DoubleTree by Hilton Hotel London - Tower of London

Hotels
•
Doubletree by Hilton
8.1 (7905 reviews)
7 Pepys Street , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful Staff
Good Breakfast
Great Location
Cons:
Cleanliness Issues
Room Maintenance
High Additional Charges

Categories

Cleanliness
7.53
Issues with room cleanliness and bathroom maintenance were noted.
Service
9
Staff, especially Abdullah and Osaintau, received high praise for their attentive service.
Location
8.54
Convenient location next to Tower Hill tube station for easy access to London.
Room Quality
6.99
Rooms described as small and needing maintenance.
Amenities
8.02
Standard hotel amenities, though some reviews noted lack of room service.
Value for Money
7.48
Some guests felt the experience did not match the price due to cleanliness issues.
Food and Beverage
9.03
Breakfast buffet and service were highlighted as exceptional.
Overall Experience
8.2
Guests generally enjoyed their stay despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:21

Property Description

Luxurious Accommodations
Experience the breathtaking views of London’s skyline from our soundproofed and air-conditioned rooms. Indulge in luxury with floor-to-ceiling windows, flat-screen TVs, and designer toiletries in every room. Upgrade to an executive room or suite for a larger TV and additional amenities.

Savage Garden Rooftop Bar
Unwind at our rooftop bar, Savage Garden, and enjoy panoramic views of the city while sipping on handcrafted cocktails. Whether it's a relaxing evening drink or a special celebration, our rooftop bar offers a unique and vibrant atmosphere that will elevate your stay.

Convenient Location and Event Spaces
Located just minutes away from iconic landmarks like the Tower of London and Tower Bridge, our hotel is also close to transportation hubs for easy access to the city. With 8 versatile event spaces, we are the perfect venue for your special occasions. Book now for an unforgettable experience at DoubleTree by Hilton Hotel London!

Important information:

Pets allowed, charges may apply.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 40 per day.

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 7905 reviews
Cleanliness: 7.53
Service: 9
Location: 8.54
Room Quality: 6.99
Amenities: 8.02
Value for Money: 7.48
Food and Beverage: 9.03
Overall Experience: 8.2
K
kristianw704 • Friends getaway
10
Best hotel.
Pros:

Hideki was an amazing receptionist, very nice and accommodating. Made my day.

2026-05-30 • via Tripadvisor
D
david • couple • gb
8
Pros:

The bed

2026-05-30 • via Nuitee
D
DANIELA • couple • de
7
2026-05-30 • via Nuitee
J
john • solo_traveller • gb
9
Perfect little trip
Pros:

The front of house staff are really excellent.
The room was very nice
Breakfast nice and varied and staff very attentive.

Cons:

Staff at the bar on the Friday night not very welcoming. unlike the Thursday where the staff where exceptional

2026-05-30 • via Nuitee
C
Christianna • solo_traveller • gb
10
Pros:

Everythinggggggggg!

Cons:

Not enough towels.

2026-05-30 • via Nuitee
D
DANIELA • family_with_children • de
6
2026-05-30 • via Nuitee
H
Hong Anh • solo_traveller • sg
6
Pros:

Nice location
Room was spacious

Cons:

Heater is very loud
The carpet feels dirty and the gym equipment is very limited

2026-05-30 • via Nuitee
J
Jenny • family_with_children • gb
8
2026-05-30 • via Nuitee
S
Selin • solo_traveller • tr
10
Pros:

Konum temizlik çok memnun kaldık

Cons:

Biraz pahalı :/

2026-05-30 • via Nuitee
G
gracehZ9043VM • Solo travel
10
Excellent Service
Pros:

I had a great experience here, Samika was so helpful with check-in!

2026-05-29 • via Tripadvisor
J
Jos • family_with_children • be
9
2026-05-29 • via Nuitee
A
Andreas • couple • at
9
2026-05-29 • via Nuitee
J
Jason • couple • gb
8
2026-05-29 • via Nuitee
S
Samira • solo_traveller • ch
8
Pros:

The hotel, roof top bar and location was very nice.

Cons:

The breakfast area is too small for the size of the hotel. It was a very long queue to get in. The area is also too loud, that can easily be fixed with sound absorbing material.

2026-05-28 • via Nuitee
R
Rosemary • solo_traveller • us
8
Pros:

Nice, clean, helpful staff.

Cons:

AC struggled to keep up with heatwave in one of our rooms.

2026-05-28 • via Nuitee
Y
Yuriy • solo_traveller • il
6
2026-05-27 • via Nuitee
M
Matthias • extended_group • de
7
Lage super für einen Städtetrip
Pros:

Die Lage war super.

Cons:

Im Grunde war alles gut was allerdings auffällig war das alles schief aufgehängt war. Fernseher, der Spiegel und auch der Toilettendeckel 🤔
Wir hatten Zimmer 210.

2026-05-27 • via Nuitee
M
Mthokozisi • solo_traveller • zw
7
2026-05-27 • via Nuitee
C
Connor • couple • gb
10
2026-05-27 • via Nuitee
P
Piotr • couple • pl
7
Git
Pros:

Lokalizacja

Cons:

Ogólnie git jedynie pokój nie wydaje mi się że był ten sam co na zdjęciach jedynie podobny

2026-05-26 • via Nuitee