Crystal Palace Boutique Hotel

Hotels
9.1 (467 reviews)
14 Shipka Str. , Sofia , bg

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Good breakfast options
Cons:
Needs modernization
Some amenities not functioning
Inconsistent housekeeping

Categories

Cleanliness
8.49
Several reviews mentioned that the rooms were clean but there were complaints about cleanliness and room servicing.
Service
9.96
The majority of reviews praised the staff for being friendly and helpful.
Location
10
Numerous reviews highlighted the excellent central location and proximity to attractions.
Room Quality
8.45
Some reviews noted the rooms were tired and in need of renovation.
Amenities
8.98
Amenities like the spa were mentioned as needing refurbishment, impacting overall perception.
Value for Money
8.94
Some complaints about pricing relative to room quality, but still deemed reasonable.
Food and Beverage
8.49
The breakfast received mixed reviews; improvements suggested.
Overall Experience
9.47
Overall experience was positive, with many guests enjoying their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:45

Property Description

Luxurious Accommodation
Indulge in a stay at The Crystal Palace Boutique Hotel, with stunning views of Mount Vitosha. The hotel is conveniently located near the metro station and airport, offering easy access for travelers.

Gourmet Dining Experience
Savor classical gourmet dishes with a Mediterranean twist at the stylish on-site restaurant. Enjoy a fine selection of wines to complement your meal, with the option to customize the menu to suit your dietary preferences.

Relaxation and Convenience
Unwind at the health and wellness center or soak in the ambiance of the garden terrace on pleasant evenings. Take advantage of the complimentary gym access and shuttle services for a hassle-free stay.

Book your stay now at The Crystal Palace Boutique Hotel for a memorable and luxurious experience in Sofia.

Important information:

Please note that the credit card used for bookings must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

Please note that the property reserves the right to pre-authorize your card prior to arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 30 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for BGN 60 per person per night when using an existing bed.
    Children up to and including 6 years old stay for free when using an available extra bed.
    People 7 years old and over stay for BGN 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 467 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 8.45
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.47
B
Bekzhan • extended_group • kz
10
2025-11-10 • via Nuitee
Милена • solo_traveller • bg
9
Pros:

Nice atmosphere, perfect staff and perfect location

2025-11-09 • via Nuitee
H
Halim • extended_group • tr
10
2025-11-08 • via Nuitee
M
Magdalena • family_with_children • pl
10
2025-11-03 • via Nuitee
D
Dobromira • solo_traveller • bg
10
2025-11-03 • via Nuitee
D
Dimitrios Pilos • solo_traveller • gr
9
2025-10-31 • via Nuitee
J
Jonathan • couple • be
9
2025-10-28 • via Nuitee
V
Vainakos • couple • gr
9
2025-10-27 • via Nuitee
A
Alin Mihai • solo_traveller • ro
10
2025-10-26 • via Nuitee
T
Todorova • solo_traveller • bg
10
2025-10-26 • via Nuitee
T
Tomáš • extended_group • cz
9
2025-10-24 • via Nuitee
A
Atanas • couple • bg
9
Cons:

Сутрин се блъскат врати и ни събудиха и двата дни

2025-10-24 • via Nuitee
D
Denitsa • couple • gb
6
Great location but the hotel needs modernising
Pros:

The location is perfect and by a lovely garden and very central. You can walk everywhere and there is a Metro station around 6-7 minutes walk from the hotel. The Staff were really lovely and very friendly and prifessional.

Cons:

The hotel looked tired and definitely needs some refurbs in both rooms and facilities. The Spa was old and part of it dif not work. The room was clean and in traditional style but for the price we paid this was not 4* accommodation.

2025-10-24 • via Nuitee
O
Oleg • solo_traveller • bg
9
2025-10-23 • via Nuitee
• solo_traveller • tr
7
Pros:

Bir sabah gezi sebebiyle kahvaltımı otelde yapamayacaktım. Benim için sandviçler yapıp meyve ile birlikte paketlemişlerdi. Teşekkür ediyorum.
Kahvaltıları çok güzel.

Cons:

Odamda internet hiç bir şekilde çalışmadı, çekmedi. Ve buna çözüm önerilmedi. Her odada çalışıyor dediler. Bu bende hayal kırıklığı yarattı.

2025-10-21 • via Nuitee
E
Esteve • couple • es
9
2025-10-21 • via Nuitee
V
Vadim • couple • ru
10
2025-10-20 • via Nuitee
W
Wolfhard • solo_traveller • pl
10
2025-10-20 • via Nuitee
G
Gaudenz • solo_traveller • ch
9
2025-10-17 • via Nuitee
M
Michael • extended_group • gb
10
A hugely enjoyable three day break in Sophia was made more special by the lovel Crystal Palace Boutique Hotel
Pros:

The property is one if the best I have stayed combining local charm and location. It is a few minutes from the main attractions and boats a lovely restaurant and bar

2025-10-16 • via Nuitee