Inturotel Esmeralda Garden

Hotels
8.6 (227 reviews)
Carrer Portinatx, 27 , Cala d´Or , es

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Nice pool area
Cons:
Cleanliness issues
Overpriced pool bar
Room maintenance needed

Categories

Cleanliness
7.73
Multiple reports of cleanliness issues, including dirty bathrooms and dusty tables.
Service
9.2
Staff is consistently described as friendly and helpful across reviews.
Location
9.24
Great location mentioned several times, ideal for accessing local attractions.
Room Quality
8.19
Rooms reported as clean but some issues like damp smell and need for updates noted.
Amenities
8.72
Good pool area with several positive mentions, although some amenities were lacking.
Value for Money
8.68
Perceived value is good, with guests feeling they get what they pay for.
Food and Beverage
8.23
Pool bar pricing and drink options noted but generally no major complaints.
Overall Experience
8.8
Overall experience rated highly with guests indicating a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:21

Property Description

Luxurious Beachside Complex
Located just 350 meters from Esmeralda Beach, the Inturotel Esmeralda Garden in Cala d’Or offers a serene retreat with a large outdoor pool and beautiful garden.

Family-Friendly Amenities
Enjoy shared facilities with the Esmeralda Park, including a children's play area and mini club, ensuring little ones are entertained.

Diverse Dining Options
Satisfy your cravings at the burger bar and pool bar, or head to the buffet restaurant and lounge bar at the Esmeralda Park for more culinary delights.

Immerse yourself in comfort with heated and air-conditioned apartments featuring private balconies, satellite TV, and kitchenettes. Book now for a memorable stay!

Important information:

Please note that rooms are cleaned and towels changed 5 days per week. Linen is changed twice a week.

Those bookings with payment at the hotel will pay the accommodations invoice at the check-in time.

The maximum number of adults per room is two. And one or two children aged 15 or under can sleep with two adults in the one-bedroom apartments if they are added during the reservation process.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 227 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
S
Shelly family_with_children gb
8
Lovely
Pros:

The rooms were lovely and spacious and clean the staff friendly pool side was nice and quiet

Cons:

The pool bar closed at 5 and so did the pool. Would have been nice to open longer. A restaurant t on site would be nice as they have space

2026-01-19 via Nuitee
N
Newsha couple gb
4
Hugely overpriced
Pros:

Nothing

Cons:

This place is hugely overpriced for what it is and is worth no more than £100/night max. They are charging £230/night and basic things like using an iron or using the safe box that’s in the apartment then comes at an extra cost!
It is clean but the facilities are extremely limited. The tiny hairdryer is attached to the wall in the bathroom which has probably not been redecorated since the 90s. The only thing the kitchen has is cutlery and dishes with a few pots, a kettle and toaster. I had to buy even a dishwashing sponge, salt, pepper and oil to cook with.
At night you can hear the karaoke bar if you’re sitting in the balcony. However if you’re at the other side of the building then your balcony will be facing the swimming pool which will be the equivalent of listening to a nursery.
All of the closest beaches are EXTREMELY busy (we’re talking sitting somewhere with someone else’s foot at your head) and very difficult to even find a single spot to sit on the floor. It’s generally not a very nice part of the island to stay and difficult to have a nice experience without a car (we had a car and it was still not great as most nicer places are more than an hour away by car). There are nearby shops around which are again overpriced as it’s a very touristy area, and no descent restaurants to be found nearby.

2026-01-19 via Nuitee
C
Claire family_with_children gb
9
Wonderful getaway
Pros:

Lovely hotel in an excellent location. Nice pool and gorgeous gardens

2026-01-19 via Nuitee
O
Olha family_with_children dk
9
2026-01-15 via Nuitee
L
Linda family_with_children dk
8
God lejlighed fredelige omgivelser behageligt personale - intet skift af sengetøj og mangelfuld rengøring
Pros:

Roligt og fredeligt

Cons:

Pool området kedeligt og poolbar meget dyr

2025-10-29 via Nuitee
Z
Zarema family_with_children nl
8
everything was just super nice!!! coming back for sure
Pros:

personeel,schoonheid,locatie en zwembad

2025-10-26 via Nuitee
L
LAURENT family_with_children fr
7
Pros:

Appartement spacieux, propre avec une agréable terrasse (pour ceux donnant sur la piscine).
Le parking privé est un plus.

Cons:

La cuisine est minimaliste. C'est juste pour dépanner. Un micro-ondes serait un plus.

2025-10-24 via Nuitee
M
Magdalena family_with_children pl
7
Pros:

Dobra lokalizacja, miła obsługa, sprzątanie prawie codziennie, prywatny parking

Cons:

Budynkowi przydałby się remont. W pokoju parę rzeczy się popsuło ale obsługa od razu naprawiła usterki. Dziurawe prześcieradła.

