and was told to wait for them to call back. However, we waited and waited and nothing happened. As it was approaching 10am, the breakfast finish time, I rang the room service again before anyone called back and made a complaint. Finally someone confirmed that everything was ok and the kids could go back to the restaurant.
The whole experience was really unpleasant.

2024-10-27 via Nuitee
A
Adam
10
Pros:

I had a lovely day at this hotel. Rooms are only a tiny bit dated but it was very clean and a very comfortable stay. Staff are absolutely impeccable and the cafe/ restaurant on the ground floor is excellent. The area is very safe with some lovely parks nearby although there didn't seem to be much shopping in the immediate vicinity. Dining options were a little bit limited unless you dined at the hotel. The city itself is a hidden gem unknown to many Westerners. Zhaoming Tai blew my brains out because it was so lovely, relaxing and an absolute spectacle to see. I hope to one day return to this city and this hotel. Just be cautious that the location shown on the map on hotels.com may not be accurate. When I booked this hotel, the map was showing this hotel south of the river near the walled city. It turned out to be 5-7km NORTH of the river! I have asked hotels.com to fix their map!

2024-09-23 via Nuitee
A
Adam
10
ABSOLUTELY AMAZING!
Pros:

I had a lovely day at this hotel. Rooms are only a tiny bit dated but it was very clean and a very comfortable stay. Staff are absolutely impeccable and the cafe/ restaurant on the ground floor is excellent. The area is very safe with some lovely parks nearby although there didn't seem to be much shopping in the immediate vicinity. Dining options were a little bit limited unless you dined at the hotel. The city itself is a hidden gem unknown to many Westerners. Zhaoming Tai blew my brains out because it was so lovely, relaxing and an absolute spectacle to see. I hope to one day return to this city and this hotel. Just be cautious that the location shown on the map on hotels.com may not be accurate. When I booked this hotel, the map was showing this hotel south of the river near the walled city. It turned out to be 5-7km NORTH of the river! I have asked hotels.com to fix their map!

2024-09-20 via Nuitee
H
Hoi Ki
8
位置方便標準級數的連鎖酒店
Pros:

連鎖酒店,房間為標準大小,空間充裕,設備齊全但開始有點老化。酒職員原意提供協助和有禮。
酒店有游泳池和健身中心,但21:30關門比較早,工作和晚飯後尚餘可使用時間不多,建議可延長開放時間。
此次有加購早餐,種類不多,品質良好。
酒店位置方便,旁邊便有大商場和美食街,購物和吃飯也很方便。

2024-08-05 via Nuitee
P
Pioray
10
Pros:

STAFF was Excellent in every Aspect.

2024-07-04 via Nuitee
A
aartis308 Business
8
very good
Pros:

I had a great stay in this hotel again after a long gap. special thanks to all the staff who really took great care in serving me at the lounge. They briefed me about the hotel and also the benefits to be availed there. Looking at the services and ambience, i feel i would stay at this hotel again during my next visit to Xiangyang

2023-12-04 via Tripadvisor
X
xiaonan family
10
Pros:

The staff is very helpful. The hotel is located at a very convenient location with places for shopping and walking around.

2023-10-07 via Nuitee
M
Mark review category business travellers us
8
Very good
2023-09-08 via Nuitee
Q
QIU
10
Pros:

The hotel is located in downtown Xiangyang, with the bustling commercial street right next to it. Shopping and dining are very convenient. The hotel has a clean and hygienic environment and is well decorated. I will come back in the future.

2023-06-22 via Nuitee
A
Adel
10
Great Hotel with a very good location
Pros:

A very comfortable hotel near a shopping mall, a huge park and a historic landmark. A wonderful place to stay

2018-09-30 via Nuitee
N
niroshw824 Business
10
Official Stay
Pros:

This hotel was a great place with many facilities. Located at the centre of the city with is quite convenient for roaming around the city. Food was great and staff was very friendly. They are quite conversant with English also which helps you to assist in china. Anyway a great stay.

2018-09-09 via Tripadvisor
L
luckyatva NONE us
10
No better place to stay than the Crowne Plaza Xiangyang
Pros:

Our experiences at the Crowne Plaza were beyond your expectations. The staff was very helpful and went out of their way to make our stay a pleasant one. The room was clean and inviting. The location was great close to everything we needed. The General Manager Paul Wang was a real delight and was genuinely interested in our trip and stay.I would recommend this hotel to anyone traveling to Xiangyang.

2018-08-20 via Tripadvisor
K
kais883 Business
10
Best hotel in Xiangyang
Pros:

Until now it's been the only hotel in Xiangyang with service for western visitors. Good breakfast and buffet. Entertainment in the Bar is also good.
Rooms a clean and spacy.
I have spent more than 30 days in total at this hotel and it has always been a satisfying experience.

2018-02-27 via Tripadvisor
V
Verified traveler
8
good
Pros:

Good

2018-02-21 via Nuitee
L
Lawsonio1 Business fr
8
Stay on the club floor
Pros:

Stayed here for business in room 2109 and it’s probably the best place to stay in town.
Room was big, spacious and clean overlooking the lights of the city.
Tip: if you want a plaza view you need an even number room...
Gym was cool, overlooking the plaza with a nice big pool.
But...I definitely recommend paying the extra for the club floor. With breakfast included and in the evening, food and drink (alcohol too). Great deal. Will stay here again if I return to Xiangyang on business... because other than business there isn’t much else to do...

2018-02-08 via Tripadvisor