Residência São Francisco by Umbral

Hotels
•
Umbral
8.3 (1671 reviews)
Rua Francisco Marto nº100 , Fátima , pt

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Location
Service Quality
Cons:
Cleanliness
Amenities
Food and Beverage

Categories

Cleanliness
7.76
Several reviews mentioned cleanliness issues with hair on the bed.
Service
9.23
Mixed sentiments; some reviews mentioned good service while others indicated long wait times.
Location
9.77
Many positive comments regarding the convenient location near key attractions.
Room Quality
7.72
Complaints about noise and lack of view noted in several reviews.
Amenities
7.25
Multiple reviews highlighted missing amenities like kettles and hot beverage options.
Value for Money
8.71
Generally considered good value, although lacking some expected amenities.
Food and Beverage
6.76
Frequent complaints about breakfast options and missing hot beverage facilities.
Overall Experience
9.23
Overall experience was generally positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:06

Property Description

Close to Sanctuary of our Lady of Fátima
Located just 50 meters from the Sanctuary of our Lady of Fátima, our family-run property offers a convenient and peaceful stay for all guests.

Comfortable Rooms with Free WiFi
Experience comfort in our elegantly decorated rooms equipped with flat-screen TVs and private bathrooms with showers. Stay connected with complimentary WiFi access during your stay.

Delicious Continental Breakfast and Convenient Location
Start your day with a delicious continental breakfast served in our bright breakfast room. Explore nearby restaurants and shops within a 5-minute walk, and discover souvenir shops and museums just a 3-minute walk away.

Plan your visit to Fátima with us and enjoy easy access to key attractions like the Batalha Monastery and major cities like Lisbon and Porto.

Important information:

Guests arriving outside reception opening hours are kindly requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

A surcharge of EUR 20 applies for arrivals after 13:00. All requests for late arrival are subject to confirmation by the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1671 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.77
Room Quality: 7.72
Amenities: 7.25
Value for Money: 8.71
Food and Beverage: 6.76
Overall Experience: 9.23
A
Abilio • couple • pt
5
2026-03-14 • via Nuitee
A
Amadeo Fernandes • extended_group • pt
1
Horrível.em todos os aspetos
Pros:

Tudo péssimo até nojo tive do café da
Manhã. Tudo horrível. Apareceu lá um rapaz a preparar o pequeno almoço... Parece que vinha da noite de boné na cabeça muito mau aspecto...pagamos 4 noites só lá dormimos uma .. Abandonamos o local horrível

Cons:

Tudo.estva tudo péssimo

2026-03-09 • via Nuitee
M
Maria • couple • pt
6
2026-03-02 • via Nuitee
P
Pietro • couple • it
8
Pros:

Posizione perfetta

2026-03-01 • via Nuitee
D
Diego Fernando • couple • co
8
Buena
Pros:

Buena habitación y muy buena ubicación

Cons:

Ofrecen desayuno, pero no me.parece el apropiado.

2026-02-26 • via Nuitee
C
Carlos • solo_traveller • pt
5
2026-02-22 • via Nuitee
D
Dias • couple • pt
4
Pros:

Limpeza e acomodação

Cons:

Hóspedes nos quartos adjacentes passaram horas a baterem as portas dos quartos e a gritarem uns com os outros; disputa pessoal?
Á gestão da organização deve ser dado conhecimento do sucedido. Não vão angariar hóspedes com esta política.

2026-02-14 • via Nuitee
J
justin chinedu • solo_traveller • it
10
It was an excellent location which has a good proximity to the sanctuary. I had a great retreat and
Pros:

I didn't eat breakfast there but the location is perfect for me and I'll recommend people to come there.

