York Pavilion Hotel, BW Signature Collection

Hotels
Sure Hotel Collection by Best Western
7.8 (5307 reviews)
Main Street , York , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great value for money
Cons:
Room quality concerns
Inconsistent food quality

Categories

Cleanliness
7.44
Some reviews mentioned good cleanliness, but also mentioned average food quality which could indicate cleanliness issues.
Service
8.41
Many reviews highlighted friendly and helpful staff.
Location
8.45
Multiple reviews stated that the location is convenient with good access to the town.
Room Quality
6.9
Some guests had complaints about room quality being poor.
Amenities
7.93
Good amenities were mentioned, although some guests found breakfast items underwhelming.
Value for Money
8.39
Reviews frequently indicated that the hotel offers excellent value for money.
Food and Beverage
6.94
Several reviews mentioned food quality as average or overpriced.
Overall Experience
7.91
General sentiment was positive, with many guests expressing satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:22

Property Description

Indulge in Tranquility and History

Luxurious Bedrooms and Charming Gardens

At York Pavilion Hotel, experience a range of individually designed bedrooms, from standard to four-poster options, all equipped with modern amenities for your comfort. Relax in the hotel's two courtyard gardens or unwind in the cozy lounges by the open log fire.

Delightful Dining and Convenient Location

Enjoy local specialties and afternoon teas at the hotel's bar, or opt for bar snacks and pizza. With a park and ride service at your doorstep, explore the historic city of York while reveling in the peaceful ambiance of a country house setting.

Explore and Unwind

Embark on scenic walks along the river bank or take a short stroll to the old city. Fulford Golf Club and York University are a quick drive away, offering convenient leisure options. Don't miss the chance to add a delicious breakfast before your stay for a perfect start to your day.

To experience the charm and convenience of York Pavilion Hotel, book your stay now!

Important information:

The car park is limited to 40 spaces for 63 rooms and available for GBP 15.00 per night. Breakfast is available on arrival for GBP 15.95 per person, otherwise breakfast will be charged at GBP 19.95 if taken on the day.

There is a GBP 25 allowance per person per night in the restaurant, excluding drinks, for all half-board included bookings.

Meals are available from Monday to Saturday 12:00-20:45 in Langton's.

The Sunday lunch menu is available every Sunday from 12:00-20:00 along with the daily specials.In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Location

Guest Reviews

7.8
Based on 5307 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 6.94
Overall Experience: 7.91
D
debby and colin couple gb
10
Comfy, friendly, and clean..for me, just fabulous.
Pros:

The breakfast was hot, and tasty..the room was as I expected..clean and comfy..was there for 2 nights and enjoyed my stay as always.

Cons:

Nothing really..maybe if I was being picky, the upstairs could do with a fresh lick of paint, but that's bring really picky..beautiful hotel...have stayed there many many times, and every stay has been excellent.

2026-08-29 via Nuitee
G
Gary couple gb
3
Didn’t enjoy it at all
Pros:

Didn’t have breakfast

Cons:

Price is ridiculous. More than London prices.
Dust on wardrobe
Faulty showers
Noisy

2026-08-29 via Nuitee
K
Katia couple nl
8
2026-08-29 via Nuitee
K
Karen solo_traveller gb
3
Cons:

I paid an upgrade , for 2 nights , Frankie Howard room which turned out to smell of damp , had a dirty throw with stains on it ,,a quilt that didn’t fit over the sides of lbed and a bottom sheet that hardly fitted , I work for a multi million company that supplies all size bedding so am aware you can purchase this , we had tye throw replaced and stayed in that room that night but the smell was bad in the morning, we went down for breakfast, the waiter was polite and professional and the breakfast was lovely , we were going into York so I complained on the way out the receptionist was lovely and again professional , when we got back we had an option we took the lroom 2 doors down as we didn’t want to lug our cases , the room had a four poster , needs some Tlc , the voiles were ripped , just find it all disappointing as it’s a beautiful building with amazing staff … apparently I’m not having any compensation as the second room was an upgrade????
Karen Webster

2026-08-29 via Nuitee
N
Nigel couple gb
8
All in all a lovely place to stay, definitely will be back
Pros:

Very homely, welcoming, traditional

Cons:

The bathroom is in need of a refurb & windows are not openable

2026-08-28 via Nuitee
P
Paul solo_traveller gb
10
2026-08-28 via Nuitee
P
Paul solo_traveller gb
8
2026-08-28 via Nuitee
S
Stephanie couple gb
9
2026-08-28 via Nuitee
R
rosslyn couple gb
9
Excellent MO
2026-08-28 via Nuitee
S
Stewart extended_group gb
7
Pros:

Room was old fashioned but comfortable, breakfast was excellent but the reason I would not stay again was simply due to wifi and phone coverage was a dead loss.

2026-08-27 via Nuitee
E
Enrico solo_traveller it
1
Pros:

Niente, tutto rovinato da quanto accaduto la mattina della partenza

Cons:

We travel frequently by motorcycle and have stayed in many hotels, but we have never experienced anything like this. The hotel itself was average, nothing remarkable. However, what happened on the morning of our departure completely ruined our stay. We found our motorcycle completely covered in bird droppings. It was the only vehicle in the parking lot in that condition, to the point where it was impossible to sit on it and leave without cleaning it. We politely asked at reception if we could simply fill our bottle with tap water from the restroom, but our request was refused. Instead, we were told to buy water at the hotel bar, paying almost 5 pounds for one litre, just so we could make the motorcycle usable again. We were not asking for a special service, only for a small act of courtesy that would have cost the hotel nothing. What disappointed us was not the bird droppings, but the total lack of willingness to help and the unfriendly attitude of the staff. For this reason, we cannot recommend this hotel.

2026-08-27 via Nuitee
M
Maria couple gb
10
Booked the hotel at booking.com at short notice and were very please with our stay.
Pros:

Location, character of the place and the gardens

Cons:

Restaurant/evening meals unavailable at time of our stay
No fridge in the room

2026-08-26 via Nuitee
H
Hassan couple gb
8
perfect
2026-08-26 via Nuitee
J
Jeffrey couple gb
7
very expensive
Cons:

narrow staircases and narrow passages and no lifts for suitcases

2026-08-24 via Nuitee
C
Catherine solo_traveller gb
8
Good place for peace and quiet.
Pros:

Good location, quiet area but only 10 mins by bus into York city centre. Friendly staff who accommodated my request for a quiet room.

Cons:

A bit tired, could do with a refurb. Due to age of building easy to hear use of bathrooms in other rooms.

2026-08-24 via Nuitee
K
Keith solo_traveller gb
8
2026-08-24 via Nuitee
R
roger couple gb
8
2026-08-24 via Nuitee
S
Sian couple gb
5
Mixed feelings
Pros:

The staff

Cons:

No window in bedroom only sky light. We had to walk through the bar and up 20 steps to bedroom. I’m on crutches so this was very difficult.
Car parking charge was £15 per day on top of booking cost. Breakfast was £20 per person so book whilst booking on here.

2026-08-24 via Nuitee
J
Jose Miguel couple gb
9
Tranquilo y confortable
2026-08-23 via Nuitee
S
sharon solo_traveller gb
8
2026-08-23 via Nuitee