Búzios Beach Resort by WAM Experience

Resorts
Av. Tucuns, S/N , Búzios , br

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Nice pool
Spacious rooms
Good location
Cons:
Poor cleanliness
Food quality issues
Service delays

Categories

Cleanliness
6.48
Multiple reviews indicate issues with cleanliness including mold, bad smells, and overall poor maintenance.
Service
8.45
General sentiment about service is positive, but there are specific complaints about check-in delays and some staff behavior.
Location
8.99
Positive mentions about the location and scenery.
Room Quality
6.94
Some complaints about room comfort and maintenance issues.
Amenities
7.97
The pool is well-received, but overall amenities still need improvement.
Value for Money
7.43
Value indicated as good but impacted by the quality of food and cleanliness.
Food and Beverage
6.48
Negative sentiment regarding food quality with mentions of limited variety and poor tastiness.
Overall Experience
8.05
Overall experience rating reflects a mixed bag of positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:12

Property Description

Luxurious Beachfront Resort in Armação dos Búzios

Stylish Rooms with Ocean Views: Enjoy spacious rooms with balconies overlooking the Atlantic Ocean, equipped with air conditioning, TV, and minibar. Some rooms even feature a cozy seating area with a sofa.

Exclusive Amenities: Relax by the large outdoor pool with personalized service or pamper yourself at the on-site Spa. For some fun, guests can try their hand at bowling within the resort premises.

Convenient Location: Just 100 meters from the beach and 8.5 km from Rua das Pedras Street, the Búzios Beach Resort offers free private parking for guests' convenience.

Book now to experience luxury and relaxation at Búzios Beach Resort!

Important information:

Please note, the hotel only accommodates extra beds for adults upon request. Hotel will contact informing rates and availability.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

In the case of a minor accompanied by only one of the parents, it is necessary to present a notarized authorization signed by the absent parent, along with a notarized copy of that parent's ID.

When booking 9 rooms or more, different policies and additional supplements may apply.

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of a photo ID and credit card from the credit card owner.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GIG

Location

Guest Reviews

Cleanliness: 6.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 7.97
Value for Money: 7.43
Food and Beverage: 6.48
Overall Experience: 8.05
M
Marcelo • solo_traveller • br
7
Pros:

Paisagem

Cons:

Falta de piscinas aquecidas

2026-08-05 • via Nuitee
M
Minas • family_with_children • br
7
2026-08-03 • via Nuitee
G
Gilson Gomes • solo_traveller • br
9
2026-08-02 • via Nuitee
A
Ana Luiza • family_with_children • br
5
Não tem o conforto de um resort, variedade, comida boa
Pros:

Nada

Cons:

No primeiro dia a água não esquentou, o banheiro tem cheiro de xixi, a tv é péssima, Internet não funciona

2026-07-25 • via Nuitee
J
Josiane • family_with_children • br
2
Infraestrutura precisa de manutenção. Ficamos sem água no apartamento.
Pros:

As piscinas.

Cons:

Infraestrutura deixa a desejar

2026-07-20 • via Nuitee
A
Amauri • family_with_children • br
7
Bom custo benefício.
Pros:

Tamanho do quarto

Cons:

Manutenção não está em dia, porta estava ruim, check in demorou 2 horas, muitas áreas com pintura ruim, equipamentos enferrujados e estética prejudicada.

2026-07-13 • via Nuitee
G
Gabriel • family_with_children • uy
6
2026-07-13 • via Nuitee
D
Dafne Magnago • solo_traveller • pt
4
2026-07-06 • via Nuitee
F
Fabio Emanuel • family_with_children • br
10
2026-07-05 • via Nuitee
H
herrera acevedo • extended_group • co
7
Hermoso lugar, pero la descripción del plan todo incluido debería ser más clara.
Pros:

El hotel es muy bonito, las instalaciones están bien cuidadas y la playa es simplemente espectacular. El personal fue amable y la comida estuvo bien durante toda la estancia. Es un lugar ideal para descansar y disfrutar del paisaje.

Cons:

Considero que la descripción del alojamiento puede resultar confusa al promocionarse como "all inclusive". En realidad, únicamente están incluidas las tres comidas principales (desayuno, almuerzo y cena), mientras que las bebidas alcohólicas y otros productos tienen un costo adicional. Sería importante que esta información estuviera claramente especificada desde el principio para evitar expectativas equivocadas.

2026-07-01 • via Nuitee
M
mercia • couple • br
10
2026-06-28 • via Nuitee
S
Suellen • couple • br
7
Ponto positivo; o hotel é lindo piscinas lindas e bem grande, funcionários bem educados, tudo bem lindo eu amei muito o
Pros:

O quarto é bem amplo, bem limpo gostei bastante a vida é linda 🤩

Cons:

A cama era pessima era duas camas juntas então ficava um ressalto no meio não gostei 👎 e o chuveiro não esquentou tomei banho gelado!

