Chalet-Hôtel Les Gentianettes, The Originals Relais (Hôtels-Chalets de Tradition)

Hotels
8.8 (22 reviews)
Route de Chevenne, La Chapelle-d'Abondance, Haute-savoie, 74360 , La Chapelle-d'Abondance , FR
33-4-50735646

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Pets allowed

Facilities

Full-service spa
Newspapers in lobby (surcharge)
Arcade/game room
Electric car charging station
Free WiFi
Terrace
Garden
Luggage storage
Sauna
Ski storage
See all facilities

Review Highlights

Pros:
Cleanliness
Interior Design
Room Views
Pool Areas
Restaurant Quality
Cons:
Overpriced Breakfast
Shared Balcony
No Minibar/Fridge
Room Temperature Issues
Inconsistent Service

Categories

Cleanliness
8.84
The hotel is described as very clean, indicating a positive sentiment.
Service
9.11
Most staff were friendly, but some were described as rude, leading to a higher score.
Location
8.85
No specific sentiment mentioned, standard quality for this hotel tier.
Room Quality
8.8
Beautiful rooms mentioned, but issues with heat and shared balcony noted.
Amenities
8.63
Positive notes on pools and seating, but lacking minibar/fridge and no air conditioning.
Value for Money
8.29
Breakfast cost is considered overpriced given the service.
Food and Beverage
9.04
Good food at the restaurant, but breakfast preparation criticized.
Overall Experience
8.81
Overall a nice hotel, improvements suggested to enhance experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:46

Property Description

Luxurious Spa and Relaxation: Indulge in massages, body treatments, and facials at our onsite spa. Unwind in the spa tub and sauna after a day of adventure.

Gourmet Dining and Socializing: Enjoy French cuisine at Gentianettes restaurant and mingle at the daily complimentary reception. Sip on drinks at the bar/lounge or poolside bar for a perfect evening.

Convenience and Comfort: Stay connected with free Wi-Fi, have fun in the arcade/game room, and store your ski gear easily with ski storage. Explore the area easily with the complimentary ski shuttle.

Book now to experience the ultimate blend of luxury and convenience at Chalet-Hôtel Les Gentianettes, The Originals Relais (Hôtels-Chalets de Tradition)!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from June to September.
  • Pool access available from 8 AM to 8:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: GVA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in lb is 33

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.8
Based on 22 reviews
Cleanliness: 8.84
Service: 9.11
Location: 8.85
Room Quality: 8.8
Amenities: 8.63
Value for Money: 8.29
Food and Beverage: 9.04
Overall Experience: 8.81
L
Lynn
6
Pros:

Beautiful rooms, great beds. Pools were lovely with nice seating areas. Loved the interior design of the entire hotel, beautiful views, all very clean. The upstairs restaurant had good food.

As for the negatives: no minibar/fridge in the room to keep some drinks; no airconditioning/fan and the room got quite hot; breakfast costs €24,- pp and I had to make my own scrambled eggs which I had never seen before, very overpriced; we had to share the balcony from our room with other guests; though most of the staff was friendly, some of them were downright rude.

Overall a nice hotel but they need to make some changes to become great.

2025-07-28 • via Nuitee
L
Lynn
6
Pros:

Nice big rooms, good beds. Pools were lovely with very convenient seating areas and the hotel was very well maintained. Free parking. Loved the interior design. The upstairs restaurant is really good and the service in the restaurant was great.

As for the negatives: there was no minibar/fridge in the room; we had to share the balcony with other guests; there's no airconditioning/fans and the room got quite hot; the breakfast was quite expensive, €24,- pp and for that money I had to make my own scrambled eggs which I have never had to do at any hotel; though most of the staff was very friendly, a few of them were downright rude.

Overall a nice hotel but needs to make some changes to be great and make me want to come back.

2025-07-26 • via Nuitee
M
Mikael
10
En pärla
Pros:

Trevligt boende med vänlig personal och skön känsla. Vi tog halvpension. Rejäl och bra frukost och fantastiska middagar. Hotellet har två restauranger så det blir lite variation. Kan varmt rekommenderas. Tog bara en kvart med bil till liften. En annan fördel var att det fanns längdskidspår 3 min promenad från hotellet.

2025-02-05 • via Nuitee
E
Elisa
10
Superbe découverte
Pros:

Le cadre de l’hôtel est juste magnifique !
Le staff de l’hôtel/restaurant est super gentil et toujours à l’écoute, je recommande vivement les gentianettes !

