Holiday Inn Express Hotel & Suites Jackson NE by IHG

Hotels
Holiday Inn Express
8.4 (118 reviews)
55 Parkstone Place, Jackson, Tennessee, 38305 , Jackson , US

Facilities

Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Fitness facilities
Gift shops or newsstand
Safe-deposit box at front desk
Smoke-free property
Free self parking
Banquet hall

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Inconsistent service at check-in

Categories

Cleanliness
6.4
Several mentions of cleanliness issues, including mold and unclean rooms.
Service
9.4
The staff was very friendly and greeted guests warmly.
Location
8.9
Convenient location with good dining options nearby.
Room Quality
7.4
Some positive feedback on comfort, but noted cleanliness issues.
Amenities
7.9
Pool and breakfast were positive, though pool needed cleaning.
Value for Money
9.4
Quality service and amenities justify the price.
Food and Beverage
8.9
Breakfast received positive feedback.
Overall Experience
8.9
Enjoyable stay overall with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 22:32

Property Description

Recreational Amenities:
Enjoy the outdoor pool and fitness center during your stay.

Featured Amenities:
Benefit from complimentary Wi-Fi, business center, and a 24-hour front desk.

Convenient Location:
Close to popular attractions like West Tennessee Healthcare Sportsplex and The Ballpark at Jackson.

Book a stay at Holiday Inn Express Hotel & Suites Jackson NE for a pleasant visit to Jackson with great amenities.

Important information:

  • The seasonal pool will be open from May 30 to September 08.
  • Pool access available from 9:00 AM to 10 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 118 reviews
Cleanliness: 6.4
Service: 9.4
Location: 8.9
Room Quality: 7.4
Amenities: 7.9
Value for Money: 9.4
Food and Beverage: 8.9
Overall Experience: 8.9
T
Tierney partner
10
Pros:

Will find out in the morning.

2025-10-13 via Nuitee
G
Gloria partner
8
Pros:

Room was very clean and quieter than expected.

2025-09-30 via Nuitee
W
Wanda
8
Pros:

no pets and did not eat breakfast

2025-09-30 via Nuitee
J
John partner
10
Pros:

Perfect place to stay

2025-09-18 via Nuitee
D
Diane
10
Pros:

Area was easy to find and close to interstate. Good psrking

2025-08-24 via Nuitee
Y
Yvonne
8
Pros:

I like everything

2025-08-22 via Nuitee
T
Tina
8
Pros:

Pool needed cleaning but it was still nice for us . Breakfast was very good. Staff super friendly

2025-08-18 via Nuitee
J
Janet
10
Pros:

One of the best Holiday Inns that I have stayed at.
They’re always my first choice and this one is great.

2025-08-11 via Nuitee
L
Lloyd
10
Pros:

The staff was super friendly. I was greeted upon arrival, offered a cold bottle of water, and the next morning the cleaning staff and everyone greeted and made conversation. I have never had that at a hotel stay. It was enjoyable and the room was nice, quiet, with room darkening shade, and a comfortable bed.

2025-08-04 via Nuitee
A
Anthony family
6
Pros:

The shower in particular was kind of nasty. One key card didn't work at all and the other one barely worked. The staff were very nice and helpful.

2025-08-03 via Nuitee
C
Christy
2
Pros:

Room had mold. Tv didn't work and was unclean overall

2025-08-03 via Nuitee
J
Jeff family
6
Pros:

We got to the property a little early and the lady at the desk was less than helpful, so we left went for some food. Once we returned, the two gentlemen at the front desk were very curious and helpful. The woman at the front desk earlier could take some tips from the gentlemen. The property and amenities were great.

2025-07-27 via Nuitee
A
Anita family_with_children
10
Pros:

Breakfast an pool

2025-07-22 via Nuitee
W
william family
10
Pros:

Great location, with good dining options nearby, love the patio sitting area with the gazebo, great staff on all shifts, will make it my hotel of chioce when staying in the area.

2025-07-21 via Nuitee
C
Charles family
8
Pros:

Property well kept. Quite. When breakfast is from a certain time to ending a certain time. All breakfast products should be available. Arrived with one hour left and no cinnamon rolls nor orange juice available. Told it was because they had only enough for the next day. Everything should be available during the breakfast hours.

2025-07-06 via Nuitee
A
Andrea family
10
Pros:

Our shower in our first room did not work but we easily upgraded within the few hrs of check in to a bigger room with all working equipment. Overall our stay was great besides the sitting area outside stayed dirty due to other checked in guests with over flowing trash cans come morning.

2025-06-11 via Nuitee
R
Randy partner
4
Pros:

The shower was dirty and a dirty washcloth was left in the dirty shower.

2025-06-09 via Nuitee
G
Gary partner
4
Pros:

The breakfast was so so.

2025-05-24 via Nuitee
L
Lee partner
10
Pros:

Nice and clean

2025-04-13 via Nuitee
C
Cheryl
8
Pros:

Did not feel safe with person standing outside their door late night and early morning.

2025-04-01 via Nuitee