York Pavilion Hotel, BW Signature Collection

Hotels
•
Sure Hotel Collection by Best Western
7.8 (4856 reviews)
Main Street , York , gb

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great value for money
Cons:
Room quality concerns
Inconsistent food quality

Categories

Cleanliness
7.44
Some reviews mentioned good cleanliness, but also mentioned average food quality which could indicate cleanliness issues.
Service
8.41
Many reviews highlighted friendly and helpful staff.
Location
8.45
Multiple reviews stated that the location is convenient with good access to the town.
Room Quality
6.9
Some guests had complaints about room quality being poor.
Amenities
7.93
Good amenities were mentioned, although some guests found breakfast items underwhelming.
Value for Money
8.39
Reviews frequently indicated that the hotel offers excellent value for money.
Food and Beverage
6.94
Several reviews mentioned food quality as average or overpriced.
Overall Experience
7.91
General sentiment was positive, with many guests expressing satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:22

Property Description

Indulge in Tranquility and History

Luxurious Bedrooms and Charming Gardens

At York Pavilion Hotel, experience a range of individually designed bedrooms, from standard to four-poster options, all equipped with modern amenities for your comfort. Relax in the hotel's two courtyard gardens or unwind in the cozy lounges by the open log fire.

Delightful Dining and Convenient Location

Enjoy local specialties and afternoon teas at the hotel's bar, or opt for bar snacks and pizza. With a park and ride service at your doorstep, explore the historic city of York while reveling in the peaceful ambiance of a country house setting.

Explore and Unwind

Embark on scenic walks along the river bank or take a short stroll to the old city. Fulford Golf Club and York University are a quick drive away, offering convenient leisure options. Don't miss the chance to add a delicious breakfast before your stay for a perfect start to your day.

To experience the charm and convenience of York Pavilion Hotel, book your stay now!

Important information:

The car park is limited to 40 spaces for 63 rooms and available for GBP 15.00 per night. Breakfast is available on arrival for GBP 15.95 per person, otherwise breakfast will be charged at GBP 19.95 if taken on the day.

There is a GBP 25 allowance per person per night in the restaurant, excluding drinks, for all half-board included bookings.

Meals are available from Monday to Saturday 12:00-20:45 in Langton's.

The Sunday lunch menu is available every Sunday from 12:00-20:00 along with the daily specials.In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per stay when using an available cot.
    Children up to and including 12 years old stay for £40 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

7.8
Based on 4856 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 6.94
Overall Experience: 7.91
F
fran • couple • gb
4
Pros:

Location was o.k.

Cons:

Not until booked in, were we told food was not available (so had to go out for food in the evening). Parking was extra, but there was no mention on any of my printed paperwork of that!, when I questioned I was told it was clear when booking (sure it was not ). Room was tired and bathroom was not clean.

2026-02-15 • via Nuitee
J
Jean • solo_traveller • gb
8
Very enjoyable
Pros:

very pleasant and helpful staff

Cons:

My room was very hot but when I reported it I was told it would be looked at

2026-02-13 • via Nuitee
K
Kenneth • solo_traveller • gb
7
Cons:

£15 parking for 8 hours was a bit excessive but with no restaurant available in the evening it was a deal breaker won’t be staying again

2026-02-12 • via Nuitee
K
Kevin • couple • gb
9
Great place to stay for a little break in York, easy to access to city centre, great breakfast
Pros:

Breakfast was very nice plenty of choice, location was great for us 35 mins walk to York centre, buses passed every 20 mins if walking isn't your thing

2026-02-12 • via Nuitee
J
Jeanette • couple • gb
9
2026-02-12 • via Nuitee
A
Andrew • couple • gb
8
2026-02-11 • via Nuitee
C
Carole • couple • gb
1
TERRIBLE
Pros:

RUDE DONT RETURN CALLS

Cons:

ROOM WAS NOT DELUXE

2026-02-10 • via Nuitee
S
Steven • couple • gb
10
2026-02-10 • via Nuitee
B
Barbara • solo_traveller • gb
8
2026-02-10 • via Nuitee
G
Graham • couple • gb
8
Excellent.
Pros:

The breakfast was good, they gave us a quiet room as requested and the staff were very helpful.

Cons:

Nothing,all good

2026-02-09 • via Nuitee
A
andrew • couple • gb
8
2026-02-08 • via Nuitee
A
andrew • extended_group • gb
10
Nice, comfy hotel in a great location.
Pros:

Location

Cons:

£15 extra to park your car

2026-02-08 • via Nuitee
A
Andi4175 • couple • gb
10
Pros:

A hidden gem, only a short taxi ride into york at £8.
Staff were fantastic and the price is amazing compared to other hotels in York.

Cons:

N/A

2026-01-31 • via Nuitee
P
Paul • couple • gb
7
Pleasant stay, decent breakfast with friendly staff
Pros:

If grade II listed building are your thing then this place could well be up your street

Cons:

It’s looking a little dated. Paint peeling off window frames, bath tub had three repair holes in it. Wasn’t impressed with my early morning call which I thought was a racehorse going to the toilet at 6am on my first morning but that’s one downside of having a room directly above that appears to have the toilet located overhead of your bed.
Thought charging £15 a night to park in the car park was a bit steep. This extra charge was not flagged up by booking.com until we had made our reservation. The price of parking was not known until we checked in

2026-01-30 • via Nuitee
• couple • gb
6
2026-01-29 • via Nuitee
J
Julie • couple • gb
9
Friendly staff anc comfortable stay.
Pros:

Have stay in this property previously, staff friendly and helpful. Room was very comfortable, used the buses to access York City Centre.

Cons:

In general all was good, however some of the decoration was tired, the towel rail in the bathroom was rusting, and the shower sprayed onto the bathroom floor. It was busy at breakfast but did appear to waiting over half a for cooked breakfast. Staff were apologetic.

2026-01-28 • via Nuitee
D
David • couple • au
10
We love York and will definitely stay here again.
Pros:

We stayed over the holiday period New Year, it was such a cold time but the room we had was comfortable and warm and toasty.
Excellent friendly staff, excellent breakfast.

Cons:

N/A

2026-01-28 • via Nuitee
C
Catherine • couple • gb
8
This is my go to hotel in York, characterful and good value for money.
Pros:

This building is full of character and not just a standard modern box.

2026-01-26 • via Nuitee
D
DAVID • solo_traveller • gb
6
Ok.
Pros:

Walking distance to city centre via riverbank.

Cons:

Paying for parking. If I am your guest it should be free and to charge me is profiteering.

2026-01-26 • via Nuitee
B
Ben • couple • gb
7
Pros:

The bed was very comfy

Cons:

Didn't like been told it was £15 to park booking.com should make u aware of this also 4am till 6am noisy guests coming in shouting and drunk talking then 8am you turn on what sounded like a washing machine/dishwasher very loud noisy no lie in for us

2026-01-25 • via Nuitee