Urban Hotel Kusatsu

Hotels
7.2 (826 reviews)
Ooji 4-31 , Kusatsu , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good breakfast variety
Convenient location
Cons:
Cleanliness issues
Service attitude concerns

Categories

Cleanliness
6.85
Reported issues with dust in the breakfast area and unpleasant odors in the restroom.
Service
7.82
General positive sentiment regarding staff responsiveness, though there are complaints about attitudes.
Location
8.35
Conveniently located near the station, contributing to a comfortable stay.
Room Quality
6.81
Rooms were reported to be clean but had issues with noise and limited facilities.
Amenities
6.34
Some guests found the amenities, such as the laundry service, below standard.
Value for Money
7.3
Affordability noted, though some guests feel the experience was lacking given the price.
Food and Beverage
7.85
Breakfast offerings were multiple and satisfying, though some felt more variety could be beneficial.
Overall Experience
6.32
Despite advantages, various complaints impacted the overall enjoyment of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:19

Property Description

Convenient Location
Located just a 3-minute walk from JR Kusatsu Train Station, Urban Hotel Kusatsu provides easy access to JR Kyoto Station in just a 20-minute ride. Perfect for travelers looking for a central and well-connected accommodation option.

Comfortable Rooms and Amenities
Each air-conditioned room at Urban Hotel comes with free in-room internet, a private bathroom, TV, fridge, and electric kettle. Enjoy the convenience of provided towels and basic toiletries for a hassle-free stay.

Dining and Leisure Options
Indulge in a delicious breakfast buffet at Restaurant & Cafe Lavender, and savor a variety of a la carte dishes for lunch and dinner. Unwind at Tea Lounge & Bar Lavender with a selection of snacks and drinks. For leisure activities, guests can explore nearby golf courses just a short drive away.

Book your stay at Urban Hotel Kusatsu for a seamless and enjoyable experience.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1100 per day.

Location

Guest Reviews

7.2
Based on 826 reviews
Cleanliness: 6.85
Service: 7.82
Location: 8.35
Room Quality: 6.81
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 7.85
Overall Experience: 6.32
K
KAORI • couple • jp
6
Cons:

2人部屋でしたがベットが1人分くらいの小さいものでした

2026-03-22 • via Nuitee
N
NAGANO • solo_traveller • jp
8
また来るわ！
Pros:

朝食は自分には合っていていつも楽しみ。

Cons:

特になし。

2026-03-19 • via Nuitee
慶信 • solo_traveller • jp
7
2026-03-11 • via Nuitee
K
KATSUHIRO • solo_traveller • jp
7
2026-03-09 • via Nuitee
吉永 • family_with_children • jp
8
Pros:

何時もスタッフが丁寧な対応です

Cons:

本日2月28日又宿泊なんですが、今日の部屋今までに無い変な臭いで即、窓を空けました、今までに無い事で驚いています。ちなみに3014です💦

2026-02-28 • via Nuitee
Y
yusaku • family_with_children • jp
8
高評価
Pros:

朝食は品数が豊富でどれも美味しかった。接客担当やバックヤードの方の対応や挨拶などの印象も良かった。部屋もきれいだし、冬場なので暖かくて快適でした。

Cons:

窓からの景色がほとんど見れないところ。すりガラスで外は見えませんでした。

2026-02-25 • via Nuitee
T
Thong • couple • jp
3
2026-02-23 • via Nuitee
A
AI • couple • jp
8
Pros:

朝食は美味しかったです。

Cons:

浴槽に髪の毛があったところ。

2026-02-23 • via Nuitee
M
MAKISHI • couple • jp
10
2026-02-23 • via Nuitee
小川 • solo_traveller • jp
9
Cons:

駐車料金が少し高い

2026-02-14 • via Nuitee
K
KOJI • couple • jp
6
Pros:

⭐︎朝食
⭐︎価格

2026-02-11 • via Nuitee
S
SHINSAKU • solo_traveller • jp
8
一般的なビジネスホテル
Pros:

安く、自転車を停められるスペースがある。アメニティーが必要な分取りに行くシステムになっている。朝食が食べ放題

Cons:

値段相応に狭い、系列ホテルの数が少ない

2026-02-10 • via Nuitee
M
michiko • family_with_children • jp
9
良かった
Pros:

雰囲気が良かった

Cons:

ボディソープの匂いが合わなかった

2026-02-08 • via Nuitee
Y
YUJI • couple • jp
6
2026-01-28 • via Nuitee
M
Mgyachi • solo_traveller • jp
5
2026-01-28 • via Nuitee
H
hitoshi • couple • jp
2
田舎のホテルやな
Pros:

清潔

Cons:

真冬なのにトイレの便座が冷たすぎる

2026-01-25 • via Nuitee
W
wada • family_with_children • jp
7
Pros:

駅に近い。
朝食は、美味しい！

Cons:

建物は、古い。
スタッフに笑顔がないし、挨拶がない。

2026-01-24 • via Nuitee
T
Takuji • solo_traveller • jp
6
一泊では可もなく不可もない
Pros:

接客スタッフの対応

Cons:

デスク周り
　今までのデスクのデスク下が冷蔵庫等で無くなり椅子が格納できなくなっている。丸テーブルを追加していたが椅子を完全には納められないので、ベッド周りの手狭感がある。

2026-01-23 • via Nuitee
H
Hiroshi • extended_group • jp
9
2026-01-20 • via Nuitee
K
KAORI • couple • jp
3
2026-01-20 • via Nuitee