Hotel Metropol by Carris

Hotels
7.4 (2620 reviews)
Miguel de Cervantes, 58 , Lugo , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Invoice provided
Free wired internet
Self parking (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
6.74
Several reviews mentioned cleanliness issues such as the dirty lift and unclean bathrooms.
Service
8.71
Multiple comments highlighted the friendliness and helpfulness of the staff.
Location
8.75
Location was frequently praised, being well-situated for exploring the city.
Room Quality
6.7
Comments indicated problems with room quality, including uncomfortable beds and dated facilities.
Amenities
7.23
Not all amenities were satisfactory; for instance, the kitchen lacked essential items.
Value for Money
8.19
Good value was mentioned, particularly for short stays despite some drawbacks.
Food and Beverage
5.24
Negative remarks about the lack of breakfast options and closed cafeteria.
Overall Experience
7.61
Overall experience is considered satisfactory, reflecting the mixed yet generally positive feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:29

Property Description

Historic Location Near World Heritage Site
Hotel Metropol by Carris is ideally located near Lugo's historic centre, just a short walk from the impressive Roman Wall, a designated World Heritage Site. Immerse yourself in the rich history of the area right at your doorstep.

Comfortable and Convenient Accommodations
The hotel offers bright and airy bedrooms with modern amenities such as a TV, heating, and a desk. Relax in your private room equipped with a shower and a hairdryer, ensuring a comfortable stay during your visit.

Convenience and Service
Enjoy the convenience of a 24-hour reception and the option to reserve private on-site parking. Additionally, stay connected with complimentary WiFi throughout the property.

Experience the perfect blend of history, comfort, and convenience at Hotel Metropol by Carris. Book your stay now for a memorable visit to Lugo.

Important information:

Please note, when booking more than 3 rooms or stays more than 7 nights, different policies and additional supplements may apply. The property will contact the guest after the reservation is confirmed.

The reception staff is there from 08:00 - 24:00 o'clock. The parking places are limited and on request. Parking hour from 08:00 - 24:00 o'clock.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 12 per day.

Location

Guest Reviews

7.4
Based on 2620 reviews
Cleanliness: 6.74
Service: 8.71
Location: 8.75
Room Quality: 6.7
Amenities: 7.23
Value for Money: 8.19
Food and Beverage: 5.24
Overall Experience: 7.61
J
JOSE • solo_traveller • es
9
Pros:

La calidad muy buena; la relación calidad/precio inmejorable

Cons:

A mi no me importó nada tener que caminar unos 15 minutos. Al centro ni no disponer de desayuno, pero podría haber a quien si le importe

2026-05-15 • via Nuitee
F
FRANCISCO • solo_traveller • es
9
2026-05-15 • via Nuitee
F
Francisco José • solo_traveller • es
9
2026-05-14 • via Nuitee
I
isabel • solo_traveller • es
7
2026-05-14 • via Nuitee
A
Adelqui A • solo_traveller • ar
9
Pros:

Atención del personal

Cons:

Nada

2026-05-14 • via Nuitee
A
Ana • solo_traveller • es
5
Necesita una reforma
Pros:

Lo cerca del centro

Cons:

Pues la habitación muy simple , , pero la tele no funcionaba, tenía cocina y no funcionaba, la ventana no cerraba, el baño pequeño y muy básico , el colchón muy malo. Tenía dos bombillas la habitación y una de ellas parpadeaba como una discoteca , el sofá lleno de mierda.. No volvería en fin .....

2026-05-12 • via Nuitee
A
ANA • couple • es
7
Hotel básico pero limpio y barato, bien para una o dos noches.
2026-05-12 • via Nuitee
D
Domingo • solo_traveller • es
7
Pros:

Ubicación y precio.

Cons:

Me alojé en la zona de la recepción y no paraba de sonar el teléfono y el portero.

2026-05-12 • via Nuitee
F
Francisco José • solo_traveller • es
4
2026-05-11 • via Nuitee
P
Pavel • couple • ec
9
Buena estancia
Pros:

Excelente ubicación

Cons:

La ducha no se puede fijar para bañarse. No se pudo regular la temperatura del calefactor, hacia calor.

2026-05-11 • via Nuitee
M
María • solo_traveller • es
10
2026-05-11 • via Nuitee
D
David • solo_traveller • es
7
2026-05-11 • via Nuitee
A
André • couple • ch
8
2026-05-10 • via Nuitee
M
miguel • solo_traveller • es
4
2026-05-10 • via Nuitee
A
André • solo_traveller • ch
7
2026-05-10 • via Nuitee
H
Herrero • solo_traveller • es
10
Pros:

La situación del hotel con el centro histórico, la amabilidad del personal y profesionalidad.

Cons:

La ducha de la habitación es muy pequeña, recomendaría renovarla

2026-05-08 • via Nuitee
P
Pablo • couple • es
3
Cons:

Las fotos y la descripción no son precisas, parece que hay un sofá y resulta un sillón, en la descripción parece que hay tv en el salón y la habitación, y solo lo hay en el salón, tiene una cocina y no hay absolutamente ningún utensilio, ni una triste cuchara. Por otro lado la TV no funciona, pregunto en recepción y me dicen que me han enviado un mail indicando, pregunto cuando, lo buscan y la respuesta es.... hay no.... a ud no se le envió. No hay amenities, solo una jabonera en en baño y otra en la ducha, totalmente vacía, tengo que salir varias veces de la ducha para coger jabón, ademas de que el soporte del teléfono de la ducha estaba roto y atado con un cable, con lo que no se sostenía....surrealista

2026-05-07 • via Nuitee
V
Vicente • solo_traveller • es
8
2026-05-06 • via Nuitee
G
Gustavo Afonso • family_with_children • pt
5
Cons:

Após termos feito a reserva e pago os dois quartos recebemos uma mensagem do hotel a informar que as televisões dos dois quartos não estavam a funcionar. Questionámos se a situação seria resolvida a tempo da nossa chegada ou se teríamos direito a algum desconto. Responderam-nos que não haveria direito a qualquer desconto ou reembolso por se tratarem de obras exteriores alheias ao estabelecimento. No entanto, não vimos qualquer tipo de obras no exterior do hotel ou sequer na rua...
Um dos apartamentos tinha um cheiro desagradável.
No mesmo quarto as luzes tremiam.
No segundo apartamento reservado o acesso ao quarto e à casa de banho era feito através de uma escada com inclinação algo acentuada.
As portas dos dois apartamentos faziam muito barulho/rangiam.

2026-05-06 • via Nuitee
H
Hae Yong • solo_traveller • kr
9
2026-05-06 • via Nuitee