Rixos President Astana

Absolutely central location, perfect for business trips and interacting with governmental bodies. A bit outdated rooms (noisy aircon) but excellent service and breakfast.

Great place to stay. Friendly staff, big rooms.

Хорошее расположение отеля .

This was my first visit to Astana, and staying at Hotel Rixos President Astana left me deeply impressed. The hotel has been around for nearly 30 years, yet it is still in outstanding condition—elegant, spotless, and extremely well cared for. While not the most modern in design, it offers everything you could want in a five-star stay, delivered with remarkable consistency.

The service is world-class. Staff are professional, attentive, and genuinely warm, setting a standard of hospitality that surpasses many luxury hotels I’ve stayed in across Central Asia. When compared with top properties such as InterContinental Almaty, Hyatt Regency Tashkent, Hyatt Regency Bishkek, or even the Fairmont Baku, Rixos Astana stands out not only for its service but also for the value it offers at its price point.

The Hamam spa was a highlight. The Indonesian ladies providing treatments deliver exceptional skill and care—it felt like a true experience rather than just a service. Equally impressive was the breakfast buffet, which offered everything from fresh fruit and pastries to Asian and European specialties, all beautifully presented and delicious. The all-day menu also reflects this balance of international flavors, making dining here a pleasure.

In the afternoons, relaxing near the piano lounge with live music added an elegant and welcoming atmosphere, something that elevates the stay beyond just accommodation.

Overall, Hotel Rixos President Astana combines cleanliness, comfort, excellen

This place has the best saunas in town, but the rooms and service are disappointing. The selection of saunas and their maintenance are excellent, although the pool is often crowded. Rooms smell of smoke and look tired. The personnel try to help but are poorly trained and often fail to understand customer requests. Staff seem to have little authority and appear intimidated by their foreign managers. Overall, it’s run with the kind of indifference you often see in Turkish hotels — great facilities, mediocre hospitality.

Stay was pleasant, great facilities that requires some renovation. Friendly staff, special thanks to Artur for his professionalism and kindness. He made our stay very comfortable.

The hotel is very nice with wide open spaces and all the amenities that you might desire in a 5 star hotel. Like any hotel in Kazkhstan it has a security check portal right at the very entrance. The reception personnel is friendly and their command of English language is good.

The rooms are spacious and the furniture is very convenient for a business traveler. I very much appreciated the provided work desk and chair and also the seatee with a leg rest.

The bathroom is big enough and all the toiletries are provided for in abundance. The closet has its urual safe with a keypad and also an ironing board and an iron for clothes pressing.

I missed the regular garbage bin near the coffee maker and also a garbage bin underneath the bathroom sink.

The spa is very good and you can have a blast in the gym and also a second blast in the pool area, or the hamam. Beware that only the B elevators are reaching the spa (-1) level. The A elevators situated near the reception are not reaching the spa level.

For an European traveler, it was quite a suprise to find out the the actual Irish Pub is allowing smoking. It is a very big bar and it's more like a sports bar fitted with giant screens perfect to watch various sports.

But the top enchantment of this hotel was its breakfast. It is an excellent breakfast and if even the most grumpy traveler would eventualy comment about different things about the hotel, the breakfast is the one to keep them quiet. Usually big hotels are doing their level best to save costs and keep the breakfast expenses quite low. Not this hotel. I really enjoyed every single minute of the breaskfast and I do really hope to be back there sometime.

Great experience the presidential suite was really nice

Rixos is always a guarantee , I’ve been amazed about services and how people working there are so kind and helpful, I had some problem during my stay (not related to the hotel ) and the guy at the reception ( sorry but I don’t remember the name ) was able to fix everything
The hotel is a true five stars with all the five stars services , room and bed very comfortable, super breakfast and with good restaurants, certainly will be my hotel again when I’ll be back to Kazkhstan

Staff is great. Thank you to Assel (Reception) for being very attentive to my needs.
Spa Pool are excellent (steam room just great!)
Breakfast is nice. Wi-fi is good qualty. Highly recommend.

The Reception Staff was great. In particularly, Thank you to Mukhammad! Great room, high quality wi-fi, top swimming pool and sauna. Overall, had a great stay. Highly recommend.

The Rixos is a stunning hotel and the service is outstanding. The hotel entrance and atrium are very impressive and so was our room. There is a quite formal restaurant, but I didn't see many people in there. You can order food and drink at the tables in the atrium and there is a nice atmosphere here. The menu is interesting and extensive and service was great. It was freezing cold in Feb (minus 28) and I was really pleased to be able to get such good food in the hotel. There is also an Irish music pub in the hotel which is open 24 hours and full of smokers, which felt a bit out of place, but seems to be a thing in Kazakhstan.

Stayed there for 2 days, loved everything. Very spacious and clean rooms, attentive and friendly staff. Especially enjoyed the spa and hammam; there are many procedures available. A hotel with a unique style where you can enjoy a pleasant stay overall.

PROS:
- great location, walking distance to some famous places of interest;
- beautiful and big room
- delicious breakfasts with lots of options
- polite, helpful, and friendly personnel
- swimming pool is large and warm
- and overall just a very nice hotel

CONS:
- rug in a room was not very clean, could see some dirty spots on it;
- room can be very very cold in winter, so have to keep a heater on all the time which can lead to a dry air;
- frequent smells of food coming from the hotel kitchen (problems with kitchen hoods?)

A truly excellent hotel in all aspects possible! It does not get better than this. Excellence in service, standards, cleanliness, selection, breakfast, room service, attention from staff. Simple a delight to stay here!

Perfect localization in the center of Astana. Nice room and spa. Unfortunately, unexpected low selection of food during breakfast. Very professional and friendly staff, especially the lady from touristy office. Highly recommended:)

Usual Rixos quality standards and service could be experienced in beautiful Astana city. Strongly advice it.

ROOMS: spacious with comfortable bed. Big bathroom is equipped with bath and shower both, toiletries. Bathrobes and slippers are provided as well.
LOCATION: very good location in the city center, it’s so convenient to go everywhere from the hotel. 25min drive from the airport.
FOOD: breakfast (if it’s not included in you room rate it costs 9900 KZT). Restaurant and bar work from morning till night, Irish pub works 24h. We ordered food in the room service menu, all dishes was in in front of us in 30 min.
FACILITIES: wi-fi, ATM, spa, gym, room service
STAFF: very polite and helpful

Excellent hotel and customer service!

Frequently stay here. Excellent price-value ratio.