Urban Hotel Kusatsu

Hotels
7.2 (888 reviews)
Ooji 4-31 , Kusatsu , jp
+81 77-567-0606

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good breakfast variety
Convenient location
Cons:
Cleanliness issues
Service attitude concerns

Categories

Cleanliness
6.85
Reported issues with dust in the breakfast area and unpleasant odors in the restroom.
Service
7.82
General positive sentiment regarding staff responsiveness, though there are complaints about attitudes.
Location
8.35
Conveniently located near the station, contributing to a comfortable stay.
Room Quality
6.81
Rooms were reported to be clean but had issues with noise and limited facilities.
Amenities
6.34
Some guests found the amenities, such as the laundry service, below standard.
Value for Money
7.3
Affordability noted, though some guests feel the experience was lacking given the price.
Food and Beverage
7.85
Breakfast offerings were multiple and satisfying, though some felt more variety could be beneficial.
Overall Experience
6.32
Despite advantages, various complaints impacted the overall enjoyment of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:19

Property Description

Convenient Location
Located just a 3-minute walk from JR Kusatsu Train Station, Urban Hotel Kusatsu provides easy access to JR Kyoto Station in just a 20-minute ride. Perfect for travelers looking for a central and well-connected accommodation option.

Comfortable Rooms and Amenities
Each air-conditioned room at Urban Hotel comes with free in-room internet, a private bathroom, TV, fridge, and electric kettle. Enjoy the convenience of provided towels and basic toiletries for a hassle-free stay.

Dining and Leisure Options
Indulge in a delicious breakfast buffet at Restaurant & Cafe Lavender, and savor a variety of a la carte dishes for lunch and dinner. Unwind at Tea Lounge & Bar Lavender with a selection of snacks and drinks. For leisure activities, guests can explore nearby golf courses just a short drive away.

Book your stay at Urban Hotel Kusatsu for a seamless and enjoyable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIX

Location

Guest Reviews

7.2
Based on 888 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 6.32
M
minoru • couple • jp
8
ゆっくりした
Pros:

朝食が最高でした

Cons:

寝具が伸縮性がなく、引っ張られる感じ

2026-08-08 • via Nuitee
小野原英樹 • solo_traveller • jp
8
2026-08-06 • via Nuitee
H
hosoyamada • solo_traveller • jp
8
Pros:

朝ご飯がとても美味しかったとの事でした！

Cons:

部屋が少し狭かったみたいです。

2026-08-03 • via Nuitee
T
takuma • solo_traveller • jp
8
2026-08-02 • via Nuitee
Y
Yu • extended_group • jp
7
2026-08-02 • via Nuitee
H
hiromi • couple • jp
8
満足です…
Pros:

朝食が満足
種類が沢山あり　美味しかったです

Cons:

間接照明ばかりで　暗かった

2026-07-21 • via Nuitee
M
Masaru • solo_traveller • jp
7
2026-07-21 • via Nuitee
Y
yoshiiro • solo_traveller • jp
7
2026-07-19 • via Nuitee
ハッピー • solo_traveller • jp
8
Pros:

朝食が美味しかった
部屋が綺麗でした

Cons:

夜の受付の人が男女とも対応がイマイチ

2026-07-14 • via Nuitee
Y
yoko • solo_traveller • jp
6
2026-07-14 • via Nuitee
二郎 • couple • jp
8
満足です。
Pros:

朝食がおいしかった。朝のエレベーター混雑時間帯の事前通知はよかったです。車で到着したときにフロントの方が迅速に駐車場所への案内をしていただき、安心でした。

Cons:

問題ではないが、エレベーターの遅さ。1階と2階での乗り降りへの案内がもっとはっきりしていればよいと思いました。

2026-07-10 • via Nuitee
N
Naohisa • extended_group • jp
8
2026-06-29 • via Nuitee
M
Masahiko • solo_traveller • jp
8
Pros:

コスパがとても良く、浴槽が新しく、外観も綺麗でした。

Cons:

特にないです。

2026-06-29 • via Nuitee
H
Hiroshi • solo_traveller • jp
8
Pros:

静かだった

Cons:

エアコンの調整ができない

2026-06-28 • via Nuitee
M
masaki • solo_traveller • jp
5
Pros:

朝食がとても美味しかった

Cons:

フロントの外国の方の理解力や話がちょっと物足りない

2026-06-25 • via Nuitee
T
Takashi • solo_traveller • jp
8
2026-06-19 • via Nuitee
岡田 • extended_group • jp
9
2026-06-12 • via Nuitee
A
Akio • solo_traveller • jp
5
朝食がとても良かった
Pros:

朝食が良かった

Cons:

テレビの使い方がわからない

2026-06-10 • via Nuitee
北田 • family_with_children • jp
7
部屋は、少し狭いけど、清潔、朝食満足‼️
Pros:

清潔。部屋の大きさに対して、テーブル広く、浴槽も、やや広い。朝食げ、ヘルシーメニューも有り、バラエティー豊富、レベル高く、大満足です。

Cons:

冷蔵庫に、冷凍が、無かった。洗面器下一部が、壊れていたのを養生テープで、ズレて貼り付け、応急措置をしていたが、見栄え悪い。

2026-06-08 • via Nuitee
N
Nakano • solo_traveller • jp
6
Pros:

朝食がおいしかった。

Cons:

部屋の隅に埃が
たまっていた。

2026-05-31 • via Nuitee