The Crystal Apartments

Hotels
8.6 (601 reviews)
35 Medburn Road , Cape Town , za

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Stunning views
Cons:
Room cleanliness issues
Need for refurbishment
Limited kitchen amenities

Categories

Cleanliness
8.1
There are complaints about the cleanliness with mentions of worn-out kitchen equipment and issues with housekeeping.
Service
9.4
Staff were reported as friendly and helpful, contributing positively to the service experience.
Location
9.6
The location is described as excellent with peaceful surroundings and great views.
Room Quality
8.1
Some rooms were reported as needing refurbishment, and complaints about room amenities were noted.
Amenities
7.6
Limited kitchen equipment and issues with basic amenities were highlighted.
Value for Money
8.1
Several reviews indicate that the apartments did not match the expectations based on cost.
Food and Beverage
9.1
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
8.8
Positive aspects such as views and service balanced out the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:45

Property Description

Luxurious Ocean Views
Experience breathtaking panoramic views of the ocean from your private patio or balcony at The Crystal in Camps Bay. Relax in modern, air-conditioned apartments equipped with all the amenities you need for a comfortable stay.

Relaxation and Convenience
Unwind by one of the two pools on the spacious terrace or take a short 1.4 km stroll to the beautiful Camps Bay beach. Enjoy the convenience of free WiFi, secure parking, and in-room facilities like a dishwasher, tumble dryer, and washing machine.

Easy Access and Comfort
Located just 30 km from Cape Town International Airport, The Crystal offers easy access to both the airport and the vibrant city. Opt for an airport transfer shuttle for a hassle-free journey to your luxurious accommodation.

Book now to indulge in a serene seaside retreat at The Crystal Apartments.

Important information:

Please note guests are required to show a photo ID and credit card upon check-in. The card must match the one used to guarantee the booking.

Housekeeping staff will provide a daily refresh service and linen and towel change service every 5th day. This service can be arranged on a Sunday and on public holidays at an additional charge.

Kindly note that the property may charge a late check-in fee for arrivals after 20:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for ZAR 350 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 601 reviews
Cleanliness: 8.1
Service: 9.4
Location: 9.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 9.1
Overall Experience: 8.8
L
Lune couple za
10
2026-04-25 via Nuitee
K
Karyn couple au
8
2026-04-16 via Nuitee
R
Rayiru solo_traveller za
6
Pros:

Nice area, away from the busy strip, easy access to parking and our room, decent view and nicely laid out grounds with a very nice and clean swimming pool

Cons:

The layout in our room was odd, no facilities for my wife to do her hair, ie plug point and mirror together, there was a mirror in the bedroom but we had to ask for an extension as the plug was hidden behind the sliding cupboard draws and not accessible., and the bedroom had 2 sliding draws that when closed the bedroom became a small box with no air-conditioning and when we opened a cupboard next to the bed there was a boiler inside, very weird.
The main lounge kitchen area is dominated by a breakfast console that takes up do much space and makes the room feel so much smaller, plus the extractor fan above the console is low and you bang your head on it, after all that we had a great stay once we adapted to the room, its just a pity that after so much design bd monet was spent on these apartments they missed out on the snaller guests conveniences that would have made our stay perfect.

2026-04-13 via Nuitee
D
Dean couple gb
9
2026-04-13 via Nuitee
C
Christel extended_group nl
10
Zalig!
Pros:

Schone frisse accommodatie, heerlijk zwembad. Lekkere bedden en het uitzicht vanuit de loft over zee is adembenemend! Dichtbij restaurants en de zee, heen lopen en terug een uber (hoogteverschil).

2026-04-13 via Nuitee
P
Paul couple gb
10
2026-04-12 via Nuitee
S
Stefan couple de
9
Tolle Unterkunft mit Pool&Meerblick- sehr gepflegt
Pros:

Zugang zum Garten&Pool auf einer Ebene ( Poolebene). Meerblick wunderschön. Saubere Zimmer sowie die ganze Anlage sehr gepflegt. Sehr freundliche Mitarbeiter.

