DoubleTree by Hilton York

Hotels
Doubletree by Hilton
7.4 (5376 reviews)
City Centre, St Maurices Road, Monkbar , York , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Inadequate heating facilities
High parking fees

Categories

Cleanliness
5.93
Several guests reported issues with room cleanliness, including stained carpets and damp smells.
Service
7.9
Service at reception was noted as friendly, but there were complaints about responsiveness to requests.
Location
9.44
Hotel location was praised as being close to the center and various amenities.
Room Quality
5.39
Multiple reviews mentioned poor room conditions, including issues with furniture and temperature control.
Amenities
6.92
The amenities fell short of expectations, particularly with heaters not functioning.
Value for Money
7.38
Guests felt the price was not justified given the hotel experience and room quality.
Food and Beverage
7.93
Food quality was acceptable; however, service for additional needs was lacking.
Overall Experience
8.3
Overall feedback indicates a mixed experience, primarily due to room quality and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 17:15

Property Description

Luxurious Accommodation

The DoubleTree by Hilton York offers 143 air-conditioned rooms with modern amenities including flat-screen HD TVs and work desks. Guests are greeted with a warm DoubleTree chocolate chip cookie upon check-in.

Dining Experience at The Yorkshire Bar and Grill

Indulge in a taste of Yorkshire at the on-site restaurant, The Yorkshire Bar and Grill. Enjoy delicious local cuisine in a relaxed setting, celebrating the essence of Yorkshire.

Convenient Location

Situated in the heart of York, overlooking the City Walls and just a short walk from York Minster, this hotel provides easy access to explore the city's attractions. Don't miss the chance to experience live music and delightful dishes every 2nd weekend of the month at The Yorkshire Bar & Grill.

Book now to experience the perfect blend of comfort and convenience at DoubleTree by Hilton York.

Important information:

Breakfast and dinner are available for an extra charge of GBP 25 per person.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 5376 reviews
Cleanliness: 5.93
Service: 7.9
Location: 9.44
Room Quality: 5.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 8.3
S
Sharron couple gb
10
Pros:

Have been several times really felt welcome

Cons:

The pillows are too soft

2026-08-29 via Nuitee
K
Kathryn couple gb
8
2026-08-29 via Nuitee
C
Catherine family_with_children gb
8
Great for a short city visit, comfortable if a little cramped, good food and friendly staff.
Pros:

The staff were very helpful and friendly. The location of the hotel is very close to the city centre, and the food was excellent, both the breakfast buffet and the a la carte food menu.

Cons:

Very few of the air-con units in the rooms work but they do supply fans if needed. There is also very limited on-site parking but there are three municipal car parks within a few minutes' walk of the hotel.

2026-08-29 via Nuitee
V
Vivien solo_traveller gb
8
Relaxing city break
Pros:

Breakfast was good quality and variety.
Location very central and within walking distance to attractions

2026-08-28 via Nuitee
A
Andrew couple gb
4
My stay was average a lot has changed since I have stayed 2 yrs ago
Pros:

As usual it was the location and the staff were exceptional

Cons:

The most disappointing aspect of our stay was the breakfast half cooked sausages thick cheap salty bacon and which is surprising for this type of hotel I think breakfast was overpriced compared to other hotels who would serve up a better full English breakfast

2026-08-27 via Nuitee
J
Jonathan solo_traveller gb
9
Pros:

Location, breakfast, the staff. On site parking for motor cycle.

Cons:

Nothing

2026-08-27 via Nuitee
F
Flavia solo_traveller ar
8
Excelente estadía
Pros:

Ubicación inmejorable para llegar en auto o transporte público y después llegar a todos lados caminando. Desayuno increíble

Cons:

Todo muy bien, quizas solamente que la habitación estaba en otro edificio, aunque dentro de la misma propiedad y había que subir escaleras.

2026-08-27 via Nuitee
S
Simon couple gb
1
Do not stay at the doubletree by Hilton.
Pros:

Close to town centre

Cons:

Dated room, nothing like the pictures, stains in the carpet, bathroom deteriorating. I have stayed in better travel lodges for half the price! The breakfast was absolutely disgusting. To think I paid £239 for one night in what looked like a truckers pit stop, breakfast at £25 each totalling £50 for total slop! Totally ripped off! Delivery truck reverse beeper sounding at 5am. Was expecting quality, received utter rubbish! Will be warning people and putting a review on social media also. And Hilton puts their name to this place? 😆 no wonder the place was empty.

2026-08-27 via Nuitee
E
Emma solo_traveller gb
6
Pros:

Proximity to centre

Cons:

Very tired building, outside seating area somewhat to be desired, although signs up to inform maintenance are dealing with repairs.
Bedroom good enough to just put your head down and sleep but couldn't open door fully as bedside table in the way due to small room. Bathroom very tired.

2026-08-27 via Nuitee
T
Terence solo_traveller gb
2
2026-08-25 via Nuitee
O
Olivia solo_traveller gb
8
Pros:

Clean, convenient, large room

Cons:

To include breakfast would have been a nice addition

2026-08-25 via Nuitee
F
Floyd family_with_children gb
10
2026-08-25 via Nuitee
S
Sharon couple gb
8
York was fabulous and we hope to return. Thank you
Pros:

We weren’t in it much as out in York

Cons:

Scaffolding round it but understand that repairs have to be done. Everything closed up when we returned but we weren’t that late

2026-08-25 via Nuitee
J
Janet solo_traveller gb
8
Pros:

Parking , comfortable , nice bfast , warm cookie delicious

2026-08-24 via Nuitee
B
Benjamin family_with_children gb
10
2026-08-24 via Nuitee
M
Millie family_with_children gb
6
Pleasant stay, staff and breakfast and very central location.
Pros:

Lovely staff and breakfast, easy check in and nice location.

Cons:

We felt that the value for money was lacking here slightly. The family room was nice and spacious but seemed a little worse for wear considering the high price we felt we paid. Nothing majorly wrong with the room it had everything we needed but we saw lots of marks and scuffs on the furniture and carpet, a few non functioning items in addition to two holes in the floor under the carpet. We visited with an elderly relative who found this a little unnerving due to her mobility. The aircon didn’t work properly and was very loud also. Overall the room itself just didn’t feel worth the money but with a lick of paint and some tlc i think it could be. We do realise that is the risk you maybe take booking a family room due to its increased wear and tear? Couldn’t fault the staff though they were great!

2026-08-24 via Nuitee
A
Andrew couple gb
1
I wouldn’t stay here again, I would say that anybody staying in room 30 would complain
Pros:

The gym

Cons:

Too noisey

2026-08-24 via Nuitee
M
Mihai solo_traveller gb
6
2026-08-23 via Nuitee
G
Garmalau solo_traveller gb
9
Beautiful hotel
Pros:

I love how close to the center of York it is, absolutely perfect. The hotel is beautiful and every time I go to york I will always stay here. It really does have everything you need.

Cons:

The room was small for the price.

2026-08-23 via Nuitee
M
Matthew solo_traveller gb
8
2026-08-22 via Nuitee