DoubleTree by Hilton York

Hotels
•
Doubletree by Hilton
7.4 (4896 reviews)
City Centre, St Maurices Road, Monkbar , York , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Inadequate heating facilities
High parking fees

Categories

Cleanliness
5.93
Several guests reported issues with room cleanliness, including stained carpets and damp smells.
Service
7.9
Service at reception was noted as friendly, but there were complaints about responsiveness to requests.
Location
9.44
Hotel location was praised as being close to the center and various amenities.
Room Quality
5.39
Multiple reviews mentioned poor room conditions, including issues with furniture and temperature control.
Amenities
6.92
The amenities fell short of expectations, particularly with heaters not functioning.
Value for Money
7.38
Guests felt the price was not justified given the hotel experience and room quality.
Food and Beverage
7.93
Food quality was acceptable; however, service for additional needs was lacking.
Overall Experience
8.3
Overall feedback indicates a mixed experience, primarily due to room quality and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 17:15

Property Description

Luxurious Accommodation

The DoubleTree by Hilton York offers 143 air-conditioned rooms with modern amenities including flat-screen HD TVs and work desks. Guests are greeted with a warm DoubleTree chocolate chip cookie upon check-in.

Dining Experience at The Yorkshire Bar and Grill

Indulge in a taste of Yorkshire at the on-site restaurant, The Yorkshire Bar and Grill. Enjoy delicious local cuisine in a relaxed setting, celebrating the essence of Yorkshire.

Convenient Location

Situated in the heart of York, overlooking the City Walls and just a short walk from York Minster, this hotel provides easy access to explore the city's attractions. Don't miss the chance to experience live music and delightful dishes every 2nd weekend of the month at The Yorkshire Bar & Grill.

Book now to experience the perfect blend of comfort and convenience at DoubleTree by Hilton York.

Important information:

Parking spaces must be reserved in advance.

Breakfast and dinner are available for an extra charge of GBP 25 per person.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 25 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 4896 reviews
Cleanliness: 5.93
Service: 7.9
Location: 9.44
Room Quality: 5.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 8.3
J
John • couple • gb
9
Good , well located hotel
Pros:

Location

Cons:

Room was either too hot or too cold

2026-03-28 • via Nuitee
H
Helen • couple • gb
8
2026-03-27 • via Nuitee
G
Graham • solo_traveller • gb
7
2026-03-27 • via Nuitee
L
Lee • solo_traveller • ca
9
2026-03-26 • via Nuitee
D
diana • couple • gb
8
2026-03-26 • via Nuitee
K
Kayleigh B H Gilby • couple • gb
5
Great Location, lovely staff, accomodation not so great.
Pros:

Check in was easy. We went to leave our bags and a room was available at 11:00am so we checked in then at no extra cost allowing us to freshen up before exploring York.

Cons:

The bathroom was very disappointing. Dark and dingy, black marks/mould on the ceiling and there was a huge dead spider in the light shade. The shower was so low we couldnt stand under it and the shower screen was so narrow it only went so far as the shower fixtures and did not cover any of the bath meaning the bathroom flooded when we had a shower.

2026-03-25 • via Nuitee
K
Kyle Deborah Bishop • couple • gb
10
Beautiful hotel right in the heart of York.
Pros:

The staff, the ambience, the cleanliness. Everything was just perfect.

Cons:

Having to leave!

2026-03-25 • via Nuitee
O
owen • couple • gb
4
2026-03-25 • via Nuitee
A
Ann • couple • gb
8
2026-03-24 • via Nuitee
C
Caroline • couple • gb
6
Great location but there are nicer hotels in York for a similar price. We won’t be back unless the hotel is revamped
Pros:

It’s in a great location

Cons:

It’s starting to show its age. Needs a complete revamp inside and out.

2026-03-23 • via Nuitee
J
Jonathan • family_with_children • gb
7
Ok needs improving.
Pros:

Location

Cons:

Decor shabby carpets dirty paintwork dirty finishing touches needed on woodwork in bathroom.rooms not sound proof.no air circulation in room very small air vent on skylight which id indifferent you can reach it to open it.

2026-03-23 • via Nuitee
B
Briony • solo_traveller • gb
7
2026-03-22 • via Nuitee
C
Christine • couple • gb
1
Not to be repeated.
Pros:

Breakfast was ok, apart from the orange juice which was watered down so much you could hardly taste any orange.
Bed was quite comfortable.

Cons:

The room (130) was awful, nothing like what you would expect from a Hilton hotel, and in need of a complete renovation. Mould around the shower screen/bath, shower head so mouldy couldn’t bear to stand under it. Tap on sink so loose that the whole tap moves, toilet seat doesn’t fit the toilet and is loose, windows in extremely poor condition and in desperate need of replacement. I cannot believe the Hilton brand is happy to have its name associated with this standard of guest room.

2026-03-22 • via Nuitee
S
Stephen • extended_group • us
10
This hotel is situated across from the city walls and gate - fantastic location to launch your exploration of York!
Pros:

Incredible location and helpful staff.

2026-03-22 • via Nuitee
C
Christine • solo_traveller • gb
3
Room was in an outbuilding not the main hotel. Very much budget accomodation at high price. Reasonably clean but tired a
Pros:

Location

Cons:

Room quality

2026-03-22 • via Nuitee
K
Kirsty • couple • gb
9
Very happy with stay
Pros:

Excellent location
Very helpful staff
Good selection of food at breakfast
Reasonably priced bar

Cons:

No issues

2026-03-22 • via Nuitee
N
Neil • solo_traveller • gb
10
2026-03-22 • via Nuitee
C
Chris • couple • gb
5
Well located hotel in need of a revamp.
Pros:

Good location near city wall, good bed.

Cons:

General level of decor including corridors is poor, also problems with power, our room lights were out from midnight until 08.40 this morning. The room had an unsavoury smell when we checked in. Pillows were very soft.

2026-03-21 • via Nuitee
P
Paul • couple • gb
9
Would stay again
Pros:

Close to city centre, excellent room , staff very helpful. Breakfast excellent, room excellent

Cons:

Parking at times a bit tight

2026-03-21 • via Nuitee
B
Belinda • couple • gb
10
2026-03-20 • via Nuitee