2020-08-16 • via Nuitee
P
pascal
10
Super WE
Pros:

Super WE, personnel super agréable, repas exceptionnel, chambre: rien à dire … c'est la troisième fois que nous y allons et nous y retournerons

2019-08-15 • via Nuitee
V
Verified traveler • friends
10
Pros:

Hotel wurde kürzlich sehr stilvoll renoviert. Es gibt verschiedene angenehme Bereiche zum Verweilen im Innen und Aussenbereich.

2019-08-04 • via Nuitee
V
Verified traveler • family
6
Pros:

Pretty setting. Hotel restaurant is apparently good but we were unable to make a reservation. Communication was difficult as the staff exclusively spoke French and were unable to communicate with us in English, German or Italian - while we were able to understand the gist, it is surprising for a hotel that presumably attracts a diverse clientele. No hairdryer in room and WiFi was unreliable. Overall it is surprising that the hotel has a 4 star rating as that was not our experience.

2019-07-26 • via Nuitee
V
Verified traveler • partner
10
Pros:

Wir waren leider nur eine Nacht hier, aber es hat uns sehr gut gefallen

2019-07-21 • via Nuitee
V
Verified traveler • family
10
Pros:

be like this don't change your facility and add more options about food

2019-07-12 • via Nuitee
P
Philippe
8
top
Pros:

top

2018-03-26 • via Nuitee
C
cyril
8
Excellent
Pros:

Excellent séjour . Je recommande

2017-06-26 • via Nuitee
V
Verified traveler
6
Pros:

Certaines chambres sont refaite donc très agréable mais ce n'est pas le cas de toute.

2016-08-27 • via Nuitee
C
Corinne
6
Bel Hotel au calme
Pros:

Joli hôtel et personnel accueillant, la chambres triple est très petite avec peu de rangements, même pas d'endroit pour poser la valise. En revanche la salle de bain est top avec pour une fois un bon plan de travail et une étagère.
Nous avons mangé au restaurant qui nous a été présenté comme gastronomique, mais avons été déçus. 2h pour recevoir l'entrée et le plat, qui étaient "quelconques". Pas mauvais mais rien d'exceptionnel, bémol sur un nouveau plat : Brochette gambas-St jacques curry lait de coco, alors qu'il y avait une belle cuisson des produits, les accompagnements et sauces étaient tout simplement beaucoup trop sucrés et de fait le plat en était déséquilibré.
Nous avons bien profité de la piscine et du jacuzzi, malheureusement la météo n'a pas contribué à notre séjour.
En conclusion, et dans l'ensemble nous avons trouvé les prestations agréables mais trop chères.

2016-03-31 • via Nuitee
V
Verified traveler
10
Pros:

Week-end très agréable. Hôtel restaurant très chaleureux, la Famille Trincaz et son personnel sympathique, commerçante et à votre écoute. Nous avons pris une heure de massage très agréable. Nous recommandons cet hôtel.

2016-03-30 • via Nuitee
P
pascal
10
super hotel
Pros:

ski en famille, we détente

2016-03-29 • via Nuitee
A
Andrea
10
Lugar de ensueño
Pros:

Fue una experiencia lindisima. Nos quedamos maravillados. Una espectacular vista a las montañas, el personal super maravilloso, realmente un sueño.
La habitacion pequeña pero acogedora. Nos toco la tematica de oso y a mis hijos les encanto.
Una muy buena idea de separa el wc de la ducha.
Super recomendable

2016-03-28 • via Nuitee
P
Philippa
8
Lovely hotel in quiet pretty town
Pros:

Fabulous stay, great food, friendly staff and lovely spa room

2016-02-05 • via Nuitee
H
Hervé
8
Très bien et excellente table
Pros:

Très bon standing très bonne gastronomie séjour très agréable

2016-01-05 • via Nuitee
N
Nath et Anto
10
Hotel superbe, personnel très accueillant.
Pros:

Superbe hotel avec piscine, spa, au calme . Un restaurant excellent. SURTOUT un personnel très accueillant, souriant, très disponible. Que du bonheur, j y reviendrais.

2015-12-29 • via Nuitee
J
Jane
10
An oasis while walking the GR5
Pros:

We arrived very wet and grubby after being in the hills during a storm. Although it is a smart hotel, we were warmly greeted and made to feel very welcome. We stayed two nights and ended up well rested and fed and with our clothes clean! Highly recommended.

2015-09-30 • via Nuitee