York Pavilion Hotel, BW Signature Collection

Hotels
Sure Hotel Collection by Best Western
7.8 (5087 reviews)
Main Street , York , gb

Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great value for money
Cons:
Room quality concerns
Inconsistent food quality

Categories

Cleanliness
7.44
Some reviews mentioned good cleanliness, but also mentioned average food quality which could indicate cleanliness issues.
Service
8.41
Many reviews highlighted friendly and helpful staff.
Location
8.45
Multiple reviews stated that the location is convenient with good access to the town.
Room Quality
6.9
Some guests had complaints about room quality being poor.
Amenities
7.93
Good amenities were mentioned, although some guests found breakfast items underwhelming.
Value for Money
8.39
Reviews frequently indicated that the hotel offers excellent value for money.
Food and Beverage
6.94
Several reviews mentioned food quality as average or overpriced.
Overall Experience
7.91
General sentiment was positive, with many guests expressing satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:22

Property Description

Indulge in Tranquility and History

Luxurious Bedrooms and Charming Gardens

At York Pavilion Hotel, experience a range of individually designed bedrooms, from standard to four-poster options, all equipped with modern amenities for your comfort. Relax in the hotel's two courtyard gardens or unwind in the cozy lounges by the open log fire.

Delightful Dining and Convenient Location

Enjoy local specialties and afternoon teas at the hotel's bar, or opt for bar snacks and pizza. With a park and ride service at your doorstep, explore the historic city of York while reveling in the peaceful ambiance of a country house setting.

Explore and Unwind

Embark on scenic walks along the river bank or take a short stroll to the old city. Fulford Golf Club and York University are a quick drive away, offering convenient leisure options. Don't miss the chance to add a delicious breakfast before your stay for a perfect start to your day.

To experience the charm and convenience of York Pavilion Hotel, book your stay now!

Important information:

The car park is limited to 40 spaces for 63 rooms and available for GBP 15.00 per night. Breakfast is available on arrival for GBP 15.95 per person, otherwise breakfast will be charged at GBP 19.95 if taken on the day.

There is a GBP 25 allowance per person per night in the restaurant, excluding drinks, for all half-board included bookings.

Meals are available from Monday to Saturday 12:00-20:45 in Langton's.

The Sunday lunch menu is available every Sunday from 12:00-20:00 along with the daily specials.In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per stay when using an available cot.
    Children up to and including 12 years old stay for £40 per person per night when using an existing bed.
    Children up to and including 12 years old stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.

Location

Guest Reviews

7.8
Based on 5087 reviews
Cleanliness: 7.44
Service: 8.41
Location: 8.45
Room Quality: 6.9
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 6.94
Overall Experience: 7.91
L
Lawrence couple gb
6
Good location but a bit tired and no restaurant
Pros:

Nice location for the city and road links

Cons:

The hotel is pretty tired and a bit grubby

2026-06-06 via Nuitee
T
Tracey solo_traveller gb
7
Pros:

Quiet room and large. On the whole clean but dated.

Cons:

Could smell somebody smoking from outside.
Having to pay extra for parking

2026-06-06 via Nuitee
T
Tony solo_traveller gb
9
Pros:

I stayed in a serviced apartment across the road from the main hotel. Breakfast was included and other meals available. I could walk into the city centre though I also went by bus and taxi on the evenings I was visiting the theatre. There is a wonderful riverside walk easily accessible.
I was happy to pay the £15 / 24hour car parking charge knowing it was CCTV monitered and barrierd access.

Cons:

There was very little I disliked. Some people might find the main road both difficult to cross and noisy.

2026-06-04 via Nuitee
C
Carole solo_traveller gb
8
York
Pros:

Lovely, helpful staff

Cons:

Starting to look uncared for.

2026-06-03 via Nuitee
S
Sammy solo_traveller gb
9
2026-06-02 via Nuitee
J
Joanne couple gb
7
A perfect quite location within walking distance to York
Pros:

Lovely breakfast with lots of choice, friendly helpful staff and beautiful outdoor seating.

