Grand Plaza Hotel Hanoi

Hotels
7.6 (152 reviews)
117 Tran Duy Hung , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Convenient location
Good breakfast options
Cons:
Rooms a bit old
Potential cleanliness issues

Categories

Cleanliness
6.86
The hotel is noted as old, which may impact cleanliness perception.
Service
7.83
Standard quality for this hotel tier.
Location
8.37
Very convenient for Korean guests.
Room Quality
7.32
A bit outdated but generally good.
Amenities
7.85
Includes Korean breakfast, adding value for guests.
Value for Money
7.31
Reasonable value considering location and amenities.
Food and Beverage
7.86
Breakfast includes Korean options which is a pro for many.
Overall Experience
7.43
Generally positive experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:10

Property Description

Luxurious Rooms with Modern Amenities
Experience elegance and comfort at the 5-star Grand Plaza Hanoi Hotel, offering spacious rooms with free WiFi, flat-screen TVs, and glass-walled bathrooms. Enjoy the convenience of a minibar, safety deposit box, and complimentary toiletries for a relaxing stay.

Relaxation and Wellness Facilities
Indulge in relaxation at the indoor swimming pool, sauna room, and spa center. Unwind with a rejuvenating massage or work out at the gym. The hotel also features a garden for a tranquil retreat.

Gastronomic Delights and Entertainment
Savor Asian cuisine, international buffet spreads, and afternoon tea at the hotel's restaurants and lobby lounge. Enjoy live entertainment in the evenings for a memorable stay.

Book your luxurious stay at Grand Plaza Hanoi Hotel and elevate your experience in Millennium City.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    People 5 years old and over stay for VND 1,100,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs VND 233046.56 per day.

Location

Guest Reviews

7.6
Based on 152 reviews
Cleanliness: 6.86
Service: 7.83
Location: 8.37
Room Quality: 7.32
Amenities: 7.85
Value for Money: 7.31
Food and Beverage: 7.86
Overall Experience: 7.43
E
Erdem • solo_traveller • vn
10
2026-02-11 • via Nuitee
đoàn • solo_traveller • vn
1
Thật tệ
Pros:

Chúng tôi không hài lòng và rất bực mình khi mất thời gian. Chúng tôi không hề đặt thêm phòng nhưng lại trừ tiền của chúng tôi trên thẻ. Ví dụ trường hợp chúng tôi không đến nếu có đặt giả sử là người khác. Bên phía khách sạn cũng phải gọi điện check thông tin có đến hay không.?? có đặt hay không?

Cons:

Tôi không hài lòng bởi vì bỗng nhiên trong tài khoản của tôi bị trừ tiền khi tôi đã thanh toán đầy đủ. Bên Booking phòng đã trừ tiền của chúng tôi.

2026-01-28 • via Nuitee
T
Tsung chi • solo_traveller • vn
8
2026-01-14 • via Nuitee
C
Chris Elliott • family_with_children • au
9
2025-11-21 • via Nuitee
E
Elijah
10
Good
Pros:

Good

2025-09-26 • via Nuitee
C
CHO
10
훌륭 편리 올드 그랜드플라자
Pros:

아주 훌융한 호텔. 조금 오래됐어요. 한국사람들에게 매우 편리합니다. 조식에 한식포함

2025-08-31 • via Nuitee
W
Woosu
10
Pros:

좋았어요

2025-06-09 • via Nuitee
H
Hai Sing
10
Pros:

Quick check in , ambience is quiet , room is clean . Bed is comfortable

2025-05-30 • via Nuitee
D
Dominador • group • au
7
not value for money
Pros:

Breakfast is good and with decent choices; cafe barista needs training for good coffee;

Cons:

exhaust fan not strong enough to fan away smells; room is dated and requires major design configuration/renovation; simple is best in the event that a reno is done; hotel's attempt to please with ostentatious and over-the-top design is so passe; furnishings needs big upgrade to bring it to 21st century; gold decor is too much; location is far from Old Quarter; did not feel the joy of a proud hotel staff showcasing the hotel; made me feel that customer service (i.e. training) is not a priority to hotel management.

2025-04-12 • via Nuitee
T
Tarek
6
Pros:

As a 5-star hotel, the breakfast is terrible. Basic items like cheese were missing for two days, and on one day, they only offered one kind.
There’s no variety in bread, and the coffee is bad.
The restaurant has an unpleasant smell that sticks to your clothes — really disappointing!

2025-04-09 • via Nuitee
T
Takahiro
8
Pros:

スタッフのサービスが良いです

2025-03-25 • via Nuitee
V
Verified traveler
4
Duty. Old
Pros:

가격 대비 매우 불만족.
습하고 곰팡이 오래되어 낡았어요.

2025-03-23 • via Nuitee
E
eleanorl232 • Family
8
Memorable stay at the Grand Plaza Hanoi Hotel
Pros:

The hotel really had a grand lobby. Although we arrived late at night, the lone staff in the reception area was accommodating. It took awhile to check-in though since we were a group of 6 persons.
The room was comfortable with the basic amenities. We also enjoyed our breakfast as the food spread was good. I loved the fruits!
Since I was there for a meeting, the location was accessible to the Convention Center. We also had an easy time getting grab cars for tours around the city.

2025-01-23 • via Tripadvisor
W
Wong • friends
4
Pros:

The bed is old and too soft causing backache. Need to shift position to avoid backache therefore didn't have good sleep for last few nights.

2025-01-14 • via Nuitee
S
Steven
10
Pros:

Nice place

2024-12-24 • via Nuitee
V
Verified traveler
8
Pros:

Old one but big one

2024-12-19 • via Nuitee
T
Takahiro • friends
8
Pros:

日本語対応は難しいです

2024-12-07 • via Nuitee
S
SANGMIN
10
Pros:

good

2024-12-02 • via Nuitee
A
avinesh09 • Family • in
2
Worst ever service experienced .
Pros:

Worst ever service I had experienced. I stayed at GRAND PLAZA HANOI and unfortunately had a very disappointing experience at their breakfast service. the staff’s behavior and service were a huge letdown. All the staff members appeared disengaged, with some even being outright rude. They seemed uninterested in helping or answering questions , and at one point, we had to wait for more than 15 minutes to ask for a coffee refill. I came with my family we were 22 people.
Lack of Professionalism: The overall atmosphere felt unwelcoming, with staff members chatting among themselves and neglecting their duties. It made the entire breakfast experience unpleasant. Ver very upset.

2024-12-01 • via Tripadvisor
A
avineshg2024 • Family
2
Worst ever service
Pros:

Worst staff and service never experienced before . Very very bad staff behaviour . They don’t know what’s the hospitality means. All the staff behave like they are dumb . What ever we asked they knowingly don’t listen in restaurant when we taking breakfast.

2024-12-01 • via Tripadvisor