Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean rooms
Delicious breakfast
Cons:
Rooms a bit small
Parking overpriced

Categories

Cleanliness
8.63
Rooms were clean and maintained daily.
Service
9.1
Staff were nice and helpful, showing good service overall.
Location
9.14
Great location near attractions and train stations.
Room Quality
8.09
Rooms were a bit small but modern and comfortable.
Amenities
8.62
Good amenities like onsen and breakfast offerings.
Value for Money
8.58
Reasonable value for the quality of the stay.
Food and Beverage
8.63
Breakfast selection was good and featured local products.
Overall Experience
8.8
Overall nice experience with various positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:14

Property Description

Spectacular City Views from Large Public Baths

Experience stunning city skyline views while relaxing in our large public baths, just a 5-minute walk from JR Sapporo Station. The perfect way to unwind after a day of exploring.

Comfortable Rooms with Modern Amenities

Enjoy spacious air-conditioned rooms with stylish bathrooms and complimentary WiFi. Some rooms even offer panoramic city views. Relax in front of the LCD TV or help yourself to the in-room tea/coffee facilities.

French Cuisine with Local Flair at Restaurant hache

Indulge in a culinary journey at Restaurant hache, where French cuisine meets local flavors and ingredients. A true gastronomic delight awaits you at Cross Hotel Sapporo.

Book your stay now and elevate your Sapporo experience at Cross Hotel Sapporo!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.7
Based on 2191 reviews
Cleanliness: 8.63
Service: 9.1
Location: 9.14
Room Quality: 8.09
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
S
Stefan β€’ extended_group β€’ se
8
2026-02-14 β€’ via Nuitee
A
Anne Marie β€’ couple β€’ us
7
It was fine. A bit overpriced.
Pros:

Good location and clean. Nice onsen.

Cons:

Room too small. Nowhere to lounge outside of room.

2026-02-13 β€’ via Nuitee
S
Sabina β€’ couple β€’ ch
10
2026-02-12 β€’ via Nuitee
R
Ruth β€’ family_with_children β€’ nz
9
Pros:

Great location. And good room selection.

Cons:

There was no hotel bar only a club room

2026-02-12 β€’ via Nuitee
P
Paul β€’ solo_traveller β€’ ee
9
2026-02-11 β€’ via Nuitee
A
Akkadet β€’ family_with_children β€’ th
9
Great experience
Pros:

The room is very clean. The staff is very friendly and helpful. Good location.

2026-02-09 β€’ via Nuitee
A
Akkadet β€’ family_with_children β€’ th
10
Great Experience!!
Pros:

The room is very clean and big space. The staff is very friendly and helpful.

2026-02-09 β€’ via Nuitee
M
makoto β€’ solo_traveller β€’ jp
8
2026-02-08 β€’ via Nuitee
ζ™Ά β€’ family_with_children β€’ tw
8
4+1δΊΊζˆΏοΌŒθ‘ŒζŽη„‘ζ³•ε…¨ζ‰“ι–‹β‹―β‹―
Pros:

倧桴場泑湯！

Cons:

η©Ίι–“ε‹•η·šε―ε†εŠ εΌ·οΌ

2026-01-31 β€’ via Nuitee
S
Samantha β€’ couple β€’ au
9
Pros:

Great location for exploring Sapporo and nearby. The Cross Floor room was spacious and the Cross Lounge was a great benefit.

2026-01-30 β€’ via Nuitee
E
Elizabeth β€’ couple β€’ us
10
Would Come Back!!!
Pros:

Location of hotel was excellent - everything was within walking distance. We landed at Chitose, took the train in and walked to the hotel from Sapporo station. The staff was helpful in answering questions, holding luggage and the breakfast was great!!

2026-01-29 β€’ via Nuitee
R
Rieko β€’ solo_traveller β€’ jp
8
Easy stay. Clean facilities.
Pros:

Clean facilities. Close to Odori and underground shopping street. Many good restaurants nearby. Breakfast menu changed between the first day and the second. Bus stop to the airport and ski resorts within walking distance. Staff were all nice, polite and helpful.

Cons:

The facewash didn't match my skin, but that's not the hotel's fault. Elevators were a bit slow.

2026-01-28 β€’ via Nuitee
E
Eunjung β€’ family_with_children β€’ kr
9
Pros:

μ‚Ών¬λ‘œ λˆˆν­νƒ„ λ•Œλ¬Έμ— 체크인을 μƒˆλ²½μ— ν–ˆλŠ”λ°λ„ μΉœμ ˆν•˜κ²Œ 잘 μ‘λŒ€ν•΄μ£Όμ…¨μŠ΅λ‹ˆλ‹€. 제 μ‹€μˆ˜λ‘œ μ˜ˆμ•½μ— μ•½κ°„μ˜ λ¬Έμ œκ°€ μƒκ²ΌλŠ”λ°, κ·Έ μƒν™©μ—μ„œ μž„κΈ°μ‘λ³€μœΌλ‘œ 잘 ν•΄κ²°ν•΄μ£Όμ…”μ„œ λ…Έμˆ™μ„ λ©΄ν•˜κ³  잘 쉴 수 μžˆμ—ˆμŠ΅λ‹ˆλ‹€. 직원듀이 정말 μΉœμ ˆν•΄μš”.

Cons:

νƒ€μ˜¬ μ’…λ₯˜κ°€ 큰 λͺ©μš•νƒ€μ˜¬, μ •μ‚¬κ°ν˜• νŽ˜μ΄μŠ€νƒ€μ˜¬λ§Œ μžˆμ–΄μš”. 쀑간 크기 μ‚¬μ΄μ¦ˆκ°€ μ—†μ–΄μ„œ 쑰금 μ•„μ‰¬μ› μ–΄μš”.

2026-01-27 β€’ via Nuitee
S
Sarka β€’ couple β€’ us
9
2026-01-25 β€’ via Nuitee
C
ChiaJung β€’ family_with_children β€’ tw
7
2026-01-23 β€’ via Nuitee
M
Mahani β€’ family_with_children β€’ my
7
for a family of 5, our stay is one of memorable ones!.
Pros:

strategic location between transport hub and shopping district. Away from overly crowded area but within walking distance. Breakfast spread was good and would be great to have more vegetarian option.

Cons:

nothing

2026-01-23 β€’ via Nuitee
P
Phuong β€’ solo_traveller β€’ us
9
2026-01-23 β€’ via Nuitee
Z
Zhi Hao β€’ family_with_children β€’ sg
7
2026-01-22 β€’ via Nuitee
M
Massimiliano β€’ couple β€’ it
9
SUPER
Pros:

Hotel in posizione davvero ottimale, vicinissimo alla stazione, camere pulitissime e silenziose, colazione ricca e abbondante.

Cons:

nulla, tutto perfetto.

2026-01-21 β€’ via Nuitee
J
Josh β€’ family_with_children β€’ au
9
2026-01-21 β€’ via Nuitee