Facilities

Full-service spa
Fitness facilities
Front entrance ramp
No single-use plastic stirrers
No single-use plastic water bottles
Guest education on local ecosystems and culture
Annual carbon offsets
Long-term parking (surcharge)
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Spa and sauna facilities
Excellent food quality
Cons:
Rooms smell of smoke
Poor service training for some staff

Categories

Cleanliness
8.25
Rooms look tired and smell of smoke, suggesting a need for improvement.
Service
9.25
Staff are professional, attentive, and genuinely warm, setting a high standard of hospitality.
Location
9.25
Absolutely central location, perfect for business trips.
Room Quality
8.25
Rooms are outdated and a bit noisy, requiring some renovations.
Amenities
9.25
Great facilities, especially the saunas and spa services.
Value for Money
9.25
Offers good value at its price point considering the amenities and service.
Food and Beverage
9.25
Breakfast buffet is impressive with a wide variety of options.
Overall Experience
9.25
Had a remarkable experience largely due to the excellent service and facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:06

Property Description

Experience unmatched luxury at Rixos President Astana, the ultimate sanctuary in the heart of Astana.

Spa and Wellness
Indulge in a rejuvenating escape at our exquisite spa, featuring an array of massages, body treatments, and facials tailored to revitalize your spirit.

Culinary Delights
Savor international cuisine at Al Farabi, relish 24-hour room service, or unwind at our stylish bars—every dining experience is designed to delight your palate.

Business and Events
With over 10,000 square feet of versatile meeting space and a dedicated business center, our hotel is perfect for conferences or special events, complemented by seamless complimentary Wi-Fi.

Book your unforgettable stay today and immerse yourself in luxury at Rixos President Astana!

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Pool access available from 7:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Transportation

    Car recommended

  • General

    Cashless transactions are available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

9
Based on 63 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 9.25
Overall Experience: 9.25
Маруков • couple • ru
10
2026-05-15 • via Nuitee
L
Lyazzat • couple • kz
10
2026-05-13 • via Nuitee
F
FilipSt. • solo_traveller • us
4
Mildly said, needs a lot of improvement...
Pros:

That there is a cigar lounge/Irish Pub...but even there, the draught beer wasn't cold enough, and the food was very average.

Cons:

First, 20000 tenge (43 dollars) is incredibly expensive. And for that money, you get staff at the egg station that don't speak any English, or don't want to. I left my omelet to get bread and came back to see it gone. And the final straw was ALL three coffee machines were either broken or really, really BAD coffee. For a Turkish-owned hotel, this is not only unacceptable, but embarrassing!!! The coffee in the room was better than the coffee at the 40-dollar breakfast.

I've been there several times, and breakfast used to be much better. Rooms are exactly the same with no improvement. Wind is coming through the windows.

Unfortunately, I don't think I will stay there again.

2026-05-02 • via Nuitee
V
Vadim • family_with_children • ru
10
2026-04-29 • via Nuitee
M
Maslikov • solo_traveller • ru
10
Rixos есть Rixos
Pros:

Отличный отель мирового уровня.

Cons:

Есть мелкие нюансы в состоянии экстерьера и интерьера, требующие реновации.

2026-04-23 • via Nuitee
K
Konstantin • solo_traveller • ru
9
2026-04-16 • via Nuitee
O
Oleg • couple • ru
10
2026-03-28 • via Nuitee
R
Regis • solo_traveller • fr
8
Pros:

Location, availability of staff

Cons:

Restaurant and breakfast

2026-03-23 • via Nuitee
E
Egor • extended_group • il
10
2026-03-22 • via Nuitee
R
Rinat • family_with_children • ru
10
2026-03-13 • via Nuitee
Дилмухаммад • couple • kz
5
2026-03-12 • via Nuitee
N
Nela • extended_group • rs
9
The staff was very welcoming. The hotel was spotless. Location is very good.
2026-03-04 • via Nuitee
O
Olga • solo_traveller • ru
9
Pros:

Останавливалась на 3 ночи, очень приветливые сотрудники, вкусный и разнообразный завтрак, хорошая еда в лобби, отличное месторасположение, хороший спа, В номере открывается дверь на балкон, за счет этого можно организовать приток свежего воздуха. Рекомендую.

2026-03-01 • via Nuitee
A
Alexandr • solo_traveller • kz
10
2026-02-14 • via Nuitee
Z
Zara • family_with_children • ru
10
2026-01-25 • via Nuitee
Z
Zara • family_with_children • ru
10
2026-01-25 • via Nuitee
Гаухар • extended_group • kz
10
Все на высшем уровне
Pros:

Все

Cons:

Ничего

2026-01-19 • via Nuitee
K
Kadri • extended_group • kz
8
2026-01-19 • via Nuitee
A
Aslan • couple • kz
10
2026-01-18 • via Nuitee
Ольга • extended_group • nl
9
Pros:

Завтрак отличный. Тишина в номере и классный вид из окна. . Номер очень просторный. Шторы с пульта управляются.

Cons:

При заезде попросили оставить залог наличными за бар. Наличных нет. Странно для 5* отеля не доверять клиентам.
Система отопления в номере в мороз не справлялась. Гоняла холодный воздух.
Спа зона слабая. Нет джакузи. Крошечная раздевалка. Массаж очень дорогой, нет классического массажа, только тайский.
Пиво Гинес в баре 14 евро за бокал. Это ненормально. Даже в аэропорту такое же пиво в 2 рвза дешевле.

2026-01-17 • via Nuitee