DoubleTree by Hilton York

Hotels
•
Doubletree by Hilton
7.4 (5235 reviews)
City Centre, St Maurices Road, Monkbar , York , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Inadequate heating facilities
High parking fees

Categories

Cleanliness
5.93
Several guests reported issues with room cleanliness, including stained carpets and damp smells.
Service
7.9
Service at reception was noted as friendly, but there were complaints about responsiveness to requests.
Location
9.44
Hotel location was praised as being close to the center and various amenities.
Room Quality
5.39
Multiple reviews mentioned poor room conditions, including issues with furniture and temperature control.
Amenities
6.92
The amenities fell short of expectations, particularly with heaters not functioning.
Value for Money
7.38
Guests felt the price was not justified given the hotel experience and room quality.
Food and Beverage
7.93
Food quality was acceptable; however, service for additional needs was lacking.
Overall Experience
8.3
Overall feedback indicates a mixed experience, primarily due to room quality and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 17:15

Property Description

Luxurious Accommodation

The DoubleTree by Hilton York offers 143 air-conditioned rooms with modern amenities including flat-screen HD TVs and work desks. Guests are greeted with a warm DoubleTree chocolate chip cookie upon check-in.

Dining Experience at The Yorkshire Bar and Grill

Indulge in a taste of Yorkshire at the on-site restaurant, The Yorkshire Bar and Grill. Enjoy delicious local cuisine in a relaxed setting, celebrating the essence of Yorkshire.

Convenient Location

Situated in the heart of York, overlooking the City Walls and just a short walk from York Minster, this hotel provides easy access to explore the city's attractions. Don't miss the chance to experience live music and delightful dishes every 2nd weekend of the month at The Yorkshire Bar & Grill.

Book now to experience the perfect blend of comfort and convenience at DoubleTree by Hilton York.

Important information:

Breakfast and dinner are available for an extra charge of GBP 25 per person.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 25 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 5235 reviews
Cleanliness: 5.93
Service: 7.9
Location: 9.44
Room Quality: 5.39
Amenities: 6.92
Value for Money: 7.38
Food and Beverage: 7.93
Overall Experience: 8.3
P
Pat • family_with_children • gb
10
We lived the hotel and York especially. We will definitely return if we can have a shower cubicle
Pros:

Breakfast was lovely

Cons:

My sister-in-law and I are elderly and we asked to be moved to the ground floor if possible as miles from the lift on 1st floor. I'm 82 and use a stick.
We had lovely rooms in the Courtyard? but unfortunately neither of us were able to use the shower as unable to step into the bath and therefore reach the shower or even the plug on the side. We coukd only wadh ourselves down on an extremely hot 3 days.

2026-06-27 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-06-26 • via Nuitee
C
Carol • couple • gb
9
2026-06-26 • via Nuitee
P
Patricia • extended_group • gb
6
Served its purpose to visit York
Pros:

Breakfast very limited and basic

Cons:

Rooms need re furnishment, very tatty and didn’t feel very clean

2026-06-25 • via Nuitee
K
Kacper • couple • gb
8
2026-06-25 • via Nuitee
C
Christopher • couple • gb
4
Sweaty
Pros:

Location,

Cons:

The air conditioning was not working throughout the whole hotel. Many people were complaining. The standard of appolgy was a free drink at the bar that the reception desk had a stack of vouchers for. This seems to be a long term issue. The hotel is a poorly insulated old building and the windows don't open. Ironically for the air conditioning. Making the rooms unbearably warm at night.

2026-06-24 • via Nuitee
Q
Qasar • couple • gb
10
Excellent service especially thanking manager diana at the front desk very helpful
2026-06-24 • via Nuitee
C
Christopher • couple • gb
2
Dissatisfied, disappointed and double tree deflated.
Pros:

The breakfast was ok, they had a buffet set up. The buffet had some good options but for money spent expected a bigger range. The location is only selling point. The staff were nice and that’s great, they should get a nod for good service.

Cons:

