Holiday Inn Express Hotel & Suites Jackson NE by IHG

Hotels
•
Holiday Inn Express
8.4 (118 reviews)
55 Parkstone Place, Jackson, Tennessee, 38305 , Jackson , US
+1 731-736-1174

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Facilities

Fitness facilities
Gift shops or newsstand
Safe-deposit box at front desk
Smoke-free property
Free self parking
Banquet hall
Fitness facilities
Free WiFi
Swimming pool
24-hour front desk

Review Highlights

Pros:
Friendly, helpful staff
Good breakfast
Convenient location / easy access
Quiet, comfortable rooms
Pleasant patio/gazebo area
Spacious rooms
Cons:
Dirty showers / mold reported multiple times
Pool and some common areas needed cleaning
Occasional missing breakfast items near end of service
Some room maintenance issues (TV not working)
Isolated unhelpful front-desk interaction
Outdoor sitting area / trash overflow

Categories

Cleanliness
6.2
Multiple reviews report dirty showers, mold in bathroom/shower floor and unclean rooms; recurring cleanliness complaints lowered this score.
Service
9.9
Staff repeatedly described as super friendly, helpful and attentive (greeted on arrival, excellent front desk service); isolated front-desk negativity noted but overall service is a strong positive.
Location
9.2
Several mentions of easy access, close to the interstate, good dining options nearby and a pleasant patio area; location consistently praised.
Room Quality
7.6
Many reviews note quiet, comfortable rooms and darkening shades, but multiple reports of broken TVs, shower problems and occasional mold leading to a mixed rating.
Amenities
8.2
Breakfast and pool cited often; breakfast generally positive but pool/other common areas had cleanliness or maintenance concerns (pool needed cleaning, outside sitting area dirty).
Value for Money
8.4
Not explicitly discussed in reviews; assigned the target overall rating.
Food and Beverage
9.3
Breakfast is frequently praised as very good/excellent and staff serving breakfast are noted as pleasant; occasional shortages near end of service lowered this slightly.
Overall Experience
8.4
Many guests describe an enjoyable stay with friendly staff and comfortable rooms despite some cleanliness/maintenance issues; assigned a generally positive overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Recreational Amenities:
Enjoy the outdoor pool and fitness center during your stay.

Featured Amenities:
Benefit from complimentary Wi-Fi, business center, and a 24-hour front desk.

Convenient Location:
Close to popular attractions like West Tennessee Healthcare Sportsplex and The Ballpark at Jackson.

Book a stay at Holiday Inn Express Hotel & Suites Jackson NE for a pleasant visit to Jackson with great amenities.

Important information:

  • The seasonal pool will be open from May 30 to September 08.
  • Pool access available from 9:00 AM to 10 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 118 reviews
Cleanliness: 6.2
Service: 9.9
Location: 9.2
Room Quality: 7.6
Amenities: 8.2
Value for Money: 8.4
Food and Beverage: 9.3
Overall Experience: 8.4
T
Tierney • partner
10
Pros:

Will find out in the morning.

2025-10-13 • via Nuitee
G
Gloria • partner
8
Pros:

Room was very clean and quieter than expected.

2025-09-30 • via Nuitee
W
Wanda
8
Pros:

no pets and did not eat breakfast

2025-09-30 • via Nuitee
J
John • partner
10
Pros:

Perfect place to stay

2025-09-18 • via Nuitee
D
Diane
10
Pros:

Area was easy to find and close to interstate. Good psrking

2025-08-24 • via Nuitee
Y
Yvonne
8
Pros:

I like everything

2025-08-22 • via Nuitee
T
Tina
8
Pros:

Pool needed cleaning but it was still nice for us . Breakfast was very good. Staff super friendly

2025-08-18 • via Nuitee
J
Janet
10
Pros:

One of the best Holiday Inns that I have stayed at.
They’re always my first choice and this one is great.

2025-08-11 • via Nuitee
L
Lloyd
10
Pros:

The staff was super friendly. I was greeted upon arrival, offered a cold bottle of water, and the next morning the cleaning staff and everyone greeted and made conversation. I have never had that at a hotel stay. It was enjoyable and the room was nice, quiet, with room darkening shade, and a comfortable bed.

2025-08-04 • via Nuitee
A
Anthony • family
6
Pros:

The shower in particular was kind of nasty. One key card didn't work at all and the other one barely worked. The staff were very nice and helpful.

2025-08-03 • via Nuitee
C
Christy
2
Pros:

Room had mold. Tv didn't work and was unclean overall

2025-08-03 • via Nuitee
J
Jeff • family
6
Pros:

We got to the property a little early and the lady at the desk was less than helpful, so we left went for some food. Once we returned, the two gentlemen at the front desk were very curious and helpful. The woman at the front desk earlier could take some tips from the gentlemen. The property and amenities were great.

2025-07-27 • via Nuitee
A
Anita • family_with_children
10
Pros:

Breakfast an pool

2025-07-22 • via Nuitee
W
william • family
10
Pros:

Great location, with good dining options nearby, love the patio sitting area with the gazebo, great staff on all shifts, will make it my hotel of chioce when staying in the area.

2025-07-21 • via Nuitee
C
Charles • family
8
Pros:

Property well kept. Quite. When breakfast is from a certain time to ending a certain time. All breakfast products should be available. Arrived with one hour left and no cinnamon rolls nor orange juice available. Told it was because they had only enough for the next day. Everything should be available during the breakfast hours.

2025-07-06 • via Nuitee
A
Andrea • family
10
Pros:

Our shower in our first room did not work but we easily upgraded within the few hrs of check in to a bigger room with all working equipment. Overall our stay was great besides the sitting area outside stayed dirty due to other checked in guests with over flowing trash cans come morning.

2025-06-11 • via Nuitee
R
Randy • partner
4
Pros:

The shower was dirty and a dirty washcloth was left in the dirty shower.

2025-06-09 • via Nuitee
G
Gary • partner
4
Pros:

The breakfast was so so.

2025-05-24 • via Nuitee
L
Lee • partner
10
Pros:

Nice and clean

2025-04-13 • via Nuitee
C
Cheryl
8
Pros:

Did not feel safe with person standing outside their door late night and early morning.

2025-04-01 • via Nuitee