Cons:

Durch das Badfenster zum Treppenhaus- hört man das schlagen der Wohnungstüren enorm, bei frühen Abreisen kann das schon mal vorkommen. Bedingt durch die Winde pfeifen die Türen schon mal, kam ab und an vor. Die Klimaanlage hatte nur eine Einstellung- die lag bei fast 100 Prozent- hätte diese gerne reguliert.

2026-04-10 via Nuitee
R
Rach couple gb
7
Needs maintenance
Pros:

The apartment was a good size, nice big bed, the bathrooms were very clean and modern, and they provided a washing machine/dryer in each apartment which was a bonus. The view is stunning, but note that not all apartments have a clear view of the beach. The staff were super helpful and let us come back after checking out to use a spare apartment to shower in before our flight and leave our bags there.

Cons:

If you are looking for a 4* apartment, this isn't it. It would have been 4* back in 2010's, but a lack of maintenance means that a lot is requiring maintenance. The first room we got given (room 115) we couldn't even get into properly as the lock was dodgy, we didn't get a good beach/sea view (even though the block had empty apartments with better views), and the sofa bed rolled out every time you sat on it. The leather chairs were cracked and there were marks on the walls everywhere. They moved us into room 109 which felt much better but the carpet was disgusting and needs replacing. Although they give you a washer dryer, they don't provide washing tabs, so you have to go buy them yourself which seems a waste buying a small box to only use 1 or 2 during your stay. They also didn't replace our towels during house keeping. Overall, if you're looking for a 3* apartment close to Camps Bay with a pool this is a good option, but we thought it is expensive for what you get.

2026-04-05 via Nuitee
A
Ani extended_group za
10
2026-04-04 via Nuitee
R
Rick couple at
1
Pros:

It was clean

Cons:

Worst 2 hotel night of my life. Wall are made of paper, we could hear everything that happens. First night we had the neighbors fighting all night, literally till 5 in the morning. Second night just noise of other guests. Looks fancy on the outside, but did definitely live up to the luxury vibes

2026-03-30 via Nuitee
M
Michaela couple at
10
2026-03-29 via Nuitee
F
Fernanda couple br
10
2026-03-29 via Nuitee
M
michellene extended_group za
8
Pros:

It's a walking distance to the beach. The place itself is clean, nice it has everything you would need. Walking distance to the shops

2026-03-23 via Nuitee
K
Karin family_with_children at
8
Sehr nettes und gut ausgestattetes Appartement.
Pros:

Toll ausgestattetes Appartement, sehr sauber, wunderschöner Ausblick und schön gepflegter Pool.

Cons:

In der Garage stehen die Außengeräte der Klimaanlagen, wodurch es dort unerträglich heiß ist und die Wohnungen im Erdgeschoß von unten mit aufgeheizt werden. Normalerweise schlafen wir ohne Klimaanlage, hier ging es aber nicht anders.
Da kann allerdings der Betreiber der Unterkunft wenig dafür bzw. nichts dagegen machen.

2026-03-22 via Nuitee
V
Vincent couple au
8
2026-03-20 via Nuitee
C
carl family_with_children ae
8
2026-03-18 via Nuitee
P
Paulino family_with_children mz
10
2026-03-16 via Nuitee
C
Christian extended_group de
7
Das Preis-Leistungs-Verhältnis hat nicht gepasst. Dennoch war der Aufenthalt + Lage gut.
Pros:

Die Lage war ein Traum und der Pool wurde morgens immer frisch gereinigt.

Cons:

Viele Gegenstände sind in die Jahre gekommen oder waren defekt.

Auf dem zweiten Balkon war ein Tisch ohne Tischplatte, Spülmaschine war nicht mit Salz gefüllt, die Waschmaschine und Klimanalage haben Probleme gemacht und generell war das Zubehör in der Küche teilweise nicht mehr richtig funktionsfähig.

2026-03-14 via Nuitee
J
Jeffrey couple gb
10
Enjoyable, would recommend
Pros:

Modern, clean, high specification, secure, underground parking. Professionally ran.

Cons:

Location - not much nearby & a long walk to Camps Bay shops & restaurants.

2026-03-12 via Nuitee
A
Aina couple es
10
Great place to stay
Pros:

Clean and spacious apartment. Great views, great swimming pool and great location! We would definitely come back.

2026-03-02 via Nuitee