2026-06-16 • via Nuitee
M
Miguel • family_with_children • pe
7
2026-06-09 • via Nuitee
F
Flávia • solo_traveller • br
5
2026-06-02 • via Nuitee
D
Davi • extended_group • us
1
Bad Resort Hotel with bad quality room, smelling sheets and old mattress, and black mold and mildew
Pros:

I did not enjoy anything about this property: Búzios Beach Resort by WAM Experience. My stay was from Apr 23 to 26. Since my arrival here, the staff has been giving me a very hard time. The guy at the front desk forced me to provide my personal information on a non-secure site, and then an employee told me that my reservation was for one person, even though I selected two people on the site. After waiting three hours to resolve my reservation issue, I went to the room and was shocked to find numerous violations of this resort hotel, and their standards of quality. Here are some of the violations I was able to detect in this property:

1. Mold on the single bed mattress
2. Rusty single bed
3. Extremely dirty table and chairs
4. Bathroom walls are extremely dirty
5. Doors full of holes and dirt
6. Completely rusty safe
7. The refrigerator is rusty and dirty with a horrible smell
8. Extremely rusty trash cans
9. House bed with a mattress full of mold and completely torn
10. Very strange bed linen
11. Exterior walls are looking very old and dirty
12. Broken stairs full of holes
13. Not to mention the odor of the armchairs at the front desk, extremely dusty and dirty, with a very bad odor.

Then the very next day, after less than 5 hours, I could not stay in thei property, and I asked to leave by check out earlier. I could not tolerate this property for more than 6 hours.

The quality of the room is extremely low, and the price is super high. I have been attempting to get in touch with the commercial department via their email ([email protected]) and phone (+55 62 3773-3400), but they never answer the phone or return the email, so I got in touch with the customer relations team, and the experience is a bit better; however, there is no resolution for the refund of the money I paid to stay in this nightmare facility. Please do yourself a favor and do not stay here if you are looking for luxury. This is not the place for that.

Cons:

Nothing, really. Everything about this property is a big lie. A waste of time and money: bad service and poor room quality. I felt like I was in basic training barracks, not in a luxury hotel. Please don't stay here if you are looking for quality and luxury. I did not like the room quality or the issues I experienced here: 1. Mold on the single bed mattress. 2. Rusty single bed. 3. Extremely dirty table and chairs. 4. Bathroom walls are extremely dirty. 5. Doors full of holes and dirt. 6. Completely rusty safe. 7. The refrigerator is rusty and dirty with a horrible smell. 8. Extremely rusty trash cans. 9. The bed has a mattress full of mold and is completely torn. The color of the mattress was yellowish due to its age. 10. Very strange bed linen. 11. Exterior walls are looking very old and dirty. 12. Broken stairs full of holes. 13. Not to mention the odor of the armchairs at the front desk, extremely dusty and dirty, with a very bad odor.

When I engaged via email and phone with the customer service representative at the Wan Resort Hotel, Mariany Tavares, she told me the following: "Não constam registros de solicitações de atendimento ou manifestações formais relacionadas às questões apontadas." However, the Booking Agency and I tried to call and email multiple times for almost a month, but there was no positive response. How is it that they don't have anything documented? This customer service support and hotel decision make zero sense. What she wants to do is send me back to the hotel so that they can mistreat me all over again, and I said no.

If the first experience was bad, I am not allowing this resort hotel to mistreat me all over again.

2026-05-19 • via Nuitee
M
Maria Paulla • family_with_children • br
5
Fui mas não recomendo.
Cons:

Faltou sinalização no resort pra indicar os quartos, chuveiro com água fria, poderia colocar uma tv smart e Wi-Fi próximos que funcionem, e mas tomadas 110.

2026-05-15 • via Nuitee
E
Estefane • family_with_children • br
8
Desepcionada, resort bom, porém com manutenção tanto das piscinas quanto das acomodações, deixaram á desejar.
Pros:

Quantidade de piscinas.

Cons:

Piscinas sem uma limpeza adequada, acomodação com chuveiro que quase não esquenta e manutenção muito ruim da acomodação.

2026-05-04 • via Nuitee
K
Kelly • couple • br
8
2026-04-29 • via Nuitee
E
Ericson Ribeiro • couple • br
9
2026-04-28 • via Nuitee
V
Vivian Aparecida • family_with_children • br
5
Foi ok! Porém não me surpreendeu em nada.
Pros:

Tamanho da cama

Cons:

O banheiro precisa ser reformado, o sofá cama de péssima qualidade, o meu filho quase caiu dele. Quarto de internet, frigobar vazio, poderia ter no mínimo água. Os cobertores não estavam cheirando bem. Faltou um cofre no quarto.

2026-04-27 • via Nuitee