Urban Hotel Kusatsu

Hotels
7.2 (826 reviews)
Ooji 4-31 , Kusatsu , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good breakfast variety
Convenient location
Cons:
Cleanliness issues
Service attitude concerns

Categories

Cleanliness
6.85
Reported issues with dust in the breakfast area and unpleasant odors in the restroom.
Service
7.82
General positive sentiment regarding staff responsiveness, though there are complaints about attitudes.
Location
8.35
Conveniently located near the station, contributing to a comfortable stay.
Room Quality
6.81
Rooms were reported to be clean but had issues with noise and limited facilities.
Amenities
6.34
Some guests found the amenities, such as the laundry service, below standard.
Value for Money
7.3
Affordability noted, though some guests feel the experience was lacking given the price.
Food and Beverage
7.85
Breakfast offerings were multiple and satisfying, though some felt more variety could be beneficial.
Overall Experience
6.32
Despite advantages, various complaints impacted the overall enjoyment of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:19

Property Description

Convenient Location
Located just a 3-minute walk from JR Kusatsu Train Station, Urban Hotel Kusatsu provides easy access to JR Kyoto Station in just a 20-minute ride. Perfect for travelers looking for a central and well-connected accommodation option.

Comfortable Rooms and Amenities
Each air-conditioned room at Urban Hotel comes with free in-room internet, a private bathroom, TV, fridge, and electric kettle. Enjoy the convenience of provided towels and basic toiletries for a hassle-free stay.

Dining and Leisure Options
Indulge in a delicious breakfast buffet at Restaurant & Cafe Lavender, and savor a variety of a la carte dishes for lunch and dinner. Unwind at Tea Lounge & Bar Lavender with a selection of snacks and drinks. For leisure activities, guests can explore nearby golf courses just a short drive away.

Book your stay at Urban Hotel Kusatsu for a seamless and enjoyable experience.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1100 per day.

Location

Guest Reviews

7.2
Based on 826 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 6.32
T
TATSUYA • couple • jp
10
2026-04-11 • via Nuitee
Y
YUKI • extended_group • jp
4
2026-04-10 • via Nuitee
Y
YUKI • solo_traveller • jp
4
2026-04-10 • via Nuitee
かまちゃん • family_with_children • jp
7
2026-04-09 • via Nuitee
梶野 • couple • jp
8
Pros:

朝食は種類も豊富で満足しました。

Cons:

部屋にあった緑茶は飲めなかった。ベッドが小さかった

2026-04-09 • via Nuitee
加藤 • family_with_children • jp
5
2026-04-07 • via Nuitee
I
isei • couple • jp
5
まあまあ
Pros:

フロントの対応は、良かったです。

Cons:

お風呂の排水が不十分

2026-04-05 • via Nuitee
A
Ayafuso • couple • jp
8
2026-04-05 • via Nuitee
G
Graham • family_with_children • au
10
Pros:

Great location

Cons:

The only language spoken by staff was Japanese.
This was a great opportunity for us to practice.

2026-04-04 • via Nuitee
吉永 • family_with_children • jp
9
Pros:

毎回スタッフさんが丁寧で対応して頂きました。

2026-04-04 • via Nuitee
H
Haruka • family_with_children • au
1
2026-04-04 • via Nuitee
• solo_traveller • jp
7
2026-04-04 • via Nuitee
T
takashi • solo_traveller • jp
7
2026-03-31 • via Nuitee
J
Joanne • couple • hk
8
Pros:

Breakfast got some good choices.

Cons:

If you check in late. You have to take stairs up to the lobby thats on the first floor. Cant get through the restaurant on the ground floor elevator. Limited parking. Have to walk a bit to another private parking lot. Room very small.

2026-03-30 • via Nuitee
S
Shimazaki • family_with_children • jp
9
朝食バイキングの種類が多く美味しかった、
Pros:

朝食のバイキングは種類が多く美味しいかった。コインパーキングも徒歩一分の所に大きいパーキングがあり便利だった

Cons:

朝部屋のトイレが水が流れなくなった

2026-03-30 • via Nuitee
N
NOBUKO • family_with_children • jp
8
Pros:

スタッフが親切でした
環境が、静かであった
朝食が美味しかった

Cons:

施設が、古い印象

2026-03-29 • via Nuitee
D
Daiki • family_with_children • jp
6
2026-03-29 • via Nuitee
H
hisashi • family_with_children • jp
9
コスパ良き
Pros:

スタッフさんの対応はとても良かったです

Cons:

エレベーター内の清潔感が少し残念

2026-03-29 • via Nuitee
A
anna • couple • jp
7
2026-03-28 • via Nuitee
R
roger • extended_group • tw
3
雙人床太小了
Pros:

位置好

Cons:

太小間

2026-03-28 • via Nuitee