JW Marriott Hotel Hangzhou at West Lake

Hotels
•
JW Marriott Hotels & Resorts
9.6 (219 reviews)
28 Hushu South Road Gongshu District , Hangzhou , cn
+86 571 8578 8888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Service exceptionnel
Emplacement central
Chambres confortables
Cons:
Problèmes de paiement
Options de restaurant limitées
Difficulté à obtenir certains équipements

Categories

Cleanliness
9.39
Chambres propres et équipements bien entretenus mentionnés, mais des problèmes de service liés au nettoyage.
Service
9.86
Service excellant signalé par de nombreux commentaires, notamment par le personnel de concierge.
Location
9.9
Emplacement central apprécié dans plusieurs avis.
Room Quality
9.35
Chambres confortables mentionnées, mais des problèmes de taille de lit lors de la réservation.
Amenities
9.88
Locaux tels que la piscine et salle de sport bien notés, mais des problèmes avec le service et services limités.
Value for Money
9.14
Prix mentionné pour des services additionnels comme le transfert aéroport, ce qui peut être perçu comme excessif.
Food and Beverage
9.39
Bon petit déjeuner, mais options de restauration limitées certains jours.
Overall Experience
9.86
Séjour globalement très positif avec des services exceptionnels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:33

Property Description

Luxurious Accommodations
The JW Marriott Hotel Hangzhou offers spacious and stylish guestrooms with modern amenities, ensuring a comfortable stay for all guests. From minibars to flat-screen TVs, each room is well-appointed for convenience and relaxation.

Dining Excellence
Indulge in a culinary journey at the hotel's on-site restaurants. Asia Bistro delights with Asian buffet spreads and live cooking stations, while Man Ho serves authentic Cantonese cuisine. For steak and seafood lovers, CRU Steak House is a must-visit, boasting a wide selection of wines to complement your meal.

Unmatched Facilities
Enjoy a range of facilities during your stay, including an indoor pool, a 24-hour fitness centre, and a business centre. Whether you're looking to stay active, conduct meetings, or simply relax, JW Marriott Hotel Hangzhou has you covered.

Experience luxury and convenience at JW Marriott Hotel Hangzhou. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Location

Guest Reviews

9.6
Based on 219 reviews
Cleanliness: 9.39
Service: 9.86
Location: 9.9
Room Quality: 9.35
Amenities: 9.88
Value for Money: 9.14
Food and Beverage: 9.39
Overall Experience: 9.86
K
Kazi • extended_group • bd
9
It's been a great experience.
Pros:

I liked the room, lounge facilities and overall behaviour from the staffs. It's a great property.

2026-08-08 • via Nuitee
N
Naimuzzaman • extended_group • bd
9
Pros:

At breakfast, there could have been a bit more Western or usual asian options than just pork and pure Chinese options. Halal food option is also necessary for muslim travellars.

Cons:

The toilets should have biddet option as not all travellers are used of using toilet papers only.

2026-08-07 • via Nuitee
M
Mashgiach • Business • Ashdod, Southern District
10
Great Hotel i recommend it.
Pros:

The Hotel has great Service and lives up to its brand. Check in and check out was a breeze the room was nice the bed comfortable the shower has good pressure breakfast had a great spread of fresh fruit and vegetables. The AC was working well. Those who travel in china are aware of this issue… the rooms might be a bit outdated but it is well kept i rate this hotel 10/10.

2026-07-28 • via Tripadvisor
J
John • couple • sg
8
2026-07-16 • via Nuitee
M
marvinbO1078NR • Business
10
Great Room and great food!!!
Pros:

Great room and great food!!! Great commune with staff.

2026-07-05 • via Tripadvisor
M
Majed • couple • sa
7
2026-07-04 • via Nuitee
A
Assaad • couple • ca
10
We will be back.
Pros:

Excellent staff and clean Hotel.

Cons:

Nothing.

2026-07-01 • via Nuitee
D
Dickin • solo_traveller • tw
9
2026-06-23 • via Nuitee
D
Dickin • solo_traveller • tw
8
Pros:

Overall staff are very friendly and helpful

2026-06-19 • via Nuitee
Y
Yan • family_with_children • se
9
2026-06-14 • via Nuitee
J
Julia • extended_group • ae
9
Great!
Pros:

Variety of breakfast choices. Very comfortable room. Great service from friendly staff.

2026-06-14 • via Nuitee
吴越 • couple • cn
7
还会考虑入住！
Pros:

前台，清洁员工素质很好，热情！地理位置很好！

Cons:

酒店室内设施有些老旧，花洒设施可以更好！空调不能自行调节！

2026-06-09 • via Nuitee
Q
Quan • couple • gb
10
Pros:

Staff are very helpful at reception, restaurant and executive lounge

2026-06-07 • via Nuitee
L
Lay Leng • solo_traveller • tw
9
Pros:

早餐丰富, 客服人員友善

Cons:

地點有點距離

2026-05-26 • via Nuitee
S
SHUI-CHIN • extended_group • tw
8
2026-05-23 • via Nuitee
R
Roswitha Sonnleitner • solo_traveller • gb
10
2026-05-20 • via Nuitee
F
FLAVIA • solo_traveller • ro
9
Pros:

Camere mari si bine utilate,mic dejun excelent ,business launch foarte bun,personal foarte amabil,piscina foarte mare .

Cons:

1-Departe de zona lacului unde e si centrul.
2-La business launch bauturile( bere,vin) erau mereu calde ( pentru ca le puneau in frigider fix la ora 17 ,apoi le strângeau la 20 si le depozitau la cald.....

2026-05-16 • via Nuitee
Y
Younes • solo_traveller • ma
9
2026-05-16 • via Nuitee
S
SZUYIN • family_with_children • tw
6
Pros:

掃地機器人很厲害。服務人員態度佳

Cons:

飯店住宿部份地板清潔及浴室有殘留毛髮。加強飯店吸塵器吸地毯的功能。這點希望改進

2026-05-08 • via Nuitee
W
wungongl • Solo travel • Singapore
6
Not quite JW Marriott Standards
Pros:

My recent stayed at the JW Marriott Hotel Hangzhou was disappointing compared to other JW Marriott properties.

Wi-Fi was unreliable, TV options limited, and the room felt dated with worn furnishings. The biggest issue was a bathroom drainage problem that led to flooding—unacceptable at this level.

While the location is convenient and staff are friendly, maintenance and upkeep fall short of expectations. This property needs a serious refresh to match the JW Marriott standard.

2026-04-23 • via Tripadvisor