Cons:

The extractor in the bathroom wasn't strong enough and filled the room with steam.

2026-06-02 via Nuitee
S
Shira solo_traveller gb
8
Pros:

Location, staff helpfulness. Comfortable beds

Cons:

Nothing

2026-06-02 via Nuitee
R
Richard solo_traveller gb
10
Pros:

Clean and helpful staff

Cons:

Staff very helpful when needed and nice breakfast

2026-06-02 via Nuitee
P
Peter solo_traveller gb
7
Pros:

An historic property on the outskirts of York with parking
Very comfy bed "Chinese Room"

Cons:

Room was supposed to be deluxe but a little tired. We were not informed in advance that the restaurant was closed in the evenings. Luckilly the Plough a few minutes walk away did great food

2026-06-02 via Nuitee
C
claire solo_traveller gb
6
Value for money?
Pros:

Great location,beautiful outside spaces. Staff very friendly and helpful. Room and bathroom large and clean.( I stayed in standard double.)

Cons:

For price of breakfast I would've expected fresh fruit rather than tinned. Signage outside premises misleading as there was no food available on premises (not even a sandwich).

2026-06-02 via Nuitee
M
Marlesa couple us
10
Great location, and super friendly and helpful staff.
Pros:

The cleanliness of the room was impressive. We enjoyed the coffee and tea service.

Cons:

No real complaints, however the area behind the bathroom sink could be better sealed so water does not go into the trim.

2026-06-01 via Nuitee
L
Lucian solo_traveller gb
9
2026-06-01 via Nuitee
A
Adrian solo_traveller nz
9
Pros:

Like the staff and they are very accommodating with room confirmation and disabled parking

Cons:

Stopped serving an evening meal we found this quite disappointing as the plough opposite was also fully booked not providing prior notice of the change meant we had a cold meal deal instead of a hot dinner

2026-06-01 via Nuitee
S
Simon couple gb
7
Pros:

Room only

Cons:

Include parking

2026-06-01 via Nuitee
E
ELENA solo_traveller gb
10
Calming
Pros:

Location, breakfast and general comfort

Cons:

Nothing

2026-06-01 via Nuitee
J
Julia couple gb
9
2026-06-01 via Nuitee
K
Karen solo_traveller gb
10
Another lovely stay.
Pros:

Lovely building in a quiet setting despite by a main road. Friendly staff, nicely decorated interior and exterior.

Cons:

Just to advise, the restaurant is no longer open for dining facilities (something we always booked on previous visits), although the hotel does still cater for breakfast.

2026-05-31 via Nuitee
J
Justyna solo_traveller gb
5
Cons:

Parking at £15 is definitely too much per night. Especially since no one mentioned it before! A very unpleasant surprise!!!

2026-05-31 via Nuitee
M
Mackie solo_traveller gb
10
A thoroughly enjoyable stay made even better by the wonderful staff
Pros:

Room was clean and tidy, breakfast was a good selection of continental/Full English etc. The hotel itself is delightful with bags of character and plenty of places to sit/relax both indoors and out. Staff were friendly and professional. In my particular experience they had been very helpful in ensuring I had help with lifting a Bike Box up to my room and had also arranged a special breakfast to be made for me as I was participating in a cycling event very early in the morning.

Situated a short drive from the city centre in a lovely area of York, this hotel is highly recommended.

Cons:

As it's an old building the soundproofing wasn't the best [heard next door snoring] however other parts of the hotel could well be different. Parking is charged at £15/day however there is [limited] parking on the main road outside (or a short walk away) so you may be lucky in getting a spot depending on the time of day. There's no restaurant [closed recently] although you can order food in for which they'll supply cutlery etc or at the local pub.

2026-05-31 via Nuitee
A
andrew couple gb
8
Pros:

value for money hotel which was very nice.

2026-05-30 via Nuitee