Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean rooms
Delicious breakfast
Cons:
Rooms a bit small
Parking overpriced

Categories

Cleanliness
8.63
Rooms were clean and maintained daily.
Service
9.1
Staff were nice and helpful, showing good service overall.
Location
9.14
Great location near attractions and train stations.
Room Quality
8.09
Rooms were a bit small but modern and comfortable.
Amenities
8.62
Good amenities like onsen and breakfast offerings.
Value for Money
8.58
Reasonable value for the quality of the stay.
Food and Beverage
8.63
Breakfast selection was good and featured local products.
Overall Experience
8.8
Overall nice experience with various positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:14

Property Description

Spectacular City Views from Large Public Baths

Experience stunning city skyline views while relaxing in our large public baths, just a 5-minute walk from JR Sapporo Station. The perfect way to unwind after a day of exploring.

Comfortable Rooms with Modern Amenities

Enjoy spacious air-conditioned rooms with stylish bathrooms and complimentary WiFi. Some rooms even offer panoramic city views. Relax in front of the LCD TV or help yourself to the in-room tea/coffee facilities.

French Cuisine with Local Flair at Restaurant hache

Indulge in a culinary journey at Restaurant hache, where French cuisine meets local flavors and ingredients. A true gastronomic delight awaits you at Cross Hotel Sapporo.

Book your stay now and elevate your Sapporo experience at Cross Hotel Sapporo!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.7
Based on 2391 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
O
Oshiro • extended_group • us
10
Was a wonderful stay!
Pros:

Was very pleased with the Breakfast Buffet and the Happy Hour from 3pm to 10pm

Cons:

hours of Onsen need to be open all day

2026-07-11 • via Nuitee
W
William • family_with_children • us
10
Comfortable.
Pros:

Clean an big rooms

2026-07-11 • via Nuitee
S
Sarah • couple • us
10
We loved everything including our very large room, the club lounge, the beautiful onsen with hot rubs with a view and be
Pros:

We had a great stay.

Cons:

Nothing

2026-07-11 • via Nuitee
C
Carmen • solo_traveller • ch
7
Pros:

Nahe beim Bahnhof , sehr freundliches und hilfsbereites Personal

Cons:

Der Teppich beim Zimmerei gang war etwas schmuddelig, die Toilette hat nicht sehr angenehm gerochen

2026-07-11 • via Nuitee
S
sze wei • solo_traveller • sg
5
Pros:

Location was good.

Cons:

Parking to pay( should be included in the hotel)

No laundry service

Staff does not know where is the nearest Laundry service.

No instructions for using the phone.

Lift stops at 2 every time

2026-07-10 • via Nuitee
A
Alan • couple • gb
9
Pros:

Super cool vibe. Special lounge with free drinks and food

2026-07-09 • via Nuitee
Y
Yoke • solo_traveller • sg
8
Good stay and staff were attentive
Cons:

The charging outlets were inconveniently placed on the bed frame and the wires were hanging over the frame with possibility of being hit by a falling phone

2026-07-07 • via Nuitee
S
Samantha • family_with_children • sg
8
Pros:

Very conveniently located!

2026-07-07 • via Nuitee
A
Alan • couple • us
9
2026-07-07 • via Nuitee
D
Denise • couple • au
10
Great hotel, shame I was unwell
Pros:

Great location in Sapporo.

Cons:

Unfortunately I became ill on my first night in Sapporo and was unable to fully appreciate the hotel. I ventured to the breakfast on my last day (of 3) and still couldn't eat the amazing array of food on offer. Hopefully will return to Sapporo and the Cross Hotel to appreciate it.

2026-07-07 • via Nuitee
A
Alicia • family_with_children • au
10
2026-07-05 • via Nuitee
6
643rebeccaz • Couples • Laguna Niguel, California
10
Central Location; Clean and Modern
Pros:

Our 2 night stay was the perfect place to spend in Sapporo. The hotel is located just a few blocks away from Sapporo Station (5 minutes walk) between 2 quieter streets. It is in an excellent location to be walking distance from the clock tower, TV tower, Odori Park, Tanukikoji Shopping Street and plenty of shops and restaurants. Despite Suskino area appearing to be far away, it was surprisingly easy to walk there as well. We ended up walking there twice in one day and didn’t feel like we were exhausted.

Check-in / check-out is pretty seamless and a staff assists you on the self check-in/out machine. We stayed in the Cross Suite, which was very spacious and comfortable. I enjoyed the windows in the bathroom, particularly in the tub area. Pictures on the website felt accurate. The only strange thing about the room is that because the bathroom is located next to windows, the adjacent seating area is a little closed off and they hide the wall with a curtain. It felt a little odd, but didn’t detract from enjoying the room.

We also had breakfast in the morning (starts at 7:00A), which is a wide assortment of items. I was expecting more sushi dishes (ikura, tuna, shrimp) as we had enjoyed this in other Hokkaido hotels outside of Sapporo, but unfortunately all of their seafood dishes were cooked. Additionally, there were signs in the elevator that there can be a wait between 7:30A-9:00A. Around 7:00-7:30A when we ate, it was definitely busy, but not crowded. I could definitely see how you would need to wait if you eat during the peak hours.

Overall, no complaints with the stay. Being in a central location was the reason why I chose this hotel and I would stay there again.

2026-07-02 • via Tripadvisor
A
Audronė • couple • lt
9
2026-06-30 • via Nuitee
R
Reiko • solo_traveller • jp
8
2026-06-29 • via Nuitee
Y
Yun Kyung • solo_traveller • us
8
2026-06-28 • via Nuitee
I
Ioanna • solo_traveller • dk
9
Great location and facilities
Pros:

Good location, quiet especially the higher floors, excellent mattress and pillows, provided amenities. Great coffee facilities in the room including beans and a grinder for drip coffee. The onsen was also nice with an indoor and outdoor option.

Cons:

I would have liked some more snack options in the meet lounge

2026-06-27 • via Nuitee
N
norimasa • solo_traveller • jp
8
又使いたい
Pros:

セキュリテーが良くなっていた
朝食は良かったが値段が高いかな
大浴場も良かった
部屋が広く又使いたい

Cons:

特になし

2026-06-27 • via Nuitee
C
Chan • solo_traveller • sg
10
Pros:

Clean rooms and friendly staff

Cons:

A short walk to the main train station, could be challenging during a downpour

2026-06-27 • via Nuitee
Y
Yen Chen • extended_group • tw
8
Pros:

1. 位置位於貍小路走路大約15分鐘，很方便
2. 早餐很好吃
3. 還有大浴場可以泡澡👍

Cons:

房間不大

2026-06-23 • via Nuitee
T
Tasha • solo_traveller • kr
10
Pros:

화욜에 묵었던 방보다 조금 큰 방이어서 넓어서 좋았고요, 3시 전이었는데 체크인해주시고 TV타워가 보이는 전망좋은 고층객실을 주셨어요. 객실에 마련된 원두 갈아서 아침에 내려먹으니 세상 행복..
콘센트도 여기저기 마련되어있어서 편리했고 역이나 오도리 공원과 가까워서 편리했고 중심가로 쇼핑하러 가기도 좋았어요!

2026-06-23 • via Nuitee