Hotel Rainha Santa Isabel

Hotels
Independent
7.6 (123 reviews)
Rua Direita 63, Obidos, 2510-001 , Obidos , PT

Facilities

Meeting rooms
Free WiFi
Luggage storage
Elevator
ATM/banking
Television in common areas
Safe-deposit box at front desk
Front desk (limited hours)
Meeting rooms
Smoke-free property
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Unreliable amenities

Categories

Cleanliness
5.85
Concerns about black mold in the bathroom and stains in the room were highlighted.
Service
8.85
Guests mentioned excellent service from the staff and helpful assistance.
Location
9.85
The hotel is conveniently located in the historic area within the walls of the old city.
Room Quality
6.85
Issues noted include a broken elevator and rooms with inadequate amenities.
Amenities
6.85
Missing promised amenities such as AC and a mini fridge were reported.
Value for Money
7.85
Price may not match the experience given the facility issues and misinformation.
Food and Beverage
5.85
Breakfast quality was mentioned as poor and fly-infested.
Overall Experience
8.85
Despite issues, positive comments were made regarding the unique medieval atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:13

Property Description

Convenient Amenities
Embrace complimentary wireless internet, TV in common area, and tour assistance. Don't miss the snack bar, room service, and bar/lounge for a relaxing time.

Featured Amenities
Indulge in a 24-hour business center, luggage storage, and laundry facilities. Enjoy the convenience of free self-parking on-site.

Comfortable Rooms
Relax in one of the 20 air-conditioned rooms with free Wi-Fi. Each room boasts a private bathroom with a bidet and hairdryer, and conveniences like safes and desks.

Immerse yourself in the heart of Obidos at Hotel Rainha Santa Isabel, a stone's throw away from Church of Saint Peter and Grande Mercado Medieval de Obidos. Your ideal stay awaits!

Important information:

  • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guests are provided with free hand sanitizer

  • General

    Property follows regional sanitization guidelines Clean & Safe (Portugal)

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.6
Based on 123 reviews
Cleanliness: 5.85
Service: 8.85
Location: 9.85
Room Quality: 6.85
Amenities: 6.85
Value for Money: 7.85
Food and Beverage: 5.85
Overall Experience: 8.85
L
Layla
8
Pros:

Parking was not on site as advertised

2025-10-09 via Nuitee
P
Paulo
8
Pros:

Muito bom para descansar durante a noite silenciosa que se faz sentir na Vila.

2025-10-09 via Nuitee
R
Rony
8
Pros:

O café da manhã é muito simples para um hotel que se pretende 3 estrelas. A sala de estar está abandonada. Não compensa o valor.

2025-10-08 via Nuitee
L
Lydie
8
Bien
Pros:

Hotel typique, bien placé et chambre confortable. Mériterait un petit peu d entretien mais bon rapport qualite prix

2025-10-08 via Nuitee
M
MARION family_with_children
8
Pros:

tres belle chambre et salle de bain et super vue sr le chateau!!

2025-09-17 via Nuitee
E
Edith
10
Pros:

In the heart of where we wanted to be. The staff are excellent- great includes breakfast, although the breakfast area was a bit warm

2025-09-08 via Nuitee
P
Patrícia partner
8
Pros:

Good stay

2025-09-07 via Nuitee
M
Mario Estuardo family
6
Pros:

is a great ubication because is inside the castle, the problem is that the parking is very far, need to get the bags by ourselves to the hotel like 1km no help, directions is confused. the room is compact but confortable (is an old property) many options for dinner, shop and visit inside places, the sunshine is perfect, similar of Tostana

2025-09-03 via Nuitee
M
Marine
6
Pros:

Resa de dernière minute - peu chère.
Chambre confortable - petit déjeuner horrible - personnel accueillant et

2025-09-01 via Nuitee
D
Débora
8
Hotel Óbidos
Pros:

Conhecemos a cidade e a localização do hotel é ótima, muito bom. Atendimento excelente.

2025-08-23 via Nuitee
C
Clin
8
Pros:

Hotel bien situé mais bruyant car au cœur des remparts

2025-08-16 via Nuitee
S
Sabrina Amber Taylor family
6
Pros:

This hotel is in the historic area and very old. The staff were most excellent friendly and helpful. I was expecting old and funky, but was disappointed in finding the ceiling in the bathroom covered in black mold. This is the reason we have low stars. If this could be addressed it would have more than meet my expectations. The hotel is conveniently located in the heart of the old city within the walls. Breakfast was standard.

2025-08-08 via Nuitee
V
Víctor partner
4
Pros:

Alojamiento muy antiguo. Ascensor roto. Pocas comodidades

2025-08-05 via Nuitee
P
Patrícia partner
6
Pros:

The hotel needs maintenance, our door didn’t shut properly and there were stains in the room.

2025-08-01 via Nuitee
B
bridget
10
Pros:

Very clean and had a magical, medieval feel.

2025-06-16 via Nuitee
C
Caroline
6
Pros:

We booked a room with AC and mini fridge. We were given a room with neither. After saying the room wasn’t what we booked, they said they could be in a mini fridge later. Eventually we got a room with AC. they shouldn’t list amenities they don’t have.

2025-06-16 via Nuitee
F
Francine
8
Pros:

Bon accueil lors de notre arrivée. Très bien situé. Au centre du village médiévale.

2025-06-15 via Nuitee
J
James partner
4
Pros:

Air conditioning too loud. Breakfast poor and fly infested. Nearly impossible to find hotel inside walls. Bed uncomfortable.

2025-06-15 via Nuitee
D
David family
2
Pros:

I had a terrible experience with the property. When I booked the hotel, the website says “parking is included”, I used google map and can not reach the hotel and had to park my car in an public area and walk 10 minutes to the hotel, it’s around 11:20 am of 6/13/2025. The lady at reception desk told me parking was not included. I asked her where to park and she told me I had to find a parking place by myself. So I payed at the parking box over the night. When I came back at 3:00 pm, a gentleman at the reception desk showed me a map and said I can drive there and park for free. The problem is the website is too confusing. The main reason I picked this hotel is parking is included. Obidos is an old town, parking is difficult. So if you drive here, you’d better find a better one.

2025-06-15 via Nuitee
M
Mary partner
10
Pros:

Lovely accommodation in awesome location. Breakfast was ok but coffee not great. Friendly staff

2025-05-25 via Nuitee