SUPER HOTEL Osaka Natural Hot Spring

The rooms were not as small as I was expecting so that's good. I like the managers happy hour every evening, and the Onsen. Staff speak good english, and the location is really close to a Subway

Rooms are extremely small

I like the luggage storage. It was so secure and with a camera to see how luggage was deposit.:)

Beautiful hotel and close to everything

I enjoyed my stay there great day only downside is there is nothing around

The hotel was very clean and staff were very friendly. The room felt a bit older compared to the lobby, and the step to the bathroom was pretty high, making going in and out of it a bit more cumbersome.

The public bath was very clean, and easy to access. Although night time tends to get really busy, it is better to go in the morning when there are less people (unless you like the crowd).

Also, the rooms are accessed via a code rather than keycard which was great as you just had to remember you code and not carry the keycard everywhere.

A lovely property in osaka with amazing accommodations and amenities id happily stay here again

The check in time is 3pm, would love to see if they can move little bit early.

Staff was rude, completely selfish, and unwilling to help.

Customer service was excellent! The staff all spoke English and were very nice and extremely helpful. Rooms were small and very difficult to live in with 2 suitcases, but overall fairly pleasant place. You have to get the subway to get anywhere. There is a 7/11 right outside.

Everything was perfect. People at the front deck and service staff were very friendly and helpful. I was very impressed by the good manners of the staff and the dedication to their jobs. (That's why I like travelling in Japan!)
The room was extremely clean and quiet, and the room standard was at a high level. The hot spring Japanese bath was a real highlight for me

This is a nice place with a kind staff. The spa area is amazing. However, the room is very small. Not a novelty in Japan...

The Hot Springs in this Hotel is awesome! I had a great time at this hotel.

I had a wonderful time at this hotel. I don't speak an ounce of Japanese, but the hotel staff was very accommodating and did amazing trying to communicate and convey everything to me. The hotel staff even suggested good places to eat and even helped me to get to the bus and train. The best time I'm in Osaka, I will absolutely be staying here again! Also, universal studios is a beautiful 10 min walk to the train and only 3 Tain stops away.

Smelly bathtub

There is a bus stop near the hotel and many bus lines,but subway is a little far away

Realy love the natural hot spring onsen here! Service was great too. Good value for money!

The hotel was a bit far from Osaka station. Their beds were hard and uncomfortable. You would think that after a hot bath in the natural springs you would have a good night sleep. Wrong. the bed was hard that I woke up with muscle pain all over my body. the bed was also too low. We even had to upgrade to a bit bigger room but there was not much difference. Not even a meter difference.The room was small no room for your luggage when you want to open it. The only good thing about it is the hot springs. It was private and separate gender. They provide body soap, shampoo and conditioner. If they improve the bedding system they would get great reviews. This is their downside. The bedding need to be updated.

Another amazing stay! The rooms are small but for the price, I think it is reasonable. Main attraction for me is the clean onsen and the friendly customer service. The front desk are always willing to help. We were able to store our bags before check in and after check out. On the day of our departure, it was raining heavily. One of the staff lend is 4 umbrellas even though it was before their office hours and trust us to return the umbrellas after checking out- we did. That is really much appreciated. Highly recommended for anyone looking to experience onsen in a clean environment.

Tried to book a twin room as was traveling with my daughter but not available so booked room with one bed described for 2 people. Bed smaller than a double, bathroom tiny and smelt awful. No room to put bags or move inside this room. Uncomfortable bed and pillows that felt like they were made of small balls. Breakfast was a good inclusion and value for money with a western option which was appreciated after a few weeks of Japanese breakfasts. Onsen was good and would be the only real positive for this hotel. Location was not great for tourists as more suited for business traveler as this seemed to be the area it was located in.