The Crystal Apartments

Hotels
8.6 (584 reviews)
35 Medburn Road , Cape Town , za

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Stunning views
Cons:
Room cleanliness issues
Need for refurbishment
Limited kitchen amenities

Categories

Cleanliness
8.1
There are complaints about the cleanliness with mentions of worn-out kitchen equipment and issues with housekeeping.
Service
9.4
Staff were reported as friendly and helpful, contributing positively to the service experience.
Location
9.6
The location is described as excellent with peaceful surroundings and great views.
Room Quality
8.1
Some rooms were reported as needing refurbishment, and complaints about room amenities were noted.
Amenities
7.6
Limited kitchen equipment and issues with basic amenities were highlighted.
Value for Money
8.1
Several reviews indicate that the apartments did not match the expectations based on cost.
Food and Beverage
9.1
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
8.8
Positive aspects such as views and service balanced out the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:45

Property Description

Luxurious Ocean Views
Experience breathtaking panoramic views of the ocean from your private patio or balcony at The Crystal in Camps Bay. Relax in modern, air-conditioned apartments equipped with all the amenities you need for a comfortable stay.

Relaxation and Convenience
Unwind by one of the two pools on the spacious terrace or take a short 1.4 km stroll to the beautiful Camps Bay beach. Enjoy the convenience of free WiFi, secure parking, and in-room facilities like a dishwasher, tumble dryer, and washing machine.

Easy Access and Comfort
Located just 30 km from Cape Town International Airport, The Crystal offers easy access to both the airport and the vibrant city. Opt for an airport transfer shuttle for a hassle-free journey to your luxurious accommodation.

Book now to indulge in a serene seaside retreat at The Crystal Apartments.

Important information:

Please note guests are required to show a photo ID and credit card upon check-in. The card must match the one used to guarantee the booking.

Housekeeping staff will provide a daily refresh service and linen and towel change service every 5th day. This service can be arranged on a Sunday and on public holidays at an additional charge.

Kindly note that the property may charge a late check-in fee for arrivals after 20:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for ZAR 350 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 584 reviews
Cleanliness: 8.1
Service: 9.4
Location: 9.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 9.1
Overall Experience: 8.8
C
Christian • extended_group • de
7
Das Preis-Leistungs-Verhältnis hat nicht gepasst. Dennoch war der Aufenthalt + Lage gut.
Pros:

Die Lage war ein Traum und der Pool wurde morgens immer frisch gereinigt.

Cons:

Viele Gegenstände sind in die Jahre gekommen oder waren defekt.

Auf dem zweiten Balkon war ein Tisch ohne Tischplatte, Spülmaschine war nicht mit Salz gefüllt, die Waschmaschine und Klimanalage haben Probleme gemacht und generell war das Zubehör in der Küche teilweise nicht mehr richtig funktionsfähig.

2026-03-14 • via Nuitee
J
Jeffrey • couple • gb
10
Enjoyable, would recommend
Pros:

Modern, clean, high specification, secure, underground parking. Professionally ran.

Cons:

Location - not much nearby & a long walk to Camps Bay shops & restaurants.

2026-03-12 • via Nuitee
A
Aina • couple • es
10
Great place to stay
Pros:

Clean and spacious apartment. Great views, great swimming pool and great location! We would definitely come back.

2026-03-02 • via Nuitee
G
Geraldine • extended_group • ie
9
Loved our stay, would return without hesitation
Pros:

Accommodation was secure, Very spacious, clean and comfortable. Staff were very nice, friendly and accommodating

Cons:

-

2026-03-01 • via Nuitee
T
Thomas • couple • gb
10
2026-02-24 • via Nuitee
Y
Yourick • couple • nl
10
2026-02-22 • via Nuitee
A
ANNA MARIE • extended_group • ie
10
Brilliant location clean and nice restaurants
Pros:

The property was clean spacious and was close to the beach,table mountain,lions head, restaurants .Would highly recommend it .
Anna Marie &Noel 🙂

Cons:

Nothing

2026-02-14 • via Nuitee
L
Louise • couple • gb
10
We had a wonderful weeks stay and the staff were all lovely and friendly.
Pros:

We had a lovely apartment with beautiful views. The apartment was clean, spacious with everything you need and it was serviced every day.

Cons:

None

2026-02-12 • via Nuitee
F
frank • extended_group • nl
9
Pros:

Ruim schoon prima locatie

Cons:

Alles

2026-01-28 • via Nuitee
N
Nicole • couple • de
10
Wir kommen wieder :-)
Pros:

Alles, insbesondere die Aussicht

2026-01-27 • via Nuitee
M
Michael • couple • ie
10
Great apartment Great location
Pros:

Great spacious apartment with magnificent views of camps bay great location lovely pool area quiet. Really well maintained. Very friendly staff.

Cons:

Liked everything

2026-01-26 • via Nuitee
N
Ndivhuwo • couple • za
9
2026-01-25 • via Nuitee
S
Stephan • couple • de
8
Sehr schöner Aufenthalt in komfortabler Umgebung mit bester Lage!
Pros:

Sehr schöne Lage mit atemberaubenden Blick auf die Camps Bay sowie den Lions Head und den Tafelberg. Sehr komfortabel aber für diesen Preis auch bereits etwas abgewohnt.

Cons:

Siehe oben.

2026-01-23 • via Nuitee
P
Patricia • extended_group • de
7
2026-01-22 • via Nuitee
L
Laura • family_with_children • je
8
2026-01-20 • via Nuitee
L
Lehlohonolo • family_with_children • za
10
2026-01-19 • via Nuitee
N
Neryl • solo_traveller • zw
9
2026-01-19 • via Nuitee
J
Joseph • couple • gb
9
Modern and clean accommodation in great location.
Pros:

The property is located in a quiet and convenient location in Camps Bay. It is close the the beach and you can walk there and to all the restaurants and bars in about 20 minutes. Uber is very quick and inexpensive to get there.
The property was very clean and daily cleaning service was great. All staff were very attentive and helpful, the property had on site security at night.
The pool area was great and had a nice sea view. The property presents good value for money and was ideal as a base from which to explore Cape Town.

Cons:

Nothing

2026-01-19 • via Nuitee
A
Anke • couple • es
8
I was very happy at the Crystal apartments I can only recommend it for any traveler to Cape Town. I would stay there aga
Pros:

I liked the location and the layout/style of the apartment. Concerning the pool around the edge where the water starts desperately needs maintaining everything else was clean and in good order I can only recommend it

Cons:

The edge of the pool. It was very yellow and not nice to look at. It needs attention

2026-01-19 • via Nuitee
B
Bruno • family_with_children • nl
9
2026-01-12 • via Nuitee