Urban Hotel Kusatsu

Hotels
7.2 (867 reviews)
Ooji 4-31 , Kusatsu , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good breakfast variety
Convenient location
Cons:
Cleanliness issues
Service attitude concerns

Categories

Cleanliness
6.85
Reported issues with dust in the breakfast area and unpleasant odors in the restroom.
Service
7.82
General positive sentiment regarding staff responsiveness, though there are complaints about attitudes.
Location
8.35
Conveniently located near the station, contributing to a comfortable stay.
Room Quality
6.81
Rooms were reported to be clean but had issues with noise and limited facilities.
Amenities
6.34
Some guests found the amenities, such as the laundry service, below standard.
Value for Money
7.3
Affordability noted, though some guests feel the experience was lacking given the price.
Food and Beverage
7.85
Breakfast offerings were multiple and satisfying, though some felt more variety could be beneficial.
Overall Experience
6.32
Despite advantages, various complaints impacted the overall enjoyment of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:19

Property Description

Convenient Location
Located just a 3-minute walk from JR Kusatsu Train Station, Urban Hotel Kusatsu provides easy access to JR Kyoto Station in just a 20-minute ride. Perfect for travelers looking for a central and well-connected accommodation option.

Comfortable Rooms and Amenities
Each air-conditioned room at Urban Hotel comes with free in-room internet, a private bathroom, TV, fridge, and electric kettle. Enjoy the convenience of provided towels and basic toiletries for a hassle-free stay.

Dining and Leisure Options
Indulge in a delicious breakfast buffet at Restaurant & Cafe Lavender, and savor a variety of a la carte dishes for lunch and dinner. Unwind at Tea Lounge & Bar Lavender with a selection of snacks and drinks. For leisure activities, guests can explore nearby golf courses just a short drive away.

Book your stay at Urban Hotel Kusatsu for a seamless and enjoyable experience.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1100 per day.

Location

Guest Reviews

7.2
Based on 867 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 6.32
H
Hanh • couple • jp
9
2026-05-07 • via Nuitee
Y
YURA • extended_group • jp
7
Pros:

立地が良かった

Cons:

駐車場の空きがなく、近所のパーキングを利用したので、別料金がかかった。

2026-05-02 • via Nuitee
Y
YOSHITAKE • family_with_children • jp
7
Pros:

朝食が色彩豊かだった

2026-04-29 • via Nuitee
T
Takashi • solo_traveller • jp
7
Cons:

隣の鼾が聞こえた。

2026-04-24 • via Nuitee
M
misaki • family_with_children • jp
4
普通。
Pros:

安いし朝食がブュッフェスタイルで味も良かった。

Cons:

ベットの上に使用済みの爪楊枝があった。
チェックアウトの時フロントの人が軽く謝っただけだった。
壁が薄い。会話をしてただけでドンッとされた。

2026-04-23 • via Nuitee
H
Hasenkämper • solo_traveller • de
7
Pros:

Frühstück

Cons:

Toilette hat keine klobürste

2026-04-21 • via Nuitee
K
KEIKO • solo_traveller • jp
9
Pros:

朝ごはんが最高でした。お野菜のメニューも多くて嬉しかったです。

Cons:

ウォッシュレットでしたが、できれば暖房便座であればよかったです。
コーヒーのドリップパックがあればとてもうれしいのですがが､､､ウェルカムドリンクが18時までなのでギリギリ間に合わなくて残念でした。

2026-04-16 • via Nuitee
S
Shoji • solo_traveller • jp
10
2026-04-16 • via Nuitee
L
Lumber Saúl • solo_traveller • pe
7
Pros:

La atención fue buena

Cons:

Las instalaciones muy antiguas

2026-04-15 • via Nuitee
篠原 • solo_traveller • jp
7
Pros:

朝食には、大変満足。
部屋も清潔。駐車場が少なかったが、他の駐車場について、丁寧に対応。

2026-04-13 • via Nuitee
K
KATSUMI • solo_traveller • jp
1
2026-04-12 • via Nuitee
D
Diana • solo_traveller • au
10
Pros:

Very close to the station, staff was very friendly and helpful and breakfast was delicious! Good value money

Cons:

Small room but comfy and clean

2026-04-12 • via Nuitee
K
kimikazu • solo_traveller • jp
9
Pros:

朝食のバイキング料理の種類の多さ

Cons:

特に無し

2026-04-12 • via Nuitee
T
TATSUYA • couple • jp
10
2026-04-11 • via Nuitee
Y
YUKI • solo_traveller • jp
4
2026-04-10 • via Nuitee
Y
YUKI • extended_group • jp
4
2026-04-10 • via Nuitee
かまちゃん • family_with_children • jp
7
2026-04-09 • via Nuitee
梶野 • couple • jp
8
Pros:

朝食は種類も豊富で満足しました。

Cons:

部屋にあった緑茶は飲めなかった。ベッドが小さかった

2026-04-09 • via Nuitee
加藤 • family_with_children • jp
5
2026-04-07 • via Nuitee
A
Ayafuso • couple • jp
8
2026-04-05 • via Nuitee