Cons:

I think the reception is lacking personnel. Sometimes you want to ask some questions or get some information about something but you can't find anybody to talk to. If there's someone at the reception post it would improve the hospitality of your hotel

2026-02-11 • via Nuitee
R
Rajeev • solo_traveller • pt
9
2026-02-09 • via Nuitee
B
Bayerl • couple • de
6
Pros:

Lage

2026-01-30 • via Nuitee
I
Ilidio • couple • pt
8
Pros:

De tudo

2026-01-29 • via Nuitee
C
Carvalhinho • couple • pt
2
Pros:

A localização

Cons:

Água para o banho fria
E não ter direito a pequeno almoço ,
50€ por noite não ter direito a pequeno almoço. Não e admissível.

2026-01-25 • via Nuitee
J
JANGSIK • solo_traveller • kr
1
Pros:

위치가 성소와 가까와 좋았음.

Cons:

체크인이 다른 숙소와 달리 16시였고, 짐 보관을 못해 수하물을 들고 다녀야 했음. 16시 지나도 고객이 왜 체크인을 안해주냐고 메시지 보내면 그제서야 여권을 안보내서 그랬다고 함. 체크인 두시간 전에 도착해서 예약번호 보냈을 때 16시 전에는 체크인도 짐보관도 안되고 체크인을 미리 하려면 20유로를 내야한다고 하고서 막상 체크인 시간이 지나도 아무런 메시지가 없고 고객이 메시지 보내면 그제서야 여권 안보내서 그렇다고 하니 어이가 없음. 20년 동안 해외 여행하면서 이런 숙소는 처음임. 비대면이라도 열쇠는 어디 있다고 이메일로 보내고 출입방법 등 짐보관 및 대기 장소가 있었는데 ...... 최악의 숙소였음.

2026-01-25 • via Nuitee
L
Lucia Helena • couple • br
8
Boa
Pros:

Localização

Cons:

Café

2026-01-24 • via Nuitee
J
José Daniel • family_with_children • pt
3
2026-01-20 • via Nuitee
H
Helena Maria • couple • pt
8
A minha missão foi dedicada à religião, não andei a ver nada. Fica para uma próxima vez. Com te
Pros:

O p.almoço foi ótimo, gostei era logo ao sair da residência. E as pessoas muito simpaticas.

Cons:

Gostei de tudo, não tenho nada a dizer. Não tirei fotos.

2026-01-20 • via Nuitee
R
Roberto • couple • it
2
Pros:

Assenza di personale in loco lenzuolo strappato e colazione scarsa e poggiata dietro la porta per terra.

Cons:

Tutto

2026-01-20 • via Nuitee
F
Flávia • couple • pt
6
Pros:

Não é luxuoso mas é amplo e limpo.

Cons:

Não achei correto pedirem uma caução de 50€ á chegada. Além disso, o hotel estava sem funcionários no momento do check-out.

2026-01-19 • via Nuitee
L
Lina Marcela • family_with_children • co
1
Lamentable desilución por atención de la recepcionista y los servicios de apoyo
Pros:

La ubicación del Hotel

Cons:

La recepcionista fue bastante grosera con nosotros, recibimos maltratos de su parte, nos obligó a dejar de depósito 100 Euros por cada habitación cuando en la reserva de Booking solo decía que 50E por habitación. Estabamos con una menor en condición de discapacidad y el ascensor se quedó bloqueado con ella adentro y una menor de 4 años, fuimos corriendo hasta la recepción dado que no queda en el mismo edificio y no obtuvimos ayuda alguna. Todo fue absolutamente caótico y nunca obtuvimos apoyo alguno. Lamentable la atención y maltrato que recibimos donde la recepcionista manifiesta que llevaba más de 12 horas en el turno y que ya estaba cansada y no podía ayudarnos.

2026-01-19 • via Nuitee
C
Christine • couple • fr
4
Plusieurs choses seraient à revoir, telle que : indication du l’adresse du Check-in, la literie a re
Pros:

L’emplacement était adapté à notre séjour, très proche du sanctuaire

Cons:

L’Adresse de check‑in erronée dans l’annonce, était uniquement indiquée l’emplacement du lieu de l’hébergement.
- Matelas très dur et inconfortable.
- Climatisation bloquée toute la nuit (impossible à régler/arrêter), très froide et bruyante.

2026-01-19 • via Nuitee