Grand Gardenia

Hotels
7.9 (318 reviews)
22-25,Mannarpuram Junction , Tiruchchirāppalli , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good food
Convenient location
Cons:
Cleanliness issues
Basic amenities lacking

Categories

Cleanliness
7.04
Some reviews noted cleanliness issues, including leaks and unpleasant smells.
Service
8.51
Overall service was positive, with helpful staff mentioned frequently.
Location
8.05
Generally good location, though some found it slightly far from city center.
Room Quality
8
Rooms were described as clean and spacious, although some fittings were old.
Amenities
7.53
Amenities were acceptable, but some basic ones like hot water were lacking.
Value for Money
7.49
Some felt the pricing was high for the amenities and location.
Food and Beverage
8.54
Breakfast and food quality were praised, with specific staff highlights.
Overall Experience
8.01
Overall experience positive despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 17:57

Property Description

Prime Location in Tiruchchirāppalli
Modern Amenities and Services
Delicious Continental and Vegetarian Breakfast

To experience luxury and comfort in the heart of Tiruchchirāppalli, book your stay at Grand Gardenia today.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TRZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    People 8 years old and over stay for Rs. 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 318 reviews
Cleanliness: 7.04
Service: 8.51
Location: 8.05
Room Quality: 8
Amenities: 7.53
Value for Money: 7.49
Food and Beverage: 8.54
Overall Experience: 8.01
N
Nadarajan • family_with_children • sg
5
It's a decent hotel
2026-06-27 • via Nuitee
R
Ravi Chandra • extended_group • in
10
Good and comfortable for family and friends
Pros:

Bit costly but worth

Cons:

Cost

2026-06-15 • via Nuitee
K
KARUPPIAH • couple • my
9
Furnish the suite again
Pros:

Excellent breakfast

Cons:

The suite not to my expectations

2026-05-11 • via Nuitee
V
vasuki • family_with_children • gb
9
Good
Pros:

Room service should be more efficient

Cons:

Room service

2026-05-06 • via Nuitee
K
KS Hari • extended_group • in
9
Pros:

very delightful spread and tasty. service was excellent

Cons:

Parking : No Exclusive parking area for the Hotel, it is combined with the Restaurant, which is open to all. If organized, will be ideal.

2026-04-17 • via Nuitee
V
Vishnumohan • family_with_children • in
9
Nice place
Pros:

Location and the restaurant

Cons:

Size of the elevator 🛗

2026-04-09 • via Nuitee
M
mvE34SY • Family
10
Wonderful experience
Pros:

Everything was so perfect. The counter staff, room service and the breakfast serving staff. Everyone was so nice and friendly. Made our stay a pleasant one 🥰
Something for the management to take note is to tidy the tv cables so it will look neat.

2026-03-30 • via Tripadvisor
M
Maps159413 • Family
6
Experience with hospitality
Pros:

Overall, I had an average experience. My stay was booked with Breakfast. I had to leave early in the morning around 6 AM. I requested them to provide me bread toast with butter and some cut fruits. I was provided with plane bread (no toast or butter) and cut fruits. Not great hospitality

2026-03-25 • via Tripadvisor
D
Dr J • family_with_children • in
10
Pros:

Good

Cons:

Good

2026-02-12 • via Nuitee
A
Arun Kumar • family_with_children • in
10
2026-02-11 • via Nuitee
S
Subramonian • family_with_children • in
1
They themself cancedded and bulk booki g done for other group.Horrible experience.
Pros:

I did not like any.

Cons:

They did not give us a room. They gave the complete booking for marriage function people and they lied with us that there is n issue wuth Air condition. Finally, we struggled and booked in another hotel for our stay.
They are not trust worthy people. Infact, i did not get any call for the cancellation. Horrible experience with reception.

2026-02-08 • via Nuitee
H
Hariprasad • extended_group • in
4
Just poor
Pros:

Bf is okay, they gave newspaper, thats it i think any positive

Cons:

No proper payment facility at the property. No cleanliness, power sockets are poorly maintained. Wifi is not secure. Lots of mosquitoes, tv remote did not work, bathroom drain not working. No iron box provided to press clothes, no shoe shiner, window lock system broken, bedsheets are not washed.

2026-01-19 • via Nuitee
B
Biju Thomas • couple • in
7
Pros:

Good location, decent breakfast. Foo choice was not vast but what was served was tasty.

Cons:

Little brighter lighting in the room would have been good and the fact that that there no ceiling fan.

2026-01-19 • via Nuitee
K
Karen Pillay • family_with_children • za
8
Karen &Vasie India Trip
Pros:

Loved the food. Breakfast was delicious. I loved the Mini dosa.
Staff were very warm and welcoming. Room was spacious and clean. Everything more than met my expectations. I will definitely stay here again if I visit India

Cons:

No negatives

2026-01-17 • via Nuitee
V
vinidah • extended_group • my
10
Pros:

nice good

Cons:

no

2026-01-15 • via Nuitee
L
lonelyescapes • Family • Cambridge, Cambridgeshire, England
2
Failure to Respond to Cancellation Refund Request
Pros:

We had reserved this property for a group of ten guests for a one-night stay on 25 December 2025, and an advance payment was made via bank transfer to secure the booking. However, after the advance was received, the front office team unilaterally changed the terms and conditions of use, which were not acceptable to our group.

As a result, we cancelled the booking by email. Despite sending multiple follow-up emails, we have neither received any response from the property nor received a refund of the advance payment to date.

We work with multiple properties and have not previously experienced this type of conduct. This statement is shared solely to inform other travel agents and travellers who may consider booking this property.

We hold full evidence of the transaction and all related email correspondence and can provide these records to senior management of the property or relevant authorities upon request.

2026-01-14 • via Tripadvisor
A
Ampalapillai • solo_traveller • in
5
Pros:

Quiet environment

Cons:

Tv control not functioning. Wall socket for electric kettle hanging out. Bathroom not user friendly - no side bars.

2026-01-12 • via Nuitee
P
Pradeep • solo_traveller • in
10
Pros:

Neetness

Cons:

Nill

2025-12-30 • via Nuitee
M
Manjarekar • solo_traveller • in
10
2025-12-25 • via Nuitee
S
Sathyanarayanan • family_with_children • in
8
Pros:

The location

Cons:

Nothing

2025-12-22 • via Nuitee