My experience and thoughts are my own, it’s your decision what you do with this information. Disclaimer: I have stayed in Bristol double tree by Hilton. I expected something to a similar standard in York, unfortunately they were worlds apart. Double tree in York was awful, not even a mark on the one in Bristol. The pictures of the hotel in York booking.com shows pictures of rooms looking lit up, bright, functional. This room 34 did not live up to the pictures, lighting was very poor. It had a toilet seat too small for the bowl, it was loose, light above mirror not working, radiator wiring cover not connected to wall, vanity mirror light not working, lights above the bed on both sides not working, the air conditioning did not work in the way air conditioning should, it was a wonder I got any sleep with how hot the room was. The shower was so small I could barely bend to clean my legs. The sink has a big crack in it. I didn’t get the advertised welcome cookie (Bristol Hilton gave me 2). I did get parking, it was tight, but I can only complain about the price on parking. I don’t like that it’s Hilton brand but was far from what I experienced before. It was not the worst room I’ve stayed in, but it was in the top 3 of the worst. I have been apologising to my wife for booking the room, because she was looking forward to it, based off what I’d told her from my Bristol experience. Didn’t bother to use the gym, because we could see windows were open, meaning there can’t be air conditioning in there. It would be too hot right now. To their credit I didn’t ask for a fan or any room change or anything like that. But it’s a Hilton… you should not have to, that’s supposed to be part of the expectation, the default is exceptional quality. York doubletree did not deliver. At £179 + £25 for parking. I feel like I was robbed not just of money, but of what should have been a wonderful experience. I am now thinking to take my wife to Bristol to show her what should have been a treat.

2026-06-24 • via Nuitee
K
Keith • solo_traveller • gb
10
2026-06-23 • via Nuitee
R
RICHARD • couple • gb
9
High standard of accommodation. Great location near Monk bar
2026-06-22 • via Nuitee
P
Philip • solo_traveller • gb
9
Great place to stay in a great location.
Pros:

Very friendly staff at the front desk. Good sized room and great breakfast. Superb location about a 2 minute walk from the cathedral.

Cons:

Not applicable.

2026-06-21 • via Nuitee
C
Chris • couple • gb
5
Clean and comfortable hotel in good location.
Pros:

Great location. Clean. Comfy beds. Good breakfast.

Cons:

Air con wasn’t working during the heatwave. Hotel is starting to look a bit tatty in places. Not much parking.

2026-06-21 • via Nuitee
G
G361XNdavids • Couples • Sydney, New South Wales
2
Shockingly bad!!!
Pros:

Even 1 star is too many. Whilst the room is nice, getting to it is a nightmare. We are on a tour of 40 people and navigating the right way to go is terrible. Lifts are only big enough for one couple and luggage, so the wait is shocking. Once arriving on the “floor” you are on, you need to walk up and down stairs and long hallways until you reach your room - no concierge service!!! Sat down for dinner and was being served by a lovely young lady who checked on us several times. The food was good but then we seemed to have lost the waitress, who was serving a large group of people out in another courtyard area seemingly on her own. Sat here for over 45 minutes waiting for her to return, but she never did (not her fault, completely terrible management problem here). Thank heavens we are only here one night. My review to Tripadeal will be “book somewhere else”.

2026-06-20 • via Tripadvisor
A
Ann • couple • gb
5
Disappointed, expected more
Cons:

The bathroom was tired and the room too hot. The air conditioning was noisy so unable to leave it on during the night

2026-06-20 • via Nuitee
S
Samantha • extended_group • gb
4
Great location but hotel needs modernisation
Pros:

Good location for walking into main attractions

Cons:

Room very outdated. Cracks in toilet and bathroom tiles.
Furniture had seen better days!Television cabinet bent and leg on bed side table broken

2026-06-19 • via Nuitee
N
Nathan • couple • gb
8
2026-06-19 • via Nuitee
A
A2330EAalisonw • Family
6
Overpriced but the location was a benefit
Pros:

Location was great that was the best feature, within a stones throw of rhe city walls & the Minster. It was sadly not value for money overall it was an expensive hotel. Almost £1000 for three nights for two rooms B&B.The hotel was shabby in places and looked very tired.Carpet in rooms could do with a steam clean. The rooms are very stuffy you can barely open the windows. We had to ask three times for a fan as the air conditioning unit was faulty. The staff were friendly, especially the restaurant staff who worked tirelessly to replenish the buffet breakfast. The hotel was clean and the bedding fresh.
The smoking area outside the reception unfortunately meant that the rooms nearby ended up with cigarette smoke wafting in - most unpleasant. Please for the comfort of non smoking guests change the smoking location for the smokers.
Parking was very limited. Only two blue badge bays yet four electric charge point bays.

Main building rooms are better than the very tired annexe rooms.

This hotel could do with a redec to brighten it up.

2026-06-18 • via Tripadvisor
• couple • gb
8
Good near to the city centre to allow us to visit all of Yorks attractions
Pros:

Good selection for breakfast regularly refilled.

Cons:

Was put in a disabled access room the toilet made us laugh the hotel had put a nice surround with a padded back rest however when you lifted the lid of toilet it completely covered it making it redundant!

2026-06-17 • via Nuitee
F
firman • couple • gb
9
lovely clean comfortable hotel in a great location for the city. Would definitely stay again
Pros:

room, location

Cons:

parking

2026-06-17 • via Nuitee
A
Abbi • couple • gb
10
2026-06-17 • via Nuitee