2025-10-21 via Nuitee
L
Linda family_with_children gb
10
Pros:

Been many times and love this place. Very central, use of other introtel hotel. Very clean. Supermarkets just a 2 minute walk either way. Staff brilliant as always. Loads of sunbeds available ( September) nice new seating area for eating, ice creams or drinks.

Cons:

Can here other guests next door if noisy. And bars live entertainment on till 11 o'clock across the road.

2025-10-19 via Nuitee
L
Lesly family_with_children nl
7
Pros:

Bedden sliepen heerlijk! In principe een mooi en goede accommodatie. Kamers zijn wat verouderd maar wel schoon. Parkeergelegenheid was aanwezig.

Cons:

Niks voor de kinderen te doen, alleen het zwembad waar je niet met een luchtbed in mocht, balletje was eigenlijk niet gewenst. En zwemmen kan tussen 10 en 18

2025-10-18 via Nuitee
M
Michelle couple gb
6
Pros:

The location was great, just on the outskirt of the main center

Cons:

The room was very damp smelling, tables very dusty, the bathroom was not the best, yellow stains around the toilet, the floor grouting was very dirty, hairs in the bathroom sink and on the floor when we arrived.
The fridge door was broken, so I had to lift and push it to shut. There wasn't any dish cloth to wash dishes with, although there was washing up liquid and a tea towel.
It looked like it had been recently painted, they should have steamed cleaned everywhere before as it doesn't mask the smell, sorry won't be going back

2025-10-16 via Nuitee
K
Karl-Heinz couple de
5
Pros:

Eine sehr schöner Poolbereich. Die Nähe zu den Buchten.
Den Balkon kann man auch bei Regen benutzen ohne nass zu werden.
Man konnte wegen der kurzen Wege auch bei schlechtem Wetter in den Ort.

Cons:

Karaokebar. Sehr, sehr laut, obwohl wir die Zimmer auf der Rückseite vom Hotel hatten. Funpark direkt nebenan. Die Gebläse der Hüpfburgen sind sehr laut und nerven. Wir hatten einige Tage regen. Dann hat man abends sehr ruhig gesessen, da die Karaokebar und der Funpark geschlossen waren.
Bei Nässe hat das Schlafzimmer einen unangenehmen Geruch.

2025-10-15 via Nuitee
M
Matthew family_with_children gb
9
2025-10-15 via Nuitee
M
Melanie couple gb
8
2025-10-14 via Nuitee
H
Hanne family_with_children dk
10
Dejlig hotel med god beliggenhed. Ikke optimalt med papkrus ved poolen
Pros:

Hyggelig atmosfære og dejlige store lejligheder

Cons:

Ærgerligt at drikkevare blev hældt i papkrus, hvis man ville have det med ned til poolen. Der ville vi have fortrukket hårde plast krus i stedet. Både øl og sodavand bliver hurtigt doven i papkrus.
Derfor brugte vi kun poolbaren en enkelt gang

2025-10-13 via Nuitee
K
Kirsty couple gb
10
Clean, friendly staff, good location and nice pool view
Pros:

Great location, you get what you pay for.

2025-10-12 via Nuitee
M
Michela couple it
10
Una bellissima scoperta!
Pros:

Struttura veramente deliziosa, arredata con gusto in ogni angolo. I ragazzi della reception e delle pulizie tutti gentili e disponibili. Posizione comoda per la movida di Cala D'Or senza essere in pieno centro, tutto pulitissimo (pulizie quotidiane), ottimi servizi (anche se non abbiamo usato la piscina, sembrava bellissima) ma soprattutto letti e cuscini comodissimi! Veramente ottimo!

Cons:

Peccato non avere un parcheggio dedicato agli ospiti, ma poco male perché a pochi minuti a piedi c'è un supermercato e si può tranquillamente parcheggiare lì. In alta stagione non so come potrebbe essere la disponibilità.

2025-10-11 via Nuitee
L
Lilas family_with_children fr
9
Pros:

L'emplacement est top, le personnel est très agréable. L'appartement est très bien.
La literie est très confortable.

2025-10-09 via Nuitee
H
Hollie family_with_children gb
7
Lovely stay and would return
Pros:

Good budget holiday, clean hotel recently been modernised, good pool area, rooms are dated but clean enough. Friendly staff & amazing location.

Cons:

Karokee bar opposite is extremely loud until midnight every night.

2025-10-09 via Nuitee
E
esnaola extended_group ar
9
2025-10-08 via Nuitee