Holiday Inn Express Hotel and Suites Scranton by IHG

Hotels
•
Holiday Inn Express
9.3 (176 reviews)
1265 Commerce Blvd, Scranton, Pennsylvania, 18519 , Scranton , US
+1 570-307-4437

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Facilities

Fitness facilities
ATM/banking
Gift shops or newsstand
Golfing nearby
Downhill skiing nearby
Cross-country skiing nearby
Fireplace in lobby
Ski storage
Television in common areas
Arcade/game room
See all facilities

Review Highlights

Pros:
Very clean rooms and facilities
Friendly and accommodating staff (many positive mentions)
Convenient location near restaurants and shopping
Free breakfast appreciated by many guests
Indoor pool and spa well-liked
Comfortable beds and suites
Cons:
Occasional rude front desk interactions reported
Operational issues: wrong room assignment and room key failures
Isolated cleanliness issues (foul sofa, dirty carpet)
Inconsistent breakfast quality for some guests
Cold shower reported by one guest
Fire alarm incident with poor communication to guests

Categories

Cleanliness
9.9
Strongly positive across many reviews: rooms, bathrooms, pool and whirlpool repeatedly described as very clean. A few isolated comments about a foul sofa and dirty carpet slightly temper a perfect score.
Service
9.4
Mostly very positive: numerous mentions of friendly, welcoming and accommodating staff, with a few complaints about rude front desk interactions and lack of communication during the fire alarm incident.
Location
9.6
Consistently praised for convenient location with many restaurants and shopping nearby and easy highway access; frequent notes that the location is a major plus.
Room Quality
8.2
Mixed sentiment: comfortable beds and nice suites reported, but multiple operational issues (wrong room type assigned, key problems, cold shower, reports of dirty sofa/carpet) lower this score.
Amenities
9.5
Very positive for pool and spa — guests enjoyed the indoor pool and whirlpool. Only minor note is that the pool area can be noisy when kids are present.
Value for Money
9.3
Perceived as good value: free breakfast, convenient location and generally strong service/cleanliness lead guests to feel the stay is worth the price.
Food and Beverage
8.6
Mixed feedback on breakfast: several guests praised the breakfast as a highlight, while others found the food disappointing or not up to expectations.
Overall Experience
9.9
Overall very positive: many repeat guests and strong recommendations, with the stay described as comfortable and enjoyable despite occasional operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Luxurious Spa and Recreation Facilities
Indulge in relaxation at the full-service spa or unwind in the indoor pool and fitness center.

Entertainment and Dining Options
Enjoy complimentary Wi-Fi, an arcade/game room, and a shuttle service. Dine at the restaurant, snack bar, or join the complimentary reception.

Convenient Amenities and Nearby Attractions
Benefit from a business center, free parking, and daily buffet breakfast. Explore nearby attractions like Viewmont Mall and Lackawanna River Heritage Trail.

To book your stay at Holiday Inn Express Hotel and Suites Scranton, an IHG Hotel, call now!

Important information:

  • Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVP

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.3
Based on 176 reviews
Cleanliness: 9.9
Service: 9.4
Location: 9.6
Room Quality: 8.2
Amenities: 9.5
Value for Money: 9.3
Food and Beverage: 8.6
Overall Experience: 9.9
E
Elaine
6
Fire Alarm
Pros:

Fire Alarm went off around 9am for 5-10 minutes woke us up, went down and nobody said anything to us even when I went to check out, after working in the hospitality industry for for over 13 years and all of that at the front desk of hotels, I thought that was unprofessional of the hotel management to not put letters under the doors.

Otherwise the young lady at check-in was very friendly and the room was very clean and comfortable. Breakfast was stocked with plenty of choices.

2025-10-12 • via Nuitee
T
Tricia
4
Pros:

Front staff at check in were rude.

2025-10-10 • via Nuitee
C
carlos
8
Pros:

The Hotel was clean and close to different restaurants

2025-10-09 • via Nuitee
M
Melissa
10
Pros:

Beautiful and clean

2025-10-09 • via Nuitee
L
Lisa
4
Pros:

The room I booked was to be a standard king room. We were out into a double room. I double checked my booking and verified i did indeed book a standard king room.

Our room was clean but it was not the room we booked.

2025-10-07 • via Nuitee
A
Amber
10
Pros:

Great stay

2025-10-02 • via Nuitee
S
Sharon • partner
8
Pros:

comfy bed. Nice suite. Wish there was access to streaming Netflix.

2025-09-29 • via Nuitee
S
Sally
10
Pros:

We needed a room fit for 4 adults and they did not underestimate our needs. The room was very clean!

2025-09-29 • via Nuitee
M
Mike • family
10
Pros:

Staff very accommodating, clean rooms

2025-09-28 • via Nuitee
J
Jazmin • partner
10
Pros:

Friendly staff and really clean rooms

2025-09-23 • via Nuitee
M
Maria • partner
10
Pros:

It was a great experience from the moment we checked in to the time we left. The room was very clean as was the breakfast area it was a great location would
Highly recommmend

2025-09-22 • via Nuitee
D
Duncan • partner
10
Pros:

Great to break a trip between ME and VA. Know what to expect and never disappointed

2025-09-21 • via Nuitee
R
Rene • family
4
Pros:

The shower in the morning was cold. The breakfast was very disappointing. The food was not good. We were only there in time to sleep, have breakfast and checkout.

2025-09-21 • via Nuitee
D
David
10
Pros:

There was lots of places to eat and shop around

2025-09-20 • via Nuitee
M
Michelle
6
Pros:

Room keys didn’t work so well
Couldn’t unlock and open door

2025-09-19 • via Nuitee
B
Brandon • family
10
Pros:

Great place. Incredibly clean, comfortable beds, friendly service and the breakfast was one of the better ones.

Just a side note, the pool is so loud, especially with kids in there. Not a negative at all. Just be prepared.

I would definitely come back to this place and if this hotel is any indication of what this company is like, I would try others in the chain as well.

2025-09-14 • via Nuitee
C
Chun Chung • family
10
Pros:

I love the Spa and swimming pool.

2025-09-12 • via Nuitee
M
Mindy
10
Loved it
Pros:

My family and I went here for an overnight trip. The pool was great. The hotel was clean. The kids and I had a great time and it was close to our activities!

2025-09-03 • via Nuitee
S
Shohreh
10
Pros:

Very clean and friendly staff. Easy access to hwy and shopping. They serve breakfast for free and it was worth getting up for. The pool and spa whirlpool extremely clean. We really enjoyed our stay. One of the best places I stayed over on our road trip. Truly deserves a 5*

2025-09-02 • via Nuitee
L
Lisa • family_with_children
10
Pros:

Great breakfast included with stay. Kids loved the indoor pool. Super convenient with restaurant right in parking lot and stores close by.

2025-09-01 